Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

235 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review about 7 hours ago

Reviews


DK
Dale K.
Missouri
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/12/2018 Category: Service
Dale said he has not been back to the business since his last visit. They did not do anything to resolve his initial dissatisfaction.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/12/2018 Category: Service
Dale said his daughter told him the inspection man was rude to her. He was disappointed with those comments, but would recommend the business for service. He stated he didn't understand the 3rd reason given for his failure to pass the inspection.
This review was collected via phone interview by Customer Research Inc.
Brent H. from Auto Centers Service LLC responded on 01/17/2018

Dale,
I am very sorry that your daughter felt that she was treated rudely.  We pride ourselves on good customer service.  State required safety inspections can be unpleasant news when it is time to get a vehicle licensed. We are required by the State to follow a specific process for determining what passes and does not pass inspection.  The 3rd reason for failing listed on your inspection form is a problem with the rear leaf spring mounting at the rear shackles.  I would be glad to have the inspector show you the reason for concern if you would like to bring the truck by sometime.  We value your business and hope to be able to serve you in the future.


CS
Charles S.
Potosi, MO
Nissan Altima
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/28/2017 Category: Service
Spoke with Sara. She said she will be taking her vehicle in on Monday for the same problem and will be the fourth time that she's had to take it in. The problem is with her air conditioner and they have replaced several things on it and now there is no air and no heat. Every time she goes in, she has to pay $100 for the deductible on the warranty and this is costing her considerably. They tell her this is not their fault. Now, there is something wrong with the electrical system because sometimes all the lights on the panel light up and at times only a couple of sensors light up.
This review was collected via phone interview by Customer Research Inc.
Brent H. from Auto Centers Service LLC responded on 08/31/2017

Sorry to hear that your experience wasn't completely satisfactory. Past ratings from you have been great and we want to keep it that way!  We are taking care of the blower motor issue with your car as we speak. Your business is very appreciated!


MS
Mike S.
Mineral Point, MO
Ford Ranger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/24/2018 Category: Service
Mike said his experience with this business was average but he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.
Brent H. from Auto Centers Service LLC responded on 06/06/2018

Mike, thanks for the response. We strive to be excellent and average just wont do.  I would be glad to hear how we might exceed your expectations next time!


JL
John L.
Valles Mines, MO
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2019 Category: Service
John said he was mislead and the service wasn't covered under his warranty so it was an expensive fix. He said it wasn't the fault of the business.
This review was collected via phone interview by Customer Research Inc.

AK
Anthony K.
Fredericktown, MO
Ram 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2019 Category: Service
Anthony said the business did a great job and took care of his vehicle issues. He also said the service took a little bit longer than he expected.
This review was collected via phone interview by Customer Research Inc.

TY
Timothy Y.
Poplar Bluff, MO
Ram Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/23/2019 Category: Service
Timothy said he took his pick up to the business. He said he had purchased a warranty and had to put a different motor on his vehicle at the business.
This review was collected via phone interview by Customer Research Inc.

JP
Jerry P.
Bonne Terre, MO
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2019 Category: Service
Jerry said when he purchased his vehicle, it needed alignment and the power steering pump went out. He stated he bought his vehicle as is, but did not know these problems existed.
This review was collected via phone interview by Customer Research Inc.

MW
MELINDA W.
Bonne Terre, MO
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2019
Your scheduling has always been prompt, the storefront is clean, you all are courteous and the service was fast and efficient. I have recommended your business to friends & family.
My husband & I have found a dependable business to meet our automotive repair needs.

PM
Patricia M.
Desloge, MO
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2018 Category: Service
Patricia said she had a really good experience.
This review was collected via phone interview by Customer Research Inc.

HW
Harry W.
Bonne Terre, MO
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Harry said he would have been happier if the service had been quicker and the cost was not so expensive.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Bonne Terre, MO
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2018 Category: Service
Mark said he had a punch card but forgot to show it to the employees until after he was billed. He was billed $300 and could have saved $50 if the card was shown to them 1st. The employees didn't adjust the price and told him they would take it next time.
This review was collected via phone interview by Customer Research Inc.

MW
Margaret W.
Bonne Terre, MO
Chevrolet Cobalt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2018 Category: Service
Margaret said they were nice and got her in when she needed them to.
This review was collected via phone interview by Customer Research Inc.

JH
Jeff H.
Park Hills, MO
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2018 Category: Service
Jeff said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Brent H. from Auto Centers Service LLC responded on 03/22/2018

HEY JEFF! THANKS FOR THE GOOD REVIEW! I HOPE ALL IS GREAT WITH THE TRUCK NOW. YOUR BUSINESS IS APPRECIATED!


JK
Janie K.
Park Hills, MO
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2018 Category: Service
Janie said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Brent H. from Auto Centers Service LLC responded on 03/22/2018

JANIE, THANKS FOR SAYING YOU WOULD RECOMMEND US! WORD OF MOUTH IS THE BEST ADVERTISEMENT AROUND.  WE APPRECIATE YOUR BUSINESS!


SW
Steve W.
Farmington, MO
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2018 Category: Service
Steve said the staff did a good job installing parts into his vehicle, but his dashboard got damaged during the service. He stated Brent was a very honest employee, whom he feels was very dependable, and has his back, no matter what. He would appreciate to see more savings or rewards for people who spend a lot of money at this business.
This review was collected via phone interview by Customer Research Inc.

DS
Doug S.
Bonne Terre, MO
Mercury Grand Marquis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Doug said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RW
Ryan W.
Sainte Genevieve, MO
Jeep Commander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2017 Category: Service
Ryan said he didn't have any problems while dealing with this business.
This review was collected via phone interview by Customer Research Inc.

SM
Shanna M.
Patterson, MO
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2017 Category: Service
Shanna said this business did a good job. However, the check engine light turned back on after she left the business and her vehicle was delayed a day because the parts were late.
This review was collected via phone interview by Customer Research Inc.

RS
Ralph S.
Imperial, MO
Chevrolet Monte Carlo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2017 Category: Service
Ralph said he had a good experience. He had good service and he is very happy. They are very knowledgeable and the manager is a good person.
This review was collected via phone interview by Customer Research Inc.

LB
LISA B.
Belleview, MO
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2017
Friendly service
Was treated nice and was a clean waiting area

Displaying Review 1 - 20 of 235 in total