Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

295 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


CS
CARL S.
Mountlake Terrace, WA
Ford Ranger
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/22/2019
truck running crappy
So, my truck was running crappy. 229 dollars later I'm told I have a bad spark plug. 229 dollars for that. Weird. So I paid and went and bought a plug and
replaced it. Weird, $229.00!

RP
RICH P.
Everett, WA
Ford Freestyle
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/28/2018
Not a happy customer
I brought my Freestyle in last week to be checked out. They determined it needed a tune up. Nearly $700 later it still has the same problem I brought it in with. I'm not pleased and probably would not recommend this business or use it again.

RM
Ryan M.
Everett, WA
Dodge Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/24/2018 Category: Service
Ryan said the service was unacceptable. The staff fixed what had been missed, but he had to point it out to them.
This review was collected via phone interview by Customer Research Inc.

JJ
Joe J.
Lake Stevens, WA
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/15/2017 Category: Service
Joe said he was not pleased with this business. The technicians were not knowledgeable about the issue he was facing with his vehicle. Mike mentioned the possibility of the control valve being an issue. However, the technicians were unable to resolve the issue with his vehicle. The bill was explained to him but they were unable to clarify why he was charged $10 for a part that he didn't purchase. He was charged $120 for 1 hour worth of service. They fixed the issue by cleaning the control valve.
This review was collected via phone interview by Customer Research Inc.
Dave K. from Onb Automotive Repair responded on 11/22/2017

  To clarify, the technician working on Joe's 1997 F150 is more than knowledgeable & qualified to diagnose his vehicle's concern. The challenge was when he dropped off vehicle it was not exhibiting the driveability symptom Joe described. Technician connected test equipment & road tested to gather data and returned to shop to analyze. Spark & fuel control systems were tested, were normal. Mass air flow sensor tested fine.  1 spark plug was removed/inspected, was fine, no evidence of misfire. Performed fault code test, none in system although Joe said a code P0455 was erased from system. Tech performed evaporative emission system (smoke/leak) test and found a large vacuum leak at the fuel filler neck area. All (above) findings were discussed with Joe and he declined further inspections/tests.
  Joe initially authorized $120-$240 to diagnose the concern. His bill was $143.88 +tax. The "$10 part" he mentioned was for shop supplies (cleaners/diag material/software costs) as is typical for this type of concern. No "parts" were charged.


MR
MICHAEL R.
Everett, WA
Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/28/2017
Nice guys but leave the big jobs to the dealer
The owners were always as nice and professional as possible. Don't leave complicated work above
the common maintenance tasks to this business. Take it to a dealer if its a big price repair item.

VG
VICTORIA and BRYCE G.
Everett, WA
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/09/2018
Polite, respectful, overpriced
Anyone with basic car knowledge needs to understand if you come here your car will be fixed and done correctly just understand you'll be paying more then most auto shops around. Over priced.

JH
JESSICA H.
Stanwood, WA
Chevrolet Silverado SS
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/28/2018
They are frendly
When I git my door hatch fixed the automatic lock no longer worked

PD
Peter D.
Lake Stevens, WA
Chevrolet Suburban
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/28/2017 Category: Service
Peter said this business was attentive but they definitely tried to overcharge on parts and labor.
This review was collected via phone interview by Customer Research Inc.

CC
CHRIS and ANDREA C.
Everett, WA
Toyota Prius c
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2019
air conditioning fixed
I know I can count on ONB to fix up my cars, and I'm happy with the service. My only complaint is that the final quote was unclear between the voicemail I received and the number I saw when it was time to pay. I was of the understanding that I would be paying around $370 for the service, and the final quote was $200 greater than that. Of course I'm going to pay for the service I received, but I would appreciate more clarity in advance so that I'm not surprised when I see the final quote.

KP
KAREN P.
Everett, WA
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2019
Another great experience
I am a new customer at ONB. The first visit was an oil change that included having to deal with a stripped screw on the oil pan. I was treated fairly at ONB and they really appreciated my business. I went back today to have something checked because my car was making a horrible sound. Fortunately a minor problem that was taken care of. Jeff was really nice and explained everything to me about the cause of the noise and what was done to repair it.
I have found my new repair shop for my car.

SH
STEVE H.
Kirkland, WA
Ram 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019
Great service!
You should not give ONB loaner cars that smell of smoke and air freshener that makes you gag on the morning.

MR
Mason R.
Everett, WA
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Mason said the staff was fantastic, but the prices were expensive.
This review was collected via phone interview by Customer Research Inc.

RR
Ryan R.
Stanwood, WA
Toyota Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Ryan said the business repaired his check engine light but now it is back on. He said he will be taking it back in.
This review was collected via phone interview by Customer Research Inc.

FG
Fred G.
Marysville, WA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Fred said he got good service, a straight forward turn around, and good communication from the staff.
This review was collected via phone interview by Customer Research Inc.

AH
Andrew H.
Lynnwood, WA
Buick LaCrosse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2018 Category: Service
Andrew said everything was great but he paid more than he was expecting.
This review was collected via phone interview by Customer Research Inc.

CH
Craig H.
Everett, WA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017 Category: Service
Craig said he has dealt with the business on several occasions. They are honest, and make every effort to make things right. They do a good job, and he is happy with them.
This review was collected via phone interview by Customer Research Inc.

MH
Matthew H.
Springdale, AR
GMC Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2017 Category: Service
Matthew said the service is good, but some of the prices are very expensive.
This review was collected via phone interview by Customer Research Inc.

JB
JIM and LISA B.
Everett, WA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/21/2017
Great service! Quality work!
Many thanks to Mike, who helped us problem-solve some troublesome noises in our front wheels and back tire braking system. Amazing service! So refreshing.

JB
JOEL B.
Arlington, WA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/01/2017
Great shop
ONB is a shop I felt I can trust. I feel they could have been more precise on the cost of replacing my engine when I asked for cost of job though all other aspects of our dealings were trust worthy. I feel very confident that the work they did is trust worthy and professional. I'm happy to have done business with ONB.

MD
MANDY D.
Everett, WA
Mazda 626
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
We trust ONB Automotive Repair to fix our cars correctly and for a fair price.
ONB does a great job fixing our cars. We can count on them to be fair and reasonably priced. Mike is a great person to work with, he is knowledgeable, fair and patient with our questions. We do recommend ONB to our friends.

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