Monument St Auto Center


Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

745 Reviews

98% Would Recommend
Latest Review about 17 hours ago
CHIH G. on 01/20/2018
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"Customer Service "
I wanted to give 5 stars because the customer service is top notch. Gary is always friendly and accommodating. The price for oil change was same as Mazda dealership but the convenience of leaving car and taking shuttle to Hopkins was worth so much more to avoid waiting or getting ride back/forth to Mazda. I dropped it a star bc I got a car wash and they did a great job vacuuming and the outside but they didn’t touch the dashboard or any of the panels. There was still a layer of dust and dog hair, big part of the reason I wanted the interior done. I’d still recommend tho, just check that before you drive off
Vehicle: Mazda Mazda3
Service Date: 01/18/2018
Review Created: 01/20/2018 09:41 AM
WARRACE T. on 01/16/2018
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"Excellent service "
In & out time was excellent
Vehicle: Chevrolet Traverse
Service Date: 01/15/2018
Review Created: 01/16/2018 11:33 AM
Maricely M. on 01/16/2018
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Maricely said the staff are really good. They fixed her vehicle. They have good prices. She would like to thank them.
Vehicle: Nissan Altima
Category: Service
Service Date: 12/28/2017
Review Created: 01/16/2018
This review was collected via phone interview by Customer Research Inc.
Sven C. on 01/13/2018
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Sven said the business did a good job and got the vehicle back to him rather quickly.
Vehicle: Ram Pickup
Category: Service
Service Date: 01/10/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
HECTOR R. on 01/10/2018
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"Extra Mile"
Great service and workmanship ! Mr.Gray and his team go the EXTRA MILE for you. And that's just great !!!
Vehicle: Ford Flex
Service Date: 01/09/2018
Review Created: 01/10/2018 03:46 AM
Terri M. on 01/10/2018
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Terri said everyone was friendly and honest at the business, and they explained everything they did.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 01/05/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Shanshan H. on 01/06/2018
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Shanshan said the business had great service. They were convenient, and able to get his vehicle back to him the same day, He called in the morning at 8:30 and was able to drop off his vehicle at 10am. They had his vehicle back to him before the end of the business day, drove it to him, and paid for his parking. He was recommended to them, and will definitely have his vehicle serviced again.
Vehicle: Ford Escape
Category: Service
Service Date: 01/02/2018
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
WILLIAM H. on 01/03/2018
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"Monument knows me and my car."
They give your car a thorough inspection. and customer service by Gary and staff is excellent.
Vehicle: Jeep Grand Cherokee
Service Date: 01/02/2018
Review Created: 01/03/2018 06:41 AM
Charlie P. on 12/29/2017
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Charlie said he has never had a problem with this business. They do everything he asks and always have great service.
Vehicle: Ford Taurus
Category: Service
Service Date: 12/07/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
Ajaye P. on 12/29/2017
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Ajaye said they informed on what's going on with her vehicle, and the problem is solved.
Vehicle: Ford Edge
Category: Service
Service Date: 12/19/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
KAY T. on 12/23/2017
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"Excellent, convenient, and reasonably priced service."
Garry, Elizabeth, and crew make the experience of having to spend money on my vehicle more palatable . They are hard working, never recommend services that are not needed and are good about telling me if it can wait. I have been using Monument Auto services for many many years and have recommended them on many occasions.
Vehicle: Hyundai Tucson
Service Date: 12/22/2017
Review Created: 12/23/2017 05:24 AM
Sagar B. on 12/21/2017
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Sagar said Gady has been nice to him. He's been going to him for several years now. He has had no troubles. They're very good, time-wise. They have been exceptional and great.
Vehicle: Nissan Altima
Category: Service
Service Date: 12/14/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Olufemi A. on 12/20/2017
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Olufemi said the employees were good, but the vehicle ended up having the same problems as it had before.
Vehicle: Nissan Altima
Category: Service
Service Date: 12/14/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Rachel H. on 12/20/2017
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Rachel said this business was quick and they got the job done.
Vehicle: Honda Civic Si
Category: Service
Service Date: 12/15/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
KYLE R. on 12/19/2017
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"Awesome people"
Representative noticed my wheel was warped, fixed it no additional charge.
It's not a huge fix, but it reflects a mentality of getting me back on the road
being more important than a few extra bucks.
Vehicle: Chevrolet Malibu
Service Date: 12/15/2017
Review Created: 12/19/2017 04:08 AM
Alonzo P. on 12/19/2017
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Alonzo said it was good service.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 12/11/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
Michael P. on 12/19/2017
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Michael said this business provided great service all around and the people were friendly.
Vehicle: Ford Focus
Category: Service
Service Date: 12/13/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
Hanna P. on 12/19/2017
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Hanna said she took her vehicle to the business for an oil change and there was an issue. They called her and they told her not to drive it. They towed it in, fixed the problem, and washed the vehicle at no charge. She will be a return customer and she really appreciated the service.
Vehicle: Toyota Camry
Category: Service
Service Date: 12/13/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
Darlene K. on 12/18/2017
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Darlene said the staff at this business provided good service.
Vehicle: Nissan Altima
Category: Service
Service Date: 11/28/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Lou S. on 12/11/2017
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Lou said the service was great. The employees provided reliable service. Jason was knowledgeable.
Vehicle: Ford Ranger
Category: Service
Service Date: 12/08/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
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