Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

216 Reviews

100% Would Recommend
Latest Review 7 days ago

Reviews


GM
GLORIA/DAVID M.
Brockport, NY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/18/2018
Clean and the people are great.
All the people are just great to talk to and know what they are doing when working on cars and trucks.

BP
Ben P.
Hamlin, NY
Chevrolet Blazer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/07/2018 Category: Service
Ben said his experience with this business was average, but he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

HE
HANK / SHELLY E.
Brockport, NY
Honda Accord Sdn
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/14/2017
Tires
I think it is time to find a new tire broker. Not only wrong tire twice but also more expensive then market. After second error I checked on line for preferred tire. You were quoting $130 but they were on line for $102-118. I moved forward with purchase because you have always treated us fairly in the past. I think this tire broker will cost you business in the future. Thank you Eric for resolving problem. I like what John has done putting customer focus forward.

MD
MARK/DIANE D.
Brockport, NY
Honda Civic Si
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018
Eric
It was a complex job on the car, and I needed it by a certain time (very important). It wasn't quite ready. Eric explained why satisfactorily, and then was genuinely sorry about the inconvenience to me. His being real was the best part.

KD
Keith D.
New York
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2018 Category: Service
Spoke with Mary. She said she was told her vehicle would be ready yesterday so she went to pick it up. It was not ready and she did not get a call letting her know it wasn't going to be ready until today.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Brockport, NY
Honda Civic Si
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018
ease of communication
Easy to connect with. Clear on what my expectations were. The only thing is that this is the second time I asked someone to call me when my car was ready, as I have only a couple of options to get to Northside on the days that I drop it off. It would have been better if I'd been contacted as I asked.

Not the biggest deal, though...

Verified Customer
Holley, NY
Mazda Mazda6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018
Friendliness and availability
Always friendly and thorough with explanation of issues/concerns. Can always get my car scheduled for maintenance within a few days of calling, if not that same day. On the contrary, I have been told a few times the oil change will only take 30-45 mins to complete but ends up being an hour.

BW
Bob W.
Brockport, NY
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
Bob said the mechanics do a good job.
This review was collected via phone interview by Customer Research Inc.

LR
Larry R.
Hamlin, NY
Cadillac SRX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2018 Category: Service
Larry said the employees did a very good job and they took care of him. It took a little while to get the work done.
This review was collected via phone interview by Customer Research Inc.

LF
Larry F.
New York
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Service
Larry said the staff were very professional and experienced.
This review was collected via phone interview by Customer Research Inc.

CH
Carol H.
Hilton, NY
Oldsmobile Eighty-Eight
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Carol said everybody with the business was good.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Spencerport, NY
Chevrolet Chevy Express
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Tom said the service was good.
This review was collected via phone interview by Customer Research Inc.

LM
Lauren M.
Erie, PA
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2018 Category: Service
Lauren said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

HE
HANK / SHELLY E.
Brockport, NY
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018
Customer service
Always great service.

CH
Craig H.
Brockport, NY
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018 Category: Service
Spoke with Elaine. She said she was pleased with her service. The employees didn't provide her any papers on her service repairs and she had to ask for explanations on her service.
This review was collected via phone interview by Customer Research Inc.

JR
Jack R.
Brockport, NY
Honda Accord Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2018 Category: Service
Jack said he asked for an oil change. The staff also filled his washer reservoir and charged him for the whole gallon.
This review was collected via phone interview by Customer Research Inc.

JG
Jason G.
Rochester, NY
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2018 Category: Service
Jason said when he picked up his vehicle from this visit to the business, there was a part broken off of it.
This review was collected via phone interview by Customer Research Inc.

CW
Cecil W.
Brockport, NY
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2017 Category: Service
Cecil said the business was quick and they did very well.
This review was collected via phone interview by Customer Research Inc.

MM
MARYELLEN M.
Albion, NY
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2017
Satisfied
Pleasant place and ensure I’m satisfied with my vehicle.

DB
Douglas B.
Fairport, NY
Cadillac XTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2017 Category: Service
Douglas said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 216 in total