Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

347 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review about 2 hours ago

Reviews


KK
Kelly K.
Fresno, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2018
Awful!!
Customer service and employees SUCK!
Rude, inconsiderate and disrespectful!!
Don't spend your money at this shop!!
Terrell B., General Manager from Sienna Auto responded on 10/08/2018

This is an unfortunate review. We encourage any reader to compare to any of our other reviews for comparison. Ms. Kendrick admittedly forgot to mention that if the driver seat was moved back, it would not move forward, so when our inspector moved it back to drive in and out, it could not be returned forward. As soon as I overheard her mention this to David (the Shop Owner) I immediately went out to assess the situation with flashlight in hand. While I was checking the mechanism Ms. Kendrick phoned her husband and I spoke to him on the phone. He clearly stated what needed to happen to move the seat forward manually. Ms. Kendrick's demeanor took a turn for the worst. She continued to insult the establishment and myself to her husband. I choose to walk away at this time without adding fuel to the fire. When David went out to address her I asked him how the conversation went. He said Ms. Kenderick certainly knew a lot of curse words. Again, an unfortunate review.

Terrell Bales
General Manager

TM
Tami M.
Missouri City, TX
Ford F-150
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/28/2018
Inspection
Took elsewhere. Passed. Get testers checked. Thank you for wasting my time.
Terrell B., General Manager from Sienna Auto responded on 09/29/2018

Good Morning Ms. Moon. Unfortunately this happens to us a lot. Your vehicles tint Measured 16% light emmision. The current Texas Law is 25% or above. 
https://www.dps.texas.gov/rsd/vi/consumerinfo/windowTint.htm

As for our meters. We have two of them, one for each station at our shop, and we check the calibration often. there is a standardized piece of titnted glass in the kit and we simply test that and match readings. A DPS officer also comes by our station monthly to verify the tint meter and other inspection related things. 

As I said, this happens to us all the time.....a vehicle fails here and then the next station either doesn't bother to properly test or frankly looks the other way. 

We simply operate our business as honestly as possibe.




Terrell Bales
General Manager

JC
Justn C.
Fresno, TX
Toyota Tundra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/12/2018
New management not correcting old management errors
Failed me on car inspection for 3 year old state rule on car tint that was 2% over limit. I've been getting my vehicle inspected at this location for the past 2 years with no issues or concerns. This rule is news to me and the vehicle is 11 years old. I was charged for the failed inspection and management sorry. I should not have been charged the fee due to prior management errors. I will not return to this auto shop.
Terrell B., General Manager from Sienna Auto responded on 01/12/2018

Mr. C, I feel it's possible we were not able to fully explain the situation while you were here. I will try to do so now. Your side windows are tinted too dark. Texas law allows 25% light emission or higher. Your windows are at 20% and that fails inspection. Yes, a few years ago the regulation was 20%.. This Building was purchased in June and a new business was opened at that time named Sienna Auto. We are unaffiliated with the previous business (Auto Fix Unlimited) that Previously passed your vehicle. As far as being Charged, a fee is collected for the inspection, pass or fail per State Guidelines. You then have a 15 day window in which the re inspection, after repairs, is free of charge. We hope this brings clarity to the fact your vehicle was passed by another shop when it should not have. We are merely trying to run an honest business.

Terrell Bales
General Manager

DP
DONNA P.
Missouri City, TX
Chevrolet Suburban
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2017
Leave us alone
I don't choose to be stalked, at all. I can't leave lower than one star.

JD
JEFFERY D.
Fresno, TX
Hyundai Genesis Coupe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2017
HORRIFIC AUTO EXPERIENCE
The absolute worst experience I've ever encountered! Your company lacks the integrity and lack the expertise to repair foreign cars! Worst Mechanic and management ever!!! My vehicle is in worse shape than before it arrived!!! Legal matters are soon to follow!!! Sad!!!
Terrell B., General Manager from Sienna Auto responded on 06/21/2017

Jeffery.

