Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

74 Reviews

99% Would Recommend
90% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Chapin, SC
Chevrolet Tahoe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/16/2018
Way overpriced on A/C parts and labor
I have been going here for a while for oil changes from old owner to new. Then, I got an estimate because my A/C was blowing hot air. First, he didn't tell me of the upfront charge to look at it (over $125). Then after waiting an hour, he said the charges would be extensive. It was for a whole new system. It didn't sound right so I left. I got another estimate at another business highly recommended and it ended up costing me exactly half the price they asked for the same thing.
John O. from Auto Service Experts responded on 05/17/2018

Thank you for your input Mrs. P. As you can tell by my reviews I take our reputation very seriously and insist my technicians perform a thorough diagnosis on all vehicles that come in here. I struggled at first to remember the vehicle you are speaking of but when I got to work I researched it and I now remember. we did recommend a complete ac kit with condensor and ac tensioner pulley. This repair comes with a lifetime warranty. I also remember you declined the repair because your husband and brother were both "mechanics" and could perform the repairs cheaper. I can compete with any automotive business inregards to price but to compare our prices to a private individual performing repairs in the driveway is not apples to apples. I commend anyone who has the skill set to perform repairs on their own and are able to save money. Automotive repair facilities are here for the people who either do not have the skill set or prefer to not hassle with the repairs theirself. If this is not the case and it was an established business performing the repairs with the same parts, the same warranty, and half the price I would be interested to know who only so I can reavalutate our pricing schedule here. We never sell anything that is not needed and most everything we do is at a rate equal or cheaper than most places in town. Once again, thank you for your feedback and I am sorry we did not meet your expectations My reviews speak for themselves and I stand behind the diagnosis and estimate to provide a quality, trouble-free repair on your vehicle. If not repaired by us I am glad that you were able to get your ac repaired.

John Ostendorf
Owner
1-803-732-1920

Verified Customer
Chapin, SC
Dodge Grand Caravan
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/26/2018
Coolant Leak
The vehicle was being repaired because of a coolant leak. Replacing a worn out hose fixed the problem quickly. However, it was frustrating to arrive home and find out that the coolant container did not even contain the minimum amount of coolant needed to operate the vehicle. Thankfully, we live just a short distance from the shop and had enough coolant on hand to increase it to the recommended level. We have been pleased with prior service from ASE on our vehicles and hope that this was just an unusual oversight. Because of our previous experience with this business we are willing to return for our vehicle maintenance needs.
John O. from Auto Service Experts responded on 07/05/2018

We do appologize Mr. T. Every effort is made to ensure that our diagnosis and repairs are acurately performed and verified to be completed thoroughly. This oversite is unacceptable and does not meet my expectations of what a customers experince should be when visiting Auto Service Experts. Please come and see me whenever is good for you or Mrs. T. and I will do whatever is needed to make things right so your next visit will be a more enjoyable experience. I take our ratings very serious and I asure you steps will be taken to make sure this kind of oversite doesn't happen again.

Thanks
John

John Ostendorf
Owner
1-803-732-1920

AW
AMY W.
Chapin, SC
Nissan Armada
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/15/2017
Convenient
I was not expecting it to cost nearly $40 to have my oil changed!
John O. from Auto Service Experts responded on 09/15/2017

I appologize that you were not satistfied with our service here at Auto Service Experts. I have reviewed your work order to see where we may have fallen short of your expectations. The invoice total was $37.55 and it appears by my records you have only paid $34.34  for the last couple years. The difference in the invoice now compared to what you had paid in the past is $1.50 for shop supplies which cover topping off your power steering, coolant, windshield washer fluid, brake fluid etc. and $1.50 for hazardous material disposal. We do offer synthetic blend lube, oil and filter for $24.95 for a 5 quart oil change. Your vehicle requires 6.9 qts so there is a bit more of a charge for the additional 2 quarts @ $3.00/qt.

Regardless I would like the opportunity to make this right and ensure you are completely satisfied with our servive here. We at Auto Service Experts pride ourselve on recieving positive rating feedback from our customers so we know how we are doing. In an effort to satisfy our most valuable asset, "our customers" I will offer you a 20% discount off of your next oil change. That will equate to 10% for this oil change and 10% for your next one.

I hope you give us the opportunity to right any wrong we have done. As always, we thank you for your business.

John Ostendorf
Owner
1-803-732-1920

JB
JIM, JAN B.
Chapin, SC
Toyota Highlander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2017
Prompt service.
It was all good. Will be back.
John O. from Auto Service Experts responded on 12/29/2017

Thank you for visiting our store and allowing us to perform maintenance on your vehicle. We look forward to serving you again in the future.

John Ostendorf
Owner
1-803-732-1920

CB
CAROL B.
Chapin, SC
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2017
Service
Professional staff they never try to sell me anything I feel they are honest about your needs.
John O. from Auto Service Experts responded on 10/21/2017

Thank you Mrs. B. We appreciate your business. We will never try to sell you anything that is not needed. We are here for the long haul and you can't keep customers if they feel like they are being taken advantage of. I hope we can perform even better at your next visit. Thanks again.

