Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

268 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


CT
CLIFF T.
Carlsbad, CA
Ford Econoline Wagon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/22/2019
Ripoff
I took my carpet cleaning Van into your shop 2 weeks ago because my breaks were going out. You guys diagnosed it as a master cylinder that was leaking into the booster and wanted to charge me $1,100 out the door.

I thought that might be a little pricey so i looked up how much the parts were and the cost of the parts was only $150. If you charge me double for the part that would be $300 plus labor.

I had someone else look at it and the booster didnt even need to be replaced and i only paid $320 out the door for parts and labor.

How were you guys justifying charging me $1,100? It seems to me like you were trying to charge me 3 times what i should be paying for the service.

I feel like i should review your company online so you wont try and rip people off anymore. You can make this right by giving me my $58 back. 7604022077
The Team at Daves B. from Daves Better Auto Repair responded on 02/22/2019

I called the customer and thanked him for the review. But for his safty I  informed him that once the master leaks into the booster the rubber is conaminated you can't just suck the fluid out.The booster is going to fail and you will not have power brakes. I hope he takes my advice or do more research for his safety.


CC
CHRIS C.
Vista, CA
Kia Optima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/08/2019
Not sure
I got an oil change yesterday, around with having my air filter replaced.
They told me my front brakes needed replacing.
So I brought my car back today. A few hours later they carried to day they misspoke and my REAR brakes needed repair. I had them do it.
When I paid my invoice said, among other things, they said my air filter was dirty..... The same air filter I paid them for yesterday! Did they not give me a new one or do they just try to upsale customers and forgot I had it done the day before??
I'll be going in tomorrow to find out.
3 stats because it could be an honest mistake.... But I'm suspicious...

RH
ROBERT H.
Carlsbad, CA
Toyota Prius
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/08/2018
Dave is changing
Sevice is different now, not sure what has changed but will no longer continue to go to Dave’s

AD
Alex D.
Carlsbad, NM
Dodge Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/24/2017 Category: Service
Alex said this business is not professional, not knowledgeable or honest. He didn't like the customer service at this business.
This review was collected via phone interview by Customer Research Inc.

FT
Fernando T.
Cardiff By The Sea, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Fernando said the staff provides a good , fast, service.
This review was collected via phone interview by Customer Research Inc.

JB
JEREMY B.
San Diego, CA
Volvo C30
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
Great Service, same day repairs
Called, came down and had my breaks replaced, oil changed, tires rotated (complimentary), and diagnostic ran in a short time. Will be back next time around.

DK
DON K.
Carlsbad, CA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019
Freindly,Knowledgable
Professional

MM
Mike M.
Carlsbad, CA
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Mike said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AS
ARDIS S.
Carlsbad, CA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019
BEST OF THE BEST--good service, reasonable prices, and great employees.
Have been trying today to think of ways to both thank you and do something to help you....may contact YELP, and I have already recommended you to several friends here at Carlsbad by the Sea. I think Midge Pierce brought or will bring her car in. I have give your card at the front desk for them to recommend to other residents who seek advice. You service went way beyond the "call of duty" on Thursday. The check engine light is off and your charges very reasonable. This morning, when I went down to my car in the garage, I realized I should have allowed more time since one of you drove my car, and I've become accustomed to spending time trying to get the seat height and distance from the pedals to make driving easier for me. EUREKA...I had plenty of time to get to the vet's office without making any adjustments. THANK YOU. Ardis Soma

LA
Luis A.
Los Angeles, CA
Buick Encore
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Luis said they were very helpful in everything he asked.
This review was collected via phone interview by Customer Research Inc.

JP
JOEY P.
Carlsbad, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Last minute fix...
These guys are amazing my front passenger window was broken and stuck in the down position. There was talk of rain coming soon. I knew I had to get moving and find a mechanic in the Carlsbad area that could cater to my needs. I contacted Dave and he Saw me right away. The window is fixed in no time and the staff was completely amazing. I recommend Davis to anybody and everybody even if you live in Los Angeles you should come down to Dave’s and take a vantage of their hospitality and amazing work.

CS
CRAIG S.
Carlsbad, CA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Bad Valve cover gone good
Check engine light came on, car was idling a rough. Mileage about 65000 so I figured some kind of tune up. After initial check my valve cover needed replacing, I got what I thought was a fair price for the services I ok'd. When I went to pick up my car and pay for my services my payment was almost $100.00 less than quoted . The service manager said he found better prices for parts and passed the savings back to me. I was astounded! Car is running great now.

JJ
JOHN J.
Carlsbad, CA
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019
Good work. Fair price.
Did oil, filter and lube for my Ford. It still runs and they did not try to sell me anything. Not bed for 30 bucks.

IB
Isabel B.
Carlsbad, CA
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Isabel said the staff was helpful and did as asked.
This review was collected via phone interview by Customer Research Inc.

RS
RICHARD S.
Carlsbad, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019
Friendly Professional Service
I have been going to Dave's Better Auto Repair for about two years. They are very personable, professional and fair. They don't try to up sale you. They have always respected my Toyota Tacoma needs. The owner, Rich, is very approachable and values customer service. I highly recommend him and his staff. Carlsbad is lucky to have a business that values relationships with their customers.

LQ
Lauren Q.
Carlsbad, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Lauren said the staff provided good customer service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DO
DALE O.
Carlsbad, CA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
See comments below
Great friendly, professional competent repair service on my Ford Fusion .
Problem diagnosed and repaired in a fraction of the time that in would have taken the FoMoCo garage to do the fix.
Thank you for a job well done.

JJ
JAKE J.
San Diego, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Great honest work
Normally you hear about mechanics ripping you off. Not this place. After they charged me they called me back letting me know there was an invoice error and I was to be refunded. Truck runs great.

DM
David M.
Carlsbad, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
David said the business does good work at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

RJ
RJ J.
Carlsbad, CA
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019
Always Professional
Thank you Rich and everyone at Daves Better Auto Repair .. You guys did a great job at a reasonable price ..

Thank you

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