Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

127 Reviews

95% Would Recommend
Latest Review 5 days ago

Reviews


BJ
Becky J.
Oakland, CA
Toyota Prius
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/25/2018 Category: Service
Becky said she paid the business to do work that turned out to be ineffective for the issue she had with her vehicle. She stated that she felt there was inappropriate behavior that prevented the staff from doing their work.
This review was collected via phone interview by Customer Research Inc.

TC
Thomas C.
California
Pontiac G6
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/30/2017 Category: Service
Thomas said this business has nice people on staff. He would not go back because had to take his vehicle back 3 times to get it fixed when they should have fixed it properly the first time. He would not recommend this business because they did not live up to their reputation as the top rated business in the area.
This review was collected via phone interview by Customer Research Inc.

AP
ALICE P.
Berkeley, CA
Ford Escort
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/06/2018
Estimate wrong
Estimate given for a timging belt replacement package, which normally includes a new water pump and all necessary belts, was wrong. Marty forgot the water pump. But the east mayor is a computer program. So it cost lot more.

I think the work will be fine, but this maintainer was about 1/3 the value of my 1992 Ford.

RR
Ruth R.
Berkeley, CA
Honda Odyssey
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/26/2017 Category: Service
Ruth said she has been visiting this business for 6 years but will not return because she does not like the new person at the front counter. She will call Marty on Wednesday to let him know why.
This review was collected via phone interview by Customer Research Inc.

LD
LEA D.
Berkeley, CA
Toyota Prius
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/15/2017
I am not satisfied, I have been a long time customer, and I will phone tomorrow and I hope I can speak to Marty
I am not satisfied, I have been a long time customer, and I will phone tomorrow on Monday October 16 and I hope I can speak to Marty. The air conditioning did not seem to be working, and I brought in my Prius. Marty told me the air conditioning is working from the side vents but not the center vents. This was on Friday. I am still sensing the air conditioning is not working. Air is coming out but it is not cold as it should be. Also, when Martys Motors repair my air conditioning July 2016 I was assured this would be a permanent solution. Marty told me on this recent visit (Friday October 14) that he would have never said that. Nonetheless I strongly recall being assured that the repair would be lasting. I will contact Martys Motors and I hope I can resolve this issue. In the past I have been very satisfied with Martys Motors.

PJ
PAUL J.
Richmond, CA
Toyota Prius
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/11/2017
Way overcharged...
Marty, I came in for a headlight replacement. It took about 10 minutes. I was charged $75 for labor! The total bill was almost $100. I understand your need to have a minimum charge for a job but I think that $75 for a 10 minute job is way over the top. When I asked Patty why the labor cost was so high she told me that the mechanic had to remove the windshield wash bottle. So what? The job still took just 10 minutes. I would have wholeheartedly recommeded Marty’s Motors before this happened. Now I’m not so sure.

AW
Anne W.
Richmond, CA
Ford Fiesta
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/24/2018 Category: Service
Anne said she didn't find the staff as accommodating and friendly as she would have liked. She stated she felt like she was a bother when she was asking questions about the time frame and finding a time that would work for her. Their system wasn't working, regarding the exact amount she owed. She was overcharged, but they did change it to the proper amount after she mentioned it was the wrong amount from the coupon. It would be more helpful if they would be more friendly and accommodating or be able to offer suggestions on how to find a time that would work better with how long the service would take.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 02/27/2018

Thank You for your input Anne.  I think you will be happier at another shop

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

DL
DAVID L.
Berkeley, CA
Honda CR-V
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2017
Good service but quite pricey...
I took the CR-V in for a sticky lock and a leaky cowper. Both problems were fixed but the bill was ~$500. I thought that was quite pricey. I like Marty and feel that he runs a reliable place, but I was shocked by the bill. When I mentioned it to Marty via text, he had no reply. I am on the fence whether I would recommend them to a friend. If I do I will warn them about their pricing.
Marty K., CEO from Marty's Motors responded on 04/18/2017

Hi David,

I would like to apologize for not responding earlier. The system had broken down and I did not get your earlier text. I'm also sorry you feel your bill was excessive. I know that with older cars [and yours is about 20 years old] it's difficult to spend significant sums on mon-vital repairs. Our goal is to be fair in our pricing, and fixing your lock was cheaper than replacing it would have been, and the leak took some time to isolate and a number of parts to repair. Fortunately we got the leak before it did significant damage to your window supporting frame which would have been much more expensive. I know it was expensive but we felt we saved you even more money in the long run

Sincerely,
Marty Kaliski

Owner
Marty's Motors
(510) 235-6000

RS
Robert S.
Richmond, CA
Toyota Land Cruiser
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2018 Category: Service
Robert said the price was expensive, and the belt still squeaks.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 03/20/2018

Robert, as I explained to you, it isn't the belt that is squeeking, but your ABS unit, which due to its cost, you chose not to replace.  We charged you $78 to fully inspect your brake system and diagnose your problem.  That seems very fair to me.

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Marty K., CEO from Marty's Motors responded on 03/20/2018

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

ER
ELIZABETH R.
Albany, CA
Honda Civic
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2018
A little pricy -- excellent service
Appear to be honest. Very accomodating.

NL
Nikolaus L.
Richmond, CA
Nissan Altima
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2018 Category: Service
Nikolaus said the business did everything they could for him.
This review was collected via phone interview by Customer Research Inc.

KC
Kris C.
El Cerrito, CA
GMC Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2017 Category: Service
Kris said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 11/10/2017

Great, Kris.  Next time we will try for 5 stars

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

AM
Aramis M.
Richmond, CA
Chrysler 300M
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2017 Category: Service
Aramis said he left his vehicle at this business and they hadn't touched the vehicle after 6 hours.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 09/11/2017

You showed up without an appointment at 10.15.  There were 6 cars ahead of you.  You returned at 2.15 expecting your car to be done.  Sorry but that was unrealistic

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

CP
Cal P.
El Cerrito, CA
Volkswagen Passat Sedan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2017 Category: Service
Cal said while he was paying for the service Marty said something about him not putting a gallon of gas in the loaner vehicle.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 08/23/2017

We do require that clients put gas in our free loaner car when we lend it to them.  To me that doesn't seem unreasonable

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

JB
Jean Luc B.
Berkeley, CA
Nissan Versa
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2017 Category: Service
Jean said the business was a good experience.
This review was collected via phone interview by Customer Research Inc.

AJ
Alejandro J.
San Pablo, CA
Honda Civic Si
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2017 Category: Service
Alejandro said the service at this business was good and they got done pretty fast.
This review was collected via phone interview by Customer Research Inc.

NE
Nancy E.
Richmond, CA
Mazda Tribute
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Nancy said she likes the personalized service and is pleased with the work. The business also informed her what else she may need done on the vehicle. They care about their customers.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 06/19/2018

Thank You, Nancy

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

ET
Ernest T.
San Pablo, CA
Audi S6
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Ernest said the service was great and he really appreciates the business.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 06/13/2018

Thanks Ernest.  Always a pleasure to see you

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

JM
John M.
Albany, CA
Scion xA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
John said this business does a good job .He has known Marty for years.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 06/11/2018

Thanks, John

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

BH
Bill H.
San Pablo, CA
Buick Century
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Bill said he's been going the business for a long time, and they always do everything right.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 06/11/2018

Thanks, Bill

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000