Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

170 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


AB
Abdal B.
Dayton, OH
BMW 5 Series
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/28/2018 Category: Service
Abdal said the experience was ok, until he left. They charged him too much money. Again the check engine light is on. He would not recommend them for work.
This review was collected via phone interview by Customer Research Inc.

BJ
Brian J.
Dunn Loring, VA
MINI Cooper Hardtop
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2017 Category: Service
Brian said this business did a decent job.
This review was collected via phone interview by Customer Research Inc.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 11/09/2017

WE contacted Mr. Jacknow and left a message for him . We like to find out what was the specific issue and will try to resolve it.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

TC
Timothy C.
Burke, VA
Mercedes-Benz CLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Timothy said when he turned his vehicle in for service they were done 20 minutes later.
This review was collected via phone interview by Customer Research Inc.

MS
Mikhail S.
Falls Church, VA
BMW X6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Mikhail said the service was good.
This review was collected via phone interview by Customer Research Inc.

MH
MARK H.
Vienna, VA
Mercedes-Benz E300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018
A Shop That I Trust
We’ve been going to FSC for a few years and they have delivered great service. Things they fix stay fixed, they honor the timing of prescheduled appointments, and repairs are accomplished within a reasonable time frame. Try them out...you will like them! (They just need a bell at the front desk!)

I absolutely recommend Fairfax Service Center.

Mark
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 08/30/2018

Thank you for such a great review. We appreciate you taking the time to share your experience at Fairfax Service Center.
Thank you for your trust and for your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

AH
ALAN H.
Oakton, VA
Mercedes-Benz E-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018
Outstanding as always
FSC specializes in thorough, no hype, reasonably priced service. They have earned my trust.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 08/30/2018

Thank you for taking the time to leave a review. Our everyday goal is to offer the best service to our customers, I am happy to see that reflected on your visit. Thank you for your business and for being a loyal customer.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

AG
Albert G.
Rockville, MD
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Albert said the mechanic fixed the issues he had brought it in for and there was another issue that he had also looked in to and fixed it as well.
This review was collected via phone interview by Customer Research Inc.

HO
Hossein O.
Fairfax Station, VA
Mercedes-Benz CLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Hossein said the business offers good service at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

CA
Colleen A.
Arlington, VA
BMW Z4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Colleen said everyone one is very friendly, professional and the work always turns out good. The mechanic appears to be very honest as well
This review was collected via phone interview by Customer Research Inc.

RL
Rachel L.
ANNANDALE, VA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Rachel said the business is quick and he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

KM
KENNETH M.
Vienna, VA
Mercedes-Benz C300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
recent service
Good location and professional service representatives. I was able to obtain a quick appointment and service was completed within the time specified.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 08/30/2018

We appreciate your feedback. Thank you for choosing us and being a loyal customer.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

FR
Farouq R.
Ashburn, VA
BMW 740Lxi
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Farouq said they did what he wanted them to do. They were quick and the service was excellent.
This review was collected via phone interview by Customer Research Inc.

NM
Nadeem M.
Vienna, VA
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Nadeem said overall things were good. The prices were high, but otherwise good.
This review was collected via phone interview by Customer Research Inc.

MN
Mark N.
Arlington, VA
BMW X6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Mark said the business did everything they could to meet and exceed his expectations.
This review was collected via phone interview by Customer Research Inc.

DS
Debbie S.
Vienna, VA
MINI Cooper Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Debbie said the service at this business was very good and the staff explained everything.
This review was collected via phone interview by Customer Research Inc.

NW
Nicholas W.
Fairfax, VA
Mercedes-Benz C-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Nicholas said the owner shuttled him, the service was honest, and everything was done as asked.
This review was collected via phone interview by Customer Research Inc.

FC
Flint C.
Annandale, VA
BMW M3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Flint said this is a good business and he uses them all the time.
This review was collected via phone interview by Customer Research Inc.

PN
PETER N.
Arlington, VA
Mercedes-Benz 500SL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
Expert Service everytime
Service always done accurately and efficiently. Friendly staff and refreshments available.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 08/30/2018

Thank you for taking time to write a review and share your experience at Fairfax Service Center. We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

AJ
ALVIN J.
Montgomery, AL
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Great service
I've used this shop several times with different vehicles in my short time in the DMV. Each experience has been great. They are very fast, efficient, cost competitive and very customer service oriented. The shop and waiting area are always clean.

RO
Rich O.
Vienna, VA
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Rich said he brought his vehicle into the business with a difficult problem. There was smoke in the intake, and they discovered a crack in the manifold. He appreciated the effort they put into the issue, and how Reese approached the problem.
This review was collected via phone interview by Customer Research Inc.