Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

1442 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.800002/5Overall Rating 3.800002/5Overall Rating 3.800002/5rating 3.800002rating 3.800002
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
97% Would Recommend
Latest Review about 14 hours ago

Reviews


GP
Gary P.
Newnan, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/07/2019
Theo's Response
Thank you for your response. Your assessment of the OIL leak are totally off base. Your first question should have been to the mechanic as to why did I have to bring my car back 4 separate times? So you are telling me that your mechanic couldn't diagnose why there was this mysterious oil leak. Look ,first the cleaning off and subsequent replacement of the oil filter gasket was not the issue it continued to leak. Also, to believe that the replacement of the transmission cooler lines was due to them leaking is nothing more than a blatant lie. There was absolutely no evidence that those lines were leaking. Because your mechanic told me that. Also it would be transmission fluid leaking which doesn't look like oil. I took your representatives word for it that their diagnosis was correct! Again no evidence that this was the issue and it's still leaking oil. That's number two in my mind lies about the oil leak.

Now as far as Mercedes Benz is concerned, once again I was the one who made the comment to your mechanic that at one time MB service manager had said that this was an issue with this model. The MB service manager knew my vehicle was not leaking oil and in fact just told me to keep an eye on it which I did whenever I took the car there for routine Service A or B maintenance. The point I am making is that this car did not leak oil until I brought it to your shop.

To tell me that that's just the way it goes and all mechanical things have a life span is hard to take! I understand you being protective of your business and I would do the same thing but I'm here to tell you that I have no reason to lie to you or anyone else. I ran a business as well and when we as an organization ran into these type of situations it is best to listen to your customers. Now I ask you if our rolls were reversed and you had me fix something that I did, and you continued to have problems with it when you had no problems before I worked on your product would you be satisfied? I don't believe you would!

Lastly, I was not looking for compensation for the repairs your company made on the supposed transmission hoses leaks. I was suggesting that since your company worked on not once but four separate times on my vehicle that not a single solution prescribed and paid for addressed the oil leak!

GP
Gary P.
Newnan, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/30/2019
Your Response
Thank you for your response. Your assessment of the OIL leak are totally off base. Your first question should have been to the mechanic as to why did I have to bring my car back 4 separate times? So you are telling me that your mechanic couldn't diagnose why there was with this mysterious oil leak. Look ,first the cleaning off and subsequent replacement of the oil filter gasket was not the issue it continued to leak. Also, to believe that the replacement of the transmission cooler lines was due to them leaking is nothing more than a blatant lie. There was absolutely no evidence that those lines were leaking. Because your mechanic told me that it would be transmission fluid which doesn't look like oil. I took your representatives word for it that their diagnosis was correct! Again no evidence that this was the issue and it's still leaking oil. That's number two in my mind lies about the oil leak.




Now as far as Mercedes Benz is concerned, once again I was the one who made the comment to your mechanic that at one time MB service manager had said that this was an issue with this model. The MB service manager knew my vehicle was not leaking oil and in fact just told me to keep an eye on it which I did whenever I took the car there for routine Service A or B maintenance. The point I am making is that this car did not leak oil until I brought it to your shop.




To tell me that that's just the way it goes and all mechanical things have a life span is hard to take! I understand you being protective of your business and I would do the same thing but I'm here to tell you that I have no reason to lie to you or anyone else. I ran a business as well and when we as an organization ran into these type of situations it is best to listen to your customers. Now I ask you if our rolls were reversed and you had me fix something that I did, and you continued to have problems with it when you had no problems before I worked on your product would you be satisfied? I don't believe you would!
By the way I didn't ask for any money back in my earlier reviews. So I don't where you think that was what I was insinuating.