As we discussed, I am new owner of the Sienna Autofix.  I bought the place 5th of June.  I look forward to earning your business.

Respectfully,
David Attaway
Owner 


KE
KAYLA E.
Fresno, TX
Cadillac DTS
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/09/2017
Unprofessional Service
I had my car there for a O2 sensor and there technicians play with your sound system if you have one in your car and my windshield was cracked there as well I would never take my car back there or recommend anybody to go there

TP
Tangela P.
Missouri City, TX
Mercedes-Benz CLA-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Great customer service
Great customer service!!! David / Tony Resolved all of my issues as well as concerns.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/13/2018
Wow
Communication sucks they want you to pay in front for your parts & the parts take forever to come in. Be careful with their prices. I had to keep calling to check to see if my part came in. It’s a pregnant woman at the front desk she doesn’t speak all she does eating. This was my first time at this place and I will not be back!
Terrell B., General Manager from Sienna Auto responded on 04/13/2018

I'm glad we talked today. I hope you understood that because your parts were special order, dealer only, we required the parts payment only because the dealer holds us responsible for special order parts. We are glad that we got your car repaired after the previous shop damaged it. Have a safe trip.

Terrell Bales
General Manager

AW
ARLENE W.
Missouri City, TX
Honda Civic
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/06/2017
Honda Civic
Auto fix is a good company but they need to check for small problem before they diagnosis a big problem and that's not the case

JF
John F.
Missouri City, TX
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2017 Category: Service
John said this business was terrific. However, when rotating the tires they tightened the bolts so hard he couldn't replace a tire with his spare. He had to bend his tire iron to get the bolts off.
This review was collected via phone interview by Customer Research Inc.
Terrell B., General Manager from Sienna Auto responded on 06/21/2017

I am the new owner.  I purchased this location on 5th of June.  I look forward earning your business in the future.

David Attaway
Owner


TW
Tomas W.
Missouri City, TX
BMW Z4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Tomas said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

NL
Nikhil L.
Missouri City, TX
Chevrolet Camaro
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Nikhil said most parts of the service were good.
This review was collected via phone interview by Customer Research Inc.

SM
Steve M.
Missouri City, TX
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2018
Close & Convenient
Front desk service is adequate. Usually not enough employees working front desk. Prices are slightly high compared to other locations, but not too excessive.

DD
Delano D.
Fresno, TX
Volkswagen Jetta Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2018 Category: Service
Delano said he was given a date that his vehicle would be ready and he told them he would be out of town. The person he was talking to said that wouldn't matter the vehicle would be ready. He came in early and his vehicle was not ready so he had to be without his vehicle for a little while.
This review was collected via phone interview by Customer Research Inc.

OC
Olga C.
Missouri City, TX
BMW X5
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Spoke with Olga's husband, He said he liked how they serviced their vehicle. They did well at explaining what they repaired.
This review was collected via phone interview by Customer Research Inc.

SP
Siby P.
Missouri City, TX
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2018 Category: Service
Siby said she was satisfied with the service and would recommend the business.
This review was collected via phone interview by Customer Research Inc.

GR
Greg R.
Missouri City, TX
BMW 740Li
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2017 Category: Service
Greg said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

IL
Inger L.
Missouri City, TX
Toyota Sequoia
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017
Oil Change
Very friendly and fast service.

MM
Mary M.
Missouri City, TX
Mercedes-Benz C-Class
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2017 Category: Service
Mary said he would recommend the business. Customer chose not to answer all questions.
This review was collected via phone interview by Customer Research Inc.

TB
Tamara B.
Fresno, TX
Nissan Murano
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017
Friendly service
Fast friendly service

JW
John W.
Missouri City, TX
Lexus LS 460
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2017 Category: Service
John said the staff was friendly, but the business was unable to complete the repairs on his vehicle.
This review was collected via phone interview by Customer Research Inc.