Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

301 Reviews

97% Would Recommend
Latest Review 1 day ago

Reviews


JB
Joe B.
Bayport, NY
Toyota RAV4
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2019 Category: Service
Joe said his vehicle went in for a simple inspection and they ended keeping his vehicle half the day, just to tell him his vehicle has repairs that need to be done before the inspection. For an inspection they charged him a $750.
This review was collected via phone interview by Customer Research Inc.

BS
Britney S.
Bellport, NY
Chrysler Pacifica
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2018 Category: Service
Britney said she paid for a catalytic converter to be fixed for $900 and it stopped working a week later. Her mother ended up paying another $1000 to fix it again, and the business only gave about $500 back. It took longer to get the vehicle repaired and they had to spend more money on a rental. Britney said she would no longer recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SF
Serena F.
Selden, NY
Ford Mustang
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/24/2018
new york state inspection
I brought my car in for an inspection on my vehicle. It ended up costing me $1000 for things I felt talked into, being uneducated in necessary vehicle repairs and maintenance. I felt the "salesman's" presentation of the suggested work order was done in such a way to exploit my naivety, and being a woman, I feel rather exploited and even victimized by the whole experience. Whether it was done intentionally or not, I do not know, but I would not consider it a positive encounter with this establishment. I will not go back and I will not recommend them to anyone either.
Matt D. from MD Auto Complete Service Center Inc. responded on 09/21/2018

Good morning Ms.Serena. I would like to first thank you for taking the time to speak with me. I'm happy our conversation cleared any misconceptions you may have had. We would love to see you come back as a customer and would look forward to having a relationship in the future. I know you mentioned you had felt something in your tranny, I would like to offer you a free check out on that issue. Please feel free to reach out. Thank you! Matt DiScalo

Matthew DiScalo
MD Auto Complete Service Center Inc

RC
Ragip C.
Shirley, NY
Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2018
Long wait.very long
Long wait .very very long

TT
Tashiva T.
Bellport, NY
Nissan Murano
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2018 Category: Service
Tashiva said the service was not good. He said they mis-diagnosed his vehicle and it ended up costing him $250.
This review was collected via phone interview by Customer Research Inc.

MW
Michelle W.
Patchogue, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/08/2018
Appt through Geico 1PM
The worst of the worst, Appt through Geico 1PM they never called, never showed up! They left me without help, and I have a disabled child. And when I called back they shut their phone off or blocked me.

DD
Daniel D.
Port Jefferson Station, NY
Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2017
Bad service
I dropped off my car at 9:30 AM to get a leak in my tire repaired and an oil change. At 4 PM I called to check in. At first I was told you didn't have my car, then I was told that it was on the rack now and would be done in 45 minutes. I got there at 5 PM and saw my car in the same spot I parked earlier. When I walked in Matt told me it would be done in 5 minutes. When I pointed out it was still on the street, he asked me what car was mine and what repairs I was in for. I didn't leave until 6:45 and you guys didn't even finish the work because you "didn't want to hold me up." You had plenty of time to find a bunch of expensive repairs I would need though. I'll be going somewhere else that.

DC
Dennis C.
Bellport, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2017
LACKS PARKING
Jeep was towed to shop 8/20/17 was not ready till 8/22/17.

AD
Antonio D.
Oakdale, NY
Nissan Altima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2018 Category: Service
Antonio said that he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

JM
Jonathan M.
New York
Honda Element
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/23/2018 Category: Service
Jonathan said the staff did extra work on his vehicle that they did not ask permission to do, and it ended up costing about $50 to $100 extra.
This review was collected via phone interview by Customer Research Inc.

TH
Tim H.
Manorville, NY
Ford Explorer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/26/2018 Category: Service
Tim said that he was not too happy because the service took a lot longer than expected. He likes Pat, the owner, because he is honest. He will come back again.
This review was collected via phone interview by Customer Research Inc.

VS
veronica s.
Patchogue, NY
Lexus RX 350
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/27/2017
EVERYONE VERY NICE
JUST TO LET YOU KNOW I HAVE A 2012 HYUNDAI SANTA FE NOT A LEXUS. I WAS IN ON NOVEMBER 18, 2017 FOR A PROBLEM WITH LEFT FRONT TIRE. THEY PLUGGED FOR ME. I STILL NEED A TIRE IN NEAR FUTURE.

RW
Rob W.
Patchogue, NY
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2019
Service Techniciana
Everyone there express a great professionalism.
I’d recommend their business!

LC
Lorraine C.
Patchogue, NY
Subaru Legacy Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019 Category: Service
Lorraine said she would recommend them for work.
This review was collected via phone interview by Customer Research Inc.

TB
Theresa B.
Yaphank, NY
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2019
Fast and curtious
Very satisfied with the service. Will return for future service as needed

RJ
Robin J.
Holtsville, NY
Nissan Xterra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018
Great roadside assistance
I have had MD respond to a few roadside calls. They are always friendly and courteous.

JM
Jim M.
New York
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2018 Category: Service
Jim said he brought the vehicle in to the facility for inspection, tires and brakes. It took 48 hours to complete. He has been using this business for years and has recommended it, but he stated this visit took a little too long.
This review was collected via phone interview by Customer Research Inc.

AB
Angela B.
Patchogue, NY
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018
Certified Master Technicans
This is a honest, reliable family owned business that gives extensively back to the community's schools and does professional car repairs, the right way the first time. They have a great business going because they are not doing repairs that don't need to be be done and are not ripping off their customers, therefore the have repeat business and this is the only repair shop in town that I take my car to!

FB
Freddy B.
Patchogue, NY
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Freddy said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

EC
Eugene C.
Bellport, NY
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2018 Category: Service
Eugene said his vehicle was at the facility for almost a week. He was told they were busy and they did keep in touch.
This review was collected via phone interview by Customer Research Inc.