Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

675 Reviews

98% Would Recommend
Latest Review 27 days ago

Reviews


Verified Customer
Louisville, KY
Dodge Journey
Verified Customer
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06/22/2019
Excellent!
Great service
John O. from John Overley Automotive responded on 06/24/2019

Thank you!  We really appreciate your business!


CR
CORNEIL R.
Louisville, KY
Lexus LS 430
Verified Customer
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06/20/2019
John is very friendly and honest
John is very friendly and honest
John O. from John Overley Automotive responded on 06/24/2019

Thank you!  We really appreciate your review!


ML
MARIE L.
Louisville, KY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Oil change
Great people. Does a great job.

PB
PATRICIA B.
Louisville, KY
Volkswagen Passat
Verified Customer
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06/13/2019
Regular Service
The Overley team changed oil, checked all fluids and recommended changing thE air filter.

Their facility is clean and attractive - everyone is professional and pleasant.
John O. from John Overley Automotive responded on 06/13/2019

Thank you very much!  We work hard to keep everything as clean as possible, so it's always nice when people notice!  Thank you for the review!


JM
Justin M.
Louisville, KY
Toyota Sienna
Verified Customer
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06/12/2019 Category: Service
Justin said the business was honest and solved his problems. He said they were reasonable and when they gave him an estimate and ordered the wrong part, they did not charge him any more for the right part.
This review was collected via phone interview by Customer Research Inc.

BM
Bethany M.
Louisville, KY
Ford Expedition EL
Verified Customer
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06/12/2019 Category: Service
Bethany said she didn't have any problems at this business. They were straight forward and she was in and out. Everything went as planned.
This review was collected via phone interview by Customer Research Inc.

EP
Elva P.
Shepherdsville, KY
Chevrolet Uplander
Verified Customer
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06/12/2019 Category: Service
Elva said the service was very good and was completed quickly. She appreciates it.
This review was collected via phone interview by Customer Research Inc.

JT
JOEL T.
Louisville, KY
Nissan Titan
Verified Customer
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06/09/2019
Great service as always.
Car was taken in the morning and the service was done fairly quick. Not many shops open on Saturday and honor AAA or Veterans discount. People might seem that could be pricy but good and reliable work is not cheap either. This is my preferred shop.
John O. from John Overley Automotive responded on 06/13/2019

Thank you!  We really appreciate your review!


AW
ALAYNE W.
Louisville, KY
Subaru Impreza
Verified Customer
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06/05/2019
Fast and good service
Getting my car serviced with John Overley means I know my car is taken care of and this means I am also taken care of. NO WORRIES
John O. from John Overley Automotive responded on 06/13/2019

Thank you very much!  It is always a pleasure to work on your car.  Thank you for being such a great customer!


AP
Amy P.
Shepherdsville, KY
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Amy said that the staff was nice.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 06/13/2019

Thank you very much!


MH
Mary H.
Louisville, KY
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Mary said that the place was excellent, she trusted them with everything.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 06/13/2019

Thank you very much!  We know as a auto repair shop how hard trust can be to find.  We're glad we were able to earn yours!


HF
HAROLD F.
Louisville, KY
Ford Police Interceptor
Verified Customer
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05/20/2019
Quality service
Quality service in a reasonable amount of time
John O. from John Overley Automotive responded on 05/22/2019

Thank you sir!  We're glad you were pleased with the work we performed on your vehicle.


NM
NORM M.
Louisville, KY
Mercury Grand Marquis
Verified Customer
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05/20/2019
honest
preformed the service needed to keep my older car running, Gave me estimate for work needed to put the car in better shape. Have been a loyal customer for 16 years.
John O. from John Overley Automotive responded on 05/22/2019

Thank you so much sir!  We greatly appreciate your loyalty and business over the years!


JW
J W.
Louisville, KY
Ford Fusion
Verified Customer
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05/20/2019 Category: Service
J said the service is always quick and they find the lowest cost solution. He said he thinks they are awesome.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/22/2019

Thank you!  We think you're awesome too!


JD
James D.
Louisville, KY
Ford Ranger
Verified Customer
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05/20/2019 Category: Service
James said the employees were personable. They completed the needed service.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/22/2019

Thank you sir!  We really appreciate the great review!


LR
LISA R.
Louisville, KY
Kia Sorento
Verified Customer
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05/17/2019
Friendly fast service.
Love the fast great service I get every time I go there.
John O. from John Overley Automotive responded on 05/17/2019

And we love our great customers like you! Thank you so much!


Verified Customer
Lebanon Junction, KY
Nissan Rogue
Verified Customer
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05/08/2019
Continuing maintenance on my vehicle
Went in for a routine oil change, service was excellent and fast as always.
John O. from John Overley Automotive responded on 05/09/2019

Thank you for the great review!  We're glad to hear you were pleased with our service!


KC
KATRINA C.
Louisville, KY
Toyota Sienna
Verified Customer
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05/02/2019
I found my car repair shop!
They are honest and upfront about your car.
John O. from John Overley Automotive responded on 05/06/2019

Thank you for the great review!  We're glad we were able to help out!


KT
KELSEY T.
Louisville, KY
Chrysler 200
Verified Customer
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05/01/2019
Trustworthy
The staff is so friendly and always makes me feel confident in the services my car actually needs
John O. from John Overley Automotive responded on 05/01/2019

Thank you for the great review!  We really appreciate the business!


DH
DANIEL H.
Lebanon Junction, KY
Suzuki Aerio
Verified Customer
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04/29/2019
Excellent warranty service
I had a failure of a part which had been replaced previously. I brought it into the shop and explained my trouble. They replaced the defective part within one day with no questions. They even apologized for my inconvenience for having to bring it back! That is truly excellent service.
John O. from John Overley Automotive responded on 04/30/2019

Thank you for the review!  We don't have many parts fail, but, when we do, we always make sure to get it fixed up right away.  We're glad you were happy with the repairs!


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