Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

265 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 2 days ago

Reviews


TP
Tangela P.
Missouri City, TX
Mercedes-Benz CLA-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Great customer service
Great customer service!!! David / Tony Resolved all of my issues as well as concerns.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/13/2018
Wow
Communication sucks they want you to pay in front for your parts & the parts take forever to come in. Be careful with their prices. I had to keep calling to check to see if my part came in. It’s a pregnant woman at the front desk she doesn’t speak all she does eating. This was my first time at this place and I will not be back!
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Terrell B., General Manager from Sienna Auto responded on 04/13/2018

I'm glad we talked today. I hope you understood that because your parts were special order, dealer only, we required the parts payment only because the dealer holds us responsible for special order parts. We are glad that we got your car repaired after the previous shop damaged it. Have a safe trip.

Terrell Bales
General Manager

JC
Justn C.
Fresno, TX
Toyota Tundra
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/12/2018
New management not correcting old management errors
Failed me on car inspection for 3 year old state rule on car tint that was 2% over limit. I've been getting my vehicle inspected at this location for the past 2 years with no issues or concerns. This rule is news to me and the vehicle is 11 years old. I was charged for the failed inspection and management sorry. I should not have been charged the fee due to prior management errors. I will not return to this auto shop.
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Terrell B., General Manager from Sienna Auto responded on 01/12/2018

Mr. C, I feel it's possible we were not able to fully explain the situation while you were here. I will try to do so now. Your side windows are tinted too dark. Texas law allows 25% light emission or higher. Your windows are at 20% and that fails inspection. Yes, a few years ago the regulation was 20%.. This Building was purchased in June and a new business was opened at that time named Sienna Auto. We are unaffiliated with the previous business (Auto Fix Unlimited) that Previously passed your vehicle. As far as being Charged, a fee is collected for the inspection, pass or fail per State Guidelines. You then have a 15 day window in which the re inspection, after repairs, is free of charge. We hope this brings clarity to the fact your vehicle was passed by another shop when it should not have. We are merely trying to run an honest business.

Terrell Bales
General Manager

NR
Nakesha R.
Fresno, TX
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2017
Awesome
I think the owners are awesome. The only concern I have is that usually when a diagnostic test is performed and the customer does the recommended repair that fee is waived. Other than that I think the place is great.

CA
Carol A.
Missouri City, TX
Honda Accord Cpe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2017
Diagnostic Fee
The service person didn't inform me completely about my choices. He basically told me to I can either get the problem diagnosed or have it fixed without informing me of the diagnostic fee. The only good thing is the problem was diagnosed correctly. I ended up getting my car fixed with my old mechanic who gave me a better price for the car repair.

DP
DONNA P.
Missouri City, TX
Chevrolet Suburban
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2017
Leave us alone
I don't choose to be stalked, at all. I can't leave lower than one star.

JD
JEFFERY D.
Fresno, TX
Hyundai Genesis Coupe
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2017
HORRIFIC AUTO EXPERIENCE
The absolute worst experience I've ever encountered! Your company lacks the integrity and lack the expertise to repair foreign cars! Worst Mechanic and management ever!!! My vehicle is in worse shape than before it arrived!!! Legal matters are soon to follow!!! Sad!!!
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Terrell B., General Manager from Sienna Auto responded on 06/21/2017

Jeffery.

As we discussed, I am new owner of the Sienna Autofix.  I bought the place 5th of June.  I look forward to earning your business.

Respectfully,
David Attaway
Owner 


KE
KAYLA E.
Fresno, TX
Cadillac DTS
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/09/2017
Unprofessional Service
I had my car there for a O2 sensor and there technicians play with your sound system if you have one in your car and my windshield was cracked there as well I would never take my car back there or recommend anybody to go there

Anonymous avatar
Verified Customer
Missouri City, TX
Cadillac CTS Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Oil Change
Fast efficient and courteous service.

BM
Barbara M.
Missouri City, TX
Lexus RX 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Barbara said the staff is friendly, timely, and competent.
This review was collected via phone interview by Customer Research Inc.

JG
Jorge G.
Missouri City, TX
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Jorge said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Missouri City, TX
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
James said the staff talked to him and answered all his questions. They took care of him right away and he has confidence in them.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Missouri City, TX
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
Great Place
Excellent service and friendly staff

LM
Lissette M.
Fresno, TX
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Lissette said the service is really nice and really great. The guy in the front is a really nice person and she appreciates the way he approaches the customer.
This review was collected via phone interview by Customer Research Inc.

TP
Tiffany P.
Missouri City, TX
Subaru Legacy
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Tiffany said the service was done quickly. The work was easy. She had a good experience.
This review was collected via phone interview by Customer Research Inc.

KC
Kara C.
Missouri City, TX
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Kara said this business was fast, easy and convenient.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
Webster, TX
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
Service
Fast friendly service.

RG
Rhon G.
Fresno, TX
smart fortwo
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Rhon said, this business stayed late to service his vehicle and he was very happy with their service.
This review was collected via phone interview by Customer Research Inc.

CC
Clyde C.
Missouri City, TX
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Clyde said everything was good and he was very happy.
This review was collected via phone interview by Customer Research Inc.

MS
Melonie S.
Fresno, TX
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Melonie said she likes the business and they're quick.
This review was collected via phone interview by Customer Research Inc.

SS
Stephanie S.
Missouri City, TX
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Great place
The guys at sienna auto are always so friendly and helpful. I really trust them. They have great customer service and always provide excellent and quality service to my vehicle. Thank you Sienna auto!