Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

729 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


EC
Ed C.
Machesney Park, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/23/2017
Very slow
Very slow .

BR
BEVERLY R.
Rockford, IL
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2016
Car
Well I would have enjoyed it better if I wasn't battling the music in the back trying to listen to the TV but my car is done and always done well thank you for taking care of my vehicle

DH
Diane H.
Loves Park, IL
Chevrolet Impala
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2016 Category: Service
Diane said the vehicle was brought back for service twice. She is still having problems and is currently looking for another business to fix her vehicle. She stated she would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MP
Mike P.
Loves Park, IL
Cadillac DeVille
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/13/2015 Category: Service
Mike said that he went to this business for an oil change and to get a leak checked out. He was quoted an outrageous price to fix the leak and the employees did not seem to want to fix it anyway. He added that there was also an issue with his turn signal that they said was fixed by replacing the bulb but it was not fixed. He would not recommend this business because they did not fix the issue with his turn signal and due to the general attitude that the employees had.
This review was collected via phone interview by Customer Research Inc.

PP
Patrica P.
Rockford, IL
Chevrolet Malibu
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/21/2014 Category: Service
Spoke with Maria. She said her vehicle came back in worse condition then she brought it in. She took her vehicle in to have the security features changed. When she got it back, her glove box was broken, her radio did not work and her gas gauge was broken. She was told her vehicle would be done in two days but it took two weeks. She was never told why it took so long or why all those things were broken on her vehicle. There was no communication and she had to call them but they still have not returned her call. She would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Rockford, IL
Mercury Montego
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/25/2013 Category: Service
David said the price of $90 for an oil change and tire rotation was too expensive and he will not be returning to this business.
This review was collected via phone interview by Customer Research Inc.

JB
Jack B.
Rockford, IL
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Jack said they did a wonderful job. The lady behind the counter was extremely helpful and courteous.
This review was collected via phone interview by Customer Research Inc.

JB
Jason B.
Rockford, IL
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Jason said he highly recommends the business for service. He has used the facility for many years.
This review was collected via phone interview by Customer Research Inc.

NB
Norma B.
Loves Park, IL
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Norma said that she is happy with the facility and they always do good work.
This review was collected via phone interview by Customer Research Inc.

JG
Joe G.
Rockford, IL
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
Joe said every thing he has ever had to take to the business comes out well.
This review was collected via phone interview by Customer Research Inc.

MH
Mary H.
Rockford, IL
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Mary said the service was really good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Fast Service Experience
Vehicle repaired on time and at quoted price. Very Satisfied !!

JM
Jim M.
Illinois
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Jim said the service was great.
This review was collected via phone interview by Customer Research Inc.

DK
Dean K.
Illinois
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Dean said the staff completed the services that were asked of them.
This review was collected via phone interview by Customer Research Inc.

CM
Chuck M.
Illinois
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Chuck said Mike did a good job with the service.
This review was collected via phone interview by Customer Research Inc.

JC
Jeremy C.
Dubuque, IA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Jeremy said he took his vehicle to this business before he went on vacation. During the vacation, some issues developed, but the staff went out of the way to resolve the issue. It did not ruin his vacation or put a dent in his pocket.
This review was collected via phone interview by Customer Research Inc.

PH
Peggy H.
Rockford, IL
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Spoke with Rodd. He said the staff is great, always does good work and he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BO
Byron O.
Loves Park, IL
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Byron said he has always had good luck with the work at this business.
This review was collected via phone interview by Customer Research Inc.

CW
Clay W.
Rockford, IL
Mercedes-Benz C240
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Clay said the service the business provided was well done and they did a good job. They provided great customer service.
This review was collected via phone interview by Customer Research Inc.

BR
BECKY R.
Machesney Park, IL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Sunroof
I’m grateful they were able to get my sunroof closed and gave me a good deal