Overview

Overall Rating 4.98/5Overall Rating 4.98/5Overall Rating 4.98/5Overall Rating 4.98/5rating 4.98

212 Reviews

100% Would Recommend
98% Business Response
Latest Review about 2 hours ago

Reviews


DG
Debbie G.
Pontiac Grand Am
Verified Customer
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09/19/2019
Jon
Thank u once again for the repairs on 2002 pontiac grandam. That was three problem. Car is running great no more noise.

GS
Gary and Cindy S.
Naperville, IL
INFINITI QX56
Verified Customer
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09/17/2019
Great Place
We always take our cars here. Honest with reasonable prices. Best auto repair for south Naperville.

RD
Ralph D.
Plainfield, IL
GMC Acadia
Verified Customer
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09/17/2019
Service is always outstanding
Service is always excellent. Very knowledgeable on all my cars. I have been a customer for years

JK
Jason K.
Aurora, IL
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019
Outstanding Service!
Every time I go to Douglas Automotive Repair I can count on great service at an honest price. The people who work there are always courteous, polite and informative. I’d recommend Douglas Automotive to anyone.

SB
Sebastian and Katrina B.
Plainfield, IL
INFINITI FX45
Verified Customer
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08/29/2019
Excellent business
I love doing business with Doug they are the best
Caryn M. from Douglas Automotive Repair responded on 08/30/2019

Thanks Sebastian! We're happy that you're pleased with our service.  We've always treated our customers the way we want to be treated--with honesty and fairness.  Thanks for sharing!


Verified Customer
Plainfield, IL
Ford Escape
Verified Customer
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08/29/2019
Service Review
We have been going to Douglas Automotive for 10 years and the honest service they provide has been great!
Caryn M. from Douglas Automotive Repair responded on 08/29/2019

Thanks! We're happy you're pleased with our service. We have always treated our customers the way we want to be treated--with honesty and fairness.  Thanks for sharing!


DC
Dewey and Holly C.
Plainfield, IL
Ford Mustang
Verified Customer
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08/22/2019
Always GREAT service!
We have used Douglas Automotive for 20 plus years and they are so reliable and trustworthy. Hands down to everyone there including Doug, Jim and Karen! Highly recommended their service.
Caryn M. from Douglas Automotive Repair responded on 08/29/2019

Thanks Holly and Dewey! We appreciate the business and are happy you're pleased with our service. We strive to exceed expectations. Thanks for sharing!


LP
Lawrence (Larry) P.
Naperville, IL
GMC Sierra 3500
Verified Customer
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08/21/2019
clean and efficient
I've never had to bring back a vehicle cause the repair wasn't fixed the first time.
Caryn M. from Douglas Automotive Repair responded on 08/21/2019

Thanks, Larry! We appreciate your business and the trust you place in us.  We're happy you're pleased with our service. Thanks for sharing!


HL
Honey and Mike L.
Naperville, IL
Toyota Matrix
Verified Customer
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08/20/2019
Another great job by Douglas
My brakes literally gave out while driving home the other day. Not only scary but could have been very expensive to repair. But Jim discovered that it wasn't the brakes. Instead it was something unrelated but a problem...that he fixed immediately. So the issue was resolved quickly, honestly and at a great price.
Caryn M. from Douglas Automotive Repair responded on 08/21/2019

Thanks Mike and Honey! We're happy you're pleased with our service and appreciate the trust you place in us.  Thanks for sharing!


DV
Dan V.
Naperville, IL
Chevrolet Impala Limited
Verified Customer
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08/20/2019
Professional friendly service
Great service and treated like a VIP
Caryn M. from Douglas Automotive Repair responded on 08/21/2019

Thanks, Dan!  We're happy you're pleased with our service and appreciate the trust you place in us. Thanks for sharing! 


TH
Terry and Lori H.
Aurora, IL
Nissan Altima
Verified Customer
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08/17/2019
Inspected and repair kids college car
They are always professional and treat you like family.
Caryn M. from Douglas Automotive Repair responded on 08/21/2019

Thanks! We're happy you're pleased with our service and appreciate your business and the trust you place in us.  Thanks for sharing!


