Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

269 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


CT
CLIFF T.
Carlsbad, CA
Ford Econoline Wagon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/22/2019
Ripoff
I took my carpet cleaning Van into your shop 2 weeks ago because my breaks were going out. You guys diagnosed it as a master cylinder that was leaking into the booster and wanted to charge me $1,100 out the door.

I thought that might be a little pricey so i looked up how much the parts were and the cost of the parts was only $150. If you charge me double for the part that would be $300 plus labor.

I had someone else look at it and the booster didnt even need to be replaced and i only paid $320 out the door for parts and labor.

How were you guys justifying charging me $1,100? It seems to me like you were trying to charge me 3 times what i should be paying for the service.

I feel like i should review your company online so you wont try and rip people off anymore. You can make this right by giving me my $58 back. 7604022077
The Team at Daves B. from Daves Better Auto Repair responded on 02/22/2019

I called the customer and thanked him for the review. But for his safty I  informed him that once the master leaks into the booster the rubber is conaminated you can't just suck the fluid out.The booster is going to fail and you will not have power brakes. I hope he takes my advice or do more research for his safety.


RH
ROBERT H.
Carlsbad, CA
Toyota Prius
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/08/2018
Dave is changing
Sevice is different now, not sure what has changed but will no longer continue to go to Dave’s

CC
CHRIS C.
Vista, CA
Kia Optima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/08/2019
Not sure
I got an oil change yesterday, around with having my air filter replaced.
They told me my front brakes needed replacing.
So I brought my car back today. A few hours later they carried to day they misspoke and my REAR brakes needed repair. I had them do it.
When I paid my invoice said, among other things, they said my air filter was dirty..... The same air filter I paid them for yesterday! Did they not give me a new one or do they just try to upsale customers and forgot I had it done the day before??
I'll be going in tomorrow to find out.
3 stats because it could be an honest mistake.... But I'm suspicious...

RN
RICK N.
Carlsbad, CA
Jeep Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/01/2018
fuel pump replacement
They did a great job, though I was told it would only take an hour and I was charged for 2

AD
Alex D.
Carlsbad, NM
Dodge Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/24/2017 Category: Service
Alex said this business is not professional, not knowledgeable or honest. He didn't like the customer service at this business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
San Diego, CA
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2019
Personable and friendly staff.
Will (senior mechanic) is honest and always offers a fair price. However, they are now under new management as Dave passed away about a year ago and Will no longer works there. I hope their great service stays the same.

LF
Lauren F.
Carlsbad, CA
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2018 Category: Service
Lauren said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

KD
KAY D.
Carlsbad, CA
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/01/2018
Honest
They made a mistake. They owned up to it and took steps to fix it, no fuss. I'll take integrity over perfection any day.

DC
David C.
Carlsbad, CA
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
David said they did good work but he's not sure it was all necessary.
This review was collected via phone interview by Customer Research Inc.

PT
Paul T.
California
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018 Category: Service
Paul said he gives Rich, the owner high marks but he had to inform his mechanic to fill up the fluids after Paul told him they were not filled.
This review was collected via phone interview by Customer Research Inc.

GD
Gary D.
California
Lexus ES 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Gary said the wait time at the facility was a little longer then expected. He would like to thank Will for being so kind and patient with him as well.
This review was collected via phone interview by Customer Research Inc.

AG
Aamir G.
California
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2018 Category: Service
Aamir said the work could have been a bit faster.
This review was collected via phone interview by Customer Research Inc.

PD
Phill D.
California
Mitsubishi Montero
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Phill said it took a long time and it cost a lot.
This review was collected via phone interview by Customer Research Inc.

DH
Dave H.
California
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018 Category: Service
Dave said that he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

NR
Nick R.
Carlsbad, CA
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2018 Category: Service
Nick said it was a pretty good experience. He would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Carlsbad, CA
Lexus GS 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2018 Category: Service
Brian said Dave was really good. When he first took his vehicle in, he stated he felt the staff didn't order the part when they said they would, so it took a little longer. He appreciates their good work.
This review was collected via phone interview by Customer Research Inc.

ML
Mary Lou L.
California
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2018 Category: Service
Spoke with Ron. He said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

CS
CRAIG S.
Carlsbad, CA
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017
Craig's Cruz
Always polite, professional customer service. Work fairly timely. I look forward to my call to pick up my car, knowing you might find some other minor service... and I trust you're not just "nickle and dime-ing" me. Overall good service and I will keep coming back.

BB
Bradford B.
California
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2017 Category: Service
Bradford said he is grateful and thankful to this business for taking care of him quickly. They were awesome and treated him really great.
This review was collected via phone interview by Customer Research Inc.

LW
Lori W.
California
FIAT 500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2017 Category: Service
Lori said she had to wait a little bit longer than originally promised.
This review was collected via phone interview by Customer Research Inc.

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