Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

89 Reviews

99% Would Recommend
75% Business Response
Latest Review 6 days ago

Reviews


Verified Customer
Chapin, SC
Chevrolet Tahoe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/16/2018
Way overpriced on A/C parts and labor
I have been going here for a while for oil changes from old owner to new. Then, I got an estimate because my A/C was blowing hot air. First, he didn't tell me of the upfront charge to look at it (over $125). Then after waiting an hour, he said the charges would be extensive. It was for a whole new system. It didn't sound right so I left. I got another estimate at another business highly recommended and it ended up costing me exactly half the price they asked for the same thing.
John O. from Auto Service Experts responded on 05/17/2018

Thank you for your input Mrs. P. As you can tell by my reviews I take our reputation very seriously and insist my technicians perform a thorough diagnosis on all vehicles that come in here. I struggled at first to remember the vehicle you are speaking of but when I got to work I researched it and I now remember. we did recommend a complete ac kit with condensor and ac tensioner pulley. This repair comes with a lifetime warranty. I also remember you declined the repair because your husband and brother were both "mechanics" and could perform the repairs cheaper. I can compete with any automotive business inregards to price but to compare our prices to a private individual performing repairs in the driveway is not apples to apples. I commend anyone who has the skill set to perform repairs on their own and are able to save money. Automotive repair facilities are here for the people who either do not have the skill set or prefer to not hassle with the repairs theirself. If this is not the case and it was an established business performing the repairs with the same parts, the same warranty, and half the price I would be interested to know who only so I can reavalutate our pricing schedule here. We never sell anything that is not needed and most everything we do is at a rate equal or cheaper than most places in town. Once again, thank you for your feedback and I am sorry we did not meet your expectations My reviews speak for themselves and I stand behind the diagnosis and estimate to provide a quality, trouble-free repair on your vehicle. If not repaired by us I am glad that you were able to get your ac repaired.

John Ostendorf
Owner
1-803-732-1920

Verified Customer
Chapin, SC
Dodge Grand Caravan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/26/2018
Coolant Leak
The vehicle was being repaired because of a coolant leak. Replacing a worn out hose fixed the problem quickly. However, it was frustrating to arrive home and find out that the coolant container did not even contain the minimum amount of coolant needed to operate the vehicle. Thankfully, we live just a short distance from the shop and had enough coolant on hand to increase it to the recommended level. We have been pleased with prior service from ASE on our vehicles and hope that this was just an unusual oversight. Because of our previous experience with this business we are willing to return for our vehicle maintenance needs.
John O. from Auto Service Experts responded on 07/05/2018

We do appologize Mr. T. Every effort is made to ensure that our diagnosis and repairs are acurately performed and verified to be completed thoroughly. This oversite is unacceptable and does not meet my expectations of what a customers experince should be when visiting Auto Service Experts. Please come and see me whenever is good for you or Mrs. T. and I will do whatever is needed to make things right so your next visit will be a more enjoyable experience. I take our ratings very serious and I asure you steps will be taken to make sure this kind of oversite doesn't happen again.

Thanks
John

John Ostendorf
Owner
1-803-732-1920

AW
AMY W.
Chapin, SC
Nissan Armada
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/15/2017
Convenient
I was not expecting it to cost nearly $40 to have my oil changed!
John O. from Auto Service Experts responded on 09/15/2017

I appologize that you were not satistfied with our service here at Auto Service Experts. I have reviewed your work order to see where we may have fallen short of your expectations. The invoice total was $37.55 and it appears by my records you have only paid $34.34  for the last couple years. The difference in the invoice now compared to what you had paid in the past is $1.50 for shop supplies which cover topping off your power steering, coolant, windshield washer fluid, brake fluid etc. and $1.50 for hazardous material disposal. We do offer synthetic blend lube, oil and filter for $24.95 for a 5 quart oil change. Your vehicle requires 6.9 qts so there is a bit more of a charge for the additional 2 quarts @ $3.00/qt.

Regardless I would like the opportunity to make this right and ensure you are completely satisfied with our servive here. We at Auto Service Experts pride ourselve on recieving positive rating feedback from our customers so we know how we are doing. In an effort to satisfy our most valuable asset, "our customers" I will offer you a 20% discount off of your next oil change. That will equate to 10% for this oil change and 10% for your next one.

