Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1387 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.800002/5Overall Rating 3.800002/5Overall Rating 3.800002/5rating 3.800002rating 3.800002
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
97% Would Recommend
Latest Review 4 days ago

Reviews


JD
JOSEPH D.
Hampton, GA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2017
Theo's Fixed It!
Theo's contacted me to refund a portion of the accidental overcharge - what great service! I WILL be back!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/24/2017
Transmission fluid leak
I was billed $166 to replace a 6'' section of hose and two hose clamps. There was no diagnostics or troubleshooting involved (leak was at the connection between trans and radiator), and the job was easily accessible. Too high for the work being done.
Theo K. from Theo's Automotive responded on 09/27/2017

Mr. Joseph,
You were right a clerical mistake was made in our part. It was corrected and we issued a refund to you.
Sorry for our mistake,
Thank you, THEO

Theo K. from Theo's Automotive responded on 09/27/2017

Mr. Joseph,
Thank you very much for your responce and your review.
Theo


DR
DAVID R.
Peachtree City, GA
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2016
Theos recognizes any mistake and then makes it right!
Theo's staff made sure everything was taken care of. I thought it was excellent that Theo himself, reached out to me and told me to contact him personally on my next visit. We are all human and it is t so much about making a mistake as it is what someone does after...Theos is first class!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/19/2016
Not there very best this time...
First let me say that Theos is AWESOME and honest! But they are human too. I brought my car in due to some leaks that were identified as oil leaks. I also got an oil change and a break fluid flush/fill. You can imagine my surprise when I got my car back and after a spot check learned that they didn't top off the other fluids like they usually due....not a huge deal btw, but the principle of the thing as it is part of your oil service....sadly, I drove off the lot and found my car super vibrating.....I had a meeting and couldn't get the car back to them until the next day....note: it was NOT vibrating At all prior to the work done....I brought it back the next day to learn that apparently, my engine mount had broke off and this was the cause of the vibration issue....and was told that it was simply bad timing (yet was also told that when they test drove my car after the initial work, that all was fine ).... clearly it wasn't. I don't know enough about cars to understand if it was caused by the work they did - since it was not their specialty mechanic that worked on my car this time or if it really was a mere coincidence that it suddenly happened as I drove off their lot. Either way, I had to get a rental car and pay another $240 to get the car fixed. It runs excellent right now and is just like it was before the first repair. So right now I am pleased.

Everyone was super nice and I still have absolute faith in them as my repair shop....but this was not a 5 star visit for me this time. I will continue to bring my car in for service, but will definitely check better that all things are included and/or done correctly before leaving the lot.
Theo K. from Theo's Automotive responded on 11/23/2016

Mr. David,
Thank you very much for your review and I do appreciate your kind words. I am sorry the trouble you had with the issue with the busted motor mount. I assure you that we did nothing to create this problem however I completely understand your feeling and understanding about it.
I am sure we can make it up in the future, please talk to me on your next visit and I promise you I will make it good for you. Of Course 5 star reviews is what always are aiming for, but sometimes as you say we have to settle for 3.
Thank you, THeo


JF
Jared F.
Georgia
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/14/2016 Category: Service
Jared said this business has not done anything to resolve his initial dissatisfaction with them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/14/2016 Category: Service
Jared said the business had his vehicle for a month and a half. He had to return it to them after having it a day. They paid for the tow and he would appreciate if they would cover the cost of repair because he had to return. Everyone there was nice but they never got in contact with him, he had to call to them.
This review was collected via phone interview by Customer Research Inc.
Theo K. from Theo's Automotive responded on 02/16/2016

Mr. Jared,
I believe you were aware prior the last repair that we did in your truck that you had an issue with contaminated fuel but you chosen to ignore it at that time. The failure this time is not what we have worked on previously it is because your fuel is contaminated and your gas tank needs to be removed and cleaned. In any case we will try to help out if any further repairs are needed.
Thank you, THEO


ML
MARK L.
Peachtree City, GA
Land Rover Discovery
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2014
corrective measures promptly taken
Theos is excellent in promptly taking steps to correct or complete repair. I have relied on their expertise for many years, and it is the only repair facility in this town that I trust when I have a car problem that is unusual or complicated. If additional symptoms arise after a repair, I can be assured that they will go over and above the regular course of business to make sure it is corrected.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/22/2014
repair not fix it
The radiator on my 2003 Land Rover Discoverer was leaking. You replace clamp and I paid $112. Next day, radiator still leaking! I'm afraid you missed the boat on this one!
Theo K. from Theo's Automotive responded on 06/23/2014

