Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

152 Reviews

99% Would Recommend
Latest Review about 6 hours ago

Reviews


AJ
ALVIN J.
Montgomery, AL
Mercedes-Benz E350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Great service
I've used this shop several times with different vehicles in my short time in the DMV. Each experience has been great. They are very fast, efficient, cost competitive and very customer service oriented. The shop and waiting area are always clean.

JR
Juan R.
Centreville, VA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Juan said they got him in and out quickly. The guy who helped him was really friendly. It was good customer service in general.
This review was collected via phone interview by Customer Research Inc.

FC
Fahd C.
Falls Church, VA
BMW M5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Fahd said that the facility did an outstanding job, and he liked that they did not try to up sell him on anything.
This review was collected via phone interview by Customer Research Inc.

KG
KIDXWE G.
Herndon, VA
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
My BMW 528IX
I was told at Fairfax BMW service center that the whole trunk cable to change so that issue of my trunk could be resolved was told to pay $1247. I declined. I went to FFSC for the 2nd opinion. Recee I believe the manager he is, he greeted me and listened to my explanation asked mr to give him an hour. Then he told me his team found out there was a short in part of the cable system and repplaced portion of the cable and charged me $314 ONLY o was good to go and VERY HAPPY. THX U FFSC!

SB
Steve B.
Burke, VA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Steve said the staff members were friendly, courteous, and the service was quick. Also, they provided the best experience.
This review was collected via phone interview by Customer Research Inc.

SH
Sharita H.
VIENNA, VA
BMW X3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Sharita said the staff members are friendly and knowledgeable. Her service was completed quickly.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Mc Lean, VA
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Bill said, this business does good work for a fair price.
This review was collected via phone interview by Customer Research Inc.

JM
JOHN M.
Fairfax, VA
Mercedes-Benz 300E
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Diagnosis was accurate; repairs were super fast; and the FSC team was superb!
I also appreciated the clean condition of the car, when it was returned. The vehicle and air conditioning were both in excellent running condition.

RG
Richard G.
Reston, VA
BMW Z3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2018 Category: Service
Richard said he was happy with the service, the staff did a super job.
This review was collected via phone interview by Customer Research Inc.

KL
Karan L.
Reston, VA
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Karan said the service was good, the interactions were polite and the prices were reasonable.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Alexandria, VA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Excellent professional service
Reliable and professional service

DM
David M.
Fairfax, VA
BMW 745Li
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
David said he got great service, it was outstanding and he uses this facility all the time. He appreciates their work.
This review was collected via phone interview by Customer Research Inc.

MC
MURRAY C.
Gainesville, VA
BMW M5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
They've done it again!!
Reese and his staff are amazing. They are knowledgeable, curtious and focused on delivering the best service experience possible. I highly recommend them.

JS
Jennifer S.
Fairfax, VA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Jennifer said the service was quick and the work was efficient.
This review was collected via phone interview by Customer Research Inc.

CC
Carlos C.
Springfield, VA
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Carlos said the staff member who helped him was knowledgeable and they have good service.
This review was collected via phone interview by Customer Research Inc.

MI
Madgi I.
Virginia
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Madgi said the employees were prompt, courteous, and professional. He appreciates them.
This review was collected via phone interview by Customer Research Inc.

FI
Faisal I.
Arlington, VA
BMW 3 Series
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2018 Category: Service
Faisal said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
James M.
Sterling, VA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018 Category: Service
James said he has worked with the business in the past, and that they always do good work.
This review was collected via phone interview by Customer Research Inc.

CL
Cathy L.
Fairfax Station, VA
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Cathy said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

JD
JOHN D.
Oakton, VA
BMW 750iL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018
Service review
all around - great service!

jd