Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

1101 Reviews

ReScore Reviews™ (38)

ReScore
Overall Rating 4.60526/5Overall Rating 4.60526/5Overall Rating 4.60526/5Overall Rating 4.60526/5rating 4.60526
Original
Overall Rating 2.18421/5Overall Rating 2.18421/5rating 2.18421rating 2.18421rating 2.18421
92% Would Recommend
98% Business Response
Latest Review about 3 hours ago

Reviews


Verified Customer
Placentia, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Great service price
Very satisfied with service and low 22,500 service charge.

JC
Jerome C.
La Palma, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
good service
excellent service
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/21/2019

Hi Jerome
Thank you for the response.  I'm glad we were able to take care of your service needs.  


EF
Edith F.
Orange, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Service with class
The service team treats me like I am an important customer and the work is completed when promised.
Plus, complementary Uber service is available!
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/21/2019

Hi Edith
Thank you so much for the fast and great response, I'm glad we make you feel like the important customer that you are to us. 


KB
Kenneth B.
Brea, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Great service.
Great service. In and out quicker than they quoted.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/20/2019

Hi Kenneth 

thank you for the response.  


Verified Customer
Fullerton, CA
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Awesome Service Team
The service team at this dealership are the best in the business.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/20/2019

Good Morning 

Thank you very much for your response.  


MP
Mark P.
Yorba Linda, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Your service staff have always provided friendly and excellent service.
mm
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/19/2019

Hi Mark 
Thank you very much for the awsome response. 


RM
Richard M.
Brea, CA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Great People
Everyone is pleasant, Courteous and informative
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/18/2019

Hi Richard 
Thank you so much for the positive response.   


KN
Ken N.
La Habra, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
up front
I took my car in for the recall and did a couple of other things to it. I believe that the prompt, and expedient service was the key, although I was told it should be done 3pm I didn't get my car back until 5:45gh I didn't mind it allowed to get some more things done on the internet
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/15/2019

Thank you for your response.  


AF
Anthony F.
Yorba Linda, CA
2011 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
I am treated like a person, not a customer.
The service you provided in replacing my battery was great. I do have an issue with the labor charge. The labor charge to install a new battery was $140.00. I called the service department to check on this and they said that it was a one hour job and that was the charge for one hour labor. I think that it is outrageous!
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/15/2019

Thank you for your response and voicing your concern regarding the labor charge, I will speak with your adviser and will call you. 


Verified Customer
Anaheim, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Good customer service
Good customer service
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/14/2019

Hi
Thank you for your reponse.  


MU
Mohammad U.
Anaheim, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Oil changes
Good greeting explaining very good about the car problems
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/14/2019

Hi 

Thank you for your response, I will pass this along to Fernando your service adviser.  


Verified Customer
Yorba Linda, CA
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Customer service
Great customer service. Always nice going to someone who is trustworthy with your car.

CC
Chris C.
Anaheim, CA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Professionals!
Always totally honest and helpful. Wouldn’t take my car any where else!
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/12/2019

Hi Chris 

Thank you so much for the survey.  Thank you for allowing us to provide you with your service needs. 


Verified Customer
Fullerton, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
polite and professional crew
The service crew at Russell Westbrook Hyundai of Anaheim were the best mix of friendliness, professionalism and efficiency.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/12/2019

Thank you so much for the wonderful review. I will let the team know to keep doing what they are doing.  Thank you 


SB
Steve B.
Santa Ana, CA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Comfortable astmosphere
Waiting room works for getting my work done while I wait.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/12/2019

Hi Steve 
Thank you for your response.  


SV
Suzanne V.
Corona, CA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2019 Category: Service
Good experience
Good all-around experience
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/11/2019

Good afternoon 
Suzanne glade to hear you had a good service experience, next time we will make sure we exceed you experience and earn us a 5 star's.  Thank you for your response. 


SM
Sandra M.
Irvine, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Very Friendly Service Agents
The agents really do want you to have a great experience at this dealership. They asked, more then once, if there was anything else they could do for me.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/11/2019

Hi Sandra
Thank you for your response, glade to hear you experience was great.  I will let you service adviser know thank you.


KG
Kari G.
Aliso Viejo, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019 Category: Service
Fantastic Service Team
Your service team is fantastic. I drive from south Orange County to have my car serviced at your dealership all because your service team is friendly, explains any service needed my my car and are quick!
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/11/2019

Hi Kari
Thank you so much for the great and fast response, I will pass this over to the team to let them know to keep doing the great job.  


KP
Khiem P.
Lake Elsinore, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Friendly service staff
I been coming here for 7 years now and every is very helpful
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/09/2019

Hi Kheim
Thank you for your response and allowing us to take care of your service needs.  


MV
Monique V.
Anaheim, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Excellent service
Came in for service and had the best experience. No hassles or run around. Fernando Napoles was my service adviser, he is very professional and extremely helpful. 10 stars for his service.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/08/2019

Hi Monique

Thank you for your recent visit and response I will pass this alone to Fernando.  Once agian thank you for allowing us to take care of your service needs.