Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

254 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 3 days ago

Reviews


NG
NARSH G.
Aston, PA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2017
Services
Friendly, Reliable and prompt

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/23/2017
Honda civic 2004 - Civic car repair
Spent almost 2000/- for repairs, but still the issue is not resolved. Would like to operate the car until it dies and then junk it.
Thanks for follow-up.
Ed Narkin and J., Owner from Aston Service Center responded on 05/23/2017

Dear Mr. Ganta,

I tried to reach you this morning to discuss your concerns but you were not available.  I spoke to your wife who was unaware of this review or your dissatisfaction with our service.  According to our records, the first time you brought your Civic in for service you requested an oil change and "any other services which were due at the time".  We looked the entire vehicle over and recommended timing belt and water pump replacement, drive belts, spark plugs, 4 tires and front brakes ($1,500 in standard preventative maintenance items).  A month later your check engine light came on and you experienced an extended cranking and stalling issue which we diagnosed was due to the crank sensor and harness being melted together.  This issue was unrelated to any of the maintenance we performed a month prior.  We repaired the problem but also recommended the starter be replaced due to the noise you are currently hearing.  You declined the starter replacement stating you would deal with the noise and just wait until the starter was no longer working at all.  We are very sorry to hear you now feel our service is unsatisfactory because of this.  We would like to resolve your issue and make sure you are happy.  Please call me at your convenience to discuss this further.   

Ed Narkin
Owner

Ed Narkin and J., Owner from Aston Service Center responded on 06/12/2017

Dear Mr. Ganta,

Thank you for taking the time to revise your review of our service.  We're happy we were able to resolve your concerns and we look forward to seeing you again soon.

Ed Narkin and Julie Narkin

Owners

AM
ANNMARIE M.
Chester, PA
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2018
Friendly people and explains issues
Friendly service per and explains issues with your vehicle. Will work around customers time.

CJ
Chris and Jennifer J.
Aston, PA
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018
Great first impressions
The staff is very professional and they have good interpersonal skills. On the phone and in person, their disposition and way of speaking make me as a customer trust their sincerity, and integrity of service. Although their prices were higher than some nearby competitors, their quality of service, professionalism and friendliness made me choose to give my business to Aston Service Center. I was not rushed on the phone and the staff never sounded flustered or short fused. I like calm people and calm businesses. I would only recommend some sort of combo package or discount if the customer is getting multiple services done on the vehicle. We'd feel less nickel and dimed and more valued as customers, viewed as real people.

AM
ANNMARIE M.
Chester, PA
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018
Car
Good service

CS
CHERYL S.
Media, PA
Scion tC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2018
Service to my car on short notice
I was pleased with the fast service I got and the work that was done. I plan on returning.
Julie N. from Aston Service Center responded on 03/27/2018

Cheryl, 

Thank you for taking the time to review our service.  We're happy to hear you were pleased with your experience.  We try our best to make sure our customers are completely satisfied - please let us know what else we could have done to earn a 5 star review from you.  

Thanks again,
Ed Narkin and Julie Narkin
Aston Service Center


JW
Jeanine W.
Boothwyn, PA
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2017 Category: Service
Jeanine said the experience was good.
This review was collected via phone interview by Customer Research Inc.

TA
Theresa A.
Wilmington, DE
Mazda Tribute
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2017 Category: Service
Theresa said there was a mechanic working the day she was there and he was able to get her vehicle working again.
This review was collected via phone interview by Customer Research Inc.
Ed Narkin and J., Owner from Aston Service Center responded on 07/25/2017

Theresa,

We're glad to hear our tech was able to fit you in on a Saturday and get you back on the road right away.  Hopefully next time we will be able to earn your 5 star review!

Ed Narkin and Julie Narkin
Owners

Verified Customer
Aston, PA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Really nice, fast, friendly
Everything was done quickly, explained well, and the staff was very nice to work with.

PM
Patricia M.
Uppr Chichstr, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Beautiful facilitiy
Great service, fast and thorough.

BB
Bill B.
Chester, PA
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019
Trust
Trust and experience, there's a good reason why I've been taking my automobiles to Aston Service Center (formerly Aston Sunoco) since 1997.

FK
Frank K.
Glen Mills, PA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Just knowing how honest you guys are
The quality work that is done by you and your machanics is second to none. Nothing is more important then taking your vehicle to a garage and knowing that the job will be done right.

SH
Steven H.
Garnet Valley, PA
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019
Excellent
Excellent work and customer service.

RH
RICHARD H.
Chester, PA
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019
Excellent customer service
Great business

CC
Chris C.
West Chester, PA
INFINITI G35 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019
Excellent Work
Quality shop that doesn't push for unnecessary work. Nice clean waiting area with complementary beverages.

JS
Jaime S.
Aston, PA
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019
Good service...friendly atmosphere
I have never gone into the Aston Service Center and found any reason to criticize them. They are professional, friendly, informative,, honest and will do everything they can to make sure you are satisfied. I have never had to return due to shoddy work or mistakes made..they have always been more than willing to help work out a problem.

AG
ABHIJEET G.
Uppr Chichstr, PA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019
Amazing!!
Keep on doing what you guys are doing.

DD
Dan D.
Aston, PA
Mazda 3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019
Competence
Completely satisfied.

CC
Chris C.
Garnet Valley, PA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019
Great experience
I was searching for a new place after my mechanic shop of many years closed. Heard very good things of Aston Service Center and they delivered. Brought both of my vehicles in recently and Am very satisfied with the experience. Great service, easy to talk to and understand what they discovered and fair prices with no pressure recommendations. I found my new place.

RN
Ray N.
Uppr Chichstr, PA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019
It is a fact, I made the right move when I switched over to Aston Service Center.
I can recommend Aston Service Center without any reserve. honest straight talking folks to deal with, if you have questions, ask them and you won't get a song and dance routine but a straight up answer with your best interests at heart. Highly recommend!

CL
CAMERON L.
Uppr Chichstr, PA
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019
Great service
Just another great experience at Aston Service Center. Always receive timely service, at a great location.

Displaying Review 1 - 20 of 254 in total