I hope you give us the opportunity to right any wrong we have done. As always, we thank you for your business.

John Ostendorf
Owner
1-803-732-1920

JC
JERRY C.
Irmo, SC
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2018
Prompt
Service was prompt and timely. Problem seems to be fixed, but time will tell. 👍

MH
MIKE H.
Chapin, SC
Chrysler Aspen
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018
Great Service
I took my 2008 Aspen in for brakes and oil change. The crew at auto experts were polite as always and very helpful. They worked very hard to get me the best deal possible on my brakes and rotors. Just what you want to see and knowing it is family run just makes it great. If you have not tried them you are missing out on great service by very nice people.

Mike H.

JB
JIM, JAN B.
Chapin, SC
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2017
Prompt service.
It was all good. Will be back.
John O. from Auto Service Experts responded on 12/29/2017

Thank you for visiting our store and allowing us to perform maintenance on your vehicle. We look forward to serving you again in the future.

John Ostendorf
Owner
1-803-732-1920

CB
CAROL B.
Chapin, SC
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2017
Service
Professional staff they never try to sell me anything I feel they are honest about your needs.
John O. from Auto Service Experts responded on 10/21/2017

Thank you Mrs. B. We appreciate your business. We will never try to sell you anything that is not needed. We are here for the long haul and you can't keep customers if they feel like they are being taken advantage of. I hope we can perform even better at your next visit. Thanks again.

John Ostendorf
Owner
1-803-732-1920

EN
ELLIOTT N.
Chapin, SC
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2017
Save Money
Less expensive than the dealership. Like to support a small business owner.
John O. from Auto Service Experts responded on 10/08/2017

Thank you Mr. And Mrs. N. for the kind review. We are now capable of doing practically any repair a dealership can do for a fraction of the cost. I'm glad we were able to take care of your Automotive needs. Please let me know what we can do to make your next visit more satisfying.

John Ostendorf
Owner
1-803-732-1920

JH
JOHN H.
Chapin, SC
Kia Sorento
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2017
Friendly, reasonable and seemingly honest
I took my vehicle in for an oil change, so nothing special. They were friendly and reasonable. I say seemingly honest because in all truth I am not very mechanically inclined. They did not try and upscale or "find" another issue. They did check my battery and found it was on the low end, but did not try to sell me another. They just let me know about it and to keep an eye on it.
Also, the waiting area is clean, nice tv and good free coffee.
John O. from Auto Service Experts responded on 07/20/2017

Thank you very much Mr. H. for letting us serve you. It was truly our pleasure.  When you decide ona battery we would be glad to handle that for you.Thank you for the kind words.

John Ostendorf
Owner
1-803-732-1920

PP
PAUL P.
Irmo, SC
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Excellent service
Do a great job.

IA
IRVING A.
Chapin, SC
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Honest, Quality Mechanic
I brought my car in and a couple of issues that I thought were needed, including a front brake job. After inspection, they called and stated I still had half of pads wear left. Trust all my vehicles here. Quality work and Honest.

MB
MICHAEL B.
Irmo, SC
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Friendly, fast and great service
I recently ordered four new tires and they were mounted,balanced and installed all the same day. Auto Service Experts is awesome! Thanks for a great job!

GB
GEORGE B.
Chapin, SC
Jaguar XJ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Prompt and courteous Service
John and his crew always provide excellent service at a fair price.

LW
LEON W.
Columbia, SC
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Good,honest service
My second visit here and I was pleased with the service both times,nothing fancy,just good,honest,family run local business I'll be back!

RS
RUSSELL S.
Irmo, SC
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
great owners, expert tech's, great prices for repair work for your car willing to go out of their way for fast service.
first rate on all of my car repair's thank's guy's and girls. R.J.S.

JC
JERRY C.
Irmo, SC
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Sunroof leak
So far so good. Need a good rain to test it.

HR
H R.
Chapin, SC
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Great Service Here
The intake and evaluation were excellent.
Repair was done fast and at a more than fair rate.
We will use this service for all of our vehicles in the future.

DB
DIANNE B.
White Rock, SC
Nissan Quest
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
great friendly service
took time to answer all questions...friendly

JL
JIM L.
Chapin, SC
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Auto Service Experts
Excellent service and open early.

JM
JIMMY M.
Irmo, SC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Terrific Service
ASE always goes above and beyond what is required.

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