SW
Shiela W.
Aurora, IL
Buick Enclave
Verified Customer
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08/17/2019
No place I’d rather go for auto repair
This was my 2nd car to take to Douglas Automotive Repair and I’m very happy with their customer service. They are friendly, knowledgeable and trustworthy. They are honest in their assessment of what needs to be done (or not) and I’m never pressured to any repairs.
Caryn M. from Douglas Automotive Repair responded on 08/21/2019

Thanks, Shiela! We've always treated our customers the way we want to be treated--with honesty and fairness.  We appreciate the business and the trust you place in us.  Thanks for sharing!


MR
Mike R.
Chevrolet TrailBlazer
Verified Customer
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08/12/2019
Fast, professional, friendly service.
Took car in early Thursday afternoon and done by Friday afternoon. Billy is the best mechanic we have found. He always fixes our car with the utmost knowledge and professionalism
Wouldn't take our car anywhere else.
Caryn M. from Douglas Automotive Repair responded on 08/13/2019

Thanks, Mike!  We think Billy's great, too!  We appreciate the business and are happy you're pleased with our service.  Our philosophy has always been to treat people the way we want to be treated--with honesty and fairness.  Thanks for sharing!


MH
Mike H.
Glen Ellyn, IL
Plymouth Sundance
Verified Customer
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08/10/2019
honest trustworthy knowledgeable
I brought my old rusted out car in for failing brakes and the Douglas staff got it safely rolling. I couldn’t be more satisfied.
Caryn M. from Douglas Automotive Repair responded on 08/13/2019

Thanks, Mike!  We appreciate your business and are happy you're pleased with our service!  Thanks for sharing!


SS
Stanley S.
Oswego, IL
Ford Police Interceptor
Verified Customer
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08/08/2019
Scheduling my maintenance in Arizona
Jimmy's going to have to let me know when he's coming out to Arizona so we can polish up my truck
Caryn M. from Douglas Automotive Repair responded on 08/13/2019

Thanks, Stanley!  We appreciate your business and wish you good luck as you move across country!  Thanks for sharing!


JH
John H.
Naperville, IL
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019
Friendly quick service
It is always a pleasure to go to Douglas automotive for my service and repair needs. They are friendly, quick, and do a good job.
Caryn M. from Douglas Automotive Repair responded on 08/13/2019

Thanks, John!  As always, we appreciate your business and are happy you're pleased.  Thanks for sharing!


RV
Rick V.
Plainfield, IL
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08/06/2019
Great service , you guys always have the answers to our questions!
Jim just installed a steering stabilizer on our mobile home and it has made our travels much easier! Always a good experience with everyone at Douglas Automotive.
Caryn M. from Douglas Automotive Repair responded on 08/06/2019

Thanks Rick! We're happy you're pleased with our service. Glad you had a good trip, too! Thanks for sharing.


TR
Troy R.
Montgomery, IL
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019
The Best Auto Repair Shop Ever!!
Nobody likes having their vehicles worked on. It can be expensive and you never now if you have a honest reliable person working on your vehicle. At Douglas Auto Repair they are so up front and honest it's amazing! I personally have never had any issues with their work, always A +++. The best part of DAR is the staff, Doug, Karen, Jim and rest are the BEST! Very kind, great communication and always very professional! The shop and waiting are immaculate so that says a lot also! I HIGHLY recommend DAR. Coming from a very satisfied, lifetime customer thank you and keep up the great work. Love you guys!! Sincerely Troy
Caryn M. from Douglas Automotive Repair responded on 08/06/2019

Thanks, Troy! We appreciate your business and the trust you place in us.  Our philosophy has always been to treat our customers with fairness and honesty.  Thanks for sharing!


JS
Jim S.
Aurora, IL
Dodge Grand Caravan
Verified Customer
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08/05/2019
Great people. Fast and accurste service
Always friendly. Fast and accurate work.
Very professional. Extremely clean shop and inviting waiting area.
Caryn M. from Douglas Automotive Repair responded on 08/06/2019

Thanks, Jim!  We're happy you're pleased with our service and appreciate our business.  Thanks for sharing!


Verified Customer
Naperville, IL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019
Trustworthy & very honest
Douglas Auto is the best! I used to take my car to the dealer, then moved on to local oil/brake store, then a friend recommended Douglas. Very honest & reasonable. They’ll explain & show you everything that’s wrong with your car. They’re realistic as to what needs to be fixed & when to fix it (if you can’t afford to fix at the time). Not going going anywhere else!
Caryn M. from Douglas Automotive Repair responded on 08/06/2019

Thanks! Our philosophy has always been to treat our customers with honesty and fairness.  We're happy you're pleased with our service!  Thanks for sharing!


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