Mark,
It's not by chance we have 98% positive reviews on our work. It is because we employee dedicated, hard working, knowledgeable and honest individuals. You brought in your 2003 Land Rover for a coolant leak and we pressure tested the cooling system (system pressure) and we discovered a leak on one of the coolant hoses behind the throttle body was leaking.
We repaired the leak, and verified it again by pressure testing the system that we had no more leaks. You, as a gentleman, should have either called me or brought your car back for us to verify the source of this new leak, that of course would have been free of charge. Instead, you choose to post this one star negative review.
There will always be 2% of customers that no mater what we do, there will always be something to complain or be unhappy about it, and it'sunfortunate you didn't allow us the opportunity to not be that 2%. Please come back to our garage with the credit card you used and we will issue you a full refund for the $112.00 you paid, and wish you the best in finding someone else for your future automotive needs.
Theo
Theo K. from Theo's Automotive responded on 07/14/2014

Mr. Mark
Thank you for your kind review it is greatly appreciated.
Theo


DP
Doug P.
GA
Jeep Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2012 Category: Service
Spoke with Pam. She said the business corrected all the complications she had with them but she did not elaborate any further.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/16/2012 Category: Service
Doug said he still has the problem that he had on his last visit. The technicians at the business rebuilt the air comditioner although it is still not working. The technicians said there was a bad part that needed to be replaced. He did not specify which part. He said that instead of paying only $90 for the repairs he paid $240.
This review was collected via phone interview by Customer Research Inc.
Theo K. from Theo's Automotive responded on 06/19/2012
Mr. Doug, It is my obligation to respond to my customers if there is an issue with our work, so after receiving your complaint, I spoke with Scottie, and he said as far as he knew after speaking with you, your AC was fixed after we replaced one of the AC hoses. Furthermore, I told him to call you and to make sure everything was working OK and you told him that everything was working fine and that there weren't any issues. So since we pride ourselves on our work, ethics and customer service, I would appreciate it if you please revise your review of Theo's Automotive and be fair, given the facts of the situation and we did fix your problem. Thank you for your business Theo Kazadzis

JP
JOYCE P.
Peachtree City, GA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Excellent quality work and outstanding associates doing an great job.
I trust the workmanship of THEO's associates. They are extremely knowledgeable and always willing to help. Never had a problem with the maintenance service. I have been using THEO's service for over ten years with outstanding results. Keep up the great work.
George P
Theo K. from Theo's Automotive responded on 03/16/2019

Thank you for taking time to write a 5 star review. We love to hear stories of those who follow the shop and our service down through the years. We are honored that you have entrusted us to take care of your automotive needs for the past decade! We love having a customer family such as yourself.


Verified Customer
Fayetteville, GA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
solid mechanics, great customer service
Quick service, accurate price estimate for the work I needed. And they're a fun bunch.
Theo K. from Theo's Automotive responded on 03/16/2019

Thank you for taking time to write a review about your experience in our automotive shop. We are happy to welcome you to the family and look forward to caring for your vehicle needs for many moons to come.


RB
Robert B.
Peachtree City, GA
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Robert said the customer service is great and Glen is professional and trustworthy.
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
Sharpsburg, GA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Spoke with Renee. She said Glen was extremely helpful. He gave her the estimate, and the one he gave her only went over $40. The pricing was incredible, they were timely, and everyone was courteous and professional.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Peachtree City, GA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
Glen is a very knowledgeable mechanic.
Great turnaround time at completing service to vehicles.
Theo K. from Theo's Automotive responded on 03/16/2019

Thank you for the five star recommendation! We love to hear the feedback from our valued customers. 


SR
SCOTT R.
Newnan, GA
Mercedes-Benz SLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019
Oil Leak
Had oil leak. Wasn't sure where the oil was coming from (cam plugs was the issue). Also needed trunk struts. All was replaced / fixed. Steam cleaned the engine (because oil leak). Love the care you give my car when my wife brings it to you. Thanks for the great service
Theo K. from Theo's Automotive responded on 03/16/2019

A special thank you for a great review. We love to hear the feedback from our long-standing customers. Providing the very best in the automotive filed is our primary goal, and we are thrilled your experiences with our shop have been good ones. 


