Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

590 Reviews

98% Would Recommend
Latest Review almost 3 years ago

Reviews


CB
Curtis B.
Washington
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/30/2016 Category: Collision
Curtis said he was not satisfied for a variety of reasons. The paint had dried and he could tell it had run. There was poor communication because he was handed off from person to person. He said he felt this was possibly caused by change of management, which caused a delay in getting his vehicle back. Things took longer than necessary and he was not updated about anything in the repair process. He was given a quote about what needed to be done and they did not figure in the cost of parts. He would not recommend this facility to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

KB
Kurt B.
Washington
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/29/2016 Category: Collision
Kurt said this business took forever on each and every estimate. He is not sure if he got a good enough explanation for the work performed from the guy in charge. He kept having to call them for updates. They would tell him his vehicle would be ready and then they would extend that date. They would tell him the insurance company was taking too long. They were wishy-washy with a solid date. The estimator told him he does his updates on Tuesdays and Thursdays but he did not ever get an update. They took 6 weeks with his vehicle and he has to pay for half on his rental vehicle. The estimate was confusing to him and he did not understand because he was being talked to in circles. Everyone seemed nice except for the estimator, but it could have been his perception of the situation. He was not satisfied with the communication with this facility, they handed everything over to the estimator. He could have gone to another facility but this facility told him they would handle it. He did not like his experience at this business.
This review was collected via phone interview by Customer Research Inc.

JH
Jennifer H.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2016 Category: Collision
Jennifer said this business took longer than she was originally told. More money was spent than she expected. She waited four days longer due to the wrong parts that were delivered.
This review was collected via phone interview by Customer Research Inc.

DR
Derek R.
Washington
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/26/2016 Category: Collision
Derek said his vehicle took way too long to be completed by this business. His vehicle took nearly 3 to 4 weeks longer than what was initially anticipated due to a delay in parts. This was very inconvenient for him and unreasonable. He was not kept in contact throughout the repair process, instead he was required to contact them to find out any information. He did not deal with his estimator, David because his insurance handled the payment process. He will not recommend them to others due to reasons already stated.
This review was collected via phone interview by Customer Research Inc.

KW
Kelley W.
Washington
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/28/2016 Category: Collision
Kelley said this business did not explain things to her every well. She was on her way to pick up her vehicle after getting a call from them saying it was ready when she saw someone, she assumes it was a technician, driving her vehicle on the street, maybe on a test drive. She stated she did not understand why they called her saying the vehicle is ready if they still needed to test drive it.
This review was collected via phone interview by Customer Research Inc.

JC
Josh C.
Washington
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/15/2015 Category: Collision
Spoke with Molly. She said the quality of the repair was poor but she chose not to be more specific. She said her vehicle was delayed 5 hours due to detailing. She was not updated. She said she is unsure if she is satisfied with the thoroughness of the person that prepared her estimate because her husband was the one that took the vehicle in to get an estimate. She was not satisfied with the way she was treated or with the communication from this business. She said she would not recommend this business to others because of the reasons stated.
This review was collected via phone interview by Customer Research Inc.

BG
Bill G.
Washington
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/03/2015 Category: Collision
Spoke with Spencer. He said that he was changing his headlights and he found additional damage. The paint on the bumper is cracking on the edges and clips on each side of the bumper are broken off. He said he feels the business could have been much more thorough and they rushed the job. He would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

ER
Eugene R.
Washington
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/22/2014 Category: Collision
Eugene said this business provided poor quality control. They called him and said the vehicle was ready and when he arrived he found some things that were not right. The door was not aligned right and the interior on the driver's door was not fastened correctly. This resulted in the vehicle being 1 or 2 days later than promised. For this reason he would not recommend this business. Lastly, he stated this business did take care of the issues when he pointed them out.
This review was collected via phone interview by Customer Research Inc.

