Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

303 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
93% Business Response
Latest Review about 23 hours ago

Reviews


NB
Neil B.
New York
BMW X3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/14/2017 Category: Service
Neil said the business told him they would call him after they checked with the manufacturer to find out about the job, but they never called him back.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 11/27/2017

Hello Neil and thanks for being honest with your review, for whatever reason there is no excuse for it.

J. Fred Indorf
owner
914-762-1131

MD
MARIANNE D.
Chappaqua, NY
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2017
Shimmied when braking
Fred address my concerns immediately and professionally. I am very happy with the action taken

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2017
new tires and jeep shimmied when braking at high speeds.
second time the shimming was not addressed initially. spoke to Fred after second visit and he explained the problem but i still feel like it was forgotten about.
not sure where the breakdown of communication was since it was mentioned again when jeep was dropped off. i have been very happy with the service in the past
just thought i would tell the truth since you are asking
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/10/2017

thanks you Marianne for being truthful with us, only way we can fix things is to hear about it from good customers like you, we will do are very best to address the problem right away.

J. Fred Indorf
owner
914-762-1131
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/10/2017

J. Fred Indorf
owner
914-762-1131

KC
KAREN C.
Yorktown Heights, NY
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
great service!
Fred's Auto Repair continually strives to do the best job they can. If an issue is not completely accomplished- they fix it.
They gave priority to the problems with my car and I were both courteous and timely. The lights have not come back on and all is good with my car. thank you! Karen

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/09/2018
Service was good but the problem with the lights on the car panel are still coming on. I will bring the car back in Wednesday. Karen cornetz.
Service was good. All helpful. Sadly the problem with my car still exists. The dashboard lights are still coming on. I will be bringing the car back in Wednesday morning.
Karen cornetz
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/14/2018

Hi Karen, hopefully on your last visit we got this fixed for you, will follow up with a call to you and thanks for your honest review.
Sincerely,

J. Fred Indorf
owner
914-762-1131

EC
Eva c.
White Plains, NY
Chevrolet Cruze
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2018 Category: Service
Eva said the service was ok , it wasn't the best.
This review was collected via phone interview by Customer Research Inc.

DC
DAVID C.
Ossining, NY
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/22/2017
not sure what this review means
I had a cabin air filter installed and I believe that the labor cost was too high. The technician began by opening the hood and removing all the air filter hoses and engine covers. He was then told that it was a cabin filter. I believe I was charged with labor including the work to remove the wrong parts.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 09/11/2017

thank you for your review David, wither good or bad we need to know how we are doing.
will follow up with you with a phone call

J. Fred Indorf
owner
914-762-1131

AZ
Ann Z.
New York
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2019 Category: Service
Ann said that the place was fair, had better prices than anyone, were friendly and efficient.
This review was collected via phone interview by Customer Research Inc.

LZ
Lary Z.
Chappaqua, NY
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2018 Category: Service
Lary said he thought everyone was pretty friendly.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 11/22/2018

Thank you Lary for taking the time to review us, yes we are friendly and also we know cars.
Thanks again.
Sincerely,

J. Fred Indorf
owner
914-762-1131

Verified Customer
Briarcliff Manor, NY
Mercedes-Benz E-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2018
Good communication
Pleased with outcome
Not pleased with the cost
Did not have time to get second quote
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/31/2018

Hi Robert we are happy for the final outcome of the performance of your car, at Fred's we try to be fair and competive with prices and we do always appreciate client feed back.
Sincerely,

J. Fred Indorf
owner
914-762-1131

EB
ED B.
Croton On Hudson, NY
Chevrolet Corvette
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2018
Service review
Service was fine. Did not like the "new " credit card 4% surcharge.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Our goal at Fred's is to do what we can to keep overall cost to our customers down, and electronic credit card payment surcharges keep our labor rate from rising.
As always personel checks and cash will be accepted at the same low cost. as usual always fun working on your car.

J. Fred Indorf
owner
914-762-1131

RS
ROBERT S.
Yorktown Heights, NY
Toyota Echo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018
Communication
Communication from the time you call to make appointment until the moment your car is ready for pickup you are aware of what work is being done, how much and when it will be completed.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 04/11/2018

Thanks Robert that car just won't die.

Sincerely,
J. Fred Indorf
owner
914-762-1131


JS
Jun S.
New York
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2018 Category: Service
Jun said the business is convenient.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 02/03/2018

thank you Jun.

J. Fred Indorf
owner
914-762-1131

AJ
Abel J.
New York
Subaru WRX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2018 Category: Service
Abel said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/17/2018

thanks Abel hopefully we can can inpress you to get a 5 star next visit.
Sincerely,

J. Fred Indorf
owner
914-762-1131

ML
MICHAEL L.
Briarcliff Manor, NY
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2017
Skilled diagnostics and mechanical work. Excellent customer service.
I had a bit of an emergency today and appreciate your finding the time to fit my car in. Please note that my name is Susan, not Michael.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/11/2017

thank you Susan and Michael we try to do the best we can
your review is very important to us even if we mix up your names.

J. Fred Indorf

owner
914-762-1131

CC
Cori C.
New York
GMC Acadia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2017 Category: Service
Cori said the service was fine.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 09/23/2017

thank you Cori

J. Fred Indorf
owner
914-762-1131

DN
DIANE and FRANK N.
Briarcliff Manor, NY
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Very accommodation and always does a great job
Been going to Fred’s for years always friendly and they know what they are doing . Always get a call when they find the problem and always give you all the facts, no surprises

DL
DANIEL L.
Cortlandt Manor, NY
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Total Pros
These guys do a top notch job and at the same time are the nicest and most courteous to their customers. Among the countless auto repair stations all around Westchester, Fred's stands above and you come here once, you will be a customer for life. Everyone needs a local place you can trust to keep you on the road. Its Fred's, hands down.

SL
STEPHANIE L.
Ossining, NY
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
All good at Freds
Always Happy to use their prompt and attentive service

JC
Jacob C.
Briarcliff Manor, NY
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Jacob said business was professional, courteous, and handled the service well. They were great.
This review was collected via phone interview by Customer Research Inc.

ON
OLA N.
Briarcliff Manor, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019
Prompt and excellent service.
Michael is great. Explained to me everything in detail and helped my son with payments.

They are really wonderful people.

Verified Customer
Ossining, NY
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Staff always courteous
I can count on Fred’s to take care of any and all my car needs in a very fair and professional manner.

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