Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

151 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


BJ
Brian J.
Dunn Loring, VA
MINI Cooper Hardtop
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2017 Category: Service
Brian said this business did a decent job.
This review was collected via phone interview by Customer Research Inc.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 11/09/2017

WE contacted Mr. Jacknow and left a message for him . We like to find out what was the specific issue and will try to resolve it.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

JR
Juan R.
Centreville, VA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Juan said they got him in and out quickly. The guy who helped him was really friendly. It was good customer service in general.
This review was collected via phone interview by Customer Research Inc.

FC
Fahd C.
Falls Church, VA
BMW M5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Fahd said that the facility did an outstanding job, and he liked that they did not try to up sell him on anything.
This review was collected via phone interview by Customer Research Inc.

KG
KIDXWE G.
Herndon, VA
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
My BMW 528IX
I was told at Fairfax BMW service center that the whole trunk cable to change so that issue of my trunk could be resolved was told to pay $1247. I declined. I went to FFSC for the 2nd opinion. Recee I believe the manager he is, he greeted me and listened to my explanation asked mr to give him an hour. Then he told me his team found out there was a short in part of the cable system and repplaced portion of the cable and charged me $314 ONLY o was good to go and VERY HAPPY. THX U FFSC!

SB
Steve B.
Burke, VA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Steve said the staff members were friendly, courteous, and the service was quick. Also, they provided the best experience.
This review was collected via phone interview by Customer Research Inc.

SH
Sharita H.
VIENNA, VA
BMW X3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Sharita said the staff members are friendly and knowledgeable. Her service was completed quickly.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Mc Lean, VA
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Bill said, this business does good work for a fair price.
This review was collected via phone interview by Customer Research Inc.

JM
JOHN M.
Fairfax, VA
Mercedes-Benz 300E
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Diagnosis was accurate; repairs were super fast; and the FSC team was superb!
I also appreciated the clean condition of the car, when it was returned. The vehicle and air conditioning were both in excellent running condition.

RG
Richard G.
Reston, VA
BMW Z3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2018 Category: Service
Richard said he was happy with the service, the staff did a super job.
This review was collected via phone interview by Customer Research Inc.

KL
Karan L.
Reston, VA
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Karan said the service was good, the interactions were polite and the prices were reasonable.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Alexandria, VA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Excellent professional service
Reliable and professional service

DM
David M.
Fairfax, VA
BMW 745Li
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
David said he got great service, it was outstanding and he uses this facility all the time. He appreciates their work.
This review was collected via phone interview by Customer Research Inc.

MC
MURRAY C.
Gainesville, VA
BMW M5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
They've done it again!!
Reese and his staff are amazing. They are knowledgeable, curtious and focused on delivering the best service experience possible. I highly recommend them.

JG
JAMES G.
Cranberry Twp, PA
Mercedes-Benz ML500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018
Amazing service
Love this group - had an emergency and no appointment. They gladly took the car and fixed it.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 05/14/2018

Thank you for taking the time to write a review. We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

SM
STEVEN M.
Mc Lean, VA
Mercedes-Benz E350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018
Best Place for BMW & Mercedes Service
We have been going to Fairfax Service Center for over 20 years. It's a family run business, and I love the personal care. Whenever they can offer a money saving alternative to some of the expensive service procedures, they do. At the same time they abide by all of the manufacture's recommended services. Their guys are fully factory trained and get training on new features. They are reliable. I trust them with both my Mercedes e-class cars. And in the past with my BMW.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 05/14/2018

Thank you so much for taking the time to leave a great review for Fairfax Service Center. Thank you for being a loyal customer .

Maryam Sherbaf
Senior Service Advisor
703-560-1700

JS
Jennifer S.
Fairfax, VA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Jennifer said the service was quick and the work was efficient.
This review was collected via phone interview by Customer Research Inc.

JB
JERRY B.
Falls Church, VA
Mercedes-Benz E350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Honesty and Experience
I always have great faith and confidence in the work and integrity of the folks at Fairfax Service Center. My car always come out running great and the price is always fair and reasonable. I never worry about car troubles anymore knowing they are in my corner.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 05/14/2018

Thank you so much for trusting us with your cars. The team at Fairfax Service Center works real hard to offer the best service and we are glad to see that reflected on your visits.
We look forward to any future services your cars might need.

Best regards

Maryam Sherbaf
Senior Service Advisor
703-560-1700

CC
Carlos C.
Springfield, VA
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Carlos said the staff member who helped him was knowledgeable and they have good service.
This review was collected via phone interview by Customer Research Inc.

MI
Madgi I.
Virginia
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Madgi said the employees were prompt, courteous, and professional. He appreciates them.
This review was collected via phone interview by Customer Research Inc.

RA
REBECCA A.
Vienna, VA
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
Always the best.
Helpful convenient and reasonable.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 05/14/2018

Thank you for taking the time to leave a review. We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700