4th Street Auto Care and Tires

Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

193 Reviews

95% Would Recommend
91% Business Response
Latest Review 6 months ago

Reviews


JL
JUAN L.
Long Beach, CA
Jeep Cherokee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/13/2019
Oil change gone very bad.
New guy tainting reputation. Was told my jeep takes 5 1/2 quarts of oil. "They don't do half quarts" so I would be charged for 6 he looks at me to see if id be ok with getting screwed. I said just do 5 quarts then. New guy did not like that. When i handed over my keyless remote i said "be careful with this". "Don't drop it its loose". New guy offers to tape it. "Sure". I leave for two hours. Come back and no work has been done. We are pulling it up now just give us a few minutes. Guy comes back. Ummm ur car won't start. Yeah we haven't touched it yet sooo. I check my vehicle and it won't start. Good thing this happened here they say. "Bullshit". "My car was fine till i got here". I pop my hood and sure as shit the dip stick is up. They said they haven't touched the vehical at all. Obviously they had. I check my keyless remote and now it has tape on it. New guy put it on. The sensor can not be detected "all of a sudden". I open it up the keyless remote and the battery and clasp have been shifted and popped out of place. I adjust it and the Vehicle starts right up just like it did when i got there. So Art (old school employee or possible owner) says oh yeah u can get that fix at these two spots. "Just change my oil dude". Jeep comes back 10 minutes later. I pop the hood and check the oil. It does not look very clean. So I show Art. U changed this oil right? Yes sir. "Well it doesn't't look very clean". "New filter right"? Yes standard. "Ok". I get in the car and before i leave i check the digital read in the jeep and it says oil change required. I get out and demand Art explain this service B.S.! Art scrambles his peeps and they jump on YouTube to figure out how to program the jeeps oil change was done. This was the biggest joke service I have ever experienced. Art has always taken care of my vehicles. This new guy though..... i'd say they hired a crook who probably got fired from some where else for screwing over their clientele and getting caught. If I new the new guy's name I would post it. All I know is he worked the register that day. I will not be going back to 4th street auto.

TT
TINA T.
Signal Hill, CA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
4th Street customer service
Took my 2019 Kia Sorento to 4th Street for its first oil change and as per usual John was very helpful and courteous. Got the job done. Had an issue with my driver side wiper and he also took care of it and now it swipes perfectly and just in time for the 3 storms we are expecting. Thanks again John and Art. You guys are terrific!

JH
Jack H.
Long Beach, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Jack said the staff does a good job.
This review was collected via phone interview by Customer Research Inc.
Art P. from 4th Street Auto Care and Tires responded on 01/22/2019

Thank you Jack for your time and review. We are so pleased to know that you are happy with our service. Take care.


VO
VANESSA O.
Whittier, CA
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
Always great work
The work on my car was great and no stress on my part. They always take care of me
Art P. from 4th Street Auto Care and Tires responded on 01/22/2019

Thank you Vanessa for your review. We are always here when you need us. It is our pleasure to help you. 


DR
DAN R.
Long Beach, CA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019
Great service
You taking care of me for 20 years. When you go anywhere else
Art P. from 4th Street Auto Care and Tires responded on 01/22/2019

Thank you Dan for your time and review. We are always here when you need us. Always our pleasure. Best regards.


ER
EDWARD R.
Van Nuys, CA
Nissan cube
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019
Honest, upfront, & overall 5 star service
Have been coming here for years for service for my ride. They don't gouge you for your hard earned money! Friendly staff & courteous!!!
Art P. from 4th Street Auto Care and Tires responded on 01/22/2019
  • Thank you so much Edward for your time and for your awesome review. We are so pleased to know that you are happy with our service. It is always our goal to do our best . Best regards.

JB
John B.
Long Beach, CA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Spoke with Jerry. He said the staff were good people.
This review was collected via phone interview by Customer Research Inc.
Art P. from 4th Street Auto Care and Tires responded on 01/22/2019

Thank you John for your time and review. We are so glad that you are happy with our service. Always our pleasure to serve. 