SR
SCOTT R.
Newnan, GA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019
Regular maintenance
Came in for oil change and brake flush. Another fantastic job by Theo's Automotive.
Theo K. from Theo's Automotive responded on 03/16/2019

Thank you again! We appreciate the reviews, recommendation, and business you bring us! Keeping customers as yourself coming back is what we strive for. 


CN
Charles N.
Peachtree City, GA
BMW M5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019 Category: Service
Charles said the business did a pretty good job.
This review was collected via phone interview by Customer Research Inc.
Theo K. from Theo's Automotive responded on 03/16/2019

Thank you for taking the time to review our automotive shop! We are always here for your vehicle needs.


JW
Jane W.
Peachtree City, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019
People & Skill Level Excellent
This crew knows their stuff! So tired of being a number elsewhere. We had an old Ford Ranger that needed countless items....hoses, starter, headlights belts tune-up. They were up front with pricing and called when one item came in broken...and had to reorder it's replacement. Thank You for being honest & upfront during every step.

JG
JIM G.
Porsche Cayman
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019
Great Service Experience
Owning your first pre-owned Porsche can be an adventure in learning. As you learn it becomes important to find a trusted local independent shop that owns a PIWUS and has a great Porsche mechanic. I found Theo’s and Glen Berry there.

I can’t say enough about how terrific this first major service of my Cayman was. In addition to driving me back home after dropping off the car, Glen went above and beyond in diagnosing and fixing a nagging issue. He also took pictures and kept me fully informed of the condition of all replaced fluids.

I will not go anywhere else for Porsche service in the future - I found the right shop and the right professional. Very pleased and happy - the Cayman S is purring like the tiger it is supposed to be
Theo K. from Theo's Automotive responded on 03/07/2019

Mr. Guantt, thank you for your OUTSTANDING review! We are very lucky that Glen is part of our automotive team and has been for a couple decades now. And now, we are thrilled to have you join our automotive family. We are here for all of your needs that may arise in the years to come. 


GH
Gregory H.
Senoia, GA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Spoke with Gregory's wife. She said the mechanics are very personable, also professional, and they take as much time as is needed to fully answer her questions. They also give estimates up front, honor their price quotes, and they do everything they can to do the best job at the least expense to the customer. The facility is a very clean place, everyone is dressed professionally, and it's a great place to do business.
This review was collected via phone interview by Customer Research Inc.
Theo K. from Theo's Automotive responded on 03/07/2019

Thank you for taking time out of your day to give a review for our automotive shop. To hear that your experience with our office has been exceptional is very nice. Thank you again for your kindest words! 


KF
KIM F.
Peachtree City, GA
Porsche Macan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019
Excellent Customer Service
Jim was very helpful and friendly. Jim had a quote to me for the repair on my car extremely fast, ordered the parts and had the repair completed within two business days. The entire process was extremely professional and well handled.
Theo K. from Theo's Automotive responded on 03/07/2019

We would like to personally thank you for such a thoughtful review! We love to hear the feedback from our valued customers and we are pleased to hear that Jim took such great care of you and your automotive needs. It is important for us to build long lasting relationships!


SH
Steve H.
Peachtree City, GA
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Steve said that his vehicle had an issue and the place got it fixed in no time at all, for a reasonable charge.
This review was collected via phone interview by Customer Research Inc.
Theo K. from Theo's Automotive responded on 03/07/2019

We are always grateful to our wonderful customers who take the time to recommend our automotive shop. Caring for your automotive needs has been a pleasure


SC
Stephanie C.
Locust Grove, GA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Stephanie said the staff finished the work quickly, and they were really nice and helpful. The business also had really great pricing.
This review was collected via phone interview by Customer Research Inc.
Theo K. from Theo's Automotive responded on 03/07/2019

A special thank you for such a great review. We love to hear the feedback from our valued customers, and are humbled by your kind words! 


MG
MIKE G.
Peachtree City, GA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019
Great Team
Prompt, friendly service
Theo K. from Theo's Automotive responded on 03/07/2019

Thank you for your recommendation and years of continued business! 


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