Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

132 Reviews

95% Would Recommend
Latest Review about 20 hours ago

Reviews


Verified Customer
Richmond, CA
Toyota Celica
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/18/2018
Friendly mechanics but retarded boss
Marty should take a time for retirement so that the young people can take over and can do multi tasking on the work place!! Mechanics are friendly though but the boss is such a pain in a*s to be around.
Marty K., CEO from Marty's Motors responded on 07/19/2018


We are so lucky to have you as a customer.

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

BJ
Becky J.
Oakland, CA
Toyota Prius
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/25/2018 Category: Service
Becky said she paid the business to do work that turned out to be ineffective for the issue she had with her vehicle. She stated that she felt there was inappropriate behavior that prevented the staff from doing their work.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 07/19/2018


Thank you so much for your review.

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

AP
ALICE P.
Berkeley, CA
Ford Escort
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/06/2018
Estimate wrong
Estimate given for a timging belt replacement package, which normally includes a new water pump and all necessary belts, was wrong. Marty forgot the water pump. But the east mayor is a computer program. So it cost lot more.

I think the work will be fine, but this maintainer was about 1/3 the value of my 1992 Ford.

RR
Ruth R.
Berkeley, CA
Honda Odyssey
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/26/2017 Category: Service
Ruth said she has been visiting this business for 6 years but will not return because she does not like the new person at the front counter. She will call Marty on Wednesday to let him know why.
This review was collected via phone interview by Customer Research Inc.

LD
LEA D.
Berkeley, CA
Toyota Prius
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/15/2017
I am not satisfied, I have been a long time customer, and I will phone tomorrow and I hope I can speak to Marty
I am not satisfied, I have been a long time customer, and I will phone tomorrow on Monday October 16 and I hope I can speak to Marty. The air conditioning did not seem to be working, and I brought in my Prius. Marty told me the air conditioning is working from the side vents but not the center vents. This was on Friday. I am still sensing the air conditioning is not working. Air is coming out but it is not cold as it should be. Also, when Martys Motors repair my air conditioning July 2016 I was assured this would be a permanent solution. Marty told me on this recent visit (Friday October 14) that he would have never said that. Nonetheless I strongly recall being assured that the repair would be lasting. I will contact Martys Motors and I hope I can resolve this issue. In the past I have been very satisfied with Martys Motors.

PJ
PAUL J.
Richmond, CA
Toyota Prius
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/11/2017
Way overcharged...
Marty, I came in for a headlight replacement. It took about 10 minutes. I was charged $75 for labor! The total bill was almost $100. I understand your need to have a minimum charge for a job but I think that $75 for a 10 minute job is way over the top. When I asked Patty why the labor cost was so high she told me that the mechanic had to remove the windshield wash bottle. So what? The job still took just 10 minutes. I would have wholeheartedly recommeded Marty’s Motors before this happened. Now I’m not so sure.

TC
Thomas C.
California
Pontiac G6
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/30/2017 Category: Service
Thomas said this business has nice people on staff. He would not go back because had to take his vehicle back 3 times to get it fixed when they should have fixed it properly the first time. He would not recommend this business because they did not live up to their reputation as the top rated business in the area.
This review was collected via phone interview by Customer Research Inc.

HR
HAROLD R.
Richmond, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Great service as always!
Marty’s serviced my car today and as always the service was great! Marty and his staff make you feel like family.

TH
THOMAS H.
El Cerrito, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
One of the best in the business
I have been taking my vehicles to Marty's Motors for over eight years now. Every experience has been a complete joy. I dislike dealing with automobile service work and have cutoff a number of shady businesses. But I have found a home in Marty's Motors. The staff is friendly and greet me every time with a hello and a smile. The staff takes the time to explain things to me and ask for approval before starting any work. The entire staff of Marty Motors does their best to get the work right the first time. Also I sent my parents to Marty's and they treated them like royalty. That says it all for me. Great business and a great team.

BH
BILL H.
San Pablo, CA
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
polite, explain well the problem and warn about potential service in future, two mechanics especially personable, more than most mechanics
sorry, put in wrong place. please see above under "review title".
Marty K., CEO from Marty's Motors responded on 07/19/2018

Thank you so much for taking the time to let us know how we are doing.

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

ML
MIKE L.
El Cerrito, CA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018
Service
in at the right time, work comp at the right time within the est cost, that's what you look for, thanks Marty
Marty K., CEO from Marty's Motors responded on 07/19/2018


We appreciate your time and your business.

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

NE
Nancy E.
Richmond, CA
Mazda Tribute
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Nancy said she likes the personalized service and is pleased with the work. The business also informed her what else she may need done on the vehicle. They care about their customers.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 06/19/2018

Thank You, Nancy

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

ET
Ernest T.
San Pablo, CA
Audi S6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Ernest said the service was great and he really appreciates the business.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 06/13/2018

Thanks Ernest.  Always a pleasure to see you

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

JM
John M.
Albany, CA
Scion xA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
John said this business does a good job .He has known Marty for years.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 06/11/2018

Thanks, John

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

BH
Bill H.
San Pablo, CA
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Bill said he's been going the business for a long time, and they always do everything right.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 06/11/2018

Thanks, Bill

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

DG
Don G.
California
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Don said the facility did a good job, it was done on time, and he will be returning for service.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 05/31/2018

Thanks Don.

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

DM
Diana M.
Richmond, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Diana said the staff were very helpful.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 07/19/2018



We know how busy you are, and we greatly appreciate the time you took to give us a review.

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

MG
Maria G.
Richmond, CA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Spoke with Juan. He said the business took the time to show him the problem with his vehicle.
This review was collected via phone interview by Customer Research Inc.

SH
Sherri H.
Berkeley, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Sherri said they reviewed her brakes and they were fine. She said they did discover a nail in her tire. She said she is very happy.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 05/01/2018

Thank You, Sherri

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

RB
Rolando B.
San Pablo, CA
Volkswagen New Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Rolando said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 04/26/2018

Thank You, Rolando

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Marty K., CEO from Marty's Motors responded on 04/27/2018

Thanks, Rolando

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

Displaying Review 1 - 20 of 132 in total