Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

201 Reviews

99% Would Recommend
Latest Review about 18 hours ago

Reviews


JD
JOHN D.
Oakton, VA
BMW 750iL
Verified Customer
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12/09/2018
Service review
good communication - lots of knowledgeable people, especially relating to an E-38. With my car, so many options as to why things are not running correctly. It still is a "trial & error " type of
business but what I like is Reese and his team can "immediately" go pass the "fault codes" and find the "root" of the problem which keeps costs down into a "win - win." situation because you also get the car back quicker. And yes, the loaner saves time for me as well. Wish i could get this kind of service from the Cardiologist! Thank you Reese, (JD).

TR
TERRY R.
Arlington, VA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Honest valuation, licensed professionals, friendly service,
Honest assessment of repair valuation, licensed professionals, friendly service. No upsell pressure.

Verified Customer
Washington, DC
BMW 745Li
Verified Customer
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12/07/2018
Great service
Always professional and informative about service required and completed within estimated time. Very pleased.

JZ
JERRY Z.
Falls Church, VA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Easy to get an appointment
Prompt service and they worked well with my warranty.

RS
RICHARD S.
Annandale, VA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Excellent BMW service
Excellent BMW service by mechanics you can talk to! Easy to get an appointment
Reasonable price

MI
Madgi I.
Virginia
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Madgi said everyone is professional and courteous.
This review was collected via phone interview by Customer Research Inc.

JS
Jennifer S.
Fairfax, VA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Jennifer said that she was happy with the work the business provided.
This review was collected via phone interview by Customer Research Inc.

TC
Timothy C.
Burke, VA
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Timothy said when he turned his vehicle in for service they were done 20 minutes later.
This review was collected via phone interview by Customer Research Inc.

MS
Mikhail S.
Falls Church, VA
BMW X6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Mikhail said the service was good.
This review was collected via phone interview by Customer Research Inc.

AG
Albert G.
Rockville, MD
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Albert said the mechanic fixed the issues he had brought it in for and there was another issue that he had also looked in to and fixed it as well.
This review was collected via phone interview by Customer Research Inc.

HO
Hossein O.
Fairfax Station, VA
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Hossein said the business offers good service at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

CA
Colleen A.
Arlington, VA
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Colleen said everyone one is very friendly, professional and the work always turns out good. The mechanic appears to be very honest as well
This review was collected via phone interview by Customer Research Inc.

RL
Rachel L.
ANNANDALE, VA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Rachel said the business is quick and he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

FR
Farouq R.
Ashburn, VA
BMW 740Lxi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Farouq said they did what he wanted them to do. They were quick and the service was excellent.
This review was collected via phone interview by Customer Research Inc.

NM
Nadeem M.
Vienna, VA
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Nadeem said overall things were good. The prices were high, but otherwise good.
This review was collected via phone interview by Customer Research Inc.

MN
Mark N.
Arlington, VA
BMW X6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Mark said the business did everything they could to meet and exceed his expectations.
This review was collected via phone interview by Customer Research Inc.

DS
Debbie S.
Vienna, VA
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Debbie said the service at this business was very good and the staff explained everything.
This review was collected via phone interview by Customer Research Inc.

NW
Nicholas W.
Fairfax, VA
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Nicholas said the owner shuttled him, the service was honest, and everything was done as asked.
This review was collected via phone interview by Customer Research Inc.

FC
Flint C.
Annandale, VA
BMW M3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Flint said this is a good business and he uses them all the time.
This review was collected via phone interview by Customer Research Inc.

AJ
ALVIN J.
Montgomery, AL
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Great service
I've used this shop several times with different vehicles in my short time in the DMV. Each experience has been great. They are very fast, efficient, cost competitive and very customer service oriented. The shop and waiting area are always clean.