Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

295 Reviews

97% Would Recommend
Latest Review 3 days ago

Reviews


CS
CARL S.
Mountlake Terrace, WA
Ford Ranger
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/22/2019
truck running crappy
So, my truck was running crappy. 229 dollars later I'm told I have a bad spark plug. 229 dollars for that. Weird. So I paid and went and bought a plug and
replaced it. Weird, $229.00!

RP
RICH P.
Everett, WA
Ford Freestyle
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/28/2018
Not a happy customer
I brought my Freestyle in last week to be checked out. They determined it needed a tune up. Nearly $700 later it still has the same problem I brought it in with. I'm not pleased and probably would not recommend this business or use it again.

RM
Ryan M.
Everett, WA
Dodge Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/24/2018 Category: Service
Ryan said the service was unacceptable. The staff fixed what had been missed, but he had to point it out to them.
This review was collected via phone interview by Customer Research Inc.

VG
VICTORIA and BRYCE G.
Everett, WA
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/09/2018
Polite, respectful, overpriced
Anyone with basic car knowledge needs to understand if you come here your car will be fixed and done correctly just understand you'll be paying more then most auto shops around. Over priced.

JJ
Joe J.
Lake Stevens, WA
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/15/2017 Category: Service
Joe said he was not pleased with this business. The technicians were not knowledgeable about the issue he was facing with his vehicle. Mike mentioned the possibility of the control valve being an issue. However, the technicians were unable to resolve the issue with his vehicle. The bill was explained to him but they were unable to clarify why he was charged $10 for a part that he didn't purchase. He was charged $120 for 1 hour worth of service. They fixed the issue by cleaning the control valve.
This review was collected via phone interview by Customer Research Inc.
Dave K. from Onb Automotive Repair responded on 11/22/2017

  To clarify, the technician working on Joe's 1997 F150 is more than knowledgeable & qualified to diagnose his vehicle's concern. The challenge was when he dropped off vehicle it was not exhibiting the driveability symptom Joe described. Technician connected test equipment & road tested to gather data and returned to shop to analyze. Spark & fuel control systems were tested, were normal. Mass air flow sensor tested fine.  1 spark plug was removed/inspected, was fine, no evidence of misfire. Performed fault code test, none in system although Joe said a code P0455 was erased from system. Tech performed evaporative emission system (smoke/leak) test and found a large vacuum leak at the fuel filler neck area. All (above) findings were discussed with Joe and he declined further inspections/tests.
  Joe initially authorized $120-$240 to diagnose the concern. His bill was $143.88 +tax. The "$10 part" he mentioned was for shop supplies (cleaners/diag material/software costs) as is typical for this type of concern. No "parts" were charged.


CC
CHRIS C.
Mukilteo, WA
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2017
Very efficient as always
I always enjoy bringing my vehicle here for a check-up. Everyone treats my with the highest regard and the work done has always been perfection 👍

PD
Peter D.
Lake Stevens, WA
Chevrolet Suburban
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/28/2017 Category: Service
Peter said this business was attentive but they definitely tried to overcharge on parts and labor.
This review was collected via phone interview by Customer Research Inc.

MR
MICHAEL R.
Everett, WA
Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/28/2017
Nice guys but leave the big jobs to the dealer
The owners were always as nice and professional as possible. Don't leave complicated work above
the common maintenance tasks to this business. Take it to a dealer if its a big price repair item.

MD
MANDY D.
Everett, WA
Mazda 626
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
We trust ONB Automotive Repair to fix our cars correctly and for a fair price.
ONB does a great job fixing our cars. We can count on them to be fair and reasonably priced. Mike is a great person to work with, he is knowledgeable, fair and patient with our questions. We do recommend ONB to our friends.

CC
CHRIS and ANDREA C.
Everett, WA
Toyota Prius c
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2019
air conditioning fixed
I know I can count on ONB to fix up my cars, and I'm happy with the service. My only complaint is that the final quote was unclear between the voicemail I received and the number I saw when it was time to pay. I was of the understanding that I would be paying around $370 for the service, and the final quote was $200 greater than that. Of course I'm going to pay for the service I received, but I would appreciate more clarity in advance so that I'm not surprised when I see the final quote.

RM
RICHARD M.
Everett, WA
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
After t
Attention to detail

Verified Customer
Everett, WA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019
Starter issues
Great friendly service

TS
TRAVIS S.
Mill Creek, WA
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019
Great aetvice
Mike’s the best. Always so helpful and concerned.

KP
KAREN P.
Everett, WA
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2019
Another great experience
I am a new customer at ONB. The first visit was an oil change that included having to deal with a stripped screw on the oil pan. I was treated fairly at ONB and they really appreciated my business. I went back today to have something checked because my car was making a horrible sound. Fortunately a minor problem that was taken care of. Jeff was really nice and explained everything to me about the cause of the noise and what was done to repair it.
I have found my new repair shop for my car.

IE
IVAN and KELLI E.
Everett, WA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Outstanding service and reliability
I have been going to the folks at ONB for over 20 years. I have always found them to be honest, reliable and to provide top notch service. I enjoy working with them as I know them to extremely honest and competent.

DS
DON S.
Lake Stevens, WA
Cadillac CTS Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Simple repair
ONB was friendly, efficient, and reasonable as always in the minor repair my car required. They fixed the problem rather than doing a simple more expensive replacement. They give honest appraisals of concerns I face over time but never pressure to do the work prematurely.

RD
RALPH, FREDDIE D.
Kirkland, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
service
as always great service a slight hiccup on a wire not being plugged back in after testing but no issues and an easy fix you guys are the greatest thanks for the service you do

NC
NADINE C.
Everett, WA
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2019
The Best Auto Repair
From walking in the door where I was met by Mike; who is friendly and welcoming; to the repair personnel I couldn't ask for better service. My SUV has a complete check and fixed to perfection. I will always use ONB Auto.

RO
ROY O.
Everett, WA
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019
Another great service!
Once again, ONB provided outstanding service.....friendly, honest, accurate, on time, professionals all the way!

RO
ROY O.
Everett, WA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019
Oil Change for my Subaru
OMB is the best automotive shop I have ever used!

Friendly, honest, clean, professional, knowledgeable, and reasonably priced.

Displaying Review 1 - 20 of 295 in total