Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

167 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


GL
Gary L.
Missouri
GMC Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/16/2018 Category: Service
Gary said he has to take his vehicle back again because the oil was leaking all over his transmission because the employees didn't put the hose on tight.
This review was collected via phone interview by Customer Research Inc.
Pat G., Owner from Royal Automotive responded on 03/16/2018

Gary, 
We would like to apologize for the inconvenience of a second trip. 
We know your time is valuable and we sincerely hate to waste any of it. 
Obviously, if the line wasn't tightened properly or just came loose from vibration, we will most certainly take care of that.
Just let us when is the most convenient time for you and we will get it taken care of.


BP
Benson P.
Kansas City, MO
Honda Civic Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2018 Category: Service
Benson said his air conditioning is still not working so he will have to go back, but everything else was great.
This review was collected via phone interview by Customer Research Inc.

AB
Alexis B.
Lees Summit, MO
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Alexis said she didn't get very many contact calls, and it felt like she had to call the staff often to follow up, in order to stay in touch.
This review was collected via phone interview by Customer Research Inc.

KS
Kenny S.
Missouri
Toyota RAV4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2018 Category: Service
Kenny said the staff accepted him on time and finished the service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DM
Dominic M.
Missouri
Saturn LS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2018 Category: Service
Dominic said he had wanted to get an alignment with his service as well.
This review was collected via phone interview by Customer Research Inc.

CS
Chris S.
Lees Summit, MO
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018 Category: Service
Chris believes there may have been some miscommunication between him and the staff. He thinks he heard them say that he would need the 50 series delta flow instead of the 50 series HD. He wished he would have known the 50 series HD was really what he needed for his vehicle. There was a mix up with the mufflers.
This review was collected via phone interview by Customer Research Inc.
Pat G., Owner from Royal Automotive responded on 04/11/2018

Hi Chris, 
I'm sorry to hear that you are not completely happy with the sound of your truck. We understood that you wanted minimal sound inside. According to Flowmaster's website, the Delta Flow is the correct choice for the sound level you requested. The HD version states it offers "Moderate internal sound" whereas the Delta Flow states "Minimal internal sound".


JB
John B.
Missouri
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2018 Category: Service
John said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JH
Jeff H.
Lees Summit, MO
Ford Econoline Wagon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2018 Category: Service
Jeff said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

DP
DAWN P.
Kansas City, MO
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2017
Honest and friendly service.
I feel comfortable and confident with their work. I have recommended them several times.

LP
LANCE P.
Lees Summit, MO
Chevrolet Corvette
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2017
Great Timely Service
Friendly, on time and professional service!

MR
Mitchel R.
Lees Summit, MO
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2017 Category: Service
Spoke with Michele. She said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

BW
Bill W.
Lees Summit, MO
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Bill said the staff were straight shooters. They were very smart compared to other facilities he has used. They figured out exactly what was wrong with his vehicle. They told him what it would take to fix it and they fixed his vehicle. He really appreciated them. Kim did a wonderful job.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
Missouri
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
James said this business can fix thing he can't fix. They had the equipment needed to work on what the problem was. Not very many places have that equipment. He recommends the business, especially for computerized problems. They did a good job on the repair.
This review was collected via phone interview by Customer Research Inc.

JM
Jackie M.
Missouri
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Jackie said she got excellent service at reasonable prices.
This review was collected via phone interview by Customer Research Inc.

CP
CHRISTIAN P.
Lees Summit, MO
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Great service great prices
They had my car done in a timely manner and gave me a great deal. They fix what needs to be fixed and do not try to sell. I have never been upsold when I've had my car worked on there. A great bunch of people.

LP
LANCE P.
Lees Summit, MO
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Quick Service
Same day oil change! As usual friendly competent service!

RD
Richard D.
Missouri
HUMMER H2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Richard said that the place was wonderful, the prices were great and they were all were friendly.
This review was collected via phone interview by Customer Research Inc.

DF
Duane F.
Lees Summit, MO
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Duane said they always do good.
This review was collected via phone interview by Customer Research Inc.

SK
Shelby K.
Lone Jack, MO
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Spoke with Brian. He said the staff provided great service and they always did a great job. He also said he will be a repeat customer.
This review was collected via phone interview by Customer Research Inc.

KM
Kevon M.
Missouri
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Kevon said the staff bent over backwards to help make sure they were safe when they're in their vehicle. They provided excellent service.
This review was collected via phone interview by Customer Research Inc.

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