Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

749 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


EC
Ed C.
Machesney Park, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/23/2017
Very slow
Very slow .

DH
Diane H.
Loves Park, IL
Chevrolet Impala
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2016 Category: Service
Diane said the vehicle was brought back for service twice. She is still having problems and is currently looking for another business to fix her vehicle. She stated she would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Rockford, IL
Mercury Montego
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/25/2013 Category: Service
David said the price of $90 for an oil change and tire rotation was too expensive and he will not be returning to this business.
This review was collected via phone interview by Customer Research Inc.

KH
KATHLEEN H.
Mitsubishi Diamante
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2012
Faulty check up
1st few times in years that I have been disappointed with the work done on my car at Campbells. After having my car checkup done, the next day the radiator hose clamp snapped while I was out & about. I really feel if the mechanic would have done a proper checkup, he would have seen the clamp needed replacing since it was right there!! Also, the noise I have been experiencing for 3 years has YET to be repaired. It is aggrevating to have the same noise when the car is started whether it is winter or summer and no one can FIND it?? Usually Campbells does an excellent job but the last few times my experience has not been excellent. Will I continue returning to Campbells? Of course & I am still recommending my friends there too. Why? Because even my mechanic can't be perfect!!

MP
Mike P.
Loves Park, IL
Cadillac DeVille
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/13/2015 Category: Service
Mike said that he went to this business for an oil change and to get a leak checked out. He was quoted an outrageous price to fix the leak and the employees did not seem to want to fix it anyway. He added that there was also an issue with his turn signal that they said was fixed by replacing the bulb but it was not fixed. He would not recommend this business because they did not fix the issue with his turn signal and due to the general attitude that the employees had.
This review was collected via phone interview by Customer Research Inc.

PP
Patrica P.
Rockford, IL
Chevrolet Malibu
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/21/2014 Category: Service
Spoke with Maria. She said her vehicle came back in worse condition then she brought it in. She took her vehicle in to have the security features changed. When she got it back, her glove box was broken, her radio did not work and her gas gauge was broken. She was told her vehicle would be done in two days but it took two weeks. She was never told why it took so long or why all those things were broken on her vehicle. There was no communication and she had to call them but they still have not returned her call. She would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

JK
Jeff K.
Loves Park, IL
Chevrolet Silverado 1500
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/28/2017 Category: Service
Jeff said they are courteous, and nice. However, the price was double the quote.
This review was collected via phone interview by Customer Research Inc.

SD
Scott D.
Illinois
Honda Ridgeline
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2016 Category: Service
Scott said he is currently working with this business to take care of his problem, and he feels confident with them. He originally went to them so they could put on new brakes, but after the service his vehicle's front rotors were constantly rusting. He would park the vehicle 1 night, and the rotor would be completely rusted the next morning.
This review was collected via phone interview by Customer Research Inc.

KK
Kyle K.
Illinois
Mazda 3
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/27/2015 Category: Service
Kyle said this business was not too bad, but his vehicle is still not fixed.
This review was collected via phone interview by Customer Research Inc.

BH
Bruce H.
Machesney Park, IL
Ford Focus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/22/2015 Category: Service
Bruce said the service was okay.
This review was collected via phone interview by Customer Research Inc.

JG
Joe G.
Rockford, IL
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
Joe said every thing he has ever had to take to the business comes out well.
This review was collected via phone interview by Customer Research Inc.

DK
Dean K.
Illinois
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Dean said the staff completed the services that were asked of them.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Caledonia, IL
Jeep Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2018 Category: Service
John said he came in for an oil change and a tire rotation. The oil change was fine, but the employees forgot to rotate the tires.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Illinois
Mazda Mazda6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2018 Category: Service
David said the business is good.
This review was collected via phone interview by Customer Research Inc.

TW
Tyra W.
Illinois
Cadillac DeVille
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2018 Category: Service
Tyra said the staff at this business did well.
This review was collected via phone interview by Customer Research Inc.

RE
ROYCE E.
Roscoe, IL
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2017
Great affordable repairs
I had the lowers ball joints replaced. They got me in the next day and back out by noon. The car drives great.

DD
Darrell D.
Boundary Creek, NB
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2017
Honda fourtrax sale
Russell,you did a great job on helping me find a bike for my girlfriend,her and I were really happy with the sale and getting it done so we could go biking on the same day as the sale,job well done

MP
Marvin P.
Illinois
Saturn Vue
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2017 Category: Service
Marvin said overall he was pretty satisfied with this business and he will go back.
This review was collected via phone interview by Customer Research Inc.

JD
Jennifer D.
Loves Park, IL
Volkswagen Jetta
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2016 Category: Service
Jennifer said it was her first time at this business, they had a full parking lot so she ended up parking on the street.
This review was collected via phone interview by Customer Research Inc.

BP
Bob P.
Illinois
Chrysler Town
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2016 Category: Service
Spoke with Gina. She said the repairs took 5 days longer than expected because the business was not able to diagnose the problem.
This review was collected via phone interview by Customer Research Inc.