Reviews
NB
Neil B.
New York
BMW X3
Verified
Neil said the business told him they would call him after they checked with the manufacturer to find out about the job, but they never called him back.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 11/27/2017
Hello Neil and thanks for being honest with your review, for whatever reason there is no excuse for it.
J. Fred Indorfowner
914-762-1131
ML
MICHAEL L.
Briarcliff Manor, NY
Subaru Outback
Verified
Skilled diagnostics and mechanical work. Excellent customer service.
I had a bit of an emergency today and appreciate your finding the time to fit my car in. Please note that my name is Susan, not Michael.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 10/11/2017
thank you Susan and Michael we try to do the best we can
your review is very important to us even if we mix up your names.
J. Fred Indorf
owner914-762-1131
DC
DAVID C.
Ossining, NY
Mercedes-Benz SL-Class
Verified
not sure what this review means
I had a cabin air filter installed and I believe that the labor cost was too high. The technician began by opening the hood and removing all the air filter hoses and engine covers. He was then told that it was a cabin filter. I believe I was charged with labor including the work to remove the wrong parts.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 09/11/2017
thank you for your review David, wither good or bad we need to know how we are doing.
will follow up with you with a phone call
owner
914-762-1131
DP
Devon P.
New York
Audi A3
Verified
Devon said they were good. He received a good recommendation about them.
Recommended
This review was collected via phone interview by Customer Research Inc.
JG
JOHN G.
Carmel, NY
Toyota Highlander
Verified
Very innovative
Very professional, innovative, and informative. A pleasure to deal with.
Thanks
Fred
Thanks
Fred
Recommended
Verified Customer
Briarcliff Manor, NY
Honda Accord Cpe
Verified
Always good service & friendly employees.
Always happy with the wonderful service & people working at Fred's. Not happy with the new credit card service fee.
Recommended
MM
Mary M.
Briarcliff Manor, NY
Ford Explorer
Verified
Mary said she was very happy with the service. They did a good job and they did what they were supposed to do.
Recommended
This review was collected via phone interview by Customer Research Inc.
EB
ED B.
Croton On Hudson, NY
Chevrolet Corvette
Verified
Service review
Service was fine. Did not like the "new " credit card 4% surcharge.
Recommended
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018
Our goal at Fred's is to do what we can to keep overall cost to our customers down, and electronic credit card payment surcharges keep our labor rate from rising.
As always personel checks and cash will be accepted at the same low cost. as usual always fun working on your car.
owner
914-762-1131
JH
Jordan H.
Briarcliff Manor, NY
Verified
Jordon said the staff was very accommodating, very prompt and personable. It was super easy and there was no stress.
Recommended
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018
Thank you Jordan for the 5 stars, was a pleasure working on your car, look forward to your next visit.
J. Fred Indorfowner
914-762-1131
EH
EDWARD H.
Ossining, NY
Mazda MX-5 Miata
Verified
Exceptional service , outstanding interpersonal skills
As usual the team at FARB performed a timely and conscientious repair of my car. Always a pleasure doing business with Fred and his team
Recommended
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018
At always Ed thanks
love are chats and catch up time.
owner
914-762-1131
KC
Kenneth C.
New York
Mazda CX-5
Verified
Kenneth said the staff got everything that he needed done.
Recommended
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018
Thanks Ken for the 5 star review
J. Fred Indorfowner
914-762-1131
KA
Kristin A.
New York
Nissan JUKE
Verified
Kristin said the service was great. The staff communicated with her. They sent pictures of the issue so she could see what was going on, herself. She had no issues. They did everything in a quick manner. Kristine was extremely helpful through the whole process, and knowledgeable.
Recommended
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018
Thank you Kristin for the wonderful review, means a lot to me and staff.
J. Fred Indorfowner
914-762-1131
PD
Patrick D.
New York
INFINITI FX35
Verified
Patrick said the service is good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018
Thanks Patrick
J. Fred Indorfowner
914-762-1131
TA
THOMAS A.
Peekskill, NY
Acura TL
Verified
Highly Recommend
Fred's provides quick reliable service at a fair price. The office staff is pleasant and they take the time to explain everything clearly. I highly recommend this shop to anyone looking for a solid, trustworthy mechanic.
Recommended
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018
Thank You Tom for your kind words and 5 star review we strive to be the best we can.
J. Fred Indorfowner
914-762-1131
TM
TOM M.
Ossining, NY
Jeep Liberty
Verified
Another job well done!!!
Needed a few safety issues taken care of and the gang at Fred’s got me right in and told me exactly what was going to be needed and took care of it for me. Thank you one and all!
Recommended
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018
Thanks Tom, always great seeing you here or at Rockys.
J. Fred Indorfowner
914-762-1131
AC
Andrea C.
New York
Honda CR-V
Verified
Andrea said she would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 05/29/2018
Thank you Andrea for the great review, Bill and Kristina were very happy, me too
J. Fred Indorfowner
914-762-1131
MM
Maria M.
Millwood, NY
Volvo S60
Verified
Maria said, this business seems honest. They were quick and efficient.
Recommended
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 05/22/2018
Thank you Maria for the 5 stars and trusting us with your Volvo
J. Fred Indorfowner
914-762-1131
ZP
Zack P.
Carmel, NY
Nissan Rogue
Verified
Zack said it was a good, quick service. The staff was professional and he appreciates that.
Recommended
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 05/16/2018
Thank you Zack for the five star review and trusting us with your vehicle.
J. Fred Indorfowner
914-762-1131
BB
Brian B.
Mount Kisco, NY
Jeep Wrangler
Verified
Brian said the staff did a nice job, and he is happy with everything that was done.
Recommended
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 05/16/2018
Thanks Brian for the five star review and trusting us with your car.
J. Fred Indorfowner
914-762-1131
WF
William F.
Ossining, NY
Subaru Forester
Verified
William said the employees quickly diagnosed his vehicle. They did what he needed.
Recommended
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 05/16/2018
Thanks for trusting us with your car Bill and also for the five star review.
means a lot to me and my crew.
owner
914-762-1131