GP
Gary P.
Newnan, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/29/2019
Earlier Post
I find it very interesting that Theo K responds to the positive reviews but has little or no regard for someone who trusted his shop to perform work that failed miserably. The oil leak that they caused on my vehicle plus the fleecing of another $700+ for telling a customer a blatant lie!
Theo K. from Theo's Automotive responded on 04/30/2019

We respond to all of our reviews here at Theo’s Automotive – good, bad, or indifferent. If you can see the dates of responses, you will notice we have not responded to any review since before you sent your original review the on April 13th. We were short staffed in the office last week, and I myself was out of the country so I personally have not had a chance to respond to any reviews since April 9th - even the good ones. I do apologize that you have not gotten a response until now. As far as your complaints go, when the car came in the second time, we addressed the obvious leaks first which was the oil filter gasket (which we replaced and cleaned off at no additional charge, as we had just done an oil change with your last visit). When the car came back again, we found the transmission cooler lines to be leaking, which you had us fix. When the car came back in January, after your trip, we did take multiple pictures, which is standard procedure. We do this for various reasons on any number of vehicles we see and in cases like these where we need to show that the work we have done is holding. Additionally, when you brought your vehicle back to us in January, you had told us that Mercedes Benz had previously told you about the oil cooler leak prior to ever coming to Theo’s Automotive, however they told you it wasn’t that bad at that point. We looked over the car and confirmed it was the oil cooler at which point we informed you that the leak had nothing to do with our previous repair and that the previously mentioned leak had worsened. Do to the fact that you weren’t happy with this response from us, we recommended taking the vehicle for a second opinion and letting us know what they say. This negative review is the first we have heard from you since that day. We are sorry that you are unhappy with your experience here, however, the issue you have with your vehicle is unrelated to work performed here and was a pre-existing condition that you yourself have even admitted to knowing about. It is absurd and misleading that you claim your vehicle was not leaking prior to bringing it here to us knowing that Mercedes Benz had already informed you of the leak. I believe from your nasty review that you are trying to justify getting a refund on the needed work we completed on your high mileage 170K+ ML320, in which we stand by. As you can see you from our 100s of positive reviews that we are honest and dependable, we stand by our work.


GP
Gary P.
Newnan, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/12/2019
Misleading
I brought my 2008 Mercedes ML320 in to have the transfer case replaced along with an oil change. They performed the transfer case work without a hitch and I have no issues with the extent of work performed. This is where everything went south. I took my car on a 600 mile trip over the Christmas holidays and the car started leaking oil. I got the car home and immediately called Theo's and brought the car back. The mechanic told me that the oil filter has an O ring that had for some reason had failed and they went back and replaced it. Well brought car home again and it was still leaking oil. Brought it back a third time and this time the same mechanic told me that the transmission hoses were leaking. So $700+ they replaced the hoses. Brought the car home and it is still leaking oil! Brought it back a forth time! The mechanic then became very defensive and went out of his way to start coming up with other excuses! Just to let everyone know if you go on line and look at the reviews of this particular vehicle you will find that it has a problem with the oil cooler. My car didn't have that issue and had no leaked a drop of oil until I took it to Theo's. So the mechanic immediately jumped on this and started taking pictures etc. that was nothing more than to cover his rear end. The very least Theo's could do is reimburse me the $700 for the BS diagnosis I will never take my car to this place again!

GP
Gary P.
Newnan, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2019
Story Tellers
I took my 2008 Mercedes Benz ML320CDI to have the transfer case replaced and while it was there have them perform the B service which included an oil change. This is not my complaint! However, I took the car on a trip and found that it was leaking oil. This car never leaked oil! I notified them and brought the car back to have them review and they told me they determined that an "O" ring on the oil filter had compressed causing the leak. OK, brought it home and more oil leaks. Brought it back again and this time they told me another story that it was my transmission hoses were leaking. This cost me another $700 to have the hoses replaced. Well guess what I brought it home and it still leaks oil. This time their mechanic who now is covering his rear end took a series of pictures and now claims that it is a internal oil seal that has all of the sudden gone bad! Anyone can go on line and see that some ML have this issue. Mine didn't until I brought it there! If anything they took me for another $700+ to change transmission hoses that were not leaking. This mechanic provided all kinds of pictures that realistically speaking were nothing more than to cover his rear end! Basically this mechanic called me a liar when I told him that my car never leaked oil until after I brought it to Theo's! I have witnesses to that fact! Be careful when dealing with Theo's!!

