Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

148 Reviews

100% Would Recommend
Latest Review 6 days ago

Reviews


GL
Gary L.
Missouri
GMC Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/16/2018 Category: Service
Gary said he has to take his vehicle back again because the oil was leaking all over his transmission because the employees didn't put the hose on tight.
This review was collected via phone interview by Customer Research Inc.
Pat G., Owner from Royal Automotive responded on 03/16/2018

Gary, 
We would like to apologize for the inconvenience of a second trip. 
We know your time is valuable and we sincerely hate to waste any of it. 
Obviously, if the line wasn't tightened properly or just came loose from vibration, we will most certainly take care of that.
Just let us when is the most convenient time for you and we will get it taken care of.


AB
Alexis B.
Lees Summit, MO
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Alexis said she didn't get very many contact calls, and it felt like she had to call the staff often to follow up, in order to stay in touch.
This review was collected via phone interview by Customer Research Inc.

KS
Kenny S.
Missouri
Toyota RAV4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2018 Category: Service
Kenny said the staff accepted him on time and finished the service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DM
Dominic M.
Missouri
Saturn LS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2018 Category: Service
Dominic said he had wanted to get an alignment with his service as well.
This review was collected via phone interview by Customer Research Inc.

CS
Chris S.
Lees Summit, MO
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018 Category: Service
Chris believes there may have been some miscommunication between him and the staff. He thinks he heard them say that he would need the 50 series delta flow instead of the 50 series HD. He wished he would have known the 50 series HD was really what he needed for his vehicle. There was a mix up with the mufflers.
This review was collected via phone interview by Customer Research Inc.
Pat G., Owner from Royal Automotive responded on 04/11/2018

Hi Chris, 
I'm sorry to hear that you are not completely happy with the sound of your truck. We understood that you wanted minimal sound inside. According to Flowmaster's website, the Delta Flow is the correct choice for the sound level you requested. The HD version states it offers "Moderate internal sound" whereas the Delta Flow states "Minimal internal sound".


JB
John B.
Missouri
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2018 Category: Service
John said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JH
Jeff H.
Lees Summit, MO
Ford Econoline Wagon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2018 Category: Service
Jeff said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

DP
DAWN P.
Kansas City, MO
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2017
Honest and friendly service.
I feel comfortable and confident with their work. I have recommended them several times.

LP
LANCE P.
Lees Summit, MO
Chevrolet Corvette
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2017
Great Timely Service
Friendly, on time and professional service!

MR
Mitchel R.
Lees Summit, MO
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2017 Category: Service
Spoke with Michele. She said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Lees Summit, MO
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
David said the business provides excellent service and he would highly recommend them for service.
This review was collected via phone interview by Customer Research Inc.

KF
Kevin F.
Independence, MO
Chevrolet Uplander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Kevin said he was taken care of.
This review was collected via phone interview by Customer Research Inc.

MH
Marina H.
Lees Summit, MO
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Marina said she likes the way she was treated. The young couple delivered her vehicle to her, because she did not have a ride to the facility. She did not get a receipt. When she called the receptionist, she had already sent it in the mail, so they were on the same page.
This review was collected via phone interview by Customer Research Inc.

DM
Dave M.
Lees Summit, MO
Scion xA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Dave said the staff were friendly and he was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

KT
Kristen t.
Lees Summit, MO
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Kristen said the staff were friendly, speedy, and reasonable.
This review was collected via phone interview by Customer Research Inc.

JO
Janet O.
Missouri
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Janet said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CC
Courtney C.
Missouri
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Courtney said the business did a very good job and the quality of work was good. He also said they always do what they say they will do.
This review was collected via phone interview by Customer Research Inc.

JB
Julian B.
Missouri
Scion tC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Julian said this business did a very good job.
This review was collected via phone interview by Customer Research Inc.

JM
Jordan M.
Missouri
Mazda Mazda6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Jordan said the service was really good and the work was done quickly.
This review was collected via phone interview by Customer Research Inc.

JW
Joyce W.
Missouri
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Joyce said the staff were honest and did a good job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 148 in total