Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

301 Reviews

97% Would Recommend
Latest Review 1 day ago

Reviews


JB
Joe B.
Bayport, NY
Toyota RAV4
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2019 Category: Service
Joe said his vehicle went in for a simple inspection and they ended keeping his vehicle half the day, just to tell him his vehicle has repairs that need to be done before the inspection. For an inspection they charged him a $750.
This review was collected via phone interview by Customer Research Inc.

BS
Britney S.
Bellport, NY
Chrysler Pacifica
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2018 Category: Service
Britney said she paid for a catalytic converter to be fixed for $900 and it stopped working a week later. Her mother ended up paying another $1000 to fix it again, and the business only gave about $500 back. It took longer to get the vehicle repaired and they had to spend more money on a rental. Britney said she would no longer recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SF
Serena F.
Selden, NY
Ford Mustang
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/24/2018
new york state inspection
I brought my car in for an inspection on my vehicle. It ended up costing me $1000 for things I felt talked into, being uneducated in necessary vehicle repairs and maintenance. I felt the "salesman's" presentation of the suggested work order was done in such a way to exploit my naivety, and being a woman, I feel rather exploited and even victimized by the whole experience. Whether it was done intentionally or not, I do not know, but I would not consider it a positive encounter with this establishment. I will not go back and I will not recommend them to anyone either.
Matt D. from MD Auto Complete Service Center Inc. responded on 09/21/2018

Good morning Ms.Serena. I would like to first thank you for taking the time to speak with me. I'm happy our conversation cleared any misconceptions you may have had. We would love to see you come back as a customer and would look forward to having a relationship in the future. I know you mentioned you had felt something in your tranny, I would like to offer you a free check out on that issue. Please feel free to reach out. Thank you! Matt DiScalo

Matthew DiScalo
MD Auto Complete Service Center Inc

JO
John O.
Holtsville, NY
Suzuki XL-7
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
John said he had requested from the business a receipt in the mail for the repairs. He said he paid in cash it has been a week and he has not received the receipt. John said the business is a little over priced.
This review was collected via phone interview by Customer Research Inc.

RC
Ragip C.
Shirley, NY
Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2018
Long wait.very long
Long wait .very very long

TT
Tashiva T.
Bellport, NY
Nissan Murano
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2018 Category: Service
Tashiva said the service was not good. He said they mis-diagnosed his vehicle and it ended up costing him $250.
This review was collected via phone interview by Customer Research Inc.

MW
Michelle W.
Patchogue, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/08/2018
Appt through Geico 1PM
The worst of the worst, Appt through Geico 1PM they never called, never showed up! They left me without help, and I have a disabled child. And when I called back they shut their phone off or blocked me.

DC
Dennis C.
Bellport, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2017
LACKS PARKING
Jeep was towed to shop 8/20/17 was not ready till 8/22/17.

DD
Daniel D.
Port Jefferson Station, NY
Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2017
Bad service
I dropped off my car at 9:30 AM to get a leak in my tire repaired and an oil change. At 4 PM I called to check in. At first I was told you didn't have my car, then I was told that it was on the rack now and would be done in 45 minutes. I got there at 5 PM and saw my car in the same spot I parked earlier. When I walked in Matt told me it would be done in 5 minutes. When I pointed out it was still on the street, he asked me what car was mine and what repairs I was in for. I didn't leave until 6:45 and you guys didn't even finish the work because you "didn't want to hold me up." You had plenty of time to find a bunch of expensive repairs I would need though. I'll be going somewhere else that.

Verified Customer
Patchogue, NY
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019
Everyone very nice. Did great job
Did great job. Will recommend to friends.

AH
Andrew H.
Middle Island, NY
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Andrew said the towing service was phenomenal and the staff was awesome. They did the inspection and he was very happy. They will be doing the service tomorrow and he is sure he will be happy with it, as well.
This review was collected via phone interview by Customer Research Inc.

LD
Lisa D.
Patchogue, NY
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Lisa said they took care of issue, they went to her home and towed her vehicle and got everything done within 2 hours.
This review was collected via phone interview by Customer Research Inc.

DF
David F.
Hampton Bays, NY
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
They know what they are doing
Great guys. Very thorough

LJ
Lori J.
Medford, NY
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
The staff is very helpful and kind
Me and my fiance has been coming to md with our cars for years and never had a problem. And they don't over price things like other places do. They are very kind and friendly.

CS
Christine S.
Patchogue, NY
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Doesnt get better!!
I am new to Patchogue and was scared to look for a new mechanic. After reading all the great reviews on Facebook, I decided to go ahead and call MD. Chris and Matt were beyond amazing. From the initial call to immediately fitting me in to keeping me updated on the progress to explaining via tv, email, text and even on my car. They made a list of things I needed to fix right away and then a second list what will need to be looked at soon but now. They made my experience so great. I will always bring my vehicles to them!!

CB
Craig B.
Patchogue, NY
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Personal and Professional Service
I love cars and Matt and his staff have been keeping my 1998 Corvette safe and reliable for many years. The prices are fair and they get the job done when they say it will be done.

TC
Tyesha C.
Ronkonkoma, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
Amazing customer service!
Everyone at MD Auto are amazing! My experience was phenomenal! They do the job right and they have you out at the time you need the job done! I would highly recommend them to anyone and everyone! I'm very sad that I'm moving out of state but I promise to come back to get more work done on my car!!!! Love them!!

GD
Gary D.
Patchogue, NY
Chrysler Aspen
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
Saturday check engine light on
We took the car to MD just to run the diagnostic test; instead they drove my husband home and repaired the car, all unscheduled on a Saturday. MD rules!

LS
Lauren S.
Patchogue, NY
Subaru Legacy Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
Performed NY State Inspection on short notice
Chris was willing to give me a same day appointment for a New York State Inspection on a Saturday. He and Kurt are exceptionally helpful and advised me of services they recommend I have done in the near future without pressuring me to authorize them to perform those services right then and there.

EC
Erin C.
Medford, NY
Mitsubishi Lancer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Erin said the employees were super friendly. They provided amazing service. The work was nice.
This review was collected via phone interview by Customer Research Inc.