KA
KOUSHIK A.
Peachtree City, GA
Mitsubishi Lancer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019
great service!!!
They installed new fog lights on my Mitsubishi Lancer with great efficiency! The price was extremely reasonable in my opinion. Thanks Jim and your excellent crew - Koushik
Theo K. from Theo's Automotive responded on 04/01/2019

It was our pleasure welcoming you to our automotive family! We are here for any of your future needs. A huge thank you for taking the time to recommend and review our shop! 


Verified Customer
Brooks, GA
Porsche 911 Carrera
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/20/2019
Overfilled my Engine on Oil Change
Overfilled my Porsche 911 Turbo engine by 1.5 quarts. It billowed white smoke and was running inconsistently. Unsure of the extent of the damage caused. Have to take it to Porsche for analysis.

JM
JEFF M.
Peachtree City, GA
Honda Pilot
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/15/2019
$3000 and still leaking oil
Not so happy with my last 2, very expensive visits. We've now spent close to $3000 on the car and it is still dripping oil in the garage. I know we need to bring it back yet again, but just haven't had the time. In addition, one of the services we requested last time (replacing a light bulb behind the dash) was not done even after leaving the car with you for several days. I've typically had a good experience, but no so much right now.

SR
STUART R.
Senoia, GA
Land Rover LR3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/07/2018
Concerns
I was not contacted to pick up vehicle when service was completed. The plastic guard over the intake was left unsecured. The vehicle has a coolant leak again (your last repair). Unsure if the oil change work contributed to this.
Theo K. from Theo's Automotive responded on 11/12/2018

Mr. Reagan, 
My apologies on not being contacted when your oil change was complete. That was an oversight on my front office staff. As well as the plastic guard, that was careless and I will be speaking with the technician. In regards to the coolant leak, there were coolant related codes pulled, however, we pressure tested the system to find no leaks. We cleared the codes and drove your vehicle and they did not return. Of course if you have any further issues please feel free to contact our office.
Thank you.


Verified Customer
Fayetteville, GA
BMW 3 Series
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/08/2018
Watch the upsale tactic
Staff was very friendly and establish ment was very comfortable and clean. I called to schedule appointment for diagnostic. Have a warranty and pretty sure it was a hassle no one wanted to deal with. Arrived on time with simple emissions issue waited over 2 hours for some to touch the car, had to ask. Check was completed pretty quickly and was called next day for pricing. The major issue was the attempted upsale. The repair cost quoted was presented as related to my emissions issues and very pricey. I knew the cost of part and labor before I came so with warranty didnt understand why it was hundrends of dollars higher.I asked for itemized pricing and service reasons had to be called back. Price significantly changed as services quoted were "maintaince related" and not mandated at this point. I truly had no issues if reccommendation had been given but the fact it was quicky qupted and wrapped in a deceptive upcharge was very bad. I clearly stated I was simply there to address the emmissions issue covered bu warranty.I did have the vehicle repaired by Theos.It was suppose to include an emissions and didnt so a wasted trip to "finish" and had to pay elsewhere for clearance but no other issues. My advice honor appointments or advise customers it will be treated as a walk in. Also, be honest and tell people what they NEED, made me question the integrity of the company.

