96% Would Recommend
Latest Review 3 days ago
Ruth R. on 10/26/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Ruth said she has been visiting this business for 6 years but will not return because she does not like the new person at the front counter. She will call Marty on Wednesday to let him know why.
Vehicle: Honda Odyssey
Category: Service
Service Date: 10/20/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
LEA D. on 10/15/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"I am not satisfied, I have been a long time customer, and I will phone tomorrow and I hope I can speak to Marty"
I am not satisfied, I have been a long time customer, and I will phone tomorrow on Monday October 16 and I hope I can speak to Marty. The air conditioning did not seem to be working, and I brought in my Prius. Marty told me the air conditioning is working from the side vents but not the center vents. This was on Friday. I am still sensing the air conditioning is not working. Air is coming out but it is not cold as it should be. Also, when Martys Motors repair my air conditioning July 2016 I was assured this would be a permanent solution. Marty told me on this recent visit (Friday October 14) that he would have never said that. Nonetheless I strongly recall being assured that the repair would be lasting. I will contact Martys Motors and I hope I can resolve this issue. In the past I have been very satisfied with Martys Motors.
Vehicle: Toyota Prius
Service Date: 10/13/2017
Review Created: 10/15/2017 08:52 PM
PAUL J. on 10/11/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Way overcharged..."
Marty, I came in for a headlight replacement. It took about 10 minutes. I was charged $75 for labor! The total bill was almost $100. I understand your need to have a minimum charge for a job but I think that $75 for a 10 minute job is way over the top. When I asked Patty why the labor cost was so high she told me that the mechanic had to remove the windshield wash bottle. So what? The job still took just 10 minutes. I would have wholeheartedly recommeded Marty’s Motors before this happened. Now I’m not so sure.
Vehicle: Toyota Prius
Service Date: 10/10/2017
Review Created: 10/11/2017 11:13 PM
Thomas C. on 06/30/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Thomas said this business has nice people on staff. He would not go back because had to take his vehicle back 3 times to get it fixed when they should have fixed it properly the first time. He would not recommend this business because they did not live up to their reputation as the top rated business in the area.
Vehicle: Pontiac G6
Category: Service
Service Date: 05/08/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
NANCY S. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Scheduled maintence"
Friendly and efficient, I know that everything has been done correctly and that my car is in good working order.
Vehicle: Toyota Yaris
Service Date: 04/18/2018
Review Created: 04/19/2018 06:59 AM
Marty K., CEO at Marty's Motors responded on 04/19/2018

Thanks for the kind words, Nancy.  That is always our goal

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
MARCIA B. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always ready to handle my problems"
I found out at night I had a headlight out. The next day was very busy but that fit me in when I had a the time.
Vehicle: Chevrolet Sonic
Service Date: 04/16/2018
Review Created: 04/17/2018 09:17 PM
Marty K., CEO at Marty's Motors responded on 04/18/2018

Thanks, Marcia.  Our goal is always to take care of our clients

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Hector M. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Hector said the business did a great job.
Vehicle: Pontiac Grand Am
Category: Service
Service Date: 03/22/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO at Marty's Motors responded on 04/18/2018

Thank You, Hector

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Craig B. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Craig said the staff did everything he wanted them to do and at a good price. The service was timely.
Vehicle: Nissan Rogue
Category: Service
Service Date: 04/06/2018
Review Created: 04/16/2018
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO at Marty's Motors responded on 04/16/2018

Thanks Craig.  Customer satisfaction is always our goal

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Malcom B. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Malcom said he was very pleased and he has gotten many years of good service.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 03/19/2018
Review Created: 04/16/2018
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO at Marty's Motors responded on 04/16/2018

Thanks Malcolm.  Good service is always our goal

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
JEAN/GARY P. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Responsiveness"
I needed to get an oil change before a trip out of town. Called Marty and he worked me in that morning. Did the job quickly and well. Found a dead tail light bulb and replaced it too. Got me on the road the next am without any problem!
Vehicle: Toyota Prius
Service Date: 03/16/2018
Review Created: 04/13/2018 08:04 PM
Marty K., CEO at Marty's Motors responded on 04/16/2018

Always our pleasure, Gary and Jean

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
ELIZABETH R. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"VERY RESPONSIVE"
Marty's was real fast in getting my car checked out. Good customer service.
Vehicle: Honda Civic
Service Date: 04/13/2018
Review Created: 04/13/2018 07:57 PM
Herman H. on 04/04/2018
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fair price "
Treat you with respect. had no comebacks. They do my Benz, and my wifes
Review Created: 04/04/2018 01:40 PM
Marty K., CEO at Marty's Motors responded on 04/05/2018

Thanks, Herman.  We will continue to do our best

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Rita S. on 03/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rita said the staff were wonderful and experienced. She had no problems with her service.
Vehicle: Mercedes-Benz 300D
Category: Service
Service Date: 03/08/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO at Marty's Motors responded on 03/22/2018

Thank You, Rita.  That's always our goal

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Juan S. on 03/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Juan said the business provided great service.
Vehicle: Honda Civic
Category: Service
Service Date: 02/27/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO at Marty's Motors responded on 03/22/2018

Thank You, Juan

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Robert S. on 03/19/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Robert said the price was expensive, and the belt still squeaks.
Vehicle: Toyota Land Cruiser
Category: Service
Service Date: 02/23/2018
Review Created: 03/19/2018
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO at Marty's Motors responded on 03/20/2018

Robert, as I explained to you, it isn't the belt that is squeeking, but your ABS unit, which due to its cost, you chose not to replace.  We charged you $78 to fully inspect your brake system and diagnose your problem.  That seems very fair to me.

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Marty K., CEO at Marty's Motors responded on 03/20/2018

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Saeideh S. on 03/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Saeideh said the business was very honest and clear. They explained everything very thoroughly to her. She really appreciates all that they did.
Vehicle: Volvo V70
Category: Service
Service Date: 03/08/2018
Review Created: 03/19/2018
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO at Marty's Motors responded on 03/20/2018

Thank You, Saeudeh

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Andrew B. on 03/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Andrew said the business gives good information, and he hopes they keep up the good work.
Vehicle: Toyota Sienna
Category: Service
Service Date: 03/02/2018
Review Created: 03/13/2018
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO at Marty's Motors responded on 03/14/2018

Thank You, Andrew

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Connie T. on 03/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Connie said the staff are always respectful and the business provides great service.
Vehicle: Toyota Prius
Category: Service
Service Date: 03/02/2018
Review Created: 03/07/2018
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO at Marty's Motors responded on 03/09/2018

Thanks, Connie.  We do try.

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
LESLIE F. on 03/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a great experience"
I always appreciate the way Marty's only does the work needed for my car to run in top shape.
Vehicle: Toyota Corolla
Service Date: 02/27/2018
Review Created: 03/01/2018 10:31 AM
Anne W. on 02/24/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Anne said she didn't find the staff as accommodating and friendly as she would have liked. She stated she felt like she was a bother when she was asking questions about the time frame and finding a time that would work for her. Their system wasn't working, regarding the exact amount she owed. She was overcharged, but they did change it to the proper amount after she mentioned it was the wrong amount from the coupon. It would be more helpful if they would be more friendly and accommodating or be able to offer suggestions on how to find a time that would work better with how long the service would take.
Vehicle: Ford Fiesta
Category: Service
Service Date: 02/20/2018
Review Created: 02/24/2018
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO at Marty's Motors responded on 02/27/2018

Thank You for your input Anne.  I think you will be happier at another shop

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
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