Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

1442 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.800002/5Overall Rating 3.800002/5Overall Rating 3.800002/5rating 3.800002rating 3.800002
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
97% Would Recommend
Latest Review about 15 hours ago

Reviews


Verified Customer
Peachtree City, GA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019
You know the work will be done correctly.
Job was done quickly and completely. Replacement battery was a little pricey.

GP
Gary P.
Newnan, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/07/2019
Theo's Response
Thank you for your response. Your assessment of the OIL leak are totally off base. Your first question should have been to the mechanic as to why did I have to bring my car back 4 separate times? So you are telling me that your mechanic couldn't diagnose why there was this mysterious oil leak. Look ,first the cleaning off and subsequent replacement of the oil filter gasket was not the issue it continued to leak. Also, to believe that the replacement of the transmission cooler lines was due to them leaking is nothing more than a blatant lie. There was absolutely no evidence that those lines were leaking. Because your mechanic told me that. Also it would be transmission fluid leaking which doesn't look like oil. I took your representatives word for it that their diagnosis was correct! Again no evidence that this was the issue and it's still leaking oil. That's number two in my mind lies about the oil leak.

Now as far as Mercedes Benz is concerned, once again I was the one who made the comment to your mechanic that at one time MB service manager had said that this was an issue with this model. The MB service manager knew my vehicle was not leaking oil and in fact just told me to keep an eye on it which I did whenever I took the car there for routine Service A or B maintenance. The point I am making is that this car did not leak oil until I brought it to your shop.

To tell me that that's just the way it goes and all mechanical things have a life span is hard to take! I understand you being protective of your business and I would do the same thing but I'm here to tell you that I have no reason to lie to you or anyone else. I ran a business as well and when we as an organization ran into these type of situations it is best to listen to your customers. Now I ask you if our rolls were reversed and you had me fix something that I did, and you continued to have problems with it when you had no problems before I worked on your product would you be satisfied? I don't believe you would!

Lastly, I was not looking for compensation for the repairs your company made on the supposed transmission hoses leaks. I was suggesting that since your company worked on not once but four separate times on my vehicle that not a single solution prescribed and paid for addressed the oil leak!

AZ
Anthony Z.
Peachtree City, GA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2019
2007 Honda CR-V - TPMS Light
Had a TPMS system light (not tire pressure). Theo worked the issue himself and replaced the two rear sensors due to depleted sensor batteries. Bought the vehicle new and sensors lasted 12 years/171,000 miles so not unexpected. After retrieving and driving the car about 100 miles the TPMS light came back on. Theo recalibrated the TPMS system again and test drove over a couple days to ensure recalibration was effective and added gas to the car as well. Great communication and upfront quick response. Really like how he stands behind his work. Been customer for many years.

AZ
Anthony Z.
Peachtree City, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019
2007 Honda CR-V - TPMS Light
Had a TPMS system light (not tire pressure). Theo worked the issue himself and replaced the two rear sensors due to depleted sensor batteries. Bought the vehicle new and sensors lasted 12 years/171,000 miles so not unexpected. After retrieving and driving the car about 100 miles the TPMS light came back on. Theo recalibrated the TPMS system again and test drove over a couple days to ensure recalibration was effective and added gas to the car as well. Great communication and upfront quick response. Really like how he stands behind his work. Been customer for many years.

AZ
Anthony Z.
Peachtree City, GA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2019
2007 Honda CR-V - TPMS Light
Had a TPMS system light (not tire pressure). Theo worked the issue himself and replaced the two rear sensors due to depleted sensor batteries. Bought the vehicle new and sensors lasted 12 years/171,000 miles so not unexpected. After retrieving and driving the car about 100 miles the TPMS light came back on. Theo recalibrated the TPMS system again and test drove over a couple days to ensure recalibration was effective and added gas to the car as well. Great communication and upfront quick response. Really like how he stands behind his work. Been customer for many years.

GP
Gary P.
Newnan, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2019
Your Response
Thank you for your response. Your assessment of the OIL leak are totally off base. Your first question should have been to the mechanic as to why did I have to bring my car back 4 separate times? So you are telling me that your mechanic couldn't diagnose why there was with this mysterious oil leak. Look ,first the cleaning off and subsequent replacement of the oil filter gasket was not the issue it continued to leak. Also, to believe that the replacement of the transmission cooler lines was due to them leaking is nothing more than a blatant lie. There was absolutely no evidence that those lines were leaking. Because your mechanic told me that it would be transmission fluid which doesn't look like oil. I took your representatives word for it that their diagnosis was correct! Again no evidence that this was the issue and it's still leaking oil. That's number two in my mind lies about the oil leak.




Now as far as Mercedes Benz is concerned, once again I was the one who made the comment to your mechanic that at one time MB service manager had said that this was an issue with this model. The MB service manager knew my vehicle was not leaking oil and in fact just told me to keep an eye on it which I did whenever I took the car there for routine Service A or B maintenance. The point I am making is that this car did not leak oil until I brought it to your shop.




To tell me that that's just the way it goes and all mechanical things have a life span is hard to take! I understand you being protective of your business and I would do the same thing but I'm here to tell you that I have no reason to lie to you or anyone else. I ran a business as well and when we as an organization ran into these type of situations it is best to listen to your customers. Now I ask you if our rolls were reversed and you had me fix something that I did, and you continued to have problems with it when you had no problems before I worked on your product would you be satisfied? I don't believe you would!
By the way I didn't ask for any money back in my earlier reviews. So I don't where you think that was what I was insinuating.

