Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

226 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
95% Business Response
Latest Review 5 days ago

Reviews


NB
Neil B.
New York
BMW X3
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/14/2017 Category: Service
Neil said the business told him they would call him after they checked with the manufacturer to find out about the job, but they never called him back.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 11/27/2017

Hello Neil and thanks for being honest with your review, for whatever reason there is no excuse for it.

J. Fred Indorf
owner
914-762-1131

ML
MICHAEL L.
Briarcliff Manor, NY
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2017
Skilled diagnostics and mechanical work. Excellent customer service.
I had a bit of an emergency today and appreciate your finding the time to fit my car in. Please note that my name is Susan, not Michael.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/11/2017

thank you Susan and Michael we try to do the best we can
your review is very important to us even if we mix up your names.

J. Fred Indorf

owner
914-762-1131

DC
DAVID C.
Ossining, NY
Mercedes-Benz SL-Class
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/22/2017
not sure what this review means
I had a cabin air filter installed and I believe that the labor cost was too high. The technician began by opening the hood and removing all the air filter hoses and engine covers. He was then told that it was a cabin filter. I believe I was charged with labor including the work to remove the wrong parts.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 09/11/2017

thank you for your review David, wither good or bad we need to know how we are doing.
will follow up with you with a phone call

J. Fred Indorf
owner
914-762-1131

PF
Phil F.
New York
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Phil said they got the job done quickly and inexpensively.
This review was collected via phone interview by Customer Research Inc.

SL
SUSAN L.
Briarcliff Manor, NY
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018
Excellent service
Fred's provides not only reliable and expert car service but excellent customer service.

SM
Scott M.
New York
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Scott said they were very nice, as soon as he came through the door and made him feel comfortable. He was not made to feel stupid because he does not know much about vehicles.
This review was collected via phone interview by Customer Research Inc.

TA
THOMAS A.
Peekskill, NY
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
Very Good Service
I would highly recommend Fred’s Auto. They provide a lot of detailed information with video documenting the issue with your car. So you can see for yourself what is wrong. The office staff is very pleasant. So far each experience has been a good one.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 08/09/2018

Thank you Tom for the wonderful review, my crew works very hard to make auto repair as painless as possible.
Sincerely,
J. Fred Indorf
owner
914-762-1131


KY
Keith Y.
New York
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Keith said they are the best and nothing would keep him from going there.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 08/09/2018

Thanks Keith for the kind words, my crew works very hard to make your visit pleasant.
Sincerely,

J. Fred Indorf
owner
914-762-1131

HP
HILARY P.
Croton On Hudson, NY
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Professional
Fire time customer. Tire popped, so made appointment and asked for second opinion on my brakes after another local place told me they were fine even though the backup brakes were squeaking (and charged quite a for inspecting them). On the day before I was coming in, my car wouldn’t start nor would it keep the charge after being jumped so I had it towed there. Was bracing myself for a run-around that didn’t come. Explained what needed to get done, and what preventative measures are due, and which are most important and explained why. Turns out the backup brakes were in need of attention, and they fixed them. Was only out of a car for one day.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 07/27/2018

Thank you Hilary for the 5 star review and letting us know how we treated you, Im very proud of my staff and we all try to make auto repair and simple and painless as possible, look forward to seeing you again, but not too soon.
Sincerely,

J. Fred Indorf
owner
914-762-1131

TC
Tina C.
Millwood, NY
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Tina said the business is very good.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 07/27/2018

Thank you Tina for the 5 star review.
Sincerely,

J. Fred Indorf
owner
914-762-1131

DL
Danielle L.
Briarcliff Manor, NY
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Danielle said this business was great. They were quick and efficient. They were very professional and easy.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 07/27/2018

Thank you Danielle
Sincerely,

J. Fred Indorf
owner
914-762-1131

GB
Gilda B.
New York
Volvo XC70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Spoke with Gilda's husband. He said they are pleased with the facility's service, and had a positive experience. The customer service was accommodating and of good value.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 07/27/2018

Thank you  for the wonderful review, I love my job and even more when everything is positive, thanks again.
Sincerely,

J. Fred Indorf
owner
914-762-1131

NB
NICHI B.
Briarcliff Manor, NY
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018
Great Service
The staff, especially Christina, are very attentive and pleasant. They take the time to ask and offer solutions without draining your wallet. I recommend them to anyone looking for quality work at a good price, with excellent customer service.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 07/23/2018

Thank you Nichi, I am very proud of my crew and thanks for the 5 star review

J. Fred Indorf
owner
914-762-1131

RH
Rich H.
New York
Audi S4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Rich said that he received quality service at the facility, the staff is great and did a good job.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 07/27/2018

Thanks Rich for the five star review, me and my staff strive to be the best we can.

J. Fred Indorf
owner
914-762-1131

CZ
Chris Z.
Ossining, NY
Scion tC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Spoke with Chris. He had no issues with the business.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 07/23/2018

Thank you Chris for the 5 star review

J. Fred Indorf
owner
914-762-1131

DE
Dave E.
Ossining, NY
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Dave said the business is quick, prompt and had his vehicle back to him the next day.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 07/23/2018

Thank you Dave for trusting us with your car and giving us a 5 star review, means a very lot to me and my staff.

J. Fred Indorf
owner
914-762-1131

SM
Sean M.
Chappaqua, NY
Porsche Cayenne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Sean said the price was fair. The service was quick, and the communication was good.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 07/23/2018

Thank you Sean, always great seeing you.

J. Fred Indorf
owner
914-762-1131

RS
RICH S.
Ossining, NY
Ford Windstar Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Good job
Fred’s staff is thorough and does a good job. This time was complicated because it was a dashboard instrument panel, but after they fixed it, and I had some problems, I took it back and they debugged everything so the car works great.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 07/11/2018

Thanks Rich for the 5 star review, we try to resolve problems the first time but there is times that we need to try again and do appricate you letting us look at it again, always great seeing you.
Sincerely,

J. Fred Indorf
owner
914-762-1131

WL
Wade L.
Briarcliff Manor, NY
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Wade said the service went smoothly.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 07/11/2018

Thank you Wade for the 5 star review, im very proud of my staff, customer satisfaction is #1 priority with us.
Sincerely,

J. Fred Indorf
owner
914-762-1131

DP
Devon P.
New York
Audi A3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Devon said they were good. He received a good recommendation about them.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/23/2018

Thank you Devon for the 5 star review and trusting us with your Audi.
Sincerely,
J. Fred Indorf
owner

914-762-1131