Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

303 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
93% Business Response
Latest Review about 21 hours ago

Reviews


NB
Neil B.
New York
BMW X3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/14/2017 Category: Service
Neil said the business told him they would call him after they checked with the manufacturer to find out about the job, but they never called him back.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 11/27/2017

Hello Neil and thanks for being honest with your review, for whatever reason there is no excuse for it.

J. Fred Indorf
owner
914-762-1131

ML
MICHAEL L.
Briarcliff Manor, NY
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2017
Skilled diagnostics and mechanical work. Excellent customer service.
I had a bit of an emergency today and appreciate your finding the time to fit my car in. Please note that my name is Susan, not Michael.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/11/2017

thank you Susan and Michael we try to do the best we can
your review is very important to us even if we mix up your names.

J. Fred Indorf

owner
914-762-1131

DC
DAVID C.
Ossining, NY
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/22/2017
not sure what this review means
I had a cabin air filter installed and I believe that the labor cost was too high. The technician began by opening the hood and removing all the air filter hoses and engine covers. He was then told that it was a cabin filter. I believe I was charged with labor including the work to remove the wrong parts.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 09/11/2017

thank you for your review David, wither good or bad we need to know how we are doing.
will follow up with you with a phone call

J. Fred Indorf
owner
914-762-1131

DN
DIANE and FRANK N.
Briarcliff Manor, NY
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Very accommodation and always does a great job
Been going to Fred’s for years always friendly and they know what they are doing . Always get a call when they find the problem and always give you all the facts, no surprises

DL
DANIEL L.
Cortlandt Manor, NY
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Total Pros
These guys do a top notch job and at the same time are the nicest and most courteous to their customers. Among the countless auto repair stations all around Westchester, Fred's stands above and you come here once, you will be a customer for life. Everyone needs a local place you can trust to keep you on the road. Its Fred's, hands down.

SL
STEPHANIE L.
Ossining, NY
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
All good at Freds
Always Happy to use their prompt and attentive service

JC
Jacob C.
Briarcliff Manor, NY
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Jacob said business was professional, courteous, and handled the service well. They were great.
This review was collected via phone interview by Customer Research Inc.

AZ
Ann Z.
New York
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2019 Category: Service
Ann said that the place was fair, had better prices than anyone, were friendly and efficient.
This review was collected via phone interview by Customer Research Inc.

ON
OLA N.
Briarcliff Manor, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019
Prompt and excellent service.
Michael is great. Explained to me everything in detail and helped my son with payments.

They are really wonderful people.

Verified Customer
Ossining, NY
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Staff always courteous
I can count on Fred’s to take care of any and all my car needs in a very fair and professional manner.

AC
ANN C.
Tappan, NY
Lexus HS 250h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Excellent service,!
Freds performs prompt service on my 2010 Lexus and always explains the work he is doing.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/26/2019

Thank you Ann for the great review, I feel its so important to educate everybody and to what we are doing to fix or service your car and why.
Thanks again.
Sincerely,

J. Fred Indorf
owner
914-762-1131

AH
ALEXANDRA H.
Pleasantville, NY
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Thoughtful and fast
Fred’s was able to deal with a last minute scheduling change for my appointment and even made us a top priority because I needed to get my child to preschool immediately following the appointment. Bonus points for plying him with hot chocolate and cartoons while we waited. Thank you so much!
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/26/2019

The little ones are the best, glad he injoyed his visit
and thanks for the great review.
Sincerely,

J. Fred Indorf
owner
914-762-1131

HK
Harvey K.
Briarcliff Manor, NY
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Harvey said he was satisfied with the work and timeliness.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/26/2019

Thanks Harvey for the great review.
means a lot to me and my staff.
Sincerely,
J. Fred Indorf
owner
914-762-1131


OS
Olga S.
Pleasantville, NY
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Olga said she likes what they did and they did it on time.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/26/2019

Thank you Olga for the five Star reviewX5

Sincerely,

J. Fred Indorf
owner
914-762-1131

DW
DANIEL W.
Briarcliff Manor, NY
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Always Satisfied
As always, Fred’s Auto Repair is top notch. Everything from basic tuneups to issues that require troubleshooting get full attention and quality work. Fred’s gives competitive pricing and far better service than most others.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/26/2019

Thanks Daniel for the wonderful and thoughtful review means a lot to my crew and most of all me.
Sincerely,
J. Fred Indorf
owner
914-762-1131


JR
Janna R.
Briarcliff Manor, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Janna said the business was very accommodating.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/26/2019
  • Glad we were able to take care of you Janna and most of all thank you for the five star review.
  • Sincerely,
J. Fred Indorf
owner
914-762-1131

BJ
BILL J.
Briarcliff Manor, NY
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Excellent customer service
This auto repair shop is amazing as far as customer service and repairs. Christine, the front desk advisor is very sweet and thorough. You can see how incredible they work as a team. Fred's auto strive for high quality and your employees reflect your influence beautifully.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/17/2019

Thank you Bill for the five star review and the nice words about us. Always great seeing you.
Sincerely,

J. Fred Indorf
owner
914-762-1131

ED
ERNIE D.
Briarcliff Manor, NY
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Reliable as always
Car wouldn’t start so they towed it in. Turns out the battery died but since it was under warrenty and was installed at Fred’s before it got replaced at no cost other than the tow. Car is working again. We trust Fred’s with our cars and have never been disappointed in the 6 years we have used them.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/17/2019

Thanks Ernie for the five star review glad it was no big deal to get you back on the road, thanks again
Sincerely,

J. Fred Indorf
owner
914-762-1131

HK
Hannah K.
Briarcliff Manor, NY
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Hannah said the were great. She said they were incredibly nice, hospitable and fast.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/17/2019

Thank you Hannah for the five star review, means so much to me and my team.
Sincerely,

J. Fred Indorf
owner
914-762-1131

SC
SETH C.
Mount Kisco, NY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Great service !
Always great experience with Fred’s!
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/08/2019

Thank you Seth for the 5 star review, sorry I missed seeing you
Sincerely,

J. Fred Indorf
owner
914-762-1131

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