Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

224 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


SH
Samantha H.
Cottage Grove, OR
Honda CR-V
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2017 Category: Service
Samantha said she went to get wheel bearings. She took her vehicle in on a Monday morning and she did not hear back from the staff all day. She called them at 4:30 p.m. and they told her they got the wrong part. They were supposed to have her vehicle fixed by Tuesday. It was still not repaired. On Wednesday, she decided to go pick her vehicle up. She noticed that her vehicle started to drive funny. Once she got home she realized the lug nuts on her back tires were very loosely screwed in. She took her vehicle to another business to get the alignment that this facility was supposed to do. She will not go back to this business for service.
This review was collected via phone interview by Customer Research Inc.

DW
DON PATRICIA W.
Cottage Grove, OR
Ford F-150
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/12/2018
Repair
Since u asked I took my truck in to have certain repairs was Kate getting it back and was told problem was fixed paid my bill got my truck back and the problems still there , very shocked cause every other time have gotten great service !!

HV
Hannah V.
Oregon
Ford Explorer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2017 Category: Service
Hannah said the business did not do much for her yet but she would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

HA
Hope A.
Drain, OR
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2017 Category: Service
Hope said the business let her drive her vehicle away with a fuel line leak, and she will not be going back again.
This review was collected via phone interview by Customer Research Inc.
Jeff C. from D & D Automotive responded on 05/24/2017

I am very sorry you had a bad experiance.  Our team tries to do our best with what we have.  When your vehicle was brought in someone else had pulled the cylinder head and could not make it run after putting it back on.  All you had us do is make it run which we did by adjusting the cam timing that was off.  When we were done with the vehicle it had no radiator or battery in it so we could not run or test drive it.  We did not touch the fuel lines and had no idea that they were left loose?  Again I am very sorry you were not happy with our services.


RB
Rex B.
Creswell, OR
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2018 Category: Service
Rex said that he will definitely be back for service but feels his vehicle may not have needed all the work that was recently done.
This review was collected via phone interview by Customer Research Inc.

JG
Jim G.
Cottage Grove, OR
Ram 2500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2018 Category: Service
Jim said the service was good. He enjoyed the staff members and the work they did.
This review was collected via phone interview by Customer Research Inc.

AF
Alex F.
Cottage Grove, OR
Toyota Avalon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2018
Customer service was very good.
I was happy with the service given to me, however D&D could not find the issue in which I brought the car in for.. D&D did find other repairs that needed to be done. It has been a while since I have had the car serviced so I went ahead and had those issues addressed. I am still having the problem with the car and the check engine light comes and goes. So I will bring it to another shop to see if they can find the problem.

MM
Mark M.
Cottage Grove, OR
Subaru Forester
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2018 Category: Service
Mark said the service was good.
This review was collected via phone interview by Customer Research Inc.

DD
Deana D.
Cottage Grove, OR
Chrysler PT Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017 Category: Service
Deana said the customer service was good, but she's still having issues with her vehicle.
This review was collected via phone interview by Customer Research Inc.

LC
Lucas C.
Cottage Grove, OR
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2017 Category: Service
Lucas said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

GH
Gifford H.
Cottage Grove, OR
Geo Metro
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2017 Category: Service
Gifford said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BG
Barry G.
Cottage Grove, OR
Nissan Frontier 2WD
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2017 Category: Service
Barry said everything worked out like he expected and if he ever needs more repairs, he will be back.
This review was collected via phone interview by Customer Research Inc.

JH
Jason H.
Cottage Grove, OR
Ford Windstar Wagon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2017 Category: Service
Jason said they did really well but it was nothing exceptional.
This review was collected via phone interview by Customer Research Inc.

TP
Tabatha P.
Cottage Grove, OR
Chevrolet Cobalt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2017 Category: Service
Tabatha said she had an issue with them the other day. They told her the vehicle was ready when it wasn't and they took 3 weeks to get back to her about a blinker. However, they provided good customer service and they did good work for a good price.
This review was collected via phone interview by Customer Research Inc.

CO
Claudia O.
Cottage Grove, OR
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2017 Category: Service
Claudia said her experience with this business was fine. She mentioned she has been using them for many years, they are honest and do not overcharge people.
This review was collected via phone interview by Customer Research Inc.
Jeff C. from D & D Automotive responded on 05/09/2017

Claudia,

I appreciate you taking the time to offer how your experience was. We value your business and look forward to continuing to take care of your automotive needs.

Sincerely,
Jeff


BG
Brent G.
Cottage Grove, OR
Chevrolet Aveo
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2017
Friendly, fast service
Guys we're very friendly. Had the problem figured out and fixed same day at a reasonable price.
Jeff C. from D & D Automotive responded on 04/08/2017

Brent,

We appreciate you taking the time to give us a review. We look forward to seeing you on your next visit.


TF
Tess F.
Oregon
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Tess said the staff got her in super quickly and were super helpful.
This review was collected via phone interview by Customer Research Inc.

BT
Beckie T.
Cottage Grove, OR
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Beckie said the business has good service.
This review was collected via phone interview by Customer Research Inc.

SW
Shannon W.
Cottage Grove, OR
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Shannon said the employees were nice. They were punctual. They provided good service.
This review was collected via phone interview by Customer Research Inc.

SM
Scott M.
Oregon
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Scott said the staff was efficient and provided service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 224 in total