Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

1053 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 4.58333/5Overall Rating 4.58333/5Overall Rating 4.58333/5Overall Rating 4.58333/5rating 4.58333
Original
Overall Rating 2.14706/5Overall Rating 2.14706/5rating 2.14706rating 2.14706rating 2.14706
92% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews


Verified Customer
Anaheim, CA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2019 Category: Service
Cars with engine issues
I bought my car in 2012 and it has been in the shop a lot due to engine issues. I received my car back in March and it is having issues shifting from 1st to 2nd gear. The tech could not duplicate the issue so now I have to keep driving the car until a test code comes up for the tech to fix it.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 05/15/2019

Sorry to hear about the on going concerns on your vehicle we will be reaching out to you.


AR
Alexander R.
Anaheim, CA
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Customer Service
Although I had a poor experience the first few times, Fernando did a great job of turning that around by reaching out. Very friendly guy who I'd be happy to return to for my next service.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/09/2019 Category: Service
Questionable Service
Nice amenities and quick car service, but poor customer service skills coupled with shady business practices make it hard to recommend.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 05/10/2019

sorry about your recent experience we will be reaching out to you. 


Verified Customer
Placentia, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Richard was great!
I felt very taken care of by Richard, the service manager. He follows up and checks-in to make sure your car problems are fixed. The service department as a whole needs some work though. There is a lack of communication/training amongst the service staff, so it's hard to even make a simple appointment with a different service staff. I spoke to a staff member who advised I call back the next day to specifically talk to Richard to make an appointment. I asked this person to read thhe notes, I dont know why I have to call back just for an appointment, but he replied they didn't have any notes. I've also been hung up on or left waiting SEVERAL times while trying to talk to someone. One time, I made an appointment and when I went in, they didn't have enough time to service my car (thorough check up which takes at least 4 hours), so I had to come back. This is a big problem. There needs to be more communiacation and training before making appointments and making a customer waste their time. Overall, there were minor issues working with this dealership service department, but I want to commend Richard for his great customer service.

RA
Ralph A.
Anaheim, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Great service horrible brand.
I leased my new 2019 Hyundai Elantra january 27. After only having it for two and a half weeks the check engine light comes on. I take in to get checked out and it turned out that the whole engine needed to be replaced. It took a whole month, 30 days, to finally get the engine and swap it out. Then a week after I got it back the check engine light came on again and this time it was a bad coil that was put in the vehicle from the very beginning.

The service department really took care of me and got me into a rental every time. The car itself still scares me to drive because what else could be wrong if I already had to get the engine replaced and then a coil. What kind of quality is that?

Verified Customer
Anaheim, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/14/2019 Category: Service
N/a
None
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 04/15/2019

Sorry to hear about your recent experience, we will be contacting. 


Verified Customer
La Habra, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Good job
Did a good job.

TS
Teresa S.
Hacienda Heights, CA
2019 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/02/2019 Category: Service
Service
it took an hour and 45 minutes for a simple oil change and that was with an appointment : (
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 04/02/2019

I will have your advisor cotnact you. 


RO
Robert O.
Santa Ana, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/27/2019 Category: Service
incredible incompetence
incredible incompetence
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 04/04/2019

Robert
Sorry about your most recent experience at our Dealer, I will have our service team reach out to you.  


Verified Customer
Yorba Linda, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2019 Category: Service
I feel cheated!
Went for oil change for my 2015 Genesis. Got a nail in my tire after service. Can’t prove I got it there, but my tire gauge indicated 2lbs low when I left. My bad for not questioning that, but tire pressure can be off by that much at any time. Didn’t think twice about it and left. By the time I got home it was going flat. Returned to dealer. They wouldn’t accept blame but offered to replace the tire at their cost. What could I do. It couldn’t be patched according to them. I bought the tire. Got home. Tire looked funny. Wrong size! They put a 245 instead of the stock 275. Had to return again to get the correct sized tire. Ugh! I think they should have at least offered to refund my money since I had to return three times! Nope. But I did get a free first oil change. Well worth the $300+ I spent. I will not return nor will I buy another car from them unless they resolve this. Which I doubt they will.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/20/2019

Marc
I appoligize about your recent visit, we will be reaching out to you


Verified Customer
Placentia, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2019 Category: Service
Resolving the issue as we wait
Chris my service supervisor called back to apologize and they offered some complimentary oil change and detailing to cover the mistakes.
I appreciate that he explained the third party body shop has messed up on the paint and he apologized that few mistakes were not caught before it was released. I understand as I couldn't catch the mistake first thing at the dealership.

They were delivering the car back and glad they are working to fix and make up for the mistake.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/13/2019 Category: Service
Take your hyundai somewhere else
Not alone their service department Is horrible with customer service and quality of work, getting things done right and first time is something they cant do.
Hyundai started making amazing cars but they truly need to look into how they compare to the dealership service iafter they sell the car
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/14/2019

Sorry about your experience.  We will contact you and make sure this gets resolved. 


