Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

1017 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review about 5 hours ago

Reviews


AM
Alex M.
Gwynn Oak, MD
Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/30/2017 Category: Service
Alex said she was overcharged for her service repair.
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 01/04/2018

We test drove the vehicle and did a full diagnostic on the vehicle. Before coming in we discussed how much the diagnostic fee was. 


RB
Ryan B.
Ellicott City, MD
Mitsubishi Lancer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/30/2017 Category: Service
Ryan said he was charged for a gasket that was not installed in his vehicle.
This review was collected via phone interview by Customer Research Inc.

AM
Alanna M.
Columbia, MD
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/06/2017
BEWARE don't go there
This place is a huge ripoff. If I could give it no stars I would. We were scammed immediately given we had out of state plates and were in the process of moving our vehicles over to Maryland. This required us to get a Maryland inspection, even though we had a valid Virginia inspection received just three months earlier. After keeping our car all day they informed us that it would cost almost $1,600 to get our car up to snuff to pass the inspection. Needless to say we picked the car up to pay another service center to give us a second opinion. I proceeded to drive away and did not even make it 1/4 of a mile before the tire almost came off the car! This place didn't tighten the lug nuts at all. I almost got in an accident on 175 trying to get to the side of the road as fast as I could. I proceeded to call the shop and they talked down to me like I was making something up and didn't know what I was talking about. They sent a mechanic out to check and sure enough the guy touched one lug nut and it fell to the ground, not to mention one lug nut was already missing. They had to fix my tire because of their mistake and then said they were sorry for the inconvenience. I was shocked, that's all they do after this incident...thank God it wasn't worse. We took the car to another shop and they did say we needed a bit of work and quoted us $300 to do all the repairs. Please BEWARE, this place is only in it to scam money out of you, not to mention the incompetent careless mechanics they have working there.

GH
Greenwoo H.
Columbia, MD
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2017
howl customer
My wife show up this auto shop without make appointment first because the car engine light turn on, she was worry about drive safe. And that bald head guy just howl at my wife for "not make appointment first". At lease, check make sure customer can drive safe before "come to your appointment" RIGHT!!!!

RR
Rahmatullah R.
Columbia, MD
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2017 Category: Service
Rahmatullah said this business fixed his vehicle. They charged him a lot of money and did not inform him of the cost before doing the service. He would have liked it if they had let him know the cost before they did the service.
This review was collected via phone interview by Customer Research Inc.

RK
Romel K.
Lanham, MD
Cadillac DTS
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/27/2016 Category: Service
Romel said he paid $574 for his service. Other businesses would have charged only $318. The business charged him $29 for a pint of brake fluid.
This review was collected via phone interview by Customer Research Inc.

LF
Larry F.
Baltimore, MD
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/03/2016 Category: Service
Larry said he was unhappy with the service. They are too expensive.
This review was collected via phone interview by Customer Research Inc.

GC
Glenn C.
Jessup, MD
Lincoln LS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/01/2016 Category: Service
Glenn said this business gave him an estimate for replacing a part. He got a second opinion and that business fixed the part that this business .wanted to replace.
This review was collected via phone interview by Customer Research Inc.

WB
WINFRED B.
Columbia, MD
Toyota Tacoma
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/09/2015
Disappointment and failure to correctly diagnose the vehcile's misfiring.
I have dealt with LMT for several years but I am disappointed at your failure to correctly diagnose the malfunction in my truck last week. After three days in the shop, I was advised by Mark that the engine was beyond repair without extensive investigation to the cause of it misfiring. He stated that test indicated that at least one possible more valves were defective and the costs exceeded the value of the car. Multiple test were run on the engine and I was charged $350 for 3.5 hours of work on the vehicle, even though it still ran poorly. I drove the truck down the street to Dobbin Auto Repair and they diagnosed that the truck needed a distributor assembly within 1 day. Its been repaired and the truck runs great. I feel I am out of $350 for a service failure by LMT, and as a result, I will not be returning.

DY
David Y.
Elkridge, MD
Ford Mustang
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/06/2015 Category: Service
David said this business charged too much, they did not take care of his vehicle and they are cheaters. For the reasons stated above, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Gaithersburg, MD
Ford Econoline
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/13/2015 Category: Service
John said he thought they were way overpriced. He would not recommend them to others because of the reason mentioned.
This review was collected via phone interview by Customer Research Inc.

AA
Amy A.
Ellicott City, MD
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/11/2014
Horrible Customer Service and a Complete Scam
This place is an absolute JOKE. I was quoted a 4-hour window for a MD safety inspection. I dropped my car off at 8am, and when I called at 12:15, they weren't even planning to START it until after they ate lunch. When I mentioned the 4-hour window, they said "well you didn't say you needed it by a certain time." Well, when I agreed to the 4-hour window, I thought that meant 4 hours. not ALL DAY. After inspection, they said I needed 2 new front tires and an alignment, and quoted me $460-560. How dumb do I look? I bought 2 BRAND NEW front tires with lifetime warranty and an alignment that I was told would pass inspection for a total of $276 at a place with EXCELLENT customer service.

