Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

755 Reviews

99% Would Recommend
Latest Review 18 days ago

Reviews


EC
Ed C.
Machesney Park, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/23/2017
Very slow
Very slow .

BR
BEVERLY R.
Rockford, IL
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2016
Car
Well I would have enjoyed it better if I wasn't battling the music in the back trying to listen to the TV but my car is done and always done well thank you for taking care of my vehicle

DH
Diane H.
Loves Park, IL
Chevrolet Impala
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2016 Category: Service
Diane said the vehicle was brought back for service twice. She is still having problems and is currently looking for another business to fix her vehicle. She stated she would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MP
Mike P.
Loves Park, IL
Cadillac DeVille
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/13/2015 Category: Service
Mike said that he went to this business for an oil change and to get a leak checked out. He was quoted an outrageous price to fix the leak and the employees did not seem to want to fix it anyway. He added that there was also an issue with his turn signal that they said was fixed by replacing the bulb but it was not fixed. He would not recommend this business because they did not fix the issue with his turn signal and due to the general attitude that the employees had.
This review was collected via phone interview by Customer Research Inc.

PP
Patrica P.
Rockford, IL
Chevrolet Malibu
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/21/2014 Category: Service
Spoke with Maria. She said her vehicle came back in worse condition then she brought it in. She took her vehicle in to have the security features changed. When she got it back, her glove box was broken, her radio did not work and her gas gauge was broken. She was told her vehicle would be done in two days but it took two weeks. She was never told why it took so long or why all those things were broken on her vehicle. There was no communication and she had to call them but they still have not returned her call. She would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Rockford, IL
Mercury Montego
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/25/2013 Category: Service
David said the price of $90 for an oil change and tire rotation was too expensive and he will not be returning to this business.
This review was collected via phone interview by Customer Research Inc.

DL
Dorothy L.
Rockford, IL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Dorothy said this business provided the best service she has ever had.
This review was collected via phone interview by Customer Research Inc.

BW
Brent W.
Illinois
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Brent said he does a lot of business with them.
This review was collected via phone interview by Customer Research Inc.

TR
Tom R.
Illinois
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Tom said the business is the best and the service is outstanding.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Illinois
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
David said their prompt response and willingness to help was beyond what he expected.
This review was collected via phone interview by Customer Research Inc.

TB
Trey B.
Illinois
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Trey said they are knowledgeable compared to other businesses.
This review was collected via phone interview by Customer Research Inc.

DA
Donna A.
Machesney Park, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Great timely service
Always timely service & great people to deal with!

Verified Customer
Machesney Park, IL
Lincoln Navigator
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Easy to schedule an appt & great service!
Very easy to schedule an appt & always great timely service from them!

DS
Duane S.
Machesney Park, IL
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Spoke with Duane's wife. She said that they both recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

NH
Nicole H.
Illinois
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Nicole said the business's services were very quick and efficient.
This review was collected via phone interview by Customer Research Inc.

WB
Weston B.
Loves Park, IL
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Weston said this business picked up the vehicle and serviced it and had it back to him the same day.
This review was collected via phone interview by Customer Research Inc.

TG
Tom G.
Caledonia, IL
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Tom said the service is always excellent. The employees treated him well.
This review was collected via phone interview by Customer Research Inc.

YH
Yvonne H.
Machesney Park, IL
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Yvonne said they are always very courteous, thorough and the service is great
This review was collected via phone interview by Customer Research Inc.

BT
Butch T.
Rockford, IL
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Butch said his vehicle was done under estimated time, price came in lower than he was told, and the work was perfect.
This review was collected via phone interview by Customer Research Inc.

CP
Charlotte P.
Machesney Park, IL
Buick Verano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Charlotte said this business was the best. They are always good there. She can trust them completely. They have fair prices.
This review was collected via phone interview by Customer Research Inc.