TG
Timothy G.
Long Beach, CA
Hyundai Elantra GT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Timothy said the staff is friendly and always remembers him and his vehicle, which is very important to him.
This review was collected via phone interview by Customer Research Inc.
Art P. from 4th Street Auto Care and Tires responded on 01/22/2019

Thank you Timothy for your time in giving us a review. We are honored to serve you. So glad you are pleased. Best regards.


CC
COURTNEY C.
Long Beach, CA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
Friendly staff, great service!
This is my go-to spot for anything auto-related. Friendly staff and great service!
Art P. from 4th Street Auto Care and Tires responded on 01/09/2019

Thank you Courtney for your time and awesome review. We truly appreciate it. 


CM
CHRIS M.
Long Beach, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
Art & John Out Going & Honest
Fast & Easy
Art P. from 4th Street Auto Care and Tires responded on 01/07/2019

Thank you Chris for giving us your time and review. Happy New Year!!!


AH
Andrew H.
Long Beach, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Andrew said they worked with him and lent him a vehicle while his was worked on.
This review was collected via phone interview by Customer Research Inc.
Art P. from 4th Street Auto Care and Tires responded on 01/07/2019

Thank you Andrew for taking the time to review us. Happy New Year!!!


AL
Alex L.
Long Beach, CA
GMC Yukon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2018 Category: Service
Alex said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Art P. from 4th Street Auto Care and Tires responded on 01/07/2019

Happy New Year Alex and thank you for your time and review.


JS
Jason S.
Long Beach, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Jason said that the business is nice and he likes it.
This review was collected via phone interview by Customer Research Inc.
Art P. from 4th Street Auto Care and Tires responded on 12/20/2018

Thank you Jason for your time in reviewing us.  We are pleased that you are happy with our service. Happy Holidays!!!


RM
RAY M.
Long Beach, CA
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Excellent, honest service.
John and Art have been maintaining my vehicles for the last 5 years and I will continue to use their services.
Art P. from 4th Street Auto Care and Tires responded on 12/10/2018

Thank you Ray for your time in giving us a review. We are honored to serve you and glad that you are happy with our service. Happy holidays!!!


GG
Greg G.
Long Beach, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Greg said the staff at this business were well mannered and professional, but the prices were scandalous.
This review was collected via phone interview by Customer Research Inc.

BG
Bert G.
Long Beach, CA
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Bert said the customer service was good but the communication was a bit lacking.
This review was collected via phone interview by Customer Research Inc.
Art P. from 4th Street Auto Care and Tires responded on 11/26/2018

Thank you Bert for your time and review. Please be assured that we will improve our communication skills. We always strive to give our best and we are sorry for our mishap. We value and respect your input. Happy Holidays.


JE
JAY E.
Long Beach, CA
Lincoln Aviator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Some body you can trust!
I been a Art Customer for about 12 years now, and I learn to trust Art advice 100% on everything related to my cars.
Keep in a great work, Is very hard to find a honest mechanic this days. I glad I find 4Th Street Auto Care. They can do Replacement of an engine, to simple windshield wipers. J.A.Estefano
Art P. from 4th Street Auto Care and Tires responded on 11/26/2018

Hi Jay,
Thank you for supporting us. We are so honored to always serve you. Thank you for your time in giving us a nice review. Happy Holidays!!!


AY
Anthony Y.
Long Beach, CA
Volvo V50
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Anthony said they do a good job
This review was collected via phone interview by Customer Research Inc.
Art P. from 4th Street Auto Care and Tires responded on 11/07/2018

Thank you Anthony for your review and time. It’s our pleasure to serve.


LT
LEILA T.
Long Beach, CA
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Awesome neighborhood shop.
Thank you for your fast friendly service!
Art P. from 4th Street Auto Care and Tires responded on 11/07/2018

Thank you Leila for your review and we are always here when you need us. 


YF
Yusuf F.
Corona, CA
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Yusuf said they are always on time, stick with their word, and have reasonable pricing.
This review was collected via phone interview by Customer Research Inc.
Art P. from 4th Street Auto Care and Tires responded on 10/30/2018

Thank you Yusuf for the time and review. Always glad to serve you.


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