Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

132 Reviews

95% Would Recommend
Latest Review 8 days ago

Reviews


DC
Desiree C.
Chicago, IL
Chrysler 300
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/25/2018 Category: Service
Desiree said she received horrible customer service. She was charged $50 to fill up her tires with air and felt like she was taken advantage of.
This review was collected via phone interview by Customer Research Inc.

MF
MARILYN F.
Northbrook, IL
Ford Focus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/30/2017
Forgot to replace the oil cap!
I took my car in for a simple oil change. It took well over an hour as I sat in the grimy convenience store waiting. They told me there was an oil leak (which I knew I had previously had repaired at the dealer, so that was not too much of a surprise) and that I needed back brakes. Considering that the car is less than four years old with very low mileage, I was skeptical about that. I brought it in to my dealer; they said the brakes were fine, but they couldn't tell about the oil leak because the mechanic who did the oil change had neglected to replace the oil cap and oil was flowing all over my engine. Needless to say, I will not be back!

JG
Jesus G.
Mundelein, IL
Chevrolet Silverado 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/31/2018 Category: Service
Jesus said the employees were not straight forward. His vehicle was not fixed.
This review was collected via phone interview by Customer Research Inc.

GT
George T.
Chicago, IL
Jaguar X-TYPE
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/04/2018 Category: Service
Spoke with Irena. She said the price was higher than the last time the oil was changed.
This review was collected via phone interview by Customer Research Inc.

HR
HAZEL R.
Northbrook, IL
Ford Escape
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/02/2018
Oil change
It was difficult to find the entrance to the shop and there was not a lot of parking. They couldn't take me right away so I came back when they said they could take me. They didn't take too long doing the oil change and everyone I spoke to was very nice. I was satisfied with the service and price. I drove home into the city on the highway and the cover you remove to do the oil change came off and started dragging under my car. We pulled over and my husband had to slide under the car on the shoulder after an on ramp in the dark and cold to snap it back in place. He could only snap in one so we had to drive to the closest dealer to find the parts to hold it in place.

DI
DEBORA I.
Northbrook, IL
Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/26/2017
Really?
I had a flat, passenger front. Was sold two new tires...that was fine, I get it; they were both worn. Thing is, I went to pick up my car, to my surprise, two old tires were replaced on the front, new ones I had purchased were installed on the back, with no explanation. Told much later after management & workers could get on the same page, causing the car to be there for there for one extra day. Next morning, woke to a flat tire for work?!!! I reported it immediately and even went in before work...told I probably ran over something (without even evaluating the tire)... yeah, sure, I live a block away...I guess anything is possible.

WC
Wayne C.
Northbrook, IL
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2019 Category: Service
Spoke with Heidi. She said there were originally some communication issues but they were resolved later.
This review was collected via phone interview by Customer Research Inc.

PB
Patricia B.
Northbrook, IL
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2019 Category: Service
Patricia said the staff is polite, respectful and nice. However, during the service, a light was turned on that she couldn't turn off and she could not go back immediately, due to a full schedule. When she did come back, the staff was able to find the issue within 10 minutes and correct it.
This review was collected via phone interview by Customer Research Inc.

BO
Bob O.
Illinois
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2019 Category: Service
Bob said the service was good but they are a bit pricey.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Northbrook, IL
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2018
First service visit
Overall good experience & will go back

AA
Allen A.
Northbrook, IL
Chevrolet Chevy Express
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2018 Category: Service
Allen said the business provided good service and the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

RD
Rhonda D.
Illinois
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Rhonda said the experience was great other than someone parking her vehicle behind a truck and she could not get out. The staff was kind, helpful, and very accommodating.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Northbrook, IL
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018
Reliable, Trustworthy, Convenient
Reliable, Trustworthy, Convenient

JO
Jose O.
Waukegan, IL
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2018 Category: Service
Jose said the service was good. The work was completed fast.
This review was collected via phone interview by Customer Research Inc.

RA
Raghn A.
Northbrook, IL
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2017 Category: Service
Raghn said he will be contacting this business if he needs more work done.
This review was collected via phone interview by Customer Research Inc.

MM
Mitchell M.
Northbrook, IL
Lincoln Continental
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2017 Category: Service
Mitchell said they did a good job.
This review was collected via phone interview by Customer Research Inc.

MK
Mike K.
Northbrook, IL
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2017 Category: Service
Mike said the service was good, but the price was a little high.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Burlington, WI
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2017 Category: Service
James said the service was good, but the prices were a little too high.
This review was collected via phone interview by Customer Research Inc.

SH
Steve H.
Northbrook, IL
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017 Category: Service
Steve said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

RG
Ralph G.
Northbrook, IL
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Spoke with Dorothy. She said the business took good care of her.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 132 in total