JS
joseph s.
Peachtree City, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2018
car would not start
I am writing to review to express my sincere displeasure with my recent experience with Theos this past May 2018. My car would not start at home on May 7th, 2018, so I had Triple AAA come and give me a jump. The next I drove my car to 'Theos to be assessed. I was told that the battery was slowly loosing power these are the words of the tech who was keeping me informed. He also they would look any and all things that were draining the battery. After a week I was told that the battery not the cause of the car not starting. When I inquired if its just battery why don't they just replace it. I was told that so far things were fine and maybe I should get a battery tender going forward. Therefore I went to Autozone and purchased a battery tender for which they put on at there suggestion remember. At any rate, I was concerned that it had been 10 days and still no solution to the problem. So I went to inquire what the problem was and was told it was still undergoing a work up. At that point I suggested I take my car to a Jaguar dealership if they could not find the problem. I was assured again by the tech they would find the problem. Finally after 2 weeks I was told that the battery was not the problem but a relay switch related to my key causing my car not to start and that they had done all they could but now they suggest I take my car to the Jaguar dealership didn't I suggest this over a week ago was my response.. At this point I am livid because not only have they not find out what the problem was but charged me 298 dollars to put on a battery tender for Jaguar charges 170 dollars. As I was driving off something did not seem right once home in PTC the next morning my car would not start. I called Triple AAA and had my car towed to Hennessy Jaguar of Buckhead. My service advisor assured me they would find the problem after one day I was told my battery was the problem and should be replaced.. So I asked the service advisor did they check the key and the battery relay to which she looked dumbfounded as was I while at Theo's. My issue with Theo's is this simple if you did not know what you were doing just be Honest and admit the fact you guys had No idea what was going on with my car. I have dealt with Theo's in the past but Never again. They Cannot be trusted so future customers Beware.
Theo K. from Theo's Automotive responded on 06/26/2018

Dr. Saulsbury, 
I am disappointed to read this review and see how displeased you are with our services after so many years of your loyalty. After reviewing your invoice I do see that the $292 charge was not only for the install of the battery tender, but additionally, for over 2 hours of diagnostic time, a key fob battery, and the installation of the key fob battery. I do understand that ultimately we were unable to fix the issue, however, our technician did spend a few hours working on your vehicle and therefore should be paid for his time, knowledge, and labor. Furthermore, Jim was your service adviser at your last visit, so if you were speaking with one of the females up front regarding your invoice they would have no knowledge of the work performed, and should have forwarded you to your service advisor. Again, I am very sorry to hear of your dissatisfaction and we are very sorry to see a customer go. If you need anything in the future feel free to contact us. Thank you


RR
RICHARD R.
Peachtree City, GA
Hyundai Genesis Coupe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/21/2018
Not quite done to the standards I'd expect.
Dropped off my car for Coolant change. Picked it up, drove it home and it overheated. Basic air bubble burping not completed at the shop. They were very apologetic but this is basic mechanic 101 stuff.... even I know this needs to be done... not sure of future visits yet. They did take care of it but keeping a car 2 days for a coolant change is nuts..
Theo K. from Theo's Automotive responded on 04/24/2018

Mr. Richard,
You are quite right I am upset just as much as you are about having to bring your car back the second time for a simple burb that was not performed right the first time.
Sorry again for the inconvenience and thank you for your feedback. Steps taken not to repeat same mistake again.
Sincerely. THEO


CF
CALEB F.
Locust Grove, GA
Jeep Patriot
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/31/2018
Price gouging at its finest
Had my clutch go out and had it towed here, they charged me 60$ just to look at it and make the very obvious statement of YUP clutch is out. And then quoted 1500$ for a 4 hour job and a 150$ part.