DM
Dereck M.
Washington
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/21/2014 Category: Collision
Dereck said they did not install the unspecified parts correctly. As a result, he almost got in another accident. The quality of the repair did not meet his satisfaction because it impacted the performance of the vehicle. They only called him when the vehicle was ready. The estimate was handled by the insurance company. The communication did not meet his satisfaction because of what has been shared. The business would not receive a recommendation because of everything already noted.
This review was collected via phone interview by Customer Research Inc.

CS
Carey S.
WA
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/29/2012 Category: Collision
Carey said the staff was especially nice. She also mentioned there were a lot of issues that arose after the repair. She explained one of the lights was higher than the other one and the battery had a shortage, which caused over heating. Therefore, the vehicle was towed back to the business. On the second visit, the correct battery was put in the vehicle but the front light wasn't corrected. As a result, she had to leave the vehicle at the business. Carey also reported the business used a wedge to get in the vehicle, which left a gap in the door and the frame. Once all the issues were corrected Carey was satisfied with the quality of the repair. The vehicle was delayed a week but it wasn't until she complained about the delay that she was told the business was waiting for a hinge to arrive. She called the business more than she received calls for updates and the pictures weren't updated daily. It was explained that because the wrong battery was put in the vehicle, which could have caused a fire Carey wasn't satisfied with the thoroughness of the person that prepared the estimate. Because of everything previously stated Carey wouldn't recommend the business to others.
This review was collected via phone interview by Customer Research Inc.

MA
Mary A.
WA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2012 Category: Collision
Mary Ann said the insurance company for the other party paid for the repairs and insisted that she had to go to this business, even though she had obtained an estimate elsewhere for $1,200. The total cost of the repairs at this business was about $2,000. The work was well done, but she will not recommend them to others because they are expensive.
This review was collected via phone interview by Customer Research Inc.

DZ
Drew Z.
WA
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/25/2011 Category: Collision
Spoke with Allison. She said she was not satisfied with the quality of the repair because the business damaged the under carriage of her vehicle and it was leaking and they insisted it was not their fault. It in fact was the business's fault and she would never recommend them. She was not kept adequately informed during the repair process and she does not know why. She was not satisfied with the way she was treated by the personnel because the women at the front desk were awful, just typically uneducated, unrefined and should not be working with the public. She chose not to evaluate the business's communication because there was no communication between them and herself. She would not recommend this business to others because of the reasons already stated. She wrote to the Better Business Bureau about this business.
This review was collected via phone interview by Customer Research Inc.

MM
Myung M.
WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2011 Category: Collision
Myung said she had to bring her vehicle back in twice. Her vehicle was a day late and she does not remember the reason for the delay. She wasn't happy with the person who did her estimate because it was changed, but she chose not to elaborate. Even though she would rate them a 5 over all, she will not recommend this business because she had to bring her vehicle back in twice.
This review was collected via phone interview by Customer Research Inc.

CR
Christiane R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2016 Category: Collision
Christiane said they communicated the status of her vehicle and she never had to call them.
This review was collected via phone interview by Customer Research Inc.

JB
Joy B.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2016 Category: Collision
Joy said she had to wait an extra week because they had painted her vehicle the wrong color.
This review was collected via phone interview by Customer Research Inc.

DS
Delores S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2016 Category: Collision
Delores said everything at the business was fine. The people were kind, nice and extremely helpful. They did an inspection on her vehicle and found more damage than expected. They had to keep her vehicle for an extra 3 days.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2016 Category: Collision
Tom said the business was punctual and they did a good job. His vehicle was ready 2 days sooner than expected.
This review was collected via phone interview by Customer Research Inc.

MF
Michael F.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2016 Category: Collision
Michael said he had no communication with the business. He was satisfied with the work performed.
This review was collected via phone interview by Customer Research Inc.

DF
Dominic F.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2016 Category: Collision
Dominic said the service was great and promptly fixed. Her fog light was not connected properly and she spoke with Mark, who told her to bring it back anytime. She is unsure about being kept informed and she was somewhat informed but she reached out to them to get updates. She is unsure about the communication for reasons already stated.
This review was collected via phone interview by Customer Research Inc.

HC
Heather C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2016 Category: Collision
Heather said this business was honest, fair and they did great work.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 590 in total