GP
Gary P.
Newnan, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/12/2019
Misleading
I brought my 2008 Mercedes ML320 in to have the transfer case replaced along with an oil change. They performed the transfer case work without a hitch and I have no issues with the extent of work performed. This is where everything went south. I took my car on a 600 mile trip over the Christmas holidays and the car started leaking oil. I got the car home and immediately called Theo's and brought the car back. The mechanic told me that the oil filter has an O ring that had for some reason had failed and they went back and replaced it. Well brought car home again and it was still leaking oil. Brought it back a third time and this time the same mechanic told me that the transmission hoses were leaking. So $700+ they replaced the hoses. Brought the car home and it is still leaking oil! Brought it back a forth time! The mechanic then became very defensive and went out of his way to start coming up with other excuses! Just to let everyone know if you go on line and look at the reviews of this particular vehicle you will find that it has a problem with the oil cooler. My car didn't have that issue and had no leaked a drop of oil until I took it to Theo's. So the mechanic immediately jumped on this and started taking pictures etc. that was nothing more than to cover his rear end. The very least Theo's could do is reimburse me the $700 for the BS diagnosis I will never take my car to this place again!

GP
Gary P.
Newnan, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2019
Story Tellers
I took my 2008 Mercedes Benz ML320CDI to have the transfer case replaced and while it was there have them perform the B service which included an oil change. This is not my complaint! However, I took the car on a trip and found that it was leaking oil. This car never leaked oil! I notified them and brought the car back to have them review and they told me they determined that an "O" ring on the oil filter had compressed causing the leak. OK, brought it home and more oil leaks. Brought it back again and this time they told me another story that it was my transmission hoses were leaking. This cost me another $700 to have the hoses replaced. Well guess what I brought it home and it still leaks oil. This time their mechanic who now is covering his rear end took a series of pictures and now claims that it is a internal oil seal that has all of the sudden gone bad! Anyone can go on line and see that some ML have this issue. Mine didn't until I brought it there! If anything they took me for another $700+ to change transmission hoses that were not leaking. This mechanic provided all kinds of pictures that realistically speaking were nothing more than to cover his rear end! Basically this mechanic called me a liar when I told him that my car never leaked oil until after I brought it to Theo's! I have witnesses to that fact! Be careful when dealing with Theo's!!

JW
Jane W.
Peachtree City, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019
People & Skill Level Excellent
This crew knows their stuff! So tired of being a number elsewhere. We had an old Ford Ranger that needed countless items....hoses, starter, headlights belts tune-up. They were up front with pricing and called when one item came in broken...and had to reorder it's replacement. Thank You for being honest & upfront during every step.

Verified Customer
Brooks, GA
Porsche 911 Carrera
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/20/2019
Overfilled my Engine on Oil Change
Overfilled my Porsche 911 Turbo engine by 1.5 quarts. It billowed white smoke and was running inconsistently. Unsure of the extent of the damage caused. Have to take it to Porsche for analysis.

JM
JEFF M.
Peachtree City, GA
Honda Pilot
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/15/2019
$3000 and still leaking oil
Not so happy with my last 2, very expensive visits. We've now spent close to $3000 on the car and it is still dripping oil in the garage. I know we need to bring it back yet again, but just haven't had the time. In addition, one of the services we requested last time (replacing a light bulb behind the dash) was not done even after leaving the car with you for several days. I've typically had a good experience, but no so much right now.

AZ
ANTHONY Z.
Peachtree City, GA
Mercedes-Benz C230
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
Check Engine/Rough Running - C230 Kompressor
Brought in 1999 C230 with 238,800 miles running very badly. Diagnosed and repaired in a day. Theo performed a compression test to verify engine condition as input into the financial side of the repair decision and explained positive results. Car back to running smoothly.

RC
ROGER C.
Peachtree City, GA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
The staff are great and competent people
I've been using Theo's for 20+ years for several reasons: 1) Theo cares about his customers, 2) Jim, the service manager, both cares about customers and is a hoot to talk with, 3) they always provide prompt and timely service, 4) they are willing to explain multiple times what the problems are and the proposed fixes. The front office staff including Sam and Athena are likely wise helpful and knowledgeable. They've all seen me through a Corvette, BMW M3, Avalon, and BMW 528 over the years - always at better prices than the dealerships.

MB
MIKE B.
Peachtree City, GA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019
Supper Subaru.
Oil change.

MJ
MELISSA J.
Peachtree City, GA
Kia Rondo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019
Great customer service
Vee professional told me exactly what was wrong with my car and the price was excellent absolutely love this place thank you to to everyone

Verified Customer
Fayetteville, GA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
BMW Repair
Prompt and thorough attention to needed repair. Glen is a BMW guru, will be back to keep mine in top shape.

MS
Marie S.
Peachtree City, GA
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Marie said the business knew what they were doing and fixed the vehicle in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

GA
GEORGE A.
Fayetteville, GA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Fit Me In, Short Notice
I was only in town Monday and gone the rest of the week. Needed an oil change service. Called Theo's Monday early AM anticipating "not today". Pleasant surprise was a scheduled time for Monday afternoon. Service was completed within 30 minutes.

PG
Percy G.
Newnan, GA
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018 Category: Service
Percy said the service was great. The employees let him know what repairs were needed and they fixed it that day.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Tyrone, GA
Mercedes-Benz 420SEL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
James said the staff did everything and they did it quickly and at a good price.
This review was collected via phone interview by Customer Research Inc.

Displaying 1 Review