Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

199 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


JG
John G.
Maryland
Kia Sorento
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
John said there was poor communication but good service. He said they outsourced the final alignment and there was no call back to tell him when his vehicle would be done.
This review was collected via phone interview by Customer Research Inc.

PA
Pat A.
Edenton, NC
Ford Windstar Wagon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/06/2018
Rip off
Saw we were out of state..charged 132.00 for a 7 mile tow
Robert P., Owner from Bridge Auto Repair responded on 08/13/2018

Im sorry you feel that way Pat, But if you read your invoice The charge was for towing in, cleaning the vehicles under carrage, and inspecting where your leak was coming from. 

Robert Perry
Owner
410-289-9250

JS
Jordan S.
Mc Henry, MD
Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/02/2018 Category: Service
Jordan said the employees were nice. They did not look at his vehicle well. His vehicle is still experiencing issues.
This review was collected via phone interview by Customer Research Inc.
Robert P., Owner from Bridge Auto Repair responded on 08/13/2018

Jordan you declined any repairs so I would expect that you do have issues.

Robert Perry
Owner
410-289-9250

NH
Nick H.
Ocean City, MD
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Nick said the staff were very polite, including the lady at the front desk. He would not recommend this business for service but did not specify why.
This review was collected via phone interview by Customer Research Inc.
Robert P., Owner from Bridge Auto Repair responded on 11/17/2017

Thank You For Your Business.

Robert Perry
Owner
410-289-9250

GB
Gene B.
Maryland
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Gene said the service was good and there were no problems.
This review was collected via phone interview by Customer Research Inc.

DS
Danny S.
Willards, MD
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Danny said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CG
Chase G.
Baltimore, MD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Chase said the employees took care of his vehicle.
This review was collected via phone interview by Customer Research Inc.

CH
Carlos H.
Ocean City, MD
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Carlos said the staff at the business did a good job and it was quick.
This review was collected via phone interview by Customer Research Inc.

TG
Troy G.
Hebron, MD
Ram 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Troy said he was in and out quickly. It was very good service.
This review was collected via phone interview by Customer Research Inc.

CL
Carol L.
COLLEGE PARK, MD
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Carol said ever thing worked as planned. Every one was nice and it was a easy fix.
This review was collected via phone interview by Customer Research Inc.

AH
AARON H.
Ocean City, MD
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Great as usual
Great

AA
Anthony A.
Chesapeake Beach, MD
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Anthony said the business was honest. The employee told him he would work with him, and did.
This review was collected via phone interview by Customer Research Inc.

MM
Mercedes m.
Berlin, MD
smart fortwo
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018 Category: Service
Mercedes said the business does good work. They are very prompt to get the customers in. The work is done quickly after the diagnostic. She is very satisfied.
This review was collected via phone interview by Customer Research Inc.

MF
Martin F.
Bishopville, MD
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Martin said they made a timely appointment for him. They did what they said they would do. They let him know what was wrong with the vehicle and explained everything. Liz was super kind and nice. She made sure he got a copy of the repairs that needed to be done.
This review was collected via phone interview by Customer Research Inc.

EI
Edgar I.
Maryland
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Spoke with Cecilia. She said no one else but them would fix the vehicle when she was stranded . She appreciated them taking care of her when she needed it.
This review was collected via phone interview by Customer Research Inc.

JJ
JEFFREY J.
Ocean City, MD
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Bridge Auto is a local business and located close to where I live.
I am impressed with the how quickly the mechanics assess and estimate the work that I need and provide me with that info within the same day. The work is done professionally and within the estimated time. I trust Bridge Auto to see other potential problems or issues and inform me of them also. So not only does Bridge Auto fix the problem I'm having but they keep me aware of the rest of the vehicles mechanical health.

Verified Customer
Berlin, MD
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Just overall all around good friendly fast service!
We appreciate your friendly staff and getting my car in quickly for the service we needed. Thanks!!

FH
Francisco H.
Willards, MD
Chevrolet Chevy Express
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2018 Category: Service
Francisco said they are not the best but better than other businesses around.
This review was collected via phone interview by Customer Research Inc.

DB
Daniel B.
Berlin, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Tire Rotation/ check suspension
Once again very good service. Went in to get my tires rotated and and check my suspension but because they do a thorough job they explained to me how my tires had too much pressure. My tires call for 60 lbs of pressure but my truck calls for 35 lbs. After explaining to me that too much pressure can cause a hard ride and fixing it to what it should be it drives smooth and easy. These guys know thier stuff. I thought my suspension was just bad but it wasn't. Easy fix from honest mechanics. Definitely going back if I need any more service! Nothing better then honest mechanics. Could of easily let it go to have me spend more money to get a whole new suspension. But they were honest

JT
Joe T.
New Market, MD
Volkswagen Passat Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Joe said the business did a good job. However, he said it was more expensive.
This review was collected via phone interview by Customer Research Inc.