Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

79 Reviews

99% Would Recommend
84% Business Response
Latest Review about 17 hours ago

Reviews


JL
JIM L.
Chapin, SC
Ford Expedition EL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Auto Service Experts
Excellent service and open early.

JM
JIMMY M.
Irmo, SC
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Terrific Service
ASE always goes above and beyond what is required.

RK
ROSANNE K.
Irmo, SC
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
always there for me
these folks are always fair, get me in and out quickly, and rescue me with a competent technician when needed! they are honest, friendly and know their stuff!

Verified Customer
Irmo, SC
Lexus GX 470
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
Wiper Blades
Called and asked if they could replace the wiper blades on my car. Told them what kind of car and they said they had the blades in stock and they could install them anytime. Took the car over and they were able to get right on it!! That was GREAT !! Just so happened, the blades were on special. Quality blades and installation for under $25. Couldn't have asked for better service. Thanks ASE.

MH
MIKE H.
Chapin, SC
Chrysler Aspen
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018
Great Service
I took my 2008 Aspen in for brakes and oil change. The crew at auto experts were polite as always and very helpful. They worked very hard to get me the best deal possible on my brakes and rotors. Just what you want to see and knowing it is family run just makes it great. If you have not tried them you are missing out on great service by very nice people.

Mike H.

MB
MICHAEL B.
Irmo, SC
Subaru Baja
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018
Prompt and friendly service
Had a flat, needed evaluation! John took charge and the job was done ✅ Thanks, Mike B

MH
MIKE H.
Chapin, SC
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Great Service
It is nice to finally find an auto service center where they care. I have had my wife's E320 serviced at several other places from Florida to Columbia and this is the first place that I found that does not try to over sell me and just does what I ask in a very nice and professional manner. I do not believe you can find a better place in this area.

RK
ROSANNE K.
Irmo, SC
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
know their stuff!
always a pleasure! friendly family! quick and competent. I appreciate getting the heads up that in another oil change or two, i will need brakes...and a reasonable price!

IA
IRVING A.
Chapin, SC
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018
Great Job Fast Service
I have always been pleased by the level of prompt service received on all of my vehicles. Highly recommend a competent and honest shop!
John O. from Auto Service Experts responded on 07/10/2018

Thank you so much Mr. A for the nice review. We try our best to be as fast and good as we can. Thank you for being patient with us on your truck. We look forward to servicing all your vehicles. 

John Ostendorf
Owner
1-803-732-1920

PP
PAUL P.
Irmo, SC
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Great Service
Great service.
John O. from Auto Service Experts responded on 07/10/2018

Thnk you Mr. P ! We look forward to seeing you again. 

John Ostendorf
Owner
1-803-732-1920

Verified Customer
Chapin, SC
Dodge Grand Caravan
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/26/2018
Coolant Leak
The vehicle was being repaired because of a coolant leak. Replacing a worn out hose fixed the problem quickly. However, it was frustrating to arrive home and find out that the coolant container did not even contain the minimum amount of coolant needed to operate the vehicle. Thankfully, we live just a short distance from the shop and had enough coolant on hand to increase it to the recommended level. We have been pleased with prior service from ASE on our vehicles and hope that this was just an unusual oversight. Because of our previous experience with this business we are willing to return for our vehicle maintenance needs.
John O. from Auto Service Experts responded on 07/05/2018

We do appologize Mr. T. Every effort is made to ensure that our diagnosis and repairs are acurately performed and verified to be completed thoroughly. This oversite is unacceptable and does not meet my expectations of what a customers experince should be when visiting Auto Service Experts. Please come and see me whenever is good for you or Mrs. T. and I will do whatever is needed to make things right so your next visit will be a more enjoyable experience. I take our ratings very serious and I asure you steps will be taken to make sure this kind of oversite doesn't happen again.

Thanks
John

John Ostendorf
Owner
1-803-732-1920

DF
DAN F.
Irmo, SC
Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018
2011 Genisis
Honest
John O. from Auto Service Experts responded on 07/10/2018

Thank you Mr. F. We love seeing you and hope that you continue to bring your vehicles to us for your auto needs. 

