Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

1094 Reviews

ReScore Reviews™ (38)

ReScore
Overall Rating 4.60526/5Overall Rating 4.60526/5Overall Rating 4.60526/5Overall Rating 4.60526/5rating 4.60526
Original
Overall Rating 2.18421/5Overall Rating 2.18421/5rating 2.18421rating 2.18421rating 2.18421
92% Would Recommend
99% Business Response
Latest Review 2 days ago

Reviews


SB
Simon B.
Orange, CA
2004 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
excellent customer service
Excellent service staff
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/28/2019

Thank you for your response Simon


PS
Pam S.
Huntington Beach, CA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Great!
I really feel these guys are friendly, honest, transparent; there's no hustling for service for my car just to make a buck...
This is what keeps me coming back to this Russell Westbrook Hyundai!!
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/28/2019

Hi Pam 
Thank you for your reponse. 


Verified Customer
Santa Ana, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
10/10 – Would visit again
• Quick, easy and courteous.
• Straight to the point and thoroughly answer any questions you have.
• Car rental/loan just as brief.
• In and out in a great window of time.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/28/2019

Hi Ryan
Thank you for your response. 


GW
Gloria W.
Orange, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Recall
they attended me in a timely matter
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/28/2019

Hi Gloria
Thank you for your respnse


CP
Chirs P.
Anaheim, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Fast and Professional
In for the oil change and preventive maintenance and it was fast and professional. Car was done on time.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/28/2019

Hi Chris 
Thank you for your response 


RG
Regina G.
Anaheim, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Great Help at the service counter!
Chris was our supervisor that was at the counter when we brought in our 2017 Santa Fe. He was super nice and kind to both me and husband. He explained in the great detail the RECALL problem and what to do if the engine light came on after our test drive of about 15 miles. (it was fine) He offered us a free car wash too because the car wash had gone down. But in the end, it was fixed and they did do a rinse off. I had my oil changed, tires rotated and fluids filled; he explained each cost to us. We chose to do all of it.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/27/2019 Category: Service
Engine Repair due to recall
It was just a bit confusing and inconvenient to bring in the car on a saturday. I have to work during the week and cannot bring it in at that time. WIth that being said, the guy at the counter (Chris) I think helped me and was very good in explaining the recall to us. It seemed a bit ify to have the man tell us to drive about 15 miles and if the engine light came on, then I would have to return immediatly and have my entire engine REPLACED! What the heck???? Not so great of a engine recall! That's for sure!!! So far, no light! I think I am one of the lucky ones that I do not have to have my engine replaced!!!! Thank God!
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/27/2019

I wil have your adviser reach out to you


KM
Karen M.
Santa Ana, CA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Service
This particular location is very convenient and the service has always been prompt and professional.

BR
Bruce R.
Anaheim, CA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2019 Category: Service
Great waiting room....comfortable chairs...caught up on business with laptop
I'm very pleased with my Santa Fe Sport...great SUV...looked at Lexus and couldn't see any features that made the price difference.

IH
Ivin H.
Orange, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
GREAT SERVICE EVERY TIME!
I always get exemplary customer service, professional evaluations, and comprehensive repairs whenever I bring my vehicle in for re[pairs or recall service. Fernando kept me informed throughout the entire service visit. The only thing I did not get this time was the free car wash after the maintenance had been completed. That's not a complaint however. All things considered, I'd rather have the exemplary service above the car wash any day.

YL
Young L.
Garden Grove, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Great service!
Great customer service!

Verified Customer
Fullerton, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Helpful
Thanks for the great service.

EN
Elaine N.
Orange, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2019 Category: Service
First service visit
This was my first service visit and the service was great and fast. I would have liked to have had my car cleaned but they had given the car wash porters the day off.

RM
Robert M.
Chino Hills, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Recall
Was very efficient. Did a recall and asked to check a few other things. Everything was promptly completed and staff very friendly.

Verified Customer
Irvine, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Fernando was great!!
Fernando was great!

Verified Customer
Placentia, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Great service price
Very satisfied with service and low 22,500 service charge.

JC
Jerome C.
La Palma, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
good service
excellent service
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/21/2019

Hi Jerome
Thank you for the response.  I'm glad we were able to take care of your service needs.  


EF
Edith F.
Orange, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Service with class
The service team treats me like I am an important customer and the work is completed when promised.
Plus, complementary Uber service is available!
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/21/2019

Hi Edith
Thank you so much for the fast and great response, I'm glad we make you feel like the important customer that you are to us. 


KB
Kenneth B.
Brea, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Great service.
Great service. In and out quicker than they quoted.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/20/2019

Hi Kenneth 

thank you for the response.  


Verified Customer
Fullerton, CA
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Awesome Service Team
The service team at this dealership are the best in the business.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/20/2019

Good Morning 

Thank you very much for your response.  


MP
Mark P.
Yorba Linda, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Your service staff have always provided friendly and excellent service.
mm
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/19/2019

Hi Mark 
Thank you very much for the awsome response.