Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

64 Reviews

98% Would Recommend
90% Business Response
Latest Review 1 day ago

Reviews


Anonymous avatar
Verified Customer
Chapin, SC
Chevrolet Tahoe
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/16/2018
Way overpriced on A/C parts and labor
I have been going here for a while for oil changes from old owner to new. Then, I got an estimate because my A/C was blowing hot air. First, he didn't tell me of the upfront charge to look at it (over $125). Then after waiting an hour, he said the charges would be extensive. It was for a whole new system. It didn't sound right so I left. I got another estimate at another business highly recommended and it ended up costing me exactly half the price they asked for the same thing.
Eda6d420eb061867205d4663280e5ebf?s=28
John O. from Auto Service Experts responded on 05/17/2018

Thank you for your input Mrs. P. As you can tell by my reviews I take our reputation very seriously and insist my technicians perform a thorough diagnosis on all vehicles that come in here. I struggled at first to remember the vehicle you are speaking of but when I got to work I researched it and I now remember. we did recommend a complete ac kit with condensor and ac tensioner pulley. This repair comes with a lifetime warranty. I also remember you declined the repair because your husband and brother were both "mechanics" and could perform the repairs cheaper. I can compete with any automotive business inregards to price but to compare our prices to a private individual performing repairs in the driveway is not apples to apples. I commend anyone who has the skill set to perform repairs on their own and are able to save money. Automotive repair facilities are here for the people who either do not have the skill set or prefer to not hassle with the repairs theirself. If this is not the case and it was an established business performing the repairs with the same parts, the same warranty, and half the price I would be interested to know who only so I can reavalutate our pricing schedule here. We never sell anything that is not needed and most everything we do is at a rate equal or cheaper than most places in town. Once again, thank you for your feedback and I am sorry we did not meet your expectations My reviews speak for themselves and I stand behind the diagnosis and estimate to provide a quality, trouble-free repair on your vehicle. If not repaired by us I am glad that you were able to get your ac repaired.

John Ostendorf
Owner
1-803-732-1920

AW
AMY W.
Chapin, SC
Nissan Armada
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/15/2017
Convenient
I was not expecting it to cost nearly $40 to have my oil changed!
Eda6d420eb061867205d4663280e5ebf?s=28
John O. from Auto Service Experts responded on 09/15/2017

I appologize that you were not satistfied with our service here at Auto Service Experts. I have reviewed your work order to see where we may have fallen short of your expectations. The invoice total was $37.55 and it appears by my records you have only paid $34.34  for the last couple years. The difference in the invoice now compared to what you had paid in the past is $1.50 for shop supplies which cover topping off your power steering, coolant, windshield washer fluid, brake fluid etc. and $1.50 for hazardous material disposal. We do offer synthetic blend lube, oil and filter for $24.95 for a 5 quart oil change. Your vehicle requires 6.9 qts so there is a bit more of a charge for the additional 2 quarts @ $3.00/qt.

Regardless I would like the opportunity to make this right and ensure you are completely satisfied with our servive here. We at Auto Service Experts pride ourselve on recieving positive rating feedback from our customers so we know how we are doing. In an effort to satisfy our most valuable asset, "our customers" I will offer you a 20% discount off of your next oil change. That will equate to 10% for this oil change and 10% for your next one.

I hope you give us the opportunity to right any wrong we have done. As always, we thank you for your business.

John Ostendorf
Owner
1-803-732-1920

JB
JIM, JAN B.
Chapin, SC
Toyota Highlander
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2017
Prompt service.
It was all good. Will be back.
Eda6d420eb061867205d4663280e5ebf?s=28
John O. from Auto Service Experts responded on 12/29/2017

Thank you for visiting our store and allowing us to perform maintenance on your vehicle. We look forward to serving you again in the future.

John Ostendorf
Owner
1-803-732-1920

CB
CAROL B.
Chapin, SC
Toyota Corolla
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2017
Service
Professional staff they never try to sell me anything I feel they are honest about your needs.
Eda6d420eb061867205d4663280e5ebf?s=28
John O. from Auto Service Experts responded on 10/21/2017

Thank you Mrs. B. We appreciate your business. We will never try to sell you anything that is not needed. We are here for the long haul and you can't keep customers if they feel like they are being taken advantage of. I hope we can perform even better at your next visit. Thanks again.

John Ostendorf
Owner
1-803-732-1920

EN
ELLIOTT N.
Chapin, SC
Toyota Sienna
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2017
Save Money
Less expensive than the dealership. Like to support a small business owner.
Eda6d420eb061867205d4663280e5ebf?s=28
John O. from Auto Service Experts responded on 10/08/2017

Thank you Mr. And Mrs. N. for the kind review. We are now capable of doing practically any repair a dealership can do for a fraction of the cost. I'm glad we were able to take care of your Automotive needs. Please let me know what we can do to make your next visit more satisfying.

John Ostendorf
Owner
1-803-732-1920

JH
JOHN H.
Chapin, SC
Kia Sorento
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2017
Friendly, reasonable and seemingly honest
I took my vehicle in for an oil change, so nothing special. They were friendly and reasonable. I say seemingly honest because in all truth I am not very mechanically inclined. They did not try and upscale or "find" another issue. They did check my battery and found it was on the low end, but did not try to sell me another. They just let me know about it and to keep an eye on it.
Also, the waiting area is clean, nice tv and good free coffee.
Eda6d420eb061867205d4663280e5ebf?s=28
John O. from Auto Service Experts responded on 07/20/2017

Thank you very much Mr. H. for letting us serve you. It was truly our pleasure.  When you decide ona battery we would be glad to handle that for you.Thank you for the kind words.

