Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

56 Reviews

93% Would Recommend
Latest Review 5 days ago

Reviews


BS
Brian S.
Wilmington, DE
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/16/2018
Loose lug nuts
I had four new tires put on at this place. After a few days my daughters car developed a thump when driving. I checked the tires and found all twenty (20) jug nuts loose to the point that some came off with half a turn. Two of the lug nut studs were stripped. The mechanic didn’t tell me that they were stripped. the safety and the life of my daughter was in this mechanics hands. HE FAILED MISERABLY! THIS ESTABLISHMENT WILL NEVER GET MY BUSINESS AGAIN! CONSUMER BEWARE!

Verified Customer
Wilmington, DE
Toyota Corolla
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/28/2018
Should not be a one man operation
I'm still waiting for the resolution of your discussion with AAA as to my battery. I am also still waiting for a written warranty on my tires. Get Dom some help so l might be able to recommend you to others.

GV
Greg V.
Easton, PA
Ram 1500
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/29/2018 Category: Service
Greg said the business over charged him for an oil change and filter change.
This review was collected via phone interview by Customer Research Inc.

LM
Lante M.
New Castle, DE
Ford F-150
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/03/2018 Category: Service
Lante said the employees didn't get back to him about his vehicle in a timely manner, and the service was rushed.
This review was collected via phone interview by Customer Research Inc.

CR
Candace R.
Wilmington, DE
Chevrolet Silverado SS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Candace said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Auto Of Wilmington responded on 08/17/2018

Thank you for your patronage, we look forward to seeing you again!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


MM
Mary M.
Wilmington, DE
Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018
Within walking distance of my home.
Polite, professionalism and knew my car was in good hands.

TC
Tara C.
Wilmington, DE
Chevrolet Cobalt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2018 Category: Service
Tara said her experience with this business was very good, but it took them 3 weeks to repair her vehicle.
This review was collected via phone interview by Customer Research Inc.

BO
Brad O.
Wilmington, DE
Toyota 4Runner
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017 Category: Service
Brad said the staff did a good job. They forgot to put a clamp on and he had to take his vehicle back for them to fix it.
This review was collected via phone interview by Customer Research Inc.

EC
Erica C.
Wilmington, DE
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2017
Great Service
So far so good!
Clint W., President from Diamond State Auto Of Wilmington responded on 11/21/2017

Erica,

Thank you for taking time to write us a review. We are glad your vehicle was serviced properly and with a wonderful customer service. We look forward to seeing you at your next service interval!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


EC
Erica C.
Wilmington, DE
Cadillac SRX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2017
Great Customer Service
So far so good!

BH
Beth H.
Wilmington, DE
Pontiac Solstice
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2017
Customer Service
Very knowledgeable mechanic and sincere desire to diagnose and correct the problem.
Clint W., President from Diamond State Auto Of Wilmington responded on 09/18/2017

Beth,

Thank you for the kind words. We strive to offer the most professional service in the area and are glad to hear we are either meeting or exceeding expectations. We look forward to hearing from you again!

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002


BO
Brad O.
Wilmington, DE
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Brad said the employees provided outstanding service. They were personable, reliable, and trustworthy.
This review was collected via phone interview by Customer Research Inc.

ER
Edward R.
Wilmington, DE
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Edward said they keep him informed, they are a cut above every one else.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Auto Of Wilmington responded on 08/17/2018

Edward, 

Thank you for trusting us to service your vehicle. We appreciate the time you took to write us such a great review! We look forward to seeing you again!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


DL
Dan L.
Wilmington, DE
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Dan said the staff took care of him.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Auto Of Wilmington responded on 08/17/2018

Thank you for the great review!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


JG
John G.
Wilmington, DE
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
John said his overall experience was good. He's happy with the service. The mechanic did a good job.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Auto Of Wilmington responded on 08/17/2018

John, 

Thank you for taking time to write sucha wonderful review. We aprreciate you and look forward to seeing you again

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


AM
Alex M.
Wilmington, DE
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Alex said he has known Dominic for years. Dominic runs a good business. He is very knowledgeable and takes the time to learn all the new information on anything happening in the automotive world.
This review was collected via phone interview by Customer Research Inc.

ER
Edward R.
Wilmington, DE
Toyota Tundra 4WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Edward said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AK
Anthony K.
Wilmington, DE
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Anthony said the mechanic was informative and he trusts them.
This review was collected via phone interview by Customer Research Inc.

LP
Lisa P.
Wilmington, DE
Mitsubishi Outlander Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Lisa said Dominic was honest and fixed her vehicle in a reasonable amount of time.
This review was collected via phone interview by Customer Research Inc.

ED
Evelyn D.
Wilmington, DE
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Evelyn said the staff was helpful, and everything went fine.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 56 in total