Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

222 Reviews

96% Would Recommend
Latest Review 5 days ago

Reviews


SM
Silumesii M.
Houston, TX
Ram 2500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2019 Category: Service
Silumesii said the service was horrible and they overcharged him. He would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.

DT
David T.
Texas
Toyota Tundra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2018 Category: Service
David said the service was pretty poorly done. The people broke the new wheel bearing in the process and they did not have the proper equipment and the knowledge to do this. They should have told him this and he would have taken his vehicle to another facility. He was charged $200 labor and when he went back, they told him they did not want to touch the vehicle. He would like the manager to rectify this.
This review was collected via phone interview by Customer Research Inc.

CW
Cecilia W.
Houston, TX
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018 Category: Service
Cecilia said the business charged her extra even with her groupons. She said she did not like their hidden fees.
This review was collected via phone interview by Customer Research Inc.

JM
Joy M.
Cypress, TX
Honda Accord Sdn
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/11/2018 Category: Service
Joy said he was not satisfied with the service. They did not diagnose the issues with the battery very well.
This review was collected via phone interview by Customer Research Inc.
5 Speed A., owner from 5 Speed Auto Repair responded on 10/01/2018

Thank you for your feedback. We have tried to contact you and have been unsuccessful, we are happy to continue helping you on this matter please contact us so we can go over again on what is needed on your vehicle. 

Elizabeth Chavez
Owner

VC
Victor C.
Katy, TX
Nissan Maxima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/29/2017 Category: Service
Victor said this business tried to tell him what his vehicle needed before they even looked at it. He would not recommend them for service.
This review was collected via phone interview by Customer Research Inc.

GR
Gilberto R.
Cypress, TX
Nissan Quest
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/28/2017 Category: Service
Gilberto said the service took too long, and they told him there were other things wrong with his vehicle that he knew had already been replaced. They looked at it again after he told them that, and then they changed their minds. He will not go there again.
This review was collected via phone interview by Customer Research Inc.

HC
Holegario C.
Houston, TX
Chevrolet Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/28/2017 Category: Service
Holegario said he took his vehicle in for a brake job and when he left, it was worse.
This review was collected via phone interview by Customer Research Inc.
5 Speed A., owner from 5 Speed Auto Repair responded on 06/29/2017

Hi Holegario,

We appreciate your business. When we worked on your pickup, we only installed the brake pads you provided. Unfortunately, without a proper diagnostic on the vehicle it's difficult to correct any issue completely. It's common for rotors to be machined or replaced when pads are installed. Let us know if there is anything else that we can do to help.

Have a good 4th of July weekend!!!

Elizabeth Chavez
Owner

ST
Salvador T.
Katy, TX
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/28/2017 Category: Service
Salvador said he went to this business to replace the engine on his vehicle. He said they did not replace the manifold, instead they cleaned it with an oil cleanser and said it was new. They were not honest with him. He went back the next day, and they replaced it.
This review was collected via phone interview by Customer Research Inc.
5 Speed A., owner from 5 Speed Auto Repair responded on 06/29/2017

Thank you Salvador for allowing install the engine into your truck. We apologize for the misunderstanding regarding the manifold, but we did not clean the old one off with oil cleaner. We did in fact install a new one onto your engine. Let us know if you'd like another copy of the receipt for the new manifold.

Elizabeth Chavez
Owner

NB
Nicole B.
Texas
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Nicole said she had an inspection at this business. They were nice people, and speedy.
This review was collected via phone interview by Customer Research Inc.

JF
JAMES F.
Cypress, TX
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019
The guys are great very professional. Highly recommended
They’ve worked on 2 of my cars. Fixed any issues at a very reasonable price.

BS
BRUCE S.
Cypress, TX
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019
Great service
My son car had front end problems on his Taurus. It turned out the whole entire front end was shot. They replaced the front suspension system and the car feels great! The price was reasonable and I recommend them to anyone!

SA
Sofia A.
Katy, TX
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Sofia said she always goes to this facility and the staff is pretty good. Once they were taking a long time on the service and she was given a loaner which was pretty nice.
This review was collected via phone interview by Customer Research Inc.

CM
Carlos M.
Texas
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Carlos said the service was great.
This review was collected via phone interview by Customer Research Inc.

SP
Sofia P.
Texas
Nissan cube
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Sofia said they are convenient and they were quick.
This review was collected via phone interview by Customer Research Inc.

HS
Husnain S.
Katy, TX
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Husnain said the business is close to his home and the guy he dealt with was good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Katy, TX
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019
Oil change
The place is reliable and good at what they do. I would recommend ppl to this place.

RS
Richard S.
Katy, TX
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Richard said he was satisfied with his overall experience. He liked the price and communication. It's convenient for him to go there. So, he'll keep going.
This review was collected via phone interview by Customer Research Inc.

J
Jose .
Texas
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Jose said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LV
Lissete V.
Texas
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Lissete said she was a first time customer and thought the customer service was pretty good.
This review was collected via phone interview by Customer Research Inc.

GR
GARY R.
Houston, TX
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Trust
Going to any mechanic is scary, however once you can find one you can trust never look back. I have been with five-speed for many years and all my vehicles are serviced there.

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