Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

247 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
95% Business Response
Latest Review about 19 hours ago

Reviews


NB
Neil B.
New York
BMW X3
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/14/2017 Category: Service
Neil said the business told him they would call him after they checked with the manufacturer to find out about the job, but they never called him back.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 11/27/2017

Hello Neil and thanks for being honest with your review, for whatever reason there is no excuse for it.

J. Fred Indorf
owner
914-762-1131

ML
MICHAEL L.
Briarcliff Manor, NY
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2017
Skilled diagnostics and mechanical work. Excellent customer service.
I had a bit of an emergency today and appreciate your finding the time to fit my car in. Please note that my name is Susan, not Michael.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/11/2017

thank you Susan and Michael we try to do the best we can
your review is very important to us even if we mix up your names.

J. Fred Indorf

owner
914-762-1131

DC
DAVID C.
Ossining, NY
Mercedes-Benz SL-Class
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/22/2017
not sure what this review means
I had a cabin air filter installed and I believe that the labor cost was too high. The technician began by opening the hood and removing all the air filter hoses and engine covers. He was then told that it was a cabin filter. I believe I was charged with labor including the work to remove the wrong parts.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 09/11/2017

thank you for your review David, wither good or bad we need to know how we are doing.
will follow up with you with a phone call

J. Fred Indorf
owner
914-762-1131

GS
GRANT S.
Armonk, NY
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Friendly and dependable service.
Always dependable.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/15/2018

Thanks Grant for the five star review
see you soon.
Sincerely,

J. Fred Indorf
owner
914-762-1131

KC
KAREN C.
Yorktown Heights, NY
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
great service!
Fred's Auto Repair continually strives to do the best job they can. If an issue is not completely accomplished- they fix it.
They gave priority to the problems with my car and I were both courteous and timely. The lights have not come back on and all is good with my car. thank you! Karen

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/09/2018
Service was good but the problem with the lights on the car panel are still coming on. I will bring the car back in Wednesday. Karen cornetz.
Service was good. All helpful. Sadly the problem with my car still exists. The dashboard lights are still coming on. I will be bringing the car back in Wednesday morning.
Karen cornetz
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/14/2018

Hi Karen, hopefully on your last visit we got this fixed for you, will follow up with a call to you and thanks for your honest review.
Sincerely,

J. Fred Indorf
owner
914-762-1131

EH
EDWARD H.
Ossining, NY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Car repairs as therapy
When you get your transmission fluid and anti=freeze changed and you leave the shop feeling that you have been treated professionally, honestly and that the work was completed in a timely fashion your feel pretty good. Like you just left your therapists office. Thank you to the folks at Freds--again.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/14/2018

No Thank you my friend, great chatting with you the other night, see you soon.
Sincerely,

J. Fred Indorf
owner
914-762-1131

VN
VALERIE N.
Ossining, NY
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
always friendly and reliable
I've been taking my cars to Fred's for many years. I've never been dissatisfied!
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/14/2018

Thank you Valerie sorry I missed you.
Sincerely,

J. Fred Indorf
owner
914-762-1131

FE
FRED E.
Mount Kisco, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Competent, honest, they are friends
5 star
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/14/2018

Always great seeing you and your wife, and thanks for the 5 star review means a lot to all of us.
see you soon Fred.
Sincerely,

J. Fred Indorf
owner
914-762-1131

BR
BILL R.
Pleasantville, NY
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Courteous, Prompt, Accommodating Excellent Service
I needed to get two front tires replaced ASAP. Christine squeezed me in to get the job done. It was completed as scheduled for the price quoted.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/14/2018

Thanks Bill glad we were able to help you out and for the 5 star review.
Sincerely,

J. Fred Indorf
owner
914-762-1131

BJ
BILL J.
Briarcliff Manor, NY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Excellent customer service
Christina thoroughly goes over any issues prior to doing repairs. They're all very pleasant to deal with.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/14/2018

Thanks Bill always great to here positive reviews about us makes me very happy and also my wonderful team.
Sincerely,

J. Fred Indorf
owner
914-762-1131

KI
Kelly I.
Ossining, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Kelly said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/14/2018

Thank you Kelly for the 5 star review and trusting us with your car.
Sincerely,
J. Fred Indorf
owner
914-762-1131


TH
TOM H.
Briarcliff Manor, NY
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Work completed on time as expected
Mike was able to provide picture of the parts to be replaced which made it easy to understand the work required
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/14/2018

Thanks Tom and yes the pictures are great and are goal everyday is to make sure you understand the repair and pictures don't lie.
and thank you for the five star review.
Sincerely,

J. Fred Indorf
owner
914-762-1131

NW
NATHAN W.
Briarcliff Manor, NY
Subaru Forester (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Customer Service
Fred's goes the extra mile to ensure that your car is ready for the road.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/14/2018

Thanks Nathan we strive to be the best and people like you make us feel like we are the best.
Sincerely,

J. Fred Indorf
owner
914-762-1131

LB
Lisa B.
Mount Kisco, NY
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Lisa said they did everything she needed them to do. They were easy to work with and very clear explaining everything.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/14/2018

Thank you Lisa for the 5 star review and it helps us to make sure we are doing everything we can to make auto repair as painless as possible.
Sincerely,
J. Fred Indorf
owner
914-762-1131


TM
TOM M.
Ossining, NY
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
They did it again!
Once again the gang at Fred’s Auto Repair took care of my routine maintenance and a major repair that needed to be done, and at the cost they quoted ( a little less than😁). And they went out of their way to drop me off and pick me up when I had no transportation to and from. They are the best!

IH
IRA H.
Pleasantville, NY
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Great discovery
I feel that I was very fortunate to find this auto repair business. It is convenient as it is across from Club Fit in Briarcliff. The people are professional,friendly, honest, and extremely competent. I will continue to trust and use Fred’s auto repair for my car needs in the future.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/14/2018

Thank you IRA for the great review it makes me very happy and more so my team, we strive to be the best.
Sincerely,

J. Fred Indorf
owner
914-762-1131

HR
Hans R.
Ossining, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Hans said he likes the facility and they have a very long relationship and he is hoping to keep it up.
This review was collected via phone interview by Customer Research Inc.

TG
TYLER G.
Briarcliff Manor, NY
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Great Experience
Fred is a legend mechanic in Briarcliff who my family has used for ~30 years. Mike, Ken and the rest of his crew carry a great reputation into a new era of automobile service excellence.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/14/2018

Tyler sorry for the late response to you but thanks for the wonderful review and yes we all go was back, good seeing you.
Sincerely,

J. Fred Indorf
owner
914-762-1131

EB
ED B.
Croton Hdsn, NY
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Corvette charging issue
Fred took care of a on going charging problem with my 64 Corvette
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/14/2018

Thanks Ed love working on your Baby.
Sincerely,

J. Fred Indorf
owner
914-762-1131

TH
TOM H.
Briarcliff Manor, NY
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Great communication
Starter failed so I had to have the car repaired unexpectedly. Christine provided timely updates on progress. Work completed exactly as expected.

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