Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1348 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.800002/5Overall Rating 3.800002/5Overall Rating 3.800002/5rating 3.800002rating 3.800002
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
98% Would Recommend
Latest Review about 6 hours ago

Reviews


GA
GEORGE A.
Fayetteville, GA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Fit Me In, Short Notice
I was only in town Monday and gone the rest of the week. Needed an oil change service. Called Theo's Monday early AM anticipating "not today". Pleasant surprise was a scheduled time for Monday afternoon. Service was completed within 30 minutes.

PG
Percy G.
Newnan, GA
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018 Category: Service
Percy said the service was great. The employees let him know what repairs were needed and they fixed it that day.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Tyrone, GA
Mercedes-Benz 420SEL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
James said the staff did everything and they did it quickly and at a good price.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Fayetteville, GA
BMW 3 Series
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/08/2018
Watch the upsale tactic
Staff was very friendly and establish ment was very comfortable and clean. I called to schedule appointment for diagnostic. Have a warranty and pretty sure it was a hassle no one wanted to deal with. Arrived on time with simple emissions issue waited over 2 hours for some to touch the car, had to ask. Check was completed pretty quickly and was called next day for pricing. The major issue was the attempted upsale. The repair cost quoted was presented as related to my emissions issues and very pricey. I knew the cost of part and labor before I came so with warranty didnt understand why it was hundrends of dollars higher.I asked for itemized pricing and service reasons had to be called back. Price significantly changed as services quoted were "maintaince related" and not mandated at this point. I truly had no issues if reccommendation had been given but the fact it was quicky qupted and wrapped in a deceptive upcharge was very bad. I clearly stated I was simply there to address the emmissions issue covered bu warranty.I did have the vehicle repaired by Theos.It was suppose to include an emissions and didnt so a wasted trip to "finish" and had to pay elsewhere for clearance but no other issues. My advice honor appointments or advise customers it will be treated as a walk in. Also, be honest and tell people what they NEED, made me question the integrity of the company.

Verified Customer
Peachtree City, GA
INFINITI G37 Coupe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/01/2018
Very pleasant but...
Brought my car in due to malfunction in the back-up sonar system. Realizing that the error code can only be read by computer, I called ahead to verify that the shop had the proper equipment. I was advised that they did but was told when I picked up the car that their system can’t communicate with my car. Not sure why that would trigger a significant labor charge. I also had to call to see if the car was ready.

JR
Joseph R.
Peachtree City, GA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Joseph said he's taking in his vehicle to get some more things done that were suggested.
This review was collected via phone interview by Customer Research Inc.

CP
Cornelius P.
Atlanta, GA
GMC Envoy
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2018 Category: Service
Cornelius said the work performed by this business was average. He is taking the vehicle back since he is still having issues.
This review was collected via phone interview by Customer Research Inc.

JG
June G.
Newnan, GA
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
June said they do a good job and she likes the work.
This review was collected via phone interview by Customer Research Inc.

NS
Nikols S.
Moreland, GA
Mercedes-Benz SLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Nikols said his vehicle got fixed at this business.
This review was collected via phone interview by Customer Research Inc.

DM
Diana M.
Fayetteville, GA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Diana said she liked the staff.
This review was collected via phone interview by Customer Research Inc.

CD
Catherine D.
Atlanta, GA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Catherine said the business handles the service quickly, efficiently, and everything turned out great.
This review was collected via phone interview by Customer Research Inc.

MB
Matt B.
Newnan, GA
Volkswagen Golf GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Matt said the staff were very prompt, and timely with their service.
This review was collected via phone interview by Customer Research Inc.

NC
Nicole C.
Fayetteville, GA
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Nicole said they were honest and their prices were fair. They were helpful with getting things done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

LG
Lisa G.
Newnan, GA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Lisa said the service was great. She said the staff was honest, professional and great.
This review was collected via phone interview by Customer Research Inc.

MA
Mary A.
Peachtree City, GA
Jaguar S-TYPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Mary said she is very pleased and she appreciates the service.
This review was collected via phone interview by Customer Research Inc.

JK
Joseph K.
Peachtree City, GA
Mercedes-Benz S550
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2018 Category: Service
Joseph said the service is good and he recommends the business for service.
This review was collected via phone interview by Customer Research Inc.

JW
James W.
Fayetteville, GA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
James said the service was quick and easy. The staff knew what they were doing and it went really well.
This review was collected via phone interview by Customer Research Inc.

JL
Julia L.
Newnan, GA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2018 Category: Service
Julia said this business is very good at finding and fixing the problems with her vehicle.
This review was collected via phone interview by Customer Research Inc.

TW
Travis W.
Georgia
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2017 Category: Service
Travis said everything went as expected and everything was good.
This review was collected via phone interview by Customer Research Inc.

PG
Paul G.
Peachtree City, GA
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2017 Category: Service
Paul said this business was great. They did excellent work and the repair stayed within his budget.
This review was collected via phone interview by Customer Research Inc.

Displaying 1 Review