4 other mechanics quoted 500$ less.
Theo K. from Theo's Automotive responded on 04/02/2018

Mr. Caleb,
The price we quoted you for a AWD vehicle should have been according to a National repair estimator (which by the way is on our website) between $1228 to $1691.
Labor for a AWD is not as you claim 4 hrs. it is according to the flat rate that all shops use 7.7 hrs.
The price you were quoted to replace the clutch with quality parts (not junk) inluding resurfacing the flywheel, that as you claim "gouging" was prety reasonable.
You are one of the 0.5% of our 1200 customer that have posted reviews, that feel this way.
In regards to check out fee, is a standard for creating an invoice and to have a certified Mechanic inspect your vehicle etc.
This fee would have been waived if we have done the work.
Theo 


RP
RYAN P.
Alpharetta, GA
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/27/2017
Misleading pricing
Not clear, transparent or consistent on their pricing...
Theo K. from Theo's Automotive responded on 09/27/2017

Mr. Ryan,
I went through your invoice with my staff, according to their explanation to me is that did not charge you for diagnostics for your in-op lift gate, they only charged you to repair it.
If you were to take your problem elsewhere including the dealer you would have been charged at least one hr. of diagnostic time.
Furthermore before the work was done you were informed and approved the repairs. If you were not satisfied with our quote you could have brought it to our attention or declined the repairs.
To date we have 98% positive reviews on our results, that is an unprecedented number of over 1050 reviews.
These results speak for themselves. I am sorry that the one-star reviews you gave us represents less than 1% of that total.
Have a nice day, THEO


JD
JOSEPH D.
Hampton, GA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2017
Theo's Fixed It!
Theo's contacted me to refund a portion of the accidental overcharge - what great service! I WILL be back!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/24/2017
Transmission fluid leak
I was billed $166 to replace a 6'' section of hose and two hose clamps. There was no diagnostics or troubleshooting involved (leak was at the connection between trans and radiator), and the job was easily accessible. Too high for the work being done.
Theo K. from Theo's Automotive responded on 09/27/2017

Mr. Joseph,
You were right a clerical mistake was made in our part. It was corrected and we issued a refund to you.
Sorry for our mistake,
Thank you, THEO

Theo K. from Theo's Automotive responded on 09/27/2017

Mr. Joseph,
Thank you very much for your responce and your review.
Theo


TT
TIM T.
Sharpsburg, GA
BMW 328i
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/08/2017
After spending $950 we still have the same problem.
Very nice people.
Theo K. from Theo's Automotive responded on 07/11/2017

Mr.Tim,

Based on 98.3% positive five star reviews (for over 1045) I don’t take kindly to get one with two stars and here is why.

Your issue and codes we were getting were based on either a problem with low oil pressure, intermittent acting cam sensor or a very expensive fix of replacing the Vanos unit.

It was explained and agreed upon to take the first route by flushing your oil (sometimes that takes care of the problem) the second time we replaced the cam adjustor solenoid and before we let your car go we drove it and rechecked it and there was no code active or pending.

Now you claim that the check engine light has come on again. First of all, we don’t know if it’s the same problem. If it is the same issue then we will procced with the more expensive repair and apply the money you have paid so far on this repair, (this way you gain and we lose)

We did all these repair steps for your benefit so you don’t have to spend a lot of money for a repair that you might not need.

Instead of slapping us with this two star review and especially since you were told the steps we were taking, you should have come back and lets us finish this repair with the third and most expensive option.

Thank you, Theo


FH
F.D. H.
Peachtree City, GA
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2017
Clean Waiting Room
Receptionist worked my car in to have the battery changed. Reasonably got to it in about an hour. Finished installation of customer supplied special ordered battery in about 45 minutes. However, the technician did not use customer supplied computer memory settings saver which was a simple device that is inserted into the cigarette lighter plug and keeps power supplied to on board computer so it will maintain all stored computer controlled settings. This was evident by my car firing irregularly as I drove away until the computer reset the fuel mixture and my windows automatically activating moving up to half open position and automatic door locks switching settings. The dash clock was 45 minutes slow indicating it had been off that amount of time. My stereo system will currently not work as it is still in the onboard computer adjustment and settings screen. I called back to the receptionist and reported these issues and requested to bring the car back for the technician to finish his install and was told I could but would have to be worked in again. Seriously, immediate attention should have been offered especially since the work was not completed properly and they already had been paid. Aside from that, the waiting area was clean and pleasant. I've held off reporting this until now because it was not a big deal but after rethinking it, this is not what I expected from this business. Besides, I miss my stereo and radio. Also, the tech left a tool on the boot.
Theo K. from Theo's Automotive responded on 06/12/2017