John Ostendorf
Owner
1-803-732-1920

EN
ELLIOTT N.
Chapin, SC
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2017
Save Money
Less expensive than the dealership. Like to support a small business owner.
John O. from Auto Service Experts responded on 10/08/2017

Thank you Mr. And Mrs. N. for the kind review. We are now capable of doing practically any repair a dealership can do for a fraction of the cost. I'm glad we were able to take care of your Automotive needs. Please let me know what we can do to make your next visit more satisfying.

John Ostendorf
Owner
1-803-732-1920

JH
JOHN H.
Chapin, SC
Kia Sorento
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2017
Friendly, reasonable and seemingly honest
I took my vehicle in for an oil change, so nothing special. They were friendly and reasonable. I say seemingly honest because in all truth I am not very mechanically inclined. They did not try and upscale or "find" another issue. They did check my battery and found it was on the low end, but did not try to sell me another. They just let me know about it and to keep an eye on it.
Also, the waiting area is clean, nice tv and good free coffee.
John O. from Auto Service Experts responded on 07/20/2017

Thank you very much Mr. H. for letting us serve you. It was truly our pleasure.  When you decide ona battery we would be glad to handle that for you.Thank you for the kind words.

John Ostendorf
Owner
1-803-732-1920

MB
MICHAEL B.
Irmo, SC
Subaru Baja
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018
Prompt and friendly service
Had a flat, needed evaluation! John took charge and the job was done ✅ Thanks, Mike B

MH
MIKE H.
Chapin, SC
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Great Service
It is nice to finally find an auto service center where they care. I have had my wife's E320 serviced at several other places from Florida to Columbia and this is the first place that I found that does not try to over sell me and just does what I ask in a very nice and professional manner. I do not believe you can find a better place in this area.

RK
ROSANNE K.
Irmo, SC
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
know their stuff!
always a pleasure! friendly family! quick and competent. I appreciate getting the heads up that in another oil change or two, i will need brakes...and a reasonable price!

IA
IRVING A.
Chapin, SC
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018
Great Job Fast Service
I have always been pleased by the level of prompt service received on all of my vehicles. Highly recommend a competent and honest shop!
John O. from Auto Service Experts responded on 07/10/2018

Thank you so much Mr. A for the nice review. We try our best to be as fast and good as we can. Thank you for being patient with us on your truck. We look forward to servicing all your vehicles. 

John Ostendorf
Owner
1-803-732-1920

PP
PAUL P.
Irmo, SC
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Great Service
Great service.
John O. from Auto Service Experts responded on 07/10/2018

Thnk you Mr. P ! We look forward to seeing you again. 

John Ostendorf
Owner
1-803-732-1920

DF
DAN F.
Irmo, SC
Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018
2011 Genisis
Honest
John O. from Auto Service Experts responded on 07/10/2018

Thank you Mr. F. We love seeing you and hope that you continue to bring your vehicles to us for your auto needs. 

John Ostendorf
Owner
1-803-732-1920

DP
DONALD P.
Irmo, SC
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
Fast, Dependable Service
Called and received quote and the price was exactly what they quoted. Mechanic found one other issue and called me to say it would be only 20.00 for part while he doing the work, no extra labor. It was ready fast. Staff is friendly and they are always busy. Will go again. Fair, reliable service
John O. from Auto Service Experts responded on 07/10/2018

Thank you Mr.P, we pride our self in sticking to our word when quoting a customer and we don't preform any work without notifying the customer first. 

John Ostendorf
Owner
1-803-732-1920

GB
GEORGE B.
Chapin, SC
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2018
Good quick service
As always , the staff at Auto Service Experts were courteous and efficient..........They are my "go to" shop for service and repairs!
John O. from Auto Service Experts responded on 07/10/2018

Thank you Mr.B, we always look forward to seeing you when you stop by with your many cars. (:

John Ostendorf
Owner
1-803-732-1920

GB
GEORGE B.
Chapin, SC
Jaguar XJ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
2004 Jaguar XJ8 service
John and his techs are always fair in their pricing and timely in their servicing of my vehicles. I always use them for my service needs!
John O. from Auto Service Experts responded on 07/10/2018

Hey Mr.B it's Madison. Thank you for always coming in with your cars and talking with my dad and I while you wait. It is always a pleasure. 

John Ostendorf
Owner
1-803-732-1920

MB
MICHAEL B.
Irmo, SC
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Great service,friendly people!
Great job! Will return for additional service!
John O. from Auto Service Experts responded on 07/10/2018

Thank you Mr.B for the kind review. We look forward to seeing you again. 

John Ostendorf
Owner
1-803-732-1920

LP
LINDSEY, CJ P.
Irmo, SC
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
Lindsay P
Very friendly. Reasonable prices and most importantly I’ve felt they are honest. The prior owners and current owners alike
John O. from Auto Service Experts responded on 07/10/2018

thank you Mr. P for the kind review. We pride our selves on being honest and up front about your vehicles needs. (:

John Ostendorf
Owner
1-803-732-1920

PP
PAUL P.
Irmo, SC
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
Great Service
Great service. Thanks.

MB
MICHAEL B.
Irmo, SC
Subaru Baja
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Great job!
Prompt courteous and professional service 🤗

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