Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

1114 Reviews

ReScore Reviews™ (39)

ReScore
Overall Rating 4.61538/5Overall Rating 4.61538/5Overall Rating 4.61538/5Overall Rating 4.61538/5rating 4.61538
Original
Overall Rating 2.15385/5Overall Rating 2.15385/5rating 2.15385rating 2.15385rating 2.15385
92% Would Recommend
98% Business Response
Latest Review about 5 hours ago

Reviews


Verified Customer
Anaheim, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Good customer service
Good customer service
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/14/2019

Hi
Thank you for your reponse.  


MU
Mohammad U.
Anaheim, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Oil changes
Good greeting explaining very good about the car problems
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/14/2019

Hi 

Thank you for your response, I will pass this along to Fernando your service adviser.  


Verified Customer
Yorba Linda, CA
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Customer service
Great customer service. Always nice going to someone who is trustworthy with your car.

CC
Chris C.
Anaheim, CA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Professionals!
Always totally honest and helpful. Wouldn’t take my car any where else!
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/12/2019

Hi Chris 

Thank you so much for the survey.  Thank you for allowing us to provide you with your service needs. 


Verified Customer
Fullerton, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
polite and professional crew
The service crew at Russell Westbrook Hyundai of Anaheim were the best mix of friendliness, professionalism and efficiency.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/12/2019

Thank you so much for the wonderful review. I will let the team know to keep doing what they are doing.  Thank you 


SB
Steve B.
Santa Ana, CA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Comfortable astmosphere
Waiting room works for getting my work done while I wait.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/12/2019

Hi Steve 
Thank you for your response.  


SV
Suzanne V.
Corona, CA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2019 Category: Service
Good experience
Good all-around experience
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/11/2019

Good afternoon 
Suzanne glade to hear you had a good service experience, next time we will make sure we exceed you experience and earn us a 5 star's.  Thank you for your response. 


SM
Sandra M.
Irvine, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Very Friendly Service Agents
The agents really do want you to have a great experience at this dealership. They asked, more then once, if there was anything else they could do for me.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/11/2019

Hi Sandra
Thank you for your response, glade to hear you experience was great.  I will let you service adviser know thank you.


KG
Kari G.
Aliso Viejo, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019 Category: Service
Fantastic Service Team
Your service team is fantastic. I drive from south Orange County to have my car serviced at your dealership all because your service team is friendly, explains any service needed my my car and are quick!
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/11/2019

Hi Kari
Thank you so much for the great and fast response, I will pass this over to the team to let them know to keep doing the great job.  


KP
Khiem P.
Lake Elsinore, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Friendly service staff
I been coming here for 7 years now and every is very helpful
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/09/2019

Hi Kheim
Thank you for your response and allowing us to take care of your service needs.  


MV
Monique V.
Anaheim, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Excellent service
Came in for service and had the best experience. No hassles or run around. Fernando Napoles was my service adviser, he is very professional and extremely helpful. 10 stars for his service.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/08/2019

Hi Monique

Thank you for your recent visit and response I will pass this alone to Fernando.  Once agian thank you for allowing us to take care of your service needs. 


PM
Pamela M.
Placentia, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
honesty
Have not experienced overcharge or over product need for car.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/08/2019

Hi Pamela
Thank you for the survey and your recent visit.  Glade we were able to take care of your service needs.  


Verified Customer
Ladera Ranch, CA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Outstanding Service!
Overall, we had a very positive customer service experience. Our service advisor, Fernando, provided excellent service and we appreciated his help with our vehicle.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/08/2019

Thank you for your response and for the opportunity to take care of your vehicle service needs.  If any questions please feel free to reach out to us, Thank you. 


CL
Christy L.
Anaheim, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
nice
nice
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/08/2019

Thank you for your response and for the opportunity to take care of your vehicle service needs.  If any questions please feel free to reach out to us, Thank you. 


BS
Brenna S.
Anaheim, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Always a good experience
The guys always are helpful and look out for me. Definitely appreciate it!
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/08/2019

Thank you for your response and for the opportunity to take care of your vehicle service needs.  If any questions please feel free to reach out to us, Thank you. 


Verified Customer
Orange, CA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2019 Category: Service
What makes Hyundai of Anaheim so great
Customer service, from Service Department Team.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/08/2019

Thank you for your response and for the opportunity to take care of your vehicle service needs.  If any questions please feel free to reach out to us, Thank you. 


Verified Customer
Fullerton, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2019 Category: Service
Great job
Very professional staff
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/08/2019

Thank you for your response and for the opportunity to take care of your vehicle service needs.  If any questions please feel free to reach out to us, Thank you. 


RR
Roger R.
Santa Ana, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2019 Category: Service
Nice cars
Friendly employees
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/08/2019

Thank you for your response and for the opportunity to take care of your vehicle service needs.  If any questions please feel free to reach out to us, Thank you. 


JT
Joe T.
Placentia, CA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
Helped me out with Tire/Service and Under Carriage.
They got my oil changed and took care of my tire with a Bolt in it. They also fixed my under carriage on the bottom front of my car. They first told me it needed to be replaced. When I asked if the could snap back it in, they checked and ended up snapping it back in at no charge. The service advisor thought it might have been torn. All good. Thanks!
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/08/2019

Thank you for your response and for the opportunity to take care of your vehicle service needs.  If any questions please feel free to reach out to us, Thank you. 


CB
Christian B.
Costa Mesa, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Great Service Everytime
The service at RW Hyundai is top notch. This is the only dealership I will come to even though I have others closer. Richard and Mario are guys I deal with regularly and are always honest and upfront.