Well apparently, an alignment that meets state standards is not good enough for LMT because I didn't choose to spend twice as much there. They wouldn't even look at the paperwork I got from the place that did the alignment. They were rude and unfriendly when I tried to explain, and ultimately, I feel like they fraudulently took my money. Obviously I refuse to go back there and be treated like that, so I happily paid another place to do my inspection over (and passed with no issue). I fully intend to spread this bad experience by word of mouth to as many people possible and on as many social media sites as possible. I hope they understand that while their prices are ridiculous, customer service is priceless, and they clearly lack it.

Do not waste your money, your time, or your energy here.
RON W. from LMT Auto Repair responded on 08/12/2014
As far as your anger towards LMT Auto Repair, you should be directing that towards the shop that charged you and didn't correct your issue.  We did fail to complete your inspection within the 4 hour window. You dropped the vehicle off and we did take you to your office. Once we completed the inspection, we picked you up and you were able to make your 1:30 appointment.

As far as the inspection, we failed the front 2 tires and the fact that the vehicle pulled hard to the left.  Our estimate was to correct the issues.  We called you with an estimate and you declined our repairs. We did not pressure you about your decision.  We went out with you to show you the tires. 

When you returned Monday, we took you in first thing with no appointment.  The inspector road tested your vehicle and said that the vehicle still pulls left. At that point, he took you for a road test to show you the issue. The inspector did look at your paperwork and pointed out the camber was out 1degree which was causing the pull.

The other shop called and spoke with the inspector.The other shop had not road tested the vehicle. We gave him the state troppers name and phone number if he would like to contact him. They claimed that camber was not adjustable which it is! They  called us back a short time later and asked how much it would cost to adjust camber and what we do.

If that other shop had properly done the alignment, the vehicle would have passed the inspection and prevented tire wear.

Sounds to me you are directing your anger at the wrong person!!

Ron Winn
Lmt Auto Repair

KC
Ken C.
Hampstead, MD
Mitsubishi Eclipse
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/06/2014 Category: Service
Ken said they're pricey and expensive. The reason he wouldn't recommend this business is because even though they are not mean, they are expensive.
This review was collected via phone interview by Customer Research Inc.

DH
Diane H.
Elkridge, MD
BMW 325i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2014 Category: Service
Diane said she got an estimate on some things that were overpriced. This business is expensive. She would not recommend them to others.
This review was collected via phone interview by Customer Research Inc.

RL
Robyn L.
Columbia, MD
Nissan Versa
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/17/2013 Category: Service
Robyn said she does not think she would recommend the business to others because of the amount of time it took for them to do the service. She said she was told the service would take 40 minutes and it ended up taking an hour and 10 minutes and it caused her to be late for work. She said she was the only person there and the gentlemen that helped her at the front desk was not very pleasant. The work they did was great.
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 12/31/2013

Unfortunately you did not have an appointment, and although you were the only one here, there was 7 cars dropped off prior to your arrival.  When we do an oil change, we check all fluids, filters, tire pressures, wipers, and other things that take some time.  In addition to not having an appointment, you also failed to mention that this was a free oil change!  We strive to have satisfied customers and we are sorry we failed in your instance.


HA
Hadi A.
Columbia, MD
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2013 Category: Service
Hadi said this business is quick. He came in for an inspection. There was not much work that needed to be done. He would not recommend them because he found another business with cheaper prices and he said he thinks this business should have comparable prices.
This review was collected via phone interview by Customer Research Inc.

JB
Justin B.
Ford Focus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/11/2013 Category: Service
He took his vehicle in for an inspection and they charged him for new windshield wiper blades, which he did not need. He will not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.
RON W. from LMT Auto Repair responded on 11/25/2013

Wiper blades are check for inspection and yours did not pass.  We did call you prior to replacement and got your approval. 


DN
Danny N.
Odenton, MD
Dodge Journey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2013 Category: Service
Danny said the staff was nice. He will not be returning to this business because they are too expensive. They charged $110 just to get his vehicle inspected. He did some research and there were other businesses charging only $40 to $50 just to get inspected. He would not recommend this business because they are too expensive.
This review was collected via phone interview by Customer Research Inc.

DF
Darin F.
Columbia, MD
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/24/2013 Category: Service
Darin said the business has ridiculously high prices. He said if the prices were lower he would recommend them to others.
This review was collected via phone interview by Customer Research Inc.

TA
Tammy A.
Dodge Durango
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/09/2013 Category: Service
Tammy said this business was too expensive. She would not recommend them because of the price.
This review was collected via phone interview by Customer Research Inc.