Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

874 Reviews

98% Would Recommend
Latest Review 7 days ago

Reviews


WT
WARRACE T.
Rosedale, MD
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Satisfied
Quick service, great people

JQ
Jiang Q.
Nottingham, MD
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Jiang said they are friendly, they are nice and they treat him well.
This review was collected via phone interview by Customer Research Inc.

TB
Timothy B.
Linthicum Heights, MD
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Tim said they gave him good customer service and they gave him very timely service.
This review was collected via phone interview by Customer Research Inc.

CS
Cortze S.
Baltimore, MD
Nissan Maxima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/05/2019 Category: Service
Cortze said the check engine light is still on after the business serviced his vehicle. He took his vehicle in for a diagnostic and they took care of a rusted gas tank that had a leak. They told him they replaced a sensor, but he is not sure if they really did, since his check engine light is still on.
This review was collected via phone interview by Customer Research Inc.

CH
CYNTHIA H.
Parkville, MD
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2019
Great, no problems
thanks again for your great work.

WT
WARRACE T.
Rosedale, MD
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
Service
Quick service

DD
David D.
Baltimore, MD
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
David said the staff did a really good job.
This review was collected via phone interview by Customer Research Inc.

GW
Gracie W.
Baltimore, MD
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Gracie said the employees were very polite. They were courteous. They provided helpful service. The work did not take as long as she expected.
This review was collected via phone interview by Customer Research Inc.

GP
GEORGE P.
Baltimore, MD
Genesis G80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019
Excellent Service
They take care of the PMs on my vehicles flawlessly and have premium AMSOIL synthetic options available.

JN
JESSICA N.
Baltimore, MD
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Garry always makes time for my car
Monument is great at scheduling me even when i'm in a time press. It's also great that they have overflow seating in the ticketing part of the building in case you'd like to wait while your work is getting done. Thanks!

DL
David L.
Abingdon, MD
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
David said he has used the business many times and they always accommodate his needs. The work is done fairly quick.
This review was collected via phone interview by Customer Research Inc.

LM
LISA M.
Baltimore, MD
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
So Convenient
I just love the fact the I can have my automobile serviced while I work. And they provided good service.

ER
Elaine R.
Essex, MD
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Elaine said that the place always takes good care of her.
This review was collected via phone interview by Customer Research Inc.

MS
MICHAEL S.
Essex, MD
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Service
The service was absolutely great, it was quick and efficient also the employees really care about their customers

LZ
Linda Z.
Rosedale, MD
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Linda said she didn't have any problems at this business.
This review was collected via phone interview by Customer Research Inc.

HE
Henry E.
Edgewood, MD
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Henry said the business's staff always do what they say. Their prices are good, along with the work.
This review was collected via phone interview by Customer Research Inc.

MH
MICHAEL H.
Baltimore, MD
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019
Great place to take your car
Attention to detail and understanding what you are talking about and taking care of your needs also very pleasant to deal with

OB
Obadeh B.
Dundalk, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Obadeh said he is satisfied with the fast work and he recommends them to others.
This review was collected via phone interview by Customer Research Inc.

KL
KRISTIN L.
Baltimore, MD
Toyota Corolla
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/20/2018
You just lost a customer for good
I used to come here all the time for the past 3-4 years. However, the last two times I was highly disappointed and I will not be returning.
My most recent visit I came in for an oil change and a new set of windshield wipers.
When I picked up my car the lady at the desk charged me for the most expensive pair of windshield wiper blades making my total $99. The gentleman at the desk did discount my job to $75 because I did not ask for the rainex brand blades, but then he lied and told me that even with the cheapest pair I would be paying close to that price, which is completely false. A basic pair is about $15-$20 at most and the fact that these people can think they can pull the wool over my eyes just to drum up a few more dollars is completely immoral.
The previous time I went they told me I had an oil leak and they would need me to come back so they could dye the oil and find the leak. Another load of BS, first of all you don’t have to dye oil to find a leak, and secondly if there was an oil leak I would see it on the ground under my car. To further debunk their claim I place a white poster board under my car to catch any signs of leaking and there were none.
All in all I am very dissatisfied that this company would try and take advantage of people especially at this time of year. I will never be back.

TM
TAHIRAH M.
Windsor Mill, MD
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018
Great service as always
I have been going to them for a few years, sadly not consistently but when I do go they are great with my car.

Displaying Review 1 - 20 of 874 in total