Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

65 Reviews

98% Would Recommend
89% Business Response
Latest Review about 3 hours ago

Reviews


Anonymous avatar
Verified Customer
Chapin, SC
Chevrolet Tahoe
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/16/2018
Way overpriced on A/C parts and labor
I have been going here for a while for oil changes from old owner to new. Then, I got an estimate because my A/C was blowing hot air. First, he didn't tell me of the upfront charge to look at it (over $125). Then after waiting an hour, he said the charges would be extensive. It was for a whole new system. It didn't sound right so I left. I got another estimate at another business highly recommended and it ended up costing me exactly half the price they asked for the same thing.
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John O. from Auto Service Experts responded on 05/17/2018

Thank you for your input Mrs. P. As you can tell by my reviews I take our reputation very seriously and insist my technicians perform a thorough diagnosis on all vehicles that come in here. I struggled at first to remember the vehicle you are speaking of but when I got to work I researched it and I now remember. we did recommend a complete ac kit with condensor and ac tensioner pulley. This repair comes with a lifetime warranty. I also remember you declined the repair because your husband and brother were both "mechanics" and could perform the repairs cheaper. I can compete with any automotive business inregards to price but to compare our prices to a private individual performing repairs in the driveway is not apples to apples. I commend anyone who has the skill set to perform repairs on their own and are able to save money. Automotive repair facilities are here for the people who either do not have the skill set or prefer to not hassle with the repairs theirself. If this is not the case and it was an established business performing the repairs with the same parts, the same warranty, and half the price I would be interested to know who only so I can reavalutate our pricing schedule here. We never sell anything that is not needed and most everything we do is at a rate equal or cheaper than most places in town. Once again, thank you for your feedback and I am sorry we did not meet your expectations My reviews speak for themselves and I stand behind the diagnosis and estimate to provide a quality, trouble-free repair on your vehicle. If not repaired by us I am glad that you were able to get your ac repaired.

John Ostendorf
Owner
1-803-732-1920

GB
GEORGE B.
Chapin, SC
Jaguar XJ
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05/25/2018
2004 Jaguar XJ8 service
John and his techs are always fair in their pricing and timely in their servicing of my vehicles. I always use them for my service needs!

MB
MICHAEL B.
Irmo, SC
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Great service,friendly people!
Great job! Will return for additional service!

LP
LINDSEY, CJ P.
Irmo, SC
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
Lindsay P
Very friendly. Reasonable prices and most importantly I’ve felt they are honest. The prior owners and current owners alike

PP
PAUL P.
Irmo, SC
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
Great Service
Great service. Thanks.

MB
MICHAEL B.
Irmo, SC
Subaru Baja
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Great job!
Prompt courteous and professional service 🤗

GB
GEORGE B.
Chapin, SC
Jaguar XJ
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Regular maintenance
Always good service and pleasant to deai with....Techs and management are good folks!

RK
ROSANNE K.
Irmo, SC
Chevrolet Cavalier
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
Great Service! with a smile and a ride home and back!
repair to cooling fan engine on a Friday! Time pressure and my schedule no problem for the experts! Got me home to pick up the other vehicle so I could make my other appointments, repaired the car under budget and picked me up at my door! Love this place! Thanks again for a job well done! I'll be back!

JH
JOHN H.
Chapin, SC
Kia Sorento
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018
Honest people
Once again, I took my car to these guys and they had a chance to rip me off and didn’t. They could’ve told me my battery was dead and I needed a new one, but they didn’t. Instead they checked my battery said it was all good and then told me just to pour a little Coca-Cola on the positive terminal to get rid of the corrosion. Worked like a charm. You can trust these guys I know I do.
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John O. from Auto Service Experts responded on 04/03/2018

That’s great Mr. H. I’m glad we were able to help and thanks for the kind words. We appreciate your business and I hope we can continue to meet or exceed you expectations.

P.S. Did you use regular or diet? LOL. 

John Ostendorf
Owner
1-803-732-1920

CD
CHAD D.
Irmo, SC
Ford Expedition
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03/30/2018
Ford Expedition
Great service and very honest concerning vehicle!! I will definitely be back!!
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John O. from Auto Service Experts responded on 04/03/2018

Thank you Mr. D. for the kind review. We appreciate your business and are glad you were satistfied. Please keep us in mind for anything else you may need.

John Ostendorf
Owner
1-803-732-1920

RK
ROSANNE K.
Irmo, SC
Toyota Yaris
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018
Shop Local
fast friendly service with a smile! got in and out in 30 minutes, has a good cup of coffee while I waited :)
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John O. from Auto Service Experts responded on 04/03/2018

Thank you Mrs. K. We always appreciate a nice review. I'm glad we were able to get you in and out quickly so as to not mess up your schedule for the day. Glad you enjoyed the coffee. Feel free to just stop by and chat and have a cup even when it's not time for maintenance. :)

John Ostendorf
Owner
1-803-732-1920

JH
JULIA H.
North Myrtle Beach, SC
Toyota Tundra 2WD Truck
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
Fabulous service, nice friendly professional folk to assist you...
Easy fast service, no hassle, easy in and out location with the nicest people ready to serve you.

