Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

224 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


SH
Samantha H.
Cottage Grove, OR
Honda CR-V
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2017 Category: Service
Samantha said she went to get wheel bearings. She took her vehicle in on a Monday morning and she did not hear back from the staff all day. She called them at 4:30 p.m. and they told her they got the wrong part. They were supposed to have her vehicle fixed by Tuesday. It was still not repaired. On Wednesday, she decided to go pick her vehicle up. She noticed that her vehicle started to drive funny. Once she got home she realized the lug nuts on her back tires were very loosely screwed in. She took her vehicle to another business to get the alignment that this facility was supposed to do. She will not go back to this business for service.
This review was collected via phone interview by Customer Research Inc.

DS
Donna S.
Cottage Grove, OR
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2017
100% good service
Your service is fast efficient people are curious and I feel you value and appreciate your customers, I came in for an oil change and you also washed my car, now that outstanding, thank you!

HA
Hope A.
Drain, OR
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2017 Category: Service
Hope said the business let her drive her vehicle away with a fuel line leak, and she will not be going back again.
This review was collected via phone interview by Customer Research Inc.
Jeff C. from D & D Automotive responded on 05/24/2017

I am very sorry you had a bad experiance.  Our team tries to do our best with what we have.  When your vehicle was brought in someone else had pulled the cylinder head and could not make it run after putting it back on.  All you had us do is make it run which we did by adjusting the cam timing that was off.  When we were done with the vehicle it had no radiator or battery in it so we could not run or test drive it.  We did not touch the fuel lines and had no idea that they were left loose?  Again I am very sorry you were not happy with our services.


TF
Tess F.
Oregon
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Tess said the staff got her in super quickly and were super helpful.
This review was collected via phone interview by Customer Research Inc.

BT
Beckie T.
Cottage Grove, OR
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Beckie said the business has good service.
This review was collected via phone interview by Customer Research Inc.

SW
Shannon W.
Cottage Grove, OR
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Shannon said the employees were nice. They were punctual. They provided good service.
This review was collected via phone interview by Customer Research Inc.

SM
Scott M.
Oregon
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Scott said the staff was efficient and provided service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JW
Joel W.
Cottage Grove, OR
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Joel said the people at this business were very up front, honest, and seemed to care. Over all, it was a good experience working with them.
This review was collected via phone interview by Customer Research Inc.

DA
Daniel A.
Oregon
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Daniel said this business served him very well. He added that it gets pretty hot inside the facility while waiting. It would be nice if they had water available,
This review was collected via phone interview by Customer Research Inc.
Jeff C. from D & D Automotive responded on 08/01/2018

I am glad to hear you were happy with the service.  And just so you know for all your future visits we do have a water machine in the corner of the office and have had for many years.


DL
David L.
Yoncalla, OR
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
David said he has used this business for a lot of years and has been happy with their service.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Tacoma, WA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Paul said the business was very prompt, convenient, helpful. Everything went well and he had no problems.
This review was collected via phone interview by Customer Research Inc.

BH
Braedon H.
COTTAGE GROVE, OR
Lexus IS 250
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Braedon said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JR
Joe R.
Cottage Grove, OR
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Joe said the staff was very informative, easy to communicate with and they listen to the customer's needs. He stated that the facility does great work and is very satisfied with their service.
This review was collected via phone interview by Customer Research Inc.

RB
ROD B.
Creswell, OR
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
Thank you
Jeff is relentless when it comes to resolving any mechanical issues. He is not satisfied until he diagnoses the problem and then is very prompt in fixing it!

Great service.

BB
Boyd B.
Cottage Grove, OR
Dodge Dart
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018
Transmission service
you guys did a great job as usual

CB
Carrie B.
Cottage Grove, OR
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Carrie said the staff communicated well, and explained all the details of the service.
This review was collected via phone interview by Customer Research Inc.

AB
Alan B.
Cottage Grove, OR
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Alan said the business provided good customer service and Rodney was awesome.
This review was collected via phone interview by Customer Research Inc.

PP
pauli P.
Cottage Grove, OR
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Pauli said the staff took good care of her vehicle. They were very courteous. Jeff was wonderful and so was the staff member in the office. They provided good service. She was very well satisfied with the work done. She appreciated it.
This review was collected via phone interview by Customer Research Inc.

BL
Brian L.
Cottage Grove, OR
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Brian said he's been to the business with quite a few vehicles.
This review was collected via phone interview by Customer Research Inc.

SC
Saul C.
Cottage Grove, OR
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Spoke with Saul. He said this is the third time going to this business. The staff always provide good service and get it done. He likes to go there and the price is affordable.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 224 in total