Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

809 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


JK
Jaime K.
Silver Spring, MD
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Jaime said the employees were friendly and on time, as promised.
This review was collected via phone interview by Customer Research Inc.

TM
Traci M.
Maryland
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Traci said the business is great. She had to get her vehicle towed from her job to the business. The next morning she called asking if they had any information about her vehicle. The front desk lady told her she would ask and returned her call in 10 minutes. The mechanic returned her call in 5 minutes. Her vehicle was ready when promised and she has no complaints.
This review was collected via phone interview by Customer Research Inc.

CY
Connie Y.
Aberdeen, MD
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Connie said that the facility does excellent work and their prices are better than most.
This review was collected via phone interview by Customer Research Inc.

MS
MARYANN S.
Rosedale, MD
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Fair priced and honest mechanics
Would recommend this place. Gary takes the time to explain the repairs and pricing.

SF
Sallie F.
Baltimore, MD
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Sallie said the business has always done good quality work on her vehicle.
This review was collected via phone interview by Customer Research Inc.

TE
Tomi E.
Baltimore, MD
Mercedes-Benz C300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Tomi said it is satisfactory, and he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

TB
Tywon B.
Oxon Hill, MD
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Tywon said this business does a good job and they are fast with services performed.
This review was collected via phone interview by Customer Research Inc.

IH
Irene H.
Baltimore, MD
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Irene said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

LC
Lorann C.
Baltimore, MD
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Lorann said she really likes the staff because they were super nice, accommodating, understanding, and fast. She's still having an issue with her vehicle starting however.
This review was collected via phone interview by Customer Research Inc.

KB
Kimberly B.
Baltimore, MD
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Kimberly said Gary from the facility is very helpful.
This review was collected via phone interview by Customer Research Inc.

AH
ABNER H.
Edgewood, MD
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
flat tire
good quote honesty best policy ,would like to thank you again your auto center ,taking care of your customer ...

JK
June K.
Baltimore, MD
Toyota Prius
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/01/2018 Category: Service
June said when she couldn't make it by 5 p.m to pick up her vehicle, the staff told her to pick it up at 7 a.m the next day. No one showed up until 8 a.m which was terrible for her. She was also concerned about the parking lot because there was a lot of confusion as to where to leave the vehicle without getting a ticket. A new employee had no keys to the place so he was waiting with her for another employee to show up and open. It was not a very professional business place. However the staff did take care of her vehicle very quickly.
This review was collected via phone interview by Customer Research Inc.
Garry C. from Monument St Auto Center responded on 06/04/2018

Good Morning June,
  I am sorry that you are unhappy with your experience. unfortunatly on that morning, May 25. I personally had to call out at the last minute due to a family medical emergency. Another employee was contacted to open that morning, but due to the timing was unable to arrive until 7:30 am.
 I apoligize for the inconvience and assure you that this is not the norm for our business. I have been here for 15 years and normally arrive @ 6:45 am.
  In the event that you would be willing to give is another try, I am willing to offer you a complimentary car wash for for inconvience.
  We appreciate your business and thank you for your input. As always you can reach me at 410-522-3737 with any questions or concerns.
   Garry 


CP
Charlie P.
Essex, MD
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Charlie said the staff are very courteous, and they do a good job.
This review was collected via phone interview by Customer Research Inc.

CN
Chaula N.
Baltimore, MD
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
Chaula said she's already followed up with the manager about someone spilling something in her vehicle and taking it through a drive through restaurant. She appreciates him looking into it, and would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Maryland
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
John said the staff did a good job on the diagnostic test.
This review was collected via phone interview by Customer Research Inc.

SG
Sharmane G.
Maryland
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Sharmane said the service was good, she hasn't had any problems afterwards, so she can't complain.
This review was collected via phone interview by Customer Research Inc.

JW
Junjiang W.
Parkville, MD
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Junjiang said the service was good.
This review was collected via phone interview by Customer Research Inc.

DP
Danielle P.
Abingdon, MD
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Danielle said she is always satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

LJ
Lynette j.
Baltimore, MD
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Lynette said, she gets good service every time she uses them.
This review was collected via phone interview by Customer Research Inc.

KR
Kristine R.
Pasadena, MD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Kristine said they were very helpful and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 809 in total