Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1387 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.800002/5Overall Rating 3.800002/5Overall Rating 3.800002/5rating 3.800002rating 3.800002
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
97% Would Recommend
Latest Review 4 days ago

Reviews


RB
Robert B.
Peachtree City, GA
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Robert said the customer service is great and Glen is professional and trustworthy.
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
Sharpsburg, GA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Spoke with Renee. She said Glen was extremely helpful. He gave her the estimate, and the one he gave her only went over $40. The pricing was incredible, they were timely, and everyone was courteous and professional.
This review was collected via phone interview by Customer Research Inc.

JW
Jane W.
Peachtree City, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019
People & Skill Level Excellent
This crew knows their stuff! So tired of being a number elsewhere. We had an old Ford Ranger that needed countless items....hoses, starter, headlights belts tune-up. They were up front with pricing and called when one item came in broken...and had to reorder it's replacement. Thank You for being honest & upfront during every step.

Verified Customer
Brooks, GA
Porsche 911 Carrera
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/20/2019
Overfilled my Engine on Oil Change
Overfilled my Porsche 911 Turbo engine by 1.5 quarts. It billowed white smoke and was running inconsistently. Unsure of the extent of the damage caused. Have to take it to Porsche for analysis.

JM
JEFF M.
Peachtree City, GA
Honda Pilot
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/15/2019
$3000 and still leaking oil
Not so happy with my last 2, very expensive visits. We've now spent close to $3000 on the car and it is still dripping oil in the garage. I know we need to bring it back yet again, but just haven't had the time. In addition, one of the services we requested last time (replacing a light bulb behind the dash) was not done even after leaving the car with you for several days. I've typically had a good experience, but no so much right now.

AZ
ANTHONY Z.
Peachtree City, GA
Mercedes-Benz C230
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
Check Engine/Rough Running - C230 Kompressor
Brought in 1999 C230 with 238,800 miles running very badly. Diagnosed and repaired in a day. Theo performed a compression test to verify engine condition as input into the financial side of the repair decision and explained positive results. Car back to running smoothly.

RC
ROGER C.
Peachtree City, GA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
The staff are great and competent people
I've been using Theo's for 20+ years for several reasons: 1) Theo cares about his customers, 2) Jim, the service manager, both cares about customers and is a hoot to talk with, 3) they always provide prompt and timely service, 4) they are willing to explain multiple times what the problems are and the proposed fixes. The front office staff including Sam and Athena are likely wise helpful and knowledgeable. They've all seen me through a Corvette, BMW M3, Avalon, and BMW 528 over the years - always at better prices than the dealerships.

MB
MIKE B.
Peachtree City, GA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019
Supper Subaru.
Oil change.

MJ
MELISSA J.
Peachtree City, GA
Kia Rondo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019
Great customer service
Vee professional told me exactly what was wrong with my car and the price was excellent absolutely love this place thank you to to everyone

Verified Customer
Fayetteville, GA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
BMW Repair
Prompt and thorough attention to needed repair. Glen is a BMW guru, will be back to keep mine in top shape.

MS
Marie S.
Peachtree City, GA
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Marie said the business knew what they were doing and fixed the vehicle in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

GA
GEORGE A.
Fayetteville, GA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Fit Me In, Short Notice
I was only in town Monday and gone the rest of the week. Needed an oil change service. Called Theo's Monday early AM anticipating "not today". Pleasant surprise was a scheduled time for Monday afternoon. Service was completed within 30 minutes.

PG
Percy G.
Newnan, GA
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018 Category: Service
Percy said the service was great. The employees let him know what repairs were needed and they fixed it that day.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Tyrone, GA
Mercedes-Benz 420SEL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
James said the staff did everything and they did it quickly and at a good price.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Fayetteville, GA
BMW 3 Series
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/08/2018
Watch the upsale tactic
Staff was very friendly and establish ment was very comfortable and clean. I called to schedule appointment for diagnostic. Have a warranty and pretty sure it was a hassle no one wanted to deal with. Arrived on time with simple emissions issue waited over 2 hours for some to touch the car, had to ask. Check was completed pretty quickly and was called next day for pricing. The major issue was the attempted upsale. The repair cost quoted was presented as related to my emissions issues and very pricey. I knew the cost of part and labor before I came so with warranty didnt understand why it was hundrends of dollars higher.I asked for itemized pricing and service reasons had to be called back. Price significantly changed as services quoted were "maintaince related" and not mandated at this point. I truly had no issues if reccommendation had been given but the fact it was quicky qupted and wrapped in a deceptive upcharge was very bad. I clearly stated I was simply there to address the emmissions issue covered bu warranty.I did have the vehicle repaired by Theos.It was suppose to include an emissions and didnt so a wasted trip to "finish" and had to pay elsewhere for clearance but no other issues. My advice honor appointments or advise customers it will be treated as a walk in. Also, be honest and tell people what they NEED, made me question the integrity of the company.

Verified Customer
Peachtree City, GA
INFINITI G37 Coupe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/01/2018
Very pleasant but...
Brought my car in due to malfunction in the back-up sonar system. Realizing that the error code can only be read by computer, I called ahead to verify that the shop had the proper equipment. I was advised that they did but was told when I picked up the car that their system can’t communicate with my car. Not sure why that would trigger a significant labor charge. I also had to call to see if the car was ready.

JR
Joseph R.
Peachtree City, GA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Joseph said he's taking in his vehicle to get some more things done that were suggested.
This review was collected via phone interview by Customer Research Inc.

CP
Cornelius P.
Atlanta, GA
GMC Envoy
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2018 Category: Service
Cornelius said the work performed by this business was average. He is taking the vehicle back since he is still having issues.
This review was collected via phone interview by Customer Research Inc.

JG
June G.
Newnan, GA
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
June said they do a good job and she likes the work.
This review was collected via phone interview by Customer Research Inc.

NS
Nikols S.
Moreland, GA
Mercedes-Benz SLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Nikols said his vehicle got fixed at this business.
This review was collected via phone interview by Customer Research Inc.

Displaying 1 Review