Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

240 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
92% Business Response
Latest Review about 21 hours ago

Reviews


NB
Neil B.
New York
BMW X3
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/14/2017 Category: Service
Neil said the business told him they would call him after they checked with the manufacturer to find out about the job, but they never called him back.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 11/27/2017

Hello Neil and thanks for being honest with your review, for whatever reason there is no excuse for it.

J. Fred Indorf
owner
914-762-1131

MD
MARIANNE D.
Chappaqua, NY
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2017
Shimmied when braking
Fred address my concerns immediately and professionally. I am very happy with the action taken

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2017
new tires and jeep shimmied when braking at high speeds.
second time the shimming was not addressed initially. spoke to Fred after second visit and he explained the problem but i still feel like it was forgotten about.
not sure where the breakdown of communication was since it was mentioned again when jeep was dropped off. i have been very happy with the service in the past
just thought i would tell the truth since you are asking
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/10/2017

thanks you Marianne for being truthful with us, only way we can fix things is to hear about it from good customers like you, we will do are very best to address the problem right away.

J. Fred Indorf
owner
914-762-1131
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/10/2017

J. Fred Indorf
owner
914-762-1131

EC
Eva c.
White Plains, NY
Chevrolet Cruze
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2018 Category: Service
Eva said the service was ok , it wasn't the best.
This review was collected via phone interview by Customer Research Inc.

DC
DAVID C.
Ossining, NY
Mercedes-Benz SL-Class
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/22/2017
not sure what this review means
I had a cabin air filter installed and I believe that the labor cost was too high. The technician began by opening the hood and removing all the air filter hoses and engine covers. He was then told that it was a cabin filter. I believe I was charged with labor including the work to remove the wrong parts.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 09/11/2017

thank you for your review David, wither good or bad we need to know how we are doing.
will follow up with you with a phone call

J. Fred Indorf
owner
914-762-1131

EB
ED B.
Croton On Hudson, NY
Chevrolet Corvette
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2018
Service review
Service was fine. Did not like the "new " credit card 4% surcharge.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Our goal at Fred's is to do what we can to keep overall cost to our customers down, and electronic credit card payment surcharges keep our labor rate from rising.
As always personel checks and cash will be accepted at the same low cost. as usual always fun working on your car.

J. Fred Indorf
owner
914-762-1131

RS
ROBERT S.
Yorktown Heights, NY
Toyota Echo
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018
Communication
Communication from the time you call to make appointment until the moment your car is ready for pickup you are aware of what work is being done, how much and when it will be completed.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 04/11/2018

Thanks Robert that car just won't die.

Sincerely,
J. Fred Indorf
owner
914-762-1131


JS
Jun S.
New York
Toyota RAV4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2018 Category: Service
Jun said the business is convenient.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 02/03/2018

thank you Jun.

J. Fred Indorf
owner
914-762-1131

AJ
Abel J.
New York
Subaru WRX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2018 Category: Service
Abel said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/17/2018

thanks Abel hopefully we can can inpress you to get a 5 star next visit.
Sincerely,

J. Fred Indorf
owner
914-762-1131

ML
MICHAEL L.
Briarcliff Manor, NY
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2017
Skilled diagnostics and mechanical work. Excellent customer service.
I had a bit of an emergency today and appreciate your finding the time to fit my car in. Please note that my name is Susan, not Michael.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/11/2017

thank you Susan and Michael we try to do the best we can
your review is very important to us even if we mix up your names.

J. Fred Indorf

owner
914-762-1131

CC
Cori C.
New York
GMC Acadia
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2017 Category: Service
Cori said the service was fine.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 09/23/2017

thank you Cori

J. Fred Indorf
owner
914-762-1131

BJ
BILL J.
Briarcliff Manor, NY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Excellent customer service
Christina thoroughly goes over any issues prior to doing repairs. They're all very pleasant to deal with.

TH
TOM H.
Briarcliff Manor, NY
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Work completed on time as expected
Mike was able to provide picture of the parts to be replaced which made it easy to understand the work required

NW
NATHAN W.
Briarcliff Manor, NY
Subaru Forester (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Customer Service
Fred's goes the extra mile to ensure that your car is ready for the road.

LB
Lisa B.
Mount Kisco, NY
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Lisa said they did everything she needed them to do. They were easy to work with and very clear explaining everything.
This review was collected via phone interview by Customer Research Inc.

TM
TOM M.
Ossining, NY
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
They did it again!
Once again the gang at Fred’s Auto Repair took care of my routine maintenance and a major repair that needed to be done, and at the cost they quoted ( a little less than😁). And they went out of their way to drop me off and pick me up when I had no transportation to and from. They are the best!

IH
IRA H.
Pleasantville, NY
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Great discovery
I feel that I was very fortunate to find this auto repair business. It is convenient as it is across from Club Fit in Briarcliff. The people are professional,friendly, honest, and extremely competent. I will continue to trust and use Fred’s auto repair for my car needs in the future.

HR
Hans R.
Ossining, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Hans said he likes the facility and they have a very long relationship and he is hoping to keep it up.
This review was collected via phone interview by Customer Research Inc.

TG
TYLER G.
Briarcliff Manor, NY
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Great Experience
Fred is a legend mechanic in Briarcliff who my family has used for ~30 years. Mike, Ken and the rest of his crew carry a great reputation into a new era of automobile service excellence.

EB
ED B.
Croton Hdsn, NY
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Corvette charging issue
Fred took care of a on going charging problem with my 64 Corvette

TH
TOM H.
Briarcliff Manor, NY
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Great communication
Starter failed so I had to have the car repaired unexpectedly. Christine provided timely updates on progress. Work completed exactly as expected.

Displaying Review 1 - 20 of 240 in total