Mr. F.D
The mechanic who worked on your car is nor here any longer ( he has been assigned in Europe for a year through the National Guard). So he is not here so I can ask him the details.
However I looked on your invoice and noticed that we have made some notations that the check engine light being ON as well as the ABS/BAS/ESP light being ON as well (which means there were issues) even before we replaced your own battery.
By him replacing your battery and not keeping the memory alive should have made no difference on how you vehicle runs afterwards of the battery replacement.
Your radio of course would have of course locked itself out, and the radio code needs to be entered to make it operational again.
Now if you don’t have the radio code we can help you with that, ( at no charge) but any other issues you might have, it has nothing to do with us.
And for your information by losing battery power on your vehicle all it happens is the PCM setting on the computer default to factory settings and by driving it for a little while it learns your driving patterns and adjust itself to it. The radio however would not work until you enter the 4 or 5 digit code.
Thank you and I am sorry we did not meet your expectations , Theo



CJ
Charles J.
Peachtree City, GA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/13/2016
yellow Opel
Jim and Theo - what a team! Like Penn and Teller
Theo K. from Theo's Automotive responded on 12/13/2016

Thank you for your review and Merry Christmas.
Theo


DL
DON L.
Peachtree City, GA
Mercedes-Benz GL450
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/31/2016
Does not keep customers informed
I made an appointment in advance to bring my vehicle in at 8 AM one day. At the end of that day but heard nothing from Theos. I had to call them at 5 PM to find out the status. Because someone did not come in they could not look at my vehicle nor could they have the other technician look at it.
Finally I heard from them in the middle of the second day. I promise I order a part and have the vehicle ready to go by day three. Again the next day did not hear anything from them. They could not get the part as promised which caused another delay. finally on the last day (day 4) it was finished. There were several opportunities to keep me informed and or adjust their workforce so that someone could look at the car. Oh yeah and to top it off I pick my vehicle up finally on Friday afternoon on the drive home the check engine light comes on
Theo K. from Theo's Automotive responded on 11/23/2016

Mr. Don,
I am sorry for your problem and I would like to apologize and acknowledge your issue. This is not how we do business that is why we have out of 900 customers 97% positive reviews.
I was very upset upon my return from vacation to find out about your issue. We had a talk with my guys and it appears that it had fallen into a crack. Again, I apologize for mishandling your problem and lack of communication and we can assure you it will not happen again.
Thank you, THEO


JF
Jared F.
Thomaston, GA
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/30/2016 Category: Service
Jared said it took 3 months to get it fixed and he got his vehicle back Monday. They charged him again even though they didn't fix the problem right the first time. The first time, they didn't fix the actual problem. For the second time, they fixed the wiring harness and PCM.
This review was collected via phone interview by Customer Research Inc.
Theo K. from Theo's Automotive responded on 04/04/2016

Mr. Jared,
Both of us had a bad experience with your vehicle. We have spent countless hours without charging you for our work. You vehicle was and still is in a bad shape. As you were explained and also pointed out to you your vehicle had multiple Mechanical issues due the high mileage and lack of maintenance as well as multiple electrical, rust and wiring issues due that this vehicle had taken multiple mud baths on the swamps of Louisiana. You were informed all along and shown what we did and why, and I am surprised with this negative review.
Had we known that your vehicle was in such a deplorable state before we started we would never have taken this car in for any type of repairs. I guess this time we learned by our mistake.
THEO
PS: We still have the old parts that we removed that you claimed did not need. You can come and pick them up at any time.


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