Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

281 Reviews

97% Would Recommend
Latest Review about 4 hours ago

Reviews


JO
John O.
Holtsville, NY
Suzuki XL-7
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
John said he had requested from the business a receipt in the mail for the repairs. He said he paid in cash it has been a week and he has not received the receipt. John said the business is a little over priced.
This review was collected via phone interview by Customer Research Inc.

DD
Danny D.
Blue Point, NY
Volvo XC90
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Danny said the service was good.
This review was collected via phone interview by Customer Research Inc.

BE
Bob E.
Patchogue, NY
Dodge Stratus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2018 Category: Service
Bob said he does a very good job and does right by him, so he really likes him.
This review was collected via phone interview by Customer Research Inc.

AS
Amy S.
Patchogue, NY
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018
Good work and honest pricing
Good work and honest pricing.

GC
Guillermo C.
Peabody, MA
Mercedes-Benz GLA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2017 Category: Service
Guillermo said the service was good at the business, but the repair to the tire did not hold up. He had to ask for a refund. It was not their fault because the tire was too far gone.
This review was collected via phone interview by Customer Research Inc.

GC
Geraldine C.
Patchogue, NY
Volvo 850
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2017 Category: Service
Geraldine said she has been going to the business for years.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Bayport, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2017 Category: Service
John said the workers don't always communicate with each other. When he leaves a message for someone it doesn't always get to that person.
This review was collected via phone interview by Customer Research Inc.

SL
Sal L.
Brookhaven, NY
Acura TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2017
Make room for daddy
Service is great, people are friendly and knowledgeabl problem is finding a place to leave your car when you drop it off. Also getting to the office.

AC
annmari c.
Holbrook, NY
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2017
Great Service
Matt, Jackson and staff were very knowledgeable. They found the problem and were able to fix it. The waiting room was clean and comfy while I waited. Anytime a staff member came in they would always say hello and ask if I were being helped or needed anything.
I would recommend them to everyone.

MT
Mike T.
Patchogue, NY
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2017 Category: Service
Mike said this business was expensive, and the workmanship was good.
This review was collected via phone interview by Customer Research Inc.

AD
Antonio D.
Oakdale, NY
Nissan Altima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2018 Category: Service
Antonio said that he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

JM
Jonathan M.
New York
Honda Element
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/23/2018 Category: Service
Jonathan said the staff did extra work on his vehicle that they did not ask permission to do, and it ended up costing about $50 to $100 extra.
This review was collected via phone interview by Customer Research Inc.

TH
Tim H.
Manorville, NY
Ford Explorer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/26/2018 Category: Service
Tim said that he was not too happy because the service took a lot longer than expected. He likes Pat, the owner, because he is honest. He will come back again.
This review was collected via phone interview by Customer Research Inc.

VS
veronica s.
Patchogue, NY
Lexus RX 350
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/27/2017
EVERYONE VERY NICE
JUST TO LET YOU KNOW I HAVE A 2012 HYUNDAI SANTA FE NOT A LEXUS. I WAS IN ON NOVEMBER 18, 2017 FOR A PROBLEM WITH LEFT FRONT TIRE. THEY PLUGGED FOR ME. I STILL NEED A TIRE IN NEAR FUTURE.

DC
Dennis C.
Bellport, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2017
LACKS PARKING
Jeep was towed to shop 8/20/17 was not ready till 8/22/17.

BS
Britney S.
Bellport, NY
Chrysler Pacifica
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2018 Category: Service
Britney said she paid for a catalytic converter to be fixed for $900 and it stopped working a week later. Her mother ended up paying another $1000 to fix it again, and the business only gave about $500 back. It took longer to get the vehicle repaired and they had to spend more money on a rental. Britney said she would no longer recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SF
Serena F.
Selden, NY
Ford Mustang
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/24/2018
new york state inspection
I brought my car in for an inspection on my vehicle. It ended up costing me $1000 for things I felt talked into, being uneducated in necessary vehicle repairs and maintenance. I felt the "salesman's" presentation of the suggested work order was done in such a way to exploit my naivety, and being a woman, I feel rather exploited and even victimized by the whole experience. Whether it was done intentionally or not, I do not know, but I would not consider it a positive encounter with this establishment. I will not go back and I will not recommend them to anyone either.
Matt D. from MD Auto Complete Service Center Inc. responded on 09/21/2018

Good morning Ms.Serena. I would like to first thank you for taking the time to speak with me. I'm happy our conversation cleared any misconceptions you may have had. We would love to see you come back as a customer and would look forward to having a relationship in the future. I know you mentioned you had felt something in your tranny, I would like to offer you a free check out on that issue. Please feel free to reach out. Thank you! Matt DiScalo

Matthew DiScalo
MD Auto Complete Service Center Inc

RC
Ragip C.
Shirley, NY
Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2018
Long wait.very long
Long wait .very very long

TT
Tashiva T.
Bellport, NY
Nissan Murano
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2018 Category: Service
Tashiva said the service was not good. He said they mis-diagnosed his vehicle and it ended up costing him $250.
This review was collected via phone interview by Customer Research Inc.

MW
Michelle W.
Patchogue, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/08/2018
Appt through Geico 1PM
The worst of the worst, Appt through Geico 1PM they never called, never showed up! They left me without help, and I have a disabled child. And when I called back they shut their phone off or blocked me.