Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

207 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


SH
Samantha H.
Cottage Grove, OR
Honda CR-V
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2017 Category: Service
Samantha said she went to get wheel bearings. She took her vehicle in on a Monday morning and she did not hear back from the staff all day. She called them at 4:30 p.m. and they told her they got the wrong part. They were supposed to have her vehicle fixed by Tuesday. It was still not repaired. On Wednesday, she decided to go pick her vehicle up. She noticed that her vehicle started to drive funny. Once she got home she realized the lug nuts on her back tires were very loosely screwed in. She took her vehicle to another business to get the alignment that this facility was supposed to do. She will not go back to this business for service.
This review was collected via phone interview by Customer Research Inc.

DS
Donna S.
Cottage Grove, OR
Jeep Compass
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2017
100% good service
Your service is fast efficient people are curious and I feel you value and appreciate your customers, I came in for an oil change and you also washed my car, now that outstanding, thank you!

HA
Hope A.
Drain, OR
Toyota Camry
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2017 Category: Service
Hope said the business let her drive her vehicle away with a fuel line leak, and she will not be going back again.
This review was collected via phone interview by Customer Research Inc.
Jeff C. from D & D Automotive responded on 05/24/2017

I am very sorry you had a bad experiance.  Our team tries to do our best with what we have.  When your vehicle was brought in someone else had pulled the cylinder head and could not make it run after putting it back on.  All you had us do is make it run which we did by adjusting the cam timing that was off.  When we were done with the vehicle it had no radiator or battery in it so we could not run or test drive it.  We did not touch the fuel lines and had no idea that they were left loose?  Again I am very sorry you were not happy with our services.


LP
Lynn P.
Cottage Grove, OR
Pontiac Vibe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Spoke with Lynn. She said the business fixed her vehicle without any issues and they informed her about the service. They also offered her a chauffer service and they were all very polite.
This review was collected via phone interview by Customer Research Inc.

MT
Mark T.
Cottage Grove, OR
Ford Freestyle
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Mark said the staff was courteous and they got the job done.
This review was collected via phone interview by Customer Research Inc.

LC
Leslie C.
Cottage Grove, OR
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018
Great service
As always my car had a thorough and successful check up and oil change and came back to me sparkling clean. Thanks, Jeff and crew!

IM
Isaac M.
Cottage Grove, OR
Buick Century
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Isaac said he's been going to this business for service for a long time now.
This review was collected via phone interview by Customer Research Inc.

CG
Caleb G.
COTTAGE GROVE, OR
Ford Expedition
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Caleb said the staff at this business are very trustworthy and the service was great.
This review was collected via phone interview by Customer Research Inc.

BK
Brian K.
Oregon
Chevrolet Avalanche
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Brian said they showed up and fixed his vehicle in record time.
This review was collected via phone interview by Customer Research Inc.

JW
Justin W.
Cottage Grove, OR
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Justin said this business was very efficient. They were great. They figured out his problem in a day and got him back on the road. He is grateful to them for getting him out of a tight spot.
This review was collected via phone interview by Customer Research Inc.

DH
Doyle H.
Creswell, OR
Chevrolet TrailBlazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Doyle said with any vehicle he's ever taken in for service to this business, the staff always goes above and beyond expectations.
This review was collected via phone interview by Customer Research Inc.

JV
John V.
Cottage Grove, OR
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
John said the business provides good work.
This review was collected via phone interview by Customer Research Inc.

KC
Kinser C.
COTTAGE GROVE, OR
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Kinser said the staff did a good job on everything. The price was right. They didn't try to sell him anything he didn't need.
This review was collected via phone interview by Customer Research Inc.

CM
Corey M.
Eugene, OR
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Corey said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LB
Les B.
Cottage Grove, OR
GMC Sonoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Les said the business is awesome.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Cottage Grove, OR
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018
Ford F-250 very good service.
Very good service

EF
Erin F.
Oregon
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Erin said this business provided very friendly service. She didn't have to wait long for her vehicle to get fixed. It was done quickly.
This review was collected via phone interview by Customer Research Inc.

JC
Jordan C.
COTTAGE GROVE, OR
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Jordan said the front desk staff was very kind. They provided service in an efficient and energetic manner.
This review was collected via phone interview by Customer Research Inc.

SS
Sahdira S.
Oregon
Lexus RX 300 Luxury SUV
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Sahdira said the business came highly recommenced to her for vehicle services.
This review was collected via phone interview by Customer Research Inc.

IB
Ivan B.
Yoncalla, OR
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Spoke with Pat. She said the service was fine.
This review was collected via phone interview by Customer Research Inc.

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