Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

268 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
91% Business Response
Latest Review 4 days ago

Reviews


NB
Neil B.
New York
BMW X3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/14/2017 Category: Service
Neil said the business told him they would call him after they checked with the manufacturer to find out about the job, but they never called him back.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 11/27/2017

Hello Neil and thanks for being honest with your review, for whatever reason there is no excuse for it.

J. Fred Indorf
owner
914-762-1131

MD
MARIANNE D.
Chappaqua, NY
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2017
Shimmied when braking
Fred address my concerns immediately and professionally. I am very happy with the action taken

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2017
new tires and jeep shimmied when braking at high speeds.
second time the shimming was not addressed initially. spoke to Fred after second visit and he explained the problem but i still feel like it was forgotten about.
not sure where the breakdown of communication was since it was mentioned again when jeep was dropped off. i have been very happy with the service in the past
just thought i would tell the truth since you are asking
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/10/2017

thanks you Marianne for being truthful with us, only way we can fix things is to hear about it from good customers like you, we will do are very best to address the problem right away.

J. Fred Indorf
owner
914-762-1131
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/10/2017

J. Fred Indorf
owner
914-762-1131

KC
KAREN C.
Yorktown Heights, NY
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
great service!
Fred's Auto Repair continually strives to do the best job they can. If an issue is not completely accomplished- they fix it.
They gave priority to the problems with my car and I were both courteous and timely. The lights have not come back on and all is good with my car. thank you! Karen

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/09/2018
Service was good but the problem with the lights on the car panel are still coming on. I will bring the car back in Wednesday. Karen cornetz.
Service was good. All helpful. Sadly the problem with my car still exists. The dashboard lights are still coming on. I will be bringing the car back in Wednesday morning.
Karen cornetz
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/14/2018

Hi Karen, hopefully on your last visit we got this fixed for you, will follow up with a call to you and thanks for your honest review.
Sincerely,

J. Fred Indorf
owner
914-762-1131

EC
Eva c.
White Plains, NY
Chevrolet Cruze
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2018 Category: Service
Eva said the service was ok , it wasn't the best.
This review was collected via phone interview by Customer Research Inc.

DC
DAVID C.
Ossining, NY
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/22/2017
not sure what this review means
I had a cabin air filter installed and I believe that the labor cost was too high. The technician began by opening the hood and removing all the air filter hoses and engine covers. He was then told that it was a cabin filter. I believe I was charged with labor including the work to remove the wrong parts.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 09/11/2017

thank you for your review David, wither good or bad we need to know how we are doing.
will follow up with you with a phone call

J. Fred Indorf
owner
914-762-1131

LZ
Lary Z.
Chappaqua, NY
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2018 Category: Service
Lary said he thought everyone was pretty friendly.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Briarcliff Manor, NY
Mercedes-Benz E-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2018
Good communication
Pleased with outcome
Not pleased with the cost
Did not have time to get second quote
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/31/2018

Hi Robert we are happy for the final outcome of the performance of your car, at Fred's we try to be fair and competive with prices and we do always appreciate client feed back.
Sincerely,

J. Fred Indorf
owner
914-762-1131

EB
ED B.
Croton On Hudson, NY
Chevrolet Corvette
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2018
Service review
Service was fine. Did not like the "new " credit card 4% surcharge.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Our goal at Fred's is to do what we can to keep overall cost to our customers down, and electronic credit card payment surcharges keep our labor rate from rising.
As always personel checks and cash will be accepted at the same low cost. as usual always fun working on your car.

J. Fred Indorf
owner
914-762-1131

RS
ROBERT S.
Yorktown Heights, NY
Toyota Echo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018
Communication
Communication from the time you call to make appointment until the moment your car is ready for pickup you are aware of what work is being done, how much and when it will be completed.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 04/11/2018

Thanks Robert that car just won't die.

Sincerely,
J. Fred Indorf
owner
914-762-1131


JS
Jun S.
New York
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2018 Category: Service
Jun said the business is convenient.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 02/03/2018

thank you Jun.

J. Fred Indorf
owner
914-762-1131

AJ
Abel J.
New York
Subaru WRX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2018 Category: Service
Abel said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/17/2018

thanks Abel hopefully we can can inpress you to get a 5 star next visit.
Sincerely,

J. Fred Indorf
owner
914-762-1131

ML
MICHAEL L.
Briarcliff Manor, NY
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2017
Skilled diagnostics and mechanical work. Excellent customer service.
I had a bit of an emergency today and appreciate your finding the time to fit my car in. Please note that my name is Susan, not Michael.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/11/2017

thank you Susan and Michael we try to do the best we can
your review is very important to us even if we mix up your names.

J. Fred Indorf

owner
914-762-1131

CC
Cori C.
New York
GMC Acadia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2017 Category: Service
Cori said the service was fine.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 09/23/2017

thank you Cori

J. Fred Indorf
owner
914-762-1131

RL
RICHARD L.
Pleasantville, NY
Volkswagen Golf R
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Great Service, Great People
Very personable staff. Always willing to listen and discuss concerns, and make recommendations and suggestions..

DD
DOUG D.
Ossining, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Fred’s First
Always friendly and a pleasure to deal with.
Even without an appointment they always are accommodating.
Great service.

BB
BARBARA B.
Briarcliff Manor, NY
Acura TLX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Personal care
Personal care by the staff is really great.

CR
CORRAO, MIKE R.
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Best Shop in Westchester
I like their email notifications that alerted me to the fact that I would be needing rear brakes soon which I did. This is a smart way to avoid breaking down on the side of the road because of failed brakes etc. They were able to get me right in and completed the work quickly and at a fair price. I also like how they do an inspection of the other systems to be sure my truck is safe. I recommend them to everyone I know.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 11/14/2018

Thanks Mike for the great comments about us, we strive to do whatever we can do to make your visit a pleasant one.

J. Fred Indorf
owner
914-762-1131

MR
MIGUEL R.
Hartsdale, NY
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
A trustful shop
A place where I can bring my car with total confidence!.

NC
NOEL C.
Briarcliff Manor, NY
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Always excellent service
I came into Fred's Auto Service to make an appointment for a State Inspection. They said they could take me right away. Walked across the street to exercise at Club Fit and by the time I came back, my car was ready. I am always pleased with the service and the friendly, accommodating nature of the people who work there.

Sylvia C.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 11/06/2018

Thank you for such a nice review Sylvia! We always try our best to accommodate the needs of our clients and you came in at just the right time! We'll see you at your next service. -- Kristina

J. Fred Indorf
owner
914-762-1131

Verified Customer
Chappaqua, NY
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Honest and thorough
Nothing but great experiences with Fred and team. They are reliable and cost conscious. They always do a great job.

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