John Ostendorf
Owner
1-803-732-1920

MB
MICHAEL B.
Irmo, SC
Dodge Dakota
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Great service,friendly people!
Great job! Will return for additional service!

LP
LINDSEY, CJ P.
Irmo, SC
Toyota Highlander
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
Lindsay P
Very friendly. Reasonable prices and most importantly I’ve felt they are honest. The prior owners and current owners alike

PP
PAUL P.
Irmo, SC
Toyota Highlander
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
Great Service
Great service. Thanks.

MB
MICHAEL B.
Irmo, SC
Subaru Baja
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Great job!
Prompt courteous and professional service 🤗

GB
GEORGE B.
Chapin, SC
Jaguar XJ
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Regular maintenance
Always good service and pleasant to deai with....Techs and management are good folks!

RK
ROSANNE K.
Irmo, SC
Chevrolet Cavalier
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
Great Service! with a smile and a ride home and back!
repair to cooling fan engine on a Friday! Time pressure and my schedule no problem for the experts! Got me home to pick up the other vehicle so I could make my other appointments, repaired the car under budget and picked me up at my door! Love this place! Thanks again for a job well done! I'll be back!

JH
JOHN H.
Chapin, SC
Kia Sorento
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018
Honest people
Once again, I took my car to these guys and they had a chance to rip me off and didn’t. They could’ve told me my battery was dead and I needed a new one, but they didn’t. Instead they checked my battery said it was all good and then told me just to pour a little Coca-Cola on the positive terminal to get rid of the corrosion. Worked like a charm. You can trust these guys I know I do.
Eda6d420eb061867205d4663280e5ebf?s=28
John O. from Auto Service Experts responded on 04/03/2018

That’s great Mr. H. I’m glad we were able to help and thanks for the kind words. We appreciate your business and I hope we can continue to meet or exceed you expectations.

P.S. Did you use regular or diet? LOL. 

John Ostendorf
Owner
1-803-732-1920

CD
CHAD D.
Irmo, SC
Ford Expedition
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018
Ford Expedition
Great service and very honest concerning vehicle!! I will definitely be back!!
Eda6d420eb061867205d4663280e5ebf?s=28
John O. from Auto Service Experts responded on 04/03/2018

Thank you Mr. D. for the kind review. We appreciate your business and are glad you were satistfied. Please keep us in mind for anything else you may need.

John Ostendorf
Owner
1-803-732-1920

RK
ROSANNE K.
Irmo, SC
Toyota Yaris
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018
Shop Local
fast friendly service with a smile! got in and out in 30 minutes, has a good cup of coffee while I waited :)
Eda6d420eb061867205d4663280e5ebf?s=28
John O. from Auto Service Experts responded on 04/03/2018

Thank you Mrs. K. We always appreciate a nice review. I'm glad we were able to get you in and out quickly so as to not mess up your schedule for the day. Glad you enjoyed the coffee. Feel free to just stop by and chat and have a cup even when it's not time for maintenance. :)

John Ostendorf
Owner
1-803-732-1920

JH
JULIA H.
North Myrtle Beach, SC
Toyota Tundra 2WD Truck
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
Fabulous service, nice friendly professional folk to assist you...
Easy fast service, no hassle, easy in and out location with the nicest people ready to serve you.

Don't hesitate opting fur John to help you with your needs..
Eda6d420eb061867205d4663280e5ebf?s=28
John O. from Auto Service Experts responded on 03/23/2018

Thank you Mrs. H, we were so happy we could help you out while you were traveling. We hope to see you again (:

John Ostendorf
Owner
1-803-732-1920

GB
GEORGE B.
Chapin, SC
Jaguar XJ
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018
A good place to get an honesty review of your car repair needs
John and his staff are very good at not only accessing your vehicle repair needs, but also will give you an honest estimate of what really needs to be done. They do NOT try to up sell you on things you DON'T need .
Eda6d420eb061867205d4663280e5ebf?s=28
John O. from Auto Service Experts responded on 03/23/2018

Thank you again Mr. B, we pride ourselves in being honest and trustworthy. Come back and see us (:

John Ostendorf
Owner
1-803-732-1920

YM
YETTA M.
Chapin, SC
Mitsubishi Lancer
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018
great job
The techs did a great job and I didn't have to wait forever....thank you guys....Ms. Miden
Eda6d420eb061867205d4663280e5ebf?s=28
John O. from Auto Service Experts responded on 03/23/2018

Thank you Ms. M for the nice review. We hope we can continue to please you and your families vehicles. We appriciate the buisness. 

John Ostendorf
Owner
1-803-732-1920

GB
GEORGE B.
Chapin, SC
Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018
Always Good Service
The customer srevice is always consistant and hard to beat. The techs and the owners are very helpful and fair.
Eda6d420eb061867205d4663280e5ebf?s=28
John O. from Auto Service Experts responded on 03/23/2018

Thank you Mr. B, we love when you stop by to just chat, or have some coffee. We appreciate the oppurtunity you give us to service your vehicles.  

John Ostendorf
Owner
1-803-732-1920

CB
CHRISTOPHER B.
Irmo, SC
Ford F-150
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018
Great place
Great people and awesome job on the oil change and tire rotation recommend them to everybody
Eda6d420eb061867205d4663280e5ebf?s=28
John O. from Auto Service Experts responded on 03/23/2018

Thank you Mr. B for the nice review. We hope you will continue to bring your cars here for all of it's needs. We appriciate your buisness. 

John Ostendorf
Owner
1-803-732-1920

Displaying Review 1 - 20 of 64 in total