John Ostendorf
Owner
1-803-732-1920

DP
DONALD P.
Irmo, SC
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
Fast, Dependable Service
Called and received quote and the price was exactly what they quoted. Mechanic found one other issue and called me to say it would be only 20.00 for part while he doing the work, no extra labor. It was ready fast. Staff is friendly and they are always busy. Will go again. Fair, reliable service
John O. from Auto Service Experts responded on 07/10/2018

Thank you Mr.P, we pride our self in sticking to our word when quoting a customer and we don't preform any work without notifying the customer first. 

John Ostendorf
Owner
1-803-732-1920

GB
GEORGE B.
Chapin, SC
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2018
Good quick service
As always , the staff at Auto Service Experts were courteous and efficient..........They are my "go to" shop for service and repairs!
John O. from Auto Service Experts responded on 07/10/2018

Thank you Mr.B, we always look forward to seeing you when you stop by with your many cars. (:

John Ostendorf
Owner
1-803-732-1920

GB
GEORGE B.
Chapin, SC
Jaguar XJ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
2004 Jaguar XJ8 service
John and his techs are always fair in their pricing and timely in their servicing of my vehicles. I always use them for my service needs!
John O. from Auto Service Experts responded on 07/10/2018

Hey Mr.B it's Madison. Thank you for always coming in with your cars and talking with my dad and I while you wait. It is always a pleasure. 

John Ostendorf
Owner
1-803-732-1920

MB
MICHAEL B.
Irmo, SC
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Great service,friendly people!
Great job! Will return for additional service!
John O. from Auto Service Experts responded on 07/10/2018

Thank you Mr.B for the kind review. We look forward to seeing you again. 

John Ostendorf
Owner
1-803-732-1920

Verified Customer
Chapin, SC
Chevrolet Tahoe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/16/2018
Way overpriced on A/C parts and labor
I have been going here for a while for oil changes from old owner to new. Then, I got an estimate because my A/C was blowing hot air. First, he didn't tell me of the upfront charge to look at it (over $125). Then after waiting an hour, he said the charges would be extensive. It was for a whole new system. It didn't sound right so I left. I got another estimate at another business highly recommended and it ended up costing me exactly half the price they asked for the same thing.
John O. from Auto Service Experts responded on 05/17/2018

Thank you for your input Mrs. P. As you can tell by my reviews I take our reputation very seriously and insist my technicians perform a thorough diagnosis on all vehicles that come in here. I struggled at first to remember the vehicle you are speaking of but when I got to work I researched it and I now remember. we did recommend a complete ac kit with condensor and ac tensioner pulley. This repair comes with a lifetime warranty. I also remember you declined the repair because your husband and brother were both "mechanics" and could perform the repairs cheaper. I can compete with any automotive business inregards to price but to compare our prices to a private individual performing repairs in the driveway is not apples to apples. I commend anyone who has the skill set to perform repairs on their own and are able to save money. Automotive repair facilities are here for the people who either do not have the skill set or prefer to not hassle with the repairs theirself. If this is not the case and it was an established business performing the repairs with the same parts, the same warranty, and half the price I would be interested to know who only so I can reavalutate our pricing schedule here. We never sell anything that is not needed and most everything we do is at a rate equal or cheaper than most places in town. Once again, thank you for your feedback and I am sorry we did not meet your expectations My reviews speak for themselves and I stand behind the diagnosis and estimate to provide a quality, trouble-free repair on your vehicle. If not repaired by us I am glad that you were able to get your ac repaired.

John Ostendorf
Owner
1-803-732-1920

LP
LINDSEY, CJ P.
Irmo, SC
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
Lindsay P
Very friendly. Reasonable prices and most importantly I’ve felt they are honest. The prior owners and current owners alike
John O. from Auto Service Experts responded on 07/10/2018

thank you Mr. P for the kind review. We pride our selves on being honest and up front about your vehicles needs. (:

John Ostendorf
Owner
1-803-732-1920

PP
PAUL P.
Irmo, SC
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
Great Service
Great service. Thanks.

MB
MICHAEL B.
Irmo, SC
Subaru Baja
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Great job!
Prompt courteous and professional service 🤗

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