Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

244 Reviews

99% Would Recommend
Latest Review about 5 hours ago

Reviews


SH
Samantha H.
Cottage Grove, OR
Honda CR-V
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2017 Category: Service
Samantha said she went to get wheel bearings. She took her vehicle in on a Monday morning and she did not hear back from the staff all day. She called them at 4:30 p.m. and they told her they got the wrong part. They were supposed to have her vehicle fixed by Tuesday. It was still not repaired. On Wednesday, she decided to go pick her vehicle up. She noticed that her vehicle started to drive funny. Once she got home she realized the lug nuts on her back tires were very loosely screwed in. She took her vehicle to another business to get the alignment that this facility was supposed to do. She will not go back to this business for service.
This review was collected via phone interview by Customer Research Inc.

DS
Donna S.
Cottage Grove, OR
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2017
100% good service
Your service is fast efficient people are curious and I feel you value and appreciate your customers, I came in for an oil change and you also washed my car, now that outstanding, thank you!

HA
Hope A.
Drain, OR
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2017 Category: Service
Hope said the business let her drive her vehicle away with a fuel line leak, and she will not be going back again.
This review was collected via phone interview by Customer Research Inc.
Jeff C. from D & D Automotive responded on 05/24/2017

I am very sorry you had a bad experiance.  Our team tries to do our best with what we have.  When your vehicle was brought in someone else had pulled the cylinder head and could not make it run after putting it back on.  All you had us do is make it run which we did by adjusting the cam timing that was off.  When we were done with the vehicle it had no radiator or battery in it so we could not run or test drive it.  We did not touch the fuel lines and had no idea that they were left loose?  Again I am very sorry you were not happy with our services.


JT
JOE BRANDY T.
Cottage Grove, OR
Mazda Mazda6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Honesty, friendly, fair pricing
Fantastic service

MC
MARTY C.
Cottage Grove, OR
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
On time and cost are as quoted.
D&D is a reliable and trusted place to have your vehicle service done.

JB
Jerry B.
Cottage Grove, OR
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Attention to customer service.
Friendly, professional staff. Details all work done and recommended.

DC
David C.
Cottage Grove, OR
smart fortwo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Your the best!
You guys are awesome!!

MG
Mike G.
Cottage Grove, OR
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
D+D auto was Great!
Very good service. Quick + efficient with their work and I was grateful to have my car back that same day. Also, good customer service for a car dummy life myself!

JW
JAN FAITH W.
Cottage Grove, OR
Mitsubishi Outlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Great local auto shop
This is an excellent auto repair shop. Staff is very friendly and helpful. Repairs are usually completed for the estimated price. Repairs are completed in a timely manner.

KA
Kevin A.
Cottage Grove, OR
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2018 Category: Service
Kevin said the staff did a really good job.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Oregon
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Bill said Jeff does good work.
This review was collected via phone interview by Customer Research Inc.

KP
Kitt P.
Cottage Grove, OR
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Kitt said the service was done good and quick and they were very efficient. All of them are great people.
This review was collected via phone interview by Customer Research Inc.

JK
Jennifer K.
Cottage Grove, OR
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Jennifer said everything went very well, and smoothly. The staff was very helpful.
This review was collected via phone interview by Customer Research Inc.

BD
Bill D.
Oregon
Dodge Nitro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Bill said the business took care of them in every single way.
This review was collected via phone interview by Customer Research Inc.

LM
Linda M.
Creswell, OR
Chevrolet Lumina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018
Honesty
I am truly blessed to have found a service like D&D.

LB
Les B.
Cottage Grove, OR
Cadillac Eldorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Spoke with Les' wife. She said the employees were awesome and everything was excellent.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Oregon
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Bill said he couldn't be more pleased with the business' work.
This review was collected via phone interview by Customer Research Inc.

LC
Leslie C.
Cottage Grove, OR
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Always the best
The crew at D and D are unfailingly professional and courteous.

Verified Customer
Cottage Grove, OR
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2018
professional and complete service
James was the mechanic working on my Subaru Outback's engine. The service provided was very carefully and completely done. They changed the head gaskets, had the heads machined, replaced the timing belt and water pump, and bled the power steering system. I drove the car hundreds of miles the next day and it ran better than ever. Would highly recommend!

JW
JAN FAITH W.
Cottage Grove, OR
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
Great local auto shop
This is an excellent local auto shop. Very straight-forward and honest. Work is completed in a professional manner, on-time, and at the quoted price.

Displaying Review 1 - 20 of 244 in total