Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

201 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


AB
Abdal B.
Dayton, OH
BMW 5 Series
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/28/2018 Category: Service
Abdal said the experience was ok, until he left. They charged him too much money. Again the check engine light is on. He would not recommend them for work.
This review was collected via phone interview by Customer Research Inc.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 09/27/2018

We tried to reach Mr. Basin via phone but his voice mail was on and we left a message for him to call us but he never replied. This is what our response to him would be if he called back :
“Hi Abdal,

Every single service we provide here is done with the utmost importance and professionalism. We apologize if you feel like your service was too expensive. We believe that we have some of the most competitive pricing around. Also, before we continue work on any vehicle, we make sure to get customer approval first. We invite you to come back into the shop. If the engine light came back on due to the same issue we fixed, we’ll be more than happy to fix it under our warranty at no charge to you.  “

Let me know if you need anything else. Hope you have a nice rest of the day.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

BJ
Brian J.
Dunn Loring, VA
MINI Cooper Hardtop
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2017 Category: Service
Brian said this business did a decent job.
This review was collected via phone interview by Customer Research Inc.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 11/09/2017

WE contacted Mr. Jacknow and left a message for him . We like to find out what was the specific issue and will try to resolve it.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

JD
JOHN D.
Oakton, VA
BMW 750iL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Service review
good communication - lots of knowledgeable people, especially relating to an E-38. With my car, so many options as to why things are not running correctly. It still is a "trial & error " type of
business but what I like is Reese and his team can "immediately" go pass the "fault codes" and find the "root" of the problem which keeps costs down into a "win - win." situation because you also get the car back quicker. And yes, the loaner saves time for me as well. Wish i could get this kind of service from the Cardiologist! Thank you Reese, (JD).
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/10/2018

Thank you for taking the time to write a review. WE appreciate your business and your loyalty.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

TR
TERRY R.
Arlington, VA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Honest valuation, licensed professionals, friendly service,
Honest assessment of repair valuation, licensed professionals, friendly service. No upsell pressure.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/10/2018

Thank you for taking the time to write a review. We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

Verified Customer
Washington, DC
BMW 745Li
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Great service
Always professional and informative about service required and completed within estimated time. Very pleased.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/10/2018

Thank you so much for your great review. We appreciate your business and your loyalty.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

JZ
JERRY Z.
Falls Church, VA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Easy to get an appointment
Prompt service and they worked well with my warranty.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/10/2018

Thank you for taking the time to write a review. We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

RS
RICHARD S.
Annandale, VA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Excellent BMW service
Excellent BMW service by mechanics you can talk to! Easy to get an appointment
Reasonable price
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/10/2018

Thank you so much for taking the time to write a great review. At fairfax service center we strive to provide the best service possible with the highest regard to quality and customer satisfaction.
We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

IR
IRVING R.
Falls Church, VA
BMW 128i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2018
Fast curtious service
They took care of my Bmw it’s like driving a new car. The price was fair and the work done really well
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/03/2018

Thank you for taking the time to leave a great review. We appreciate you giving us the opportunity to service your car.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

MJ
MARY LORETTA J.
Vienna, VA
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Great work
Thank you for the great service you always
Give me every time I need my car worked
On..
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/03/2018

Thank you for taking the time to write a review. We appreciate your business .
Thank you for being a loyal customer.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

RO
RICHARD O.
Arlington, VA
BMW M5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Richard Oldham, BMW owner
We have been working with Fairfax Service Center for over 13 years. They do exceptional work and provide phenomenal service. The owners, Miriam and Reese,, are very knowledgable, honest and professional. They are extremely responsive with great attention to detail. They are well respected in the area. We would highly recommend them.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/03/2018

Thank you so much for such a great review!
Here at Fairfax Service Center we are dedicated to providing the best quality ,value and service to meet our customer's needs.
Thank you for your business , your trust and your confidence in us.
It is our pleasure to serve you.
We appreciate your loyalty.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

SG
SHELIA G.
Vienna, VA
Mercedes-Benz S430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Annual maintenance service A
Prompt, professional, complete service and timely completion. Advice for car maintenance and repair were also provided.
Thank you for your service.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/03/2018

Thank you for taking the time to write a great review.
Thank you for your business. The team at Fairfax Service Center is dedicated to providing the best service possible to our customers.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

Verified Customer
Mc Lean, VA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Prompt and technically correct service, accompanied by useful, knowledgeable explanations.
Fairfax Service Center has always provided competent and timely service for me. The added feature is the informal and helpful explanation they provide about whatever the issue is and the corrective service.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/03/2018

Thank you for taking the time to leave a great review .
The team here at Fairfax Service Center is thrilled to hear your great feedback.
Thank you for being a loyal customer. We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

Verified Customer
Dunn Loring, VA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018
Good alternative to the dealership
I was very happy with service provided. The estimate FSC provided was accurate, and all work was completed on time. FSC is great option if you are looking for an alternative to the dealership.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/03/2018

Thank you for giving us the opportunity to service your car.We work really hard to offer the best service to our customers, I am glad to see that reflected on your visit.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

CM
CLIFFORD M.
Annandale, VA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
BMW service
Good work fair prices. I would highly recommend them.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/03/2018

Thank you for taking teh time to write a review.
Thank you for being a loyal customer; we appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

KM
KEVIN M.
Arlington, VA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Comfort and honest
Thank you!! They work diligently to diagnosis the problem and fix it!!!
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/03/2018

Thank you for taking the time to write a review.
Here at Fairfax Service Center we are dedicated to providing the best quality ,value and service to meet our customer's needs.
We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

LC
LAURIE C.
Fairfax, VA
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
People, location
They are very polite, and ready to explain what was done. Very competitive prices. I think I could just hang out there if they weren't so busy.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/03/2018

Thank you for taking the time to write a review. Here at Fairfax Service Center we are dedicated to providing the best service possible. We appreciate your loyalty.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

JM
JOHN M.
Fairfax, VA
Mercedes-Benz S430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Prompt effective service MB S430
I had an unexpected failure to start the engine because of a dead battery. FSC changed the battery, tested the alternator, and performed the annual inspection promptly and courteously. They are the best!
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/03/2018

Thank you so much for taking the time to leave a great review.
It is our pleasure to continue servicing your car .

Maryam Sherbaf
Senior Service Advisor
703-560-1700

JD
JULIE D.
Fairfax, VA
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018
Fast and friendly service
My car was diagnosed quickly and price was reasonable. I will use them again.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/03/2018

Thank you for taking the time to write a review.
We appreciate you giving us the opportunity to service your car.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

Verified Customer
Fairfax, VA
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Stellar service and incredible customer service!
I’ve never had a bad experience here. Very honest, qualified and kind folks at the dealer!
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 12/03/2018

Thank you for taking the time to write a great review.
We appreciate your business and your loyalty.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

YC
YEH-HUNG C.
Vienna, VA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
Bmw x5d
Done as promise. Price fall within estimate. Will go back do the business again. Thanks!
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 11/02/2018

Thank you for taking the time to leave a review. Thank you for choosing us. We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700