Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

309 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 5 days ago

Reviews


TP
Tangela P.
Missouri City, TX
Mercedes-Benz CLA-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Great customer service
Great customer service!!! David / Tony Resolved all of my issues as well as concerns.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/13/2018
Wow
Communication sucks they want you to pay in front for your parts & the parts take forever to come in. Be careful with their prices. I had to keep calling to check to see if my part came in. It’s a pregnant woman at the front desk she doesn’t speak all she does eating. This was my first time at this place and I will not be back!
Terrell B., General Manager from Sienna Auto responded on 04/13/2018

I'm glad we talked today. I hope you understood that because your parts were special order, dealer only, we required the parts payment only because the dealer holds us responsible for special order parts. We are glad that we got your car repaired after the previous shop damaged it. Have a safe trip.

Terrell Bales
General Manager

JC
Justn C.
Fresno, TX
Toyota Tundra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/12/2018
New management not correcting old management errors
Failed me on car inspection for 3 year old state rule on car tint that was 2% over limit. I've been getting my vehicle inspected at this location for the past 2 years with no issues or concerns. This rule is news to me and the vehicle is 11 years old. I was charged for the failed inspection and management sorry. I should not have been charged the fee due to prior management errors. I will not return to this auto shop.
Terrell B., General Manager from Sienna Auto responded on 01/12/2018

Mr. C, I feel it's possible we were not able to fully explain the situation while you were here. I will try to do so now. Your side windows are tinted too dark. Texas law allows 25% light emission or higher. Your windows are at 20% and that fails inspection. Yes, a few years ago the regulation was 20%.. This Building was purchased in June and a new business was opened at that time named Sienna Auto. We are unaffiliated with the previous business (Auto Fix Unlimited) that Previously passed your vehicle. As far as being Charged, a fee is collected for the inspection, pass or fail per State Guidelines. You then have a 15 day window in which the re inspection, after repairs, is free of charge. We hope this brings clarity to the fact your vehicle was passed by another shop when it should not have. We are merely trying to run an honest business.

Terrell Bales
General Manager

NR
Nakesha R.
Fresno, TX
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2017
Awesome
I think the owners are awesome. The only concern I have is that usually when a diagnostic test is performed and the customer does the recommended repair that fee is waived. Other than that I think the place is great.

CA
Carol A.
Missouri City, TX
Honda Accord Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2017
Diagnostic Fee
The service person didn't inform me completely about my choices. He basically told me to I can either get the problem diagnosed or have it fixed without informing me of the diagnostic fee. The only good thing is the problem was diagnosed correctly. I ended up getting my car fixed with my old mechanic who gave me a better price for the car repair.

DP
DONNA P.
Missouri City, TX
Chevrolet Suburban
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2017
Leave us alone
I don't choose to be stalked, at all. I can't leave lower than one star.

JD
JEFFERY D.
Fresno, TX
Hyundai Genesis Coupe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2017
HORRIFIC AUTO EXPERIENCE
The absolute worst experience I've ever encountered! Your company lacks the integrity and lack the expertise to repair foreign cars! Worst Mechanic and management ever!!! My vehicle is in worse shape than before it arrived!!! Legal matters are soon to follow!!! Sad!!!
Terrell B., General Manager from Sienna Auto responded on 06/21/2017

Jeffery.

As we discussed, I am new owner of the Sienna Autofix.  I bought the place 5th of June.  I look forward to earning your business.

Respectfully,
David Attaway
Owner 


KE
KAYLA E.
Fresno, TX
Cadillac DTS
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/09/2017
Unprofessional Service
I had my car there for a O2 sensor and there technicians play with your sound system if you have one in your car and my windshield was cracked there as well I would never take my car back there or recommend anybody to go there

EJ
Erwin J.
Fresno, TX
Mercedes-Benz E430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Erwin said that the place is honest and all the work they've done is very good.
This review was collected via phone interview by Customer Research Inc.

SP
Shadrya P.
Houston, TX
Lexus LS 460
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Shadrya said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Missouri City, TX
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
John said the customer service was great and it was fast.
This review was collected via phone interview by Customer Research Inc.

SC
Shauri C.
Houston, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Shauri said they did a great job. They were quick and efficient.
This review was collected via phone interview by Customer Research Inc.

JC
JOSEPH C.
Arcola, TX
Lincoln MKX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Good customer service.
Good customer service. Quality work

RS
Ricky S.
Texas
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Ricky said they were good, he was in and out.
This review was collected via phone interview by Customer Research Inc.

NL
Nikhil L.
Missouri City, TX
Chevrolet Camaro
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Nikhil said most parts of the service were good.
This review was collected via phone interview by Customer Research Inc.

KB
Katie B.
Sugar Land, TX
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Katie said the business is always reliable.
This review was collected via phone interview by Customer Research Inc.

MG
Marlow G.
Missouri City, TX
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Marlow said the business provided great service.
This review was collected via phone interview by Customer Research Inc.

CM
Christopher M.
Rosharon, TX
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Christopher said he had an inspection and it was very quick.
This review was collected via phone interview by Customer Research Inc.

NS
Nora S.
Missouri City, TX
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Nora said they do the services in a timely manner and the owner is very courteous to everyone that comes in to the facility.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Fresno, TX
Ford Fiesta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
Very fast and friendly
I come here for my oil changes and inspection and they are always available the staff is nice and friendly. They get the job done quickly!

LM
Loli M.
Missouri City, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Efficient and affordable
The left rear turning signal on my jeep 2003 was not turning on. We took it to a repair shop they said it was electrical due to bad wiring. Took it to Sienna Auto for a second opinion and all they did was change 3 lightbulbs and charged $29. I was so relieved the problem was minuet and Sienna Auto did not try to take advantage since its an old jeep. Will be going back there for everything, Thank you!