Don't hesitate opting fur John to help you with your needs..
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John O. from Auto Service Experts responded on 03/23/2018

Thank you Mrs. H, we were so happy we could help you out while you were traveling. We hope to see you again (:

John Ostendorf
Owner
1-803-732-1920

GB
GEORGE B.
Chapin, SC
Jaguar XJ
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018
A good place to get an honesty review of your car repair needs
John and his staff are very good at not only accessing your vehicle repair needs, but also will give you an honest estimate of what really needs to be done. They do NOT try to up sell you on things you DON'T need .
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John O. from Auto Service Experts responded on 03/23/2018

Thank you again Mr. B, we pride ourselves in being honest and trustworthy. Come back and see us (:

John Ostendorf
Owner
1-803-732-1920

YM
YETTA M.
Chapin, SC
Mitsubishi Lancer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018
great job
The techs did a great job and I didn't have to wait forever....thank you guys....Ms. Miden
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John O. from Auto Service Experts responded on 03/23/2018

Thank you Ms. M for the nice review. We hope we can continue to please you and your families vehicles. We appriciate the buisness. 

John Ostendorf
Owner
1-803-732-1920

GB
GEORGE B.
Chapin, SC
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018
Always Good Service
The customer srevice is always consistant and hard to beat. The techs and the owners are very helpful and fair.
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John O. from Auto Service Experts responded on 03/23/2018

Thank you Mr. B, we love when you stop by to just chat, or have some coffee. We appreciate the oppurtunity you give us to service your vehicles.  

John Ostendorf
Owner
1-803-732-1920

CB
CHRISTOPHER B.
Irmo, SC
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018
Great place
Great people and awesome job on the oil change and tire rotation recommend them to everybody
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John O. from Auto Service Experts responded on 03/23/2018

Thank you Mr. B for the nice review. We hope you will continue to bring your cars here for all of it's needs. We appriciate your buisness. 

John Ostendorf
Owner
1-803-732-1920

BW
BRENTHONY W.
Iva, SC
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2018
Amazing Experience!
I can’t say enough about this company! On my way to the beach my tire was punctured and needed to be replaced! They were so very kind and helpful. They went out of there way to carry me across town to pick up a new tire, so that they could replace my old one and get me hitting the road again. I’ve never known a company to do such a thing and I am incredibly thankful!

You do not get experience like this these days. You all were amazing and got me back on the road in time to enjoy the rest of my vacation!

If I could give you a higher rating I would !
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John O. from Auto Service Experts responded on 02/26/2018

Thank you so much for the nice review, my dad and I pride our selves in making our customers experience the best it can be. even though you are from out of town, we hope that if you are ever passing through again you will stop by and see us. thank you Mrs. W.   

John Ostendorf
Owner
1-803-732-1920

JE
JIM E.
Irmo, SC
GMC Sierra 3500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018
Knowledge and Honesty at a fair and reasonable price
My experiences have all been positive with all repairs accurately diagnosed and professionally performed at a fair and reasonable price. My vehicles have been taken into the garage area shortly after I arrive and returned to me with all issues properly resolved. I have also learned a lot about my vehicles talking to them about the different systems and maintenance requirements.
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John O. from Auto Service Experts responded on 02/26/2018

Thank you Mr.E, we pride ourselves in being well educated to we can correctly explain to our customers what is going on with their cars. We would love to continue to service you and your family's vehicles. 

John Ostendorf
Owner
1-803-732-1920

MH
MATT H.
Columbia, SC
Dodge Pickup
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02/20/2018
Great Service at Auto Service Experts!
I've taken my 2005 Dodge Ram, and they've done great work for a reasonable fee. I'll be recommending Auto Service Experts!!!!
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John O. from Auto Service Experts responded on 02/26/2018

Thank you Mr.H, we appriciate the oppurtunity to take care of you trucks needs. Don't forget to stop by for us to check your oil every now and then.  (:

Madison Ostendorf
John Ostendorf

Owner
1-803-732-1920

AW
AMY W.
Chapin, SC
Nissan Armada
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02/10/2018
quick and easy
John at Auto Service is great to work with. Always helpful and timely.
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John O. from Auto Service Experts responded on 02/26/2018

Thank you Mrs.W, we are so glad that we could be of service to you. We hope you will continue to bring your vehicles by for us to service. (:

John Ostendorf
Owner
1-803-732-1920

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