Verified Customer
Anaheim, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2019 Category: Service
What happened
Until the lack of professionalism is corrected in the lobby waiting areas, I will not be back. Your service team however is always good to us.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/12/2019

I do appoligize about your most recent experience, I will be reaching out to you.  


Verified Customer
Orange, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Perfect Experience
Great experience. Everything was done quick and on schedule. The Wifi in the waiting area allowed me to work while waiting for my car. Thank you.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 03/09/2019

Thank you for your response, I will forward this to your advisor.  It's always good to hear we were able to take care of your service needs with a great experience.  

Verified Customer
Brea, CA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Resolution
After my review, dealership contacted me by phone, discussed the issue and offered some resolution. Hopefully, the issues discussed are resolved

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/12/2019 Category: Service
Different Experience
Unfortunately, this last service visit wasn’t the best. While I’ve akways had a good positive experience with the service team in the past, this time was different.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 02/12/2019

So sorry to hear about your visit experiance, I will reach out to you.  


EE
Eric E.
Anaheim, CA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019 Category: Service
Great staff, crappy parts
The staff was great. The waiting room was great. The timeliness was great. But the parts they sell are overpriced and crappy. They are literally the only dealership that has a 2 year warranty on a battery. It's a freakin' car not a flashlight. Most if not all other places offer 5 year warranties. Since I've had this car, I have replaced this battery 3 times. They only have on file 1 other time. I'm getting suspicious. Like I said. Great staff. They do what they can, but the dealership prices, parts, and maintenance needs improvement.

Verified Customer
Anaheim, CA
2016 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/18/2019 Category: Service
Expect to wait in line
Appointment system is pointless.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 01/22/2019

I will have your advisor reach out to you. 


MC
Matthew C.
Yorba Linda, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/16/2019 Category: Service
Staff is great, service is extremely slow
There is absolutely no point in making appointments here. In fact, I think every time I have made an appointment it actually takes longer than when I do. Even something like a routine oil change, on average, takes 2-3 hours, if not more. Not sure if they are understaffed or simply have terrible prioritization. Either way, the wait times are unacceptable if you had an appointment. I have gone to this location for EVERY one of my car services over the past 5 years and have always had this issue. At best, about 30% of my appointments have been completed in a timely manner. For example, when I make my appointments, I always ask how long the service is expected to take. For my most recent service, all I needed done was an oil change and two system updates (for a recall). I was said it would take no more than an hour with a car wash and closer to 45 minutes with no car wash. On the day I got my car serviced, it was pouring rain, so no car wash was needed. Knowing beforehand that their quotes are always remarkably off, I decided to go to the movie theatre down the street to watch a two hour film, fully expecting my car to be ready by the time I get back. My appointment was at 11am (I arrived at 10:45am) and I got back to the dealership at 2:30. Low an behold, my car was not finished. In fact, I had to wait another 30 minutes. I had somewhere to be at 3pm and I ended up being 20 minutes late.

The timeliness and costs for major services are my only qualms with this dealership. I've complained about the timeliness issue before and it hasn't gotten remotely better. Aside from that, the staff is always great. I typically deal with Mario, who is extremely friendly and tries his best to help. I also like that they have computers with internet, tvs, and food and drinks in the lounge area.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 01/16/2019

Mr. Coats I do appoligize for experiance this past Saturday.  We will reach out to you.  


Verified Customer
Brea, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/12/2019 Category: Service
Poor customer services
Staffs were not attentive to customers with no happy greetings at all.
They need to explain in detail about service process clearly and make sure customers understand what’s and how it’s being done.
Also customers need to be informed about the status of service and especially when it’s taking longer than promised.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 01/16/2019

I will have your advisor reach out to you


Verified Customer
Fullerton, CA
2012 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2019 Category: Service
Overall
Overall the experience was good. However, follow through on problem identified at this service has been extremely poor. I did not receive the assured follow up phone call as stated; it took me 3 phone calls initiated by me before i received an answer. That response has left me extremely uneasy. I attempted another three phone calls to speak with the service manager or assistant service manager, and have yet to receive a call back. I waited on hold for 15 minutes the third time, and gave up. I honestly am not certain of the trustworthiness or honesty of the service department; considering the extrmely poor experience I had previous to this I can honestly say there are issues on my part which may never be resolved.

SC
Scott C.
Morgan Hill, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/03/2019 Category: Service
Service not correct
In for a wheel alignment and the car was returned with the report still showing it was out of spec.

SN
Stephanie N.
Garden Grove, CA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/02/2019
Attitude Check
Hyundai is usually good about their service, but not this time. I came in for a recall service, but the necessary part has been on backorder. What I don't understand is why they could not notify me of this earlier if they knew this beforehand. The staff gave me attitude in saying that he could have me wait for 3 hours to get my car inspected and waste my and his technician's time, but he doesn't want to do that (how generous of you!). Thank you for letting me ring in the new year by sitting in traffic on the way home without any service done.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 01/07/2019

I wil have the dealer reach out to you  regarding the recall information.