Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

151 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


BJ
Brian J.
Dunn Loring, VA
MINI Cooper Hardtop
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2017 Category: Service
Brian said this business did a decent job.
This review was collected via phone interview by Customer Research Inc.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 11/09/2017

WE contacted Mr. Jacknow and left a message for him . We like to find out what was the specific issue and will try to resolve it.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

BT
BRYCE T.
Mc Lean, VA
BMW X5
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/28/2017
convenience and efficiency
We got three emails from you in two minutes. That's excessive.
Our car smelled of cigarette smoke when we picked it up. PLEASE do not allow technicians to smoke in our car !!!
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 11/09/2017

Mr. Thompson, after reading your review I did call you and talk to you on teh phone. I just like to reply via email also by stating that we thank you for trusting our shop and giving us the pleasure of working on your vehicle.
WE appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

RG
Richard G.
Reston, VA
BMW Z3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2018 Category: Service
Richard said he was happy with the service, the staff did a super job.
This review was collected via phone interview by Customer Research Inc.

JM
JOHN M.
Fairfax, VA
Mercedes-Benz 300E
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018
See below-diagnosis, repairs, performance - all good:)
Thank you!
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 05/14/2018

Thank you for taking the time to leave a review. We appreciate your business .

Best regards

Maryam Sherbaf
Senior Service Advisor
703-560-1700

TW
Tiffany W.
Lorton, VA
Mercedes-Benz CLS-Class
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2018 Category: Service
Tiffany said she had some questions, but the staff member fixing her vehicle was in a rush to get back to some other vehicles, so he was too busy to help her with her questions. She said he quoted her some prices on some tires, and that she found some better tires elsewhere, that were less expensive than the ones he recommended.
This review was collected via phone interview by Customer Research Inc.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 03/30/2018

we gave Ms. Wilson prices on a Tire she requested & she asked for us to order them. I just called her for a follow up and to get some clarification.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

FI
Faisal I.
Arlington, VA
BMW 3 Series
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2018 Category: Service
Faisal said they did a good job.
This review was collected via phone interview by Customer Research Inc.

MW
Mario W.
Woodbridge, VA
BMW 5 Series
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2018 Category: Service
Mario said the business is honest and they took care of him. He really appreciates their honesty and integrity.
This review was collected via phone interview by Customer Research Inc.

ZM
Zyad M.
Gaithersburg, MD
BMW 760Li
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Zyad said the service was good and complete.
This review was collected via phone interview by Customer Research Inc.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 11/09/2017

We called the customer and thanked him for participating in teh review and giving Fairfax Service Center a 4 star.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

MM
MICHAEL M.
Fairfax, VA
BMW 3 Series
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2017
BMW Convertible Top Repair
Had a very satisfactory experience at the Fairfax Service Center having my top repaired. Great having the top down on these cool evenings.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 11/09/2017

Thank you for taking the time to leave a review . We are happy to hear about your pleasant experience with the service at Fairfax Service Center. We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

KM
KENNETH M.
Vienna, VA
Mercedes-Benz C300
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2017
good service
Good location in relation to my residence , cost and a willingness to respond to any question without an attitude.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 11/09/2017

Thank you for taking the time to write a review. We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

KO
Kennedy O.
Vienna, VA
BMW X5
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2017 Category: Service
Kennedy said this business was a pleasure to deal with but they were not able to fix the problem.
This review was collected via phone interview by Customer Research Inc.

PA
Pooya A.
Reston, VA
BMW X5
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2017 Category: Service
Pooya said everything went okay with the business.
This review was collected via phone interview by Customer Research Inc.

PN
Peaches N.
Fairfax, VA
BMW 535i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2017 Category: Service
Peaches said they provide personalized service and suggested they keep it up.
This review was collected via phone interview by Customer Research Inc.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 06/14/2017

Ms. Nicholls, Thank you for taking time for the review. We do our best to give professional personalized service every day. We do appreciate your continued support.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

KK
Kirill K.
West Mclean, VA
BMW 328i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2017 Category: Service
Kirill said Reed is a very good, certified technician. Most of the time, he is very busy. He has certified and knowledgeable technicians working with him. It was a great experience. They did not call him back or give him the prices of the services, prior to the service. They are very busy and cost less than a dealership.
This review was collected via phone interview by Customer Research Inc.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 06/09/2017

Mr. Kravchuck, Thank you for taking time to write a review. We also appreciate your business. We never perform any service on customer's car before giving them the price and after talking to you on the phone you had mentioned to Reese that you  wanted to hold off on some of the repairs. I am sorry if there was miscommunication on our part.
Thank you for your support and we look forward to taking care of your car when the need arises.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

JR
Juan R.
Centreville, VA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Juan said they got him in and out quickly. The guy who helped him was really friendly. It was good customer service in general.
This review was collected via phone interview by Customer Research Inc.

FC
Fahd C.
Falls Church, VA
BMW M5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Fahd said that the facility did an outstanding job, and he liked that they did not try to up sell him on anything.
This review was collected via phone interview by Customer Research Inc.

KG
KIDXWE G.
Herndon, VA
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
My BMW 528IX
I was told at Fairfax BMW service center that the whole trunk cable to change so that issue of my trunk could be resolved was told to pay $1247. I declined. I went to FFSC for the 2nd opinion. Recee I believe the manager he is, he greeted me and listened to my explanation asked mr to give him an hour. Then he told me his team found out there was a short in part of the cable system and repplaced portion of the cable and charged me $314 ONLY o was good to go and VERY HAPPY. THX U FFSC!

SB
Steve B.
Burke, VA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Steve said the staff members were friendly, courteous, and the service was quick. Also, they provided the best experience.
This review was collected via phone interview by Customer Research Inc.

SH
Sharita H.
VIENNA, VA
BMW X3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Sharita said the staff members are friendly and knowledgeable. Her service was completed quickly.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Mc Lean, VA
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Bill said, this business does good work for a fair price.
This review was collected via phone interview by Customer Research Inc.