Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

212 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews


DT
David T.
Texas
Toyota Tundra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2018 Category: Service
David said the service was pretty poorly done. The people broke the new wheel bearing in the process and they did not have the proper equipment and the knowledge to do this. They should have told him this and he would have taken his vehicle to another facility. He was charged $200 labor and when he went back, they told him they did not want to touch the vehicle. He would like the manager to rectify this.
This review was collected via phone interview by Customer Research Inc.

ST
Salvador T.
Katy, TX
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/28/2017 Category: Service
Salvador said he went to this business to replace the engine on his vehicle. He said they did not replace the manifold, instead they cleaned it with an oil cleanser and said it was new. They were not honest with him. He went back the next day, and they replaced it.
This review was collected via phone interview by Customer Research Inc.
5 Speed A., owner from 5 Speed Auto Repair responded on 06/29/2017

Thank you Salvador for allowing install the engine into your truck. We apologize for the misunderstanding regarding the manifold, but we did not clean the old one off with oil cleaner. We did in fact install a new one onto your engine. Let us know if you'd like another copy of the receipt for the new manifold.

Elizabeth Chavez
Owner

JM
Joy M.
Cypress, TX
Honda Accord Sdn
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/11/2018 Category: Service
Joy said he was not satisfied with the service. They did not diagnose the issues with the battery very well.
This review was collected via phone interview by Customer Research Inc.
5 Speed A., owner from 5 Speed Auto Repair responded on 10/01/2018

Thank you for your feedback. We have tried to contact you and have been unsuccessful, we are happy to continue helping you on this matter please contact us so we can go over again on what is needed on your vehicle. 

Elizabeth Chavez
Owner

HC
Holegario C.
Houston, TX
Chevrolet Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/28/2017 Category: Service
Holegario said he took his vehicle in for a brake job and when he left, it was worse.
This review was collected via phone interview by Customer Research Inc.
5 Speed A., owner from 5 Speed Auto Repair responded on 06/29/2017

Hi Holegario,

We appreciate your business. When we worked on your pickup, we only installed the brake pads you provided. Unfortunately, without a proper diagnostic on the vehicle it's difficult to correct any issue completely. It's common for rotors to be machined or replaced when pads are installed. Let us know if there is anything else that we can do to help.

Have a good 4th of July weekend!!!

Elizabeth Chavez
Owner

SA
Shabirr A.
Cypress, TX
Lexus LS 460
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/16/2019 Category: Service
Shabirr said the business overcharged for an estimate.
This review was collected via phone interview by Customer Research Inc.

CW
Cecilia W.
Houston, TX
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018 Category: Service
Cecilia said the business charged her extra even with her groupons. She said she did not like their hidden fees.
This review was collected via phone interview by Customer Research Inc.

VC
Vicente C.
Cypress, TX
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/19/2018 Category: Service
Vicente said it took the business 3 days to get the parts, and then the vehicle needed an alignment, which he was not told about ahead of time.
This review was collected via phone interview by Customer Research Inc.

VC
Victor C.
Katy, TX
Nissan Maxima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/29/2017 Category: Service
Victor said this business tried to tell him what his vehicle needed before they even looked at it. He would not recommend them for service.
This review was collected via phone interview by Customer Research Inc.

GR
Gilberto R.
Cypress, TX
Nissan Quest
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/28/2017 Category: Service
Gilberto said the service took too long, and they told him there were other things wrong with his vehicle that he knew had already been replaced. They looked at it again after he told them that, and then they changed their minds. He will not go there again.
This review was collected via phone interview by Customer Research Inc.

LS
Leonard S.
Cypress, TX
Honda Accord Cpe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/21/2017 Category: Service
Leonard said the employees provided a good job. It took longer than he expected to get a quote for the service.
This review was collected via phone interview by Customer Research Inc.

KO
Kay O.
Cypress, TX
Dodge Avenger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2017 Category: Service
Spoke with Kay's husband. He said the technician did not do a good enough job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

MM
Mallory M.
Brookshire, TX
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2019 Category: Service
Mallory said the service was great but she was a little disappointed when the business told her the wait time was only thirty minutes, and she was there for over an hour.
This review was collected via phone interview by Customer Research Inc.

ZR
Zeeraki R.
Katy, TX
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2018 Category: Service
Zeeraki said the service was good , the price was reasonable and the people were nice.
This review was collected via phone interview by Customer Research Inc.

BS
Brandon S.
Texas
Jeep Compass
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Service
Brandon said that he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

HS
Husnain S.
Katy, TX
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Husnain said he had a good experience at this facility. This business is close to him.
This review was collected via phone interview by Customer Research Inc.

RT
Rogelio T.
Cypress, TX
Ford Excursion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Rogelio said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

VE
Victor E.
Cypress, TX
Kia Spectra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Victor said he had no problems, everything was great.
This review was collected via phone interview by Customer Research Inc.
5 Speed A., owner from 5 Speed Auto Repair responded on 07/05/2018

We’re glad to help you. We appreciate your kind feedback. If you have any questions or concerns, please contact us. Thank you, and have a nice day.

Elizabeth Chavez
Owner

VB
Vicente B.
Texas
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Vincente said this business was really good.
This review was collected via phone interview by Customer Research Inc.

PB
Phillip B.
Cypress, TX
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Phillip said the business provides good service.
This review was collected via phone interview by Customer Research Inc.

DT
Devonte T.
Katy, TX
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Devonte said this business did pretty well on the service and the staff were really nice.
This review was collected via phone interview by Customer Research Inc.