4th Street Auto Care and Tires

Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

193 Reviews

95% Would Recommend
91% Business Response
Latest Review 6 months ago

Reviews


JL
JUAN L.
Long Beach, CA
Jeep Cherokee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/13/2019
Oil change gone very bad.
New guy tainting reputation. Was told my jeep takes 5 1/2 quarts of oil. "They don't do half quarts" so I would be charged for 6 he looks at me to see if id be ok with getting screwed. I said just do 5 quarts then. New guy did not like that. When i handed over my keyless remote i said "be careful with this". "Don't drop it its loose". New guy offers to tape it. "Sure". I leave for two hours. Come back and no work has been done. We are pulling it up now just give us a few minutes. Guy comes back. Ummm ur car won't start. Yeah we haven't touched it yet sooo. I check my vehicle and it won't start. Good thing this happened here they say. "Bullshit". "My car was fine till i got here". I pop my hood and sure as shit the dip stick is up. They said they haven't touched the vehical at all. Obviously they had. I check my keyless remote and now it has tape on it. New guy put it on. The sensor can not be detected "all of a sudden". I open it up the keyless remote and the battery and clasp have been shifted and popped out of place. I adjust it and the Vehicle starts right up just like it did when i got there. So Art (old school employee or possible owner) says oh yeah u can get that fix at these two spots. "Just change my oil dude". Jeep comes back 10 minutes later. I pop the hood and check the oil. It does not look very clean. So I show Art. U changed this oil right? Yes sir. "Well it doesn't't look very clean". "New filter right"? Yes standard. "Ok". I get in the car and before i leave i check the digital read in the jeep and it says oil change required. I get out and demand Art explain this service B.S.! Art scrambles his peeps and they jump on YouTube to figure out how to program the jeeps oil change was done. This was the biggest joke service I have ever experienced. Art has always taken care of my vehicles. This new guy though..... i'd say they hired a crook who probably got fired from some where else for screwing over their clientele and getting caught. If I new the new guy's name I would post it. All I know is he worked the register that day. I will not be going back to 4th street auto.

TT
TINA T.
Signal Hill, CA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
4th Street customer service
Took my 2019 Kia Sorento to 4th Street for its first oil change and as per usual John was very helpful and courteous. Got the job done. Had an issue with my driver side wiper and he also took care of it and now it swipes perfectly and just in time for the 3 storms we are expecting. Thanks again John and Art. You guys are terrific!

GG
Greg G.
Long Beach, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Greg said the staff at this business were well mannered and professional, but the prices were scandalous.
This review was collected via phone interview by Customer Research Inc.

GM
Glenn M.
Long Beach, CA
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Glenn said he will need to bring his vehicle back to the business because there is a warning light on his dashboard.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Long Beach, CA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Richard said the staff took good care of his vehicles. The service was topnotch and honest.
This review was collected via phone interview by Customer Research Inc.

TA
Tony A.
Long Beach, CA
Nissan Xterra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/12/2018 Category: Service
Tony said the staff gave him a quote and said they could do the job. He was called before closing and told they could not get to the vehicle and he couldn't pick it up until Monday.
This review was collected via phone interview by Customer Research Inc.

SH
Sheila H.
Long Beach, CA
Buick Enclave
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
Sheila said she saw a buy 2 tires, get 2 free deal on a sign at this business, but it was not offered to her. In addition, she's still seeing a tire maintenance light.
This review was collected via phone interview by Customer Research Inc.

LP
LAURA P.
Long Beach, CA
Toyota RAV4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/03/2018
Make Sure You Are Very Knowledgeable About Cars or Take Someone Who Is
I want to start by saying that I've been here around 4 to 5 times and most of the mechanics I've interacted with were very nice and helpful. The reason I am not going back is because of John, he was not fair with me the last time I took my car. I went to get the breaks checked and also to have the tires balanced because the car would shake when going over 60 mph. They said ok and quoted me around $250 for a "basic break check" and tire balance. When I came back to pick up my car, the actual charge was $323.20. The invoice was very detailed and each charge was explained so I paid and left. A few days later, I noticed the car was still shaking on the freeway so I told my boyfriend about it and he asked if he could see the car and the invoice. He said they did not balance the tires at all but still charged me for it. He also thought the charges for the break check were excessive so he called anonymously and they quoted him about $70 less than I paid for the break check. So he took the car back and watched them balance the tires and I was given a refund of $93. So in the end they did solve the issue (John wasn't there that day though) but I would still never go back and wanted to warn everyone who is not familiar with cars to take someone who knows about cars when you go.

WN
William N.
Long Beach, CA
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/13/2018 Category: Service
William said the business was looking for issues on his vehicle that were not there and the price was way too high.
This review was collected via phone interview by Customer Research Inc.

AC
ABIGAIL C.
Long Beach, CA
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2018
Great Price!!! Super helpful
I got a flat and wanted to just replace the one tire which a lot of mechanics in the area let you only buy a minimum of two! He gave me a great used tire for cheap and also when something else was leaking he gave me the option of just using a valve or replacing completely!!! Which normally a mechanic wouldn’t even recommend the cheaper option!! I felt comfortable and that I was not being taken advantage of!!! All under $45!!!!

MT
Marlon T.
Long Beach, CA
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017 Category: Service
Marlon said the service was good. It was okay.
This review was collected via phone interview by Customer Research Inc.

MA
Martin A.
Long Beach, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Martin said he recommends the business for service.
This review was collected via phone interview by Customer Research Inc.

TG
Timothy G.
Long Beach, CA
Hyundai Elantra GT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Timothy said the staff at this business were extremely friendly.
This review was collected via phone interview by Customer Research Inc.

SM
Salvador M.
Long Beach, CA
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
Salvador said he had an overall good experience. The staff were nice and pleasant. He liked the customer service provided by this business.
This review was collected via phone interview by Customer Research Inc.

SK
STEVE K.
Long Beach, CA
Jaguar S-TYPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017
Art and John know how to take care of any mechanical problems.
I have spent at least $5000.00+ since I started taking my Jaguar to Art. He is one super mechanic and I trust his work 100%. The only thing I would like is for Art to supply a FREE rental car since I am a good, long lasting customer of his. Steve Klopmeyer

AH
Andrew H.
Norwalk, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Andrew said this business was quick and friendly.
This review was collected via phone interview by Customer Research Inc.

JH
Jack H.
Long Beach, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Jack said the staff does a good job.
This review was collected via phone interview by Customer Research Inc.
Art P. from 4th Street Auto Care and Tires responded on 01/22/2019

Thank you Jack for your time and review. We are so pleased to know that you are happy with our service. Take care.


VO
VANESSA O.
Whittier, CA
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
Always great work
The work on my car was great and no stress on my part. They always take care of me
Art P. from 4th Street Auto Care and Tires responded on 01/22/2019

Thank you Vanessa for your review. We are always here when you need us. It is our pleasure to help you. 


DR
DAN R.
Long Beach, CA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019
Great service
You taking care of me for 20 years. When you go anywhere else
Art P. from 4th Street Auto Care and Tires responded on 01/22/2019

Thank you Dan for your time and review. We are always here when you need us. Always our pleasure. Best regards.


ER
EDWARD R.
Van Nuys, CA
Nissan cube
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019
Honest, upfront, & overall 5 star service
Have been coming here for years for service for my ride. They don't gouge you for your hard earned money! Friendly staff & courteous!!!
Art P. from 4th Street Auto Care and Tires responded on 01/22/2019
  • Thank you so much Edward for your time and for your awesome review. We are so pleased to know that you are happy with our service. It is always our goal to do our best . Best regards.

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