Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

210 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
95% Business Response
Latest Review 1 day ago

Reviews


NB
Neil B.
New York
BMW X3
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/14/2017 Category: Service
Neil said the business told him they would call him after they checked with the manufacturer to find out about the job, but they never called him back.
This review was collected via phone interview by Customer Research Inc.
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 11/27/2017

Hello Neil and thanks for being honest with your review, for whatever reason there is no excuse for it.

J. Fred Indorf
owner
914-762-1131

ML
MICHAEL L.
Briarcliff Manor, NY
Subaru Outback
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2017
Skilled diagnostics and mechanical work. Excellent customer service.
I had a bit of an emergency today and appreciate your finding the time to fit my car in. Please note that my name is Susan, not Michael.
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/11/2017

thank you Susan and Michael we try to do the best we can
your review is very important to us even if we mix up your names.

J. Fred Indorf

owner
914-762-1131

DC
DAVID C.
Ossining, NY
Mercedes-Benz SL-Class
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/22/2017
not sure what this review means
I had a cabin air filter installed and I believe that the labor cost was too high. The technician began by opening the hood and removing all the air filter hoses and engine covers. He was then told that it was a cabin filter. I believe I was charged with labor including the work to remove the wrong parts.
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 09/11/2017

thank you for your review David, wither good or bad we need to know how we are doing.
will follow up with you with a phone call

J. Fred Indorf
owner
914-762-1131

DP
Devon P.
New York
Audi A3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Devon said they were good. He received a good recommendation about them.
This review was collected via phone interview by Customer Research Inc.

JG
JOHN G.
Carmel, NY
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
Very innovative
Very professional, innovative, and informative. A pleasure to deal with.

Thanks
Fred

Anonymous avatar
Verified Customer
Briarcliff Manor, NY
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
Always good service & friendly employees.
Always happy with the wonderful service & people working at Fred's. Not happy with the new credit card service fee.

MM
Mary M.
Briarcliff Manor, NY
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Mary said she was very happy with the service. They did a good job and they did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

EB
ED B.
Croton On Hudson, NY
Chevrolet Corvette
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2018
Service review
Service was fine. Did not like the "new " credit card 4% surcharge.
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Our goal at Fred's is to do what we can to keep overall cost to our customers down, and electronic credit card payment surcharges keep our labor rate from rising.
As always personel checks and cash will be accepted at the same low cost. as usual always fun working on your car.

J. Fred Indorf
owner
914-762-1131

JH
Jordan H.
Briarcliff Manor, NY
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Jordon said the staff was very accommodating, very prompt and personable. It was super easy and there was no stress.
This review was collected via phone interview by Customer Research Inc.
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Thank you Jordan for the 5 stars, was a pleasure working on your car, look forward to your next visit.

J. Fred Indorf
owner
914-762-1131

EH
EDWARD H.
Ossining, NY
Mazda MX-5 Miata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Exceptional service , outstanding interpersonal skills
As usual the team at FARB performed a timely and conscientious repair of my car. Always a pleasure doing business with Fred and his team
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

At always Ed thanks
love are chats and catch up time.

J. Fred Indorf
owner
914-762-1131

KC
Kenneth C.
New York
Mazda CX-5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Kenneth said the staff got everything that he needed done.
This review was collected via phone interview by Customer Research Inc.
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Thanks Ken for the 5 star review

J. Fred Indorf
owner
914-762-1131

KA
Kristin A.
New York
Nissan JUKE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Kristin said the service was great. The staff communicated with her. They sent pictures of the issue so she could see what was going on, herself. She had no issues. They did everything in a quick manner. Kristine was extremely helpful through the whole process, and knowledgeable.
This review was collected via phone interview by Customer Research Inc.
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Thank you Kristin for the wonderful review, means a lot to me and staff.

J. Fred Indorf
owner
914-762-1131

PD
Patrick D.
New York
INFINITI FX35
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Patrick said the service is good.
This review was collected via phone interview by Customer Research Inc.
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Thanks Patrick

J. Fred Indorf
owner
914-762-1131

TA
THOMAS A.
Peekskill, NY
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018
Highly Recommend
Fred's provides quick reliable service at a fair price. The office staff is pleasant and they take the time to explain everything clearly. I highly recommend this shop to anyone looking for a solid, trustworthy mechanic.
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Thank You Tom for your kind words and 5 star review we strive to be the best we can.

J. Fred Indorf
owner
914-762-1131

TM
TOM M.
Ossining, NY
Jeep Liberty
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Another job well done!!!
Needed a few safety issues taken care of and the gang at Fred’s got me right in and told me exactly what was going to be needed and took care of it for me. Thank you one and all!
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Thanks Tom, always great seeing you here or at Rockys.

J. Fred Indorf
owner
914-762-1131

AC
Andrea C.
New York
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Andrea said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 05/29/2018

Thank you Andrea for the great review, Bill and Kristina were very happy, me too

J. Fred Indorf
owner
914-762-1131

MM
Maria M.
Millwood, NY
Volvo S60
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Maria said, this business seems honest. They were quick and efficient.
This review was collected via phone interview by Customer Research Inc.
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 05/22/2018

Thank you Maria for the 5 stars and trusting us with your Volvo

J. Fred Indorf
owner
914-762-1131

ZP
Zack P.
Carmel, NY
Nissan Rogue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Zack said it was a good, quick service. The staff was professional and he appreciates that.
This review was collected via phone interview by Customer Research Inc.
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 05/16/2018

Thank you Zack for the five star review and trusting us with your vehicle.

J. Fred Indorf
owner
914-762-1131

BB
Brian B.
Mount Kisco, NY
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Brian said the staff did a nice job, and he is happy with everything that was done.
This review was collected via phone interview by Customer Research Inc.
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 05/16/2018

Thanks Brian for the five star review and trusting us with your car.

J. Fred Indorf
owner
914-762-1131

WF
William F.
Ossining, NY
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
William said the employees quickly diagnosed his vehicle. They did what he needed.
This review was collected via phone interview by Customer Research Inc.
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Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 05/16/2018

Thanks for trusting us with your car Bill and also for the five star review.
means a lot to me and my crew.

J. Fred Indorf
owner
914-762-1131

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