Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

268 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


BS
Britney S.
Bellport, NY
Chrysler Pacifica
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2018 Category: Service
Britney said she paid for a catalytic converter to be fixed for $900 and it stopped working a week later. Her mother ended up paying another $1000 to fix it again, and the business only gave about $500 back. It took longer to get the vehicle repaired and they had to spend more money on a rental. Britney said she would no longer recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SF
Serena F.
Selden, NY
Ford Mustang
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/24/2018
new york state inspection
I brought my car in for an inspection on my vehicle. It ended up costing me $1000 for things I felt talked into, being uneducated in necessary vehicle repairs and maintenance. I felt the "salesman's" presentation of the suggested work order was done in such a way to exploit my naivety, and being a woman, I feel rather exploited and even victimized by the whole experience. Whether it was done intentionally or not, I do not know, but I would not consider it a positive encounter with this establishment. I will not go back and I will not recommend them to anyone either.
Matt D. from MD Auto Complete Service Center Inc. responded on 09/21/2018

Good morning Ms.Serena. I would like to first thank you for taking the time to speak with me. I'm happy our conversation cleared any misconceptions you may have had. We would love to see you come back as a customer and would look forward to having a relationship in the future. I know you mentioned you had felt something in your tranny, I would like to offer you a free check out on that issue. Please feel free to reach out. Thank you! Matt DiScalo

Matthew DiScalo
MD Auto Complete Service Center Inc

JO
John O.
Holtsville, NY
Suzuki XL-7
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
John said he had requested from the business a receipt in the mail for the repairs. He said he paid in cash it has been a week and he has not received the receipt. John said the business is a little over priced.
This review was collected via phone interview by Customer Research Inc.

RC
Ragip C.
Shirley, NY
Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2018
Long wait.very long
Long wait .very very long

TT
Tashiva T.
Bellport, NY
Nissan Murano
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2018 Category: Service
Tashiva said the service was not good. He said they mis-diagnosed his vehicle and it ended up costing him $250.
This review was collected via phone interview by Customer Research Inc.

MW
Michelle W.
Patchogue, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/08/2018
Appt through Geico 1PM
The worst of the worst, Appt through Geico 1PM they never called, never showed up! They left me without help, and I have a disabled child. And when I called back they shut their phone off or blocked me.

DC
Dennis C.
Bellport, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2017
LACKS PARKING
Jeep was towed to shop 8/20/17 was not ready till 8/22/17.

DD
Daniel D.
Port Jefferson Station, NY
Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2017
Bad service
I dropped off my car at 9:30 AM to get a leak in my tire repaired and an oil change. At 4 PM I called to check in. At first I was told you didn't have my car, then I was told that it was on the rack now and would be done in 45 minutes. I got there at 5 PM and saw my car in the same spot I parked earlier. When I walked in Matt told me it would be done in 5 minutes. When I pointed out it was still on the street, he asked me what car was mine and what repairs I was in for. I didn't leave until 6:45 and you guys didn't even finish the work because you "didn't want to hold me up." You had plenty of time to find a bunch of expensive repairs I would need though. I'll be going somewhere else that.

Verified Customer
Patchogue, NY
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019
Another fine visit
As usual, everything was fine.

VV
Victor V.
Patchogue, NY
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Victor said the staff provided quality service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Sayville, NY
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019
Great experience
Never had a mechanic give me such a thorough explanation of my vehicle and what could use work on it. Fair prices, and I feel confident I'd get the best honest treatment everytime.

Really a great shop I'm sorry I didnt use much earlier, but I gotta say the extensive information with photos explaining everything that may need work down the road is such a fantastic tool that should make all customers comfortable with getting the right work done.

Matt the owner is a big supporter of Veterans, surrounding himself with them in his shop. Great to see my fellow veterans serving their community once again. Thank you.

JM
John M.
Bellport, NY
Chevrolet Express Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Exceptional service. Real professionals are working here.
Everyone working here are super friendly and extremely knowledgeable. The work performed was nothing less than exceptional. After my experience at MD Auto. I will only bring my work van and car to them to be worked on. Thank you

DW
Dave W.
Patchogue, NY
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019
Honest and dependable
Matt and the entire crew at MD auto are the most competent, experienced, honorable and trusted mechanics around. All my vehicles have been going here for years. This is the place to go if you want things done right, first time, from superior servicemen.

MF
Melissa F.
Holtsville, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Melissa said that the place was really good, they had her in and out which is really good.
This review was collected via phone interview by Customer Research Inc.

HD
Heather D.
Lavallette, NJ
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019
Helped me out after a flat tire
I was out on Long Island for work when I got a flat tire - AAA sent out MD Auto Service to put my spare tire on, however the bolts wouldn't come off. They towed me to their shop and replaced the tire for me. It was a nice, quick and easy experience!

CB
Craig B.
Patchogue, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019
Competent, Friendly, and Efficient
I always enjoy having my cars serviced at MD. They fix things right the first time and everyone there is friendly. In my experience they get the job done when promised. I recommend MD Auto.

BV
Bob V.
Medford, NY
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019
Robert Vulpis
It is a true pleasure to entrust my automobile to a highly trained, competent and courteous professional service center represented by MD Auto in Patchogue.

Individualized attention is given to every detail of the service experience, including but not limited to parts and service. Service options are discussed with each customer in a non-threatening, wholesome friendly climate. A game plan is developed and executed with aplomb.

In short, I would HIGHLY recommend this comprehensive auto shop for all your automotive needs.

PL
Petrona L.
Shirley, NY
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019
Cozy and welcoming
Every one is very friendly! Make ur day better

Verified Customer
West Orange, NJ
Audi R8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019
Nice and helpful
Stuck on the LIE on Sunday night the tow truck arrived quickly and the driver was knowledgeable, polite and helped me in a very difficult situation. The owner stayed in touch with me the next and replaced the damaged tire promptly. Nice reliable people--highly recommended.

EM
Evelyn M.
Bay Shore, NY
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019
Recent oil change
I recently purchased a used car. I have been using MD auto for all my vehicle repairs. MD auto will send me updates on when I need servicing and have provided me with free roadside assistance if I need it. I will highly recommend them to all my friends and family.