Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

859 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


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Henry E.
Edgewood, MD
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Henry said the business's staff always do what they say. Their prices are good, along with the work.
This review was collected via phone interview by Customer Research Inc.

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MICHAEL H.
Baltimore, MD
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019
Great place to take your car
Attention to detail and understanding what you are talking about and taking care of your needs also very pleasant to deal with

OB
Obadeh B.
Dundalk, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Obadeh said he is satisfied with the fast work and he recommends them to others.
This review was collected via phone interview by Customer Research Inc.

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KRISTIN L.
Baltimore, MD
Toyota Corolla
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/20/2018
You just lost a customer for good
I used to come here all the time for the past 3-4 years. However, the last two times I was highly disappointed and I will not be returning.
My most recent visit I came in for an oil change and a new set of windshield wipers.
When I picked up my car the lady at the desk charged me for the most expensive pair of windshield wiper blades making my total $99. The gentleman at the desk did discount my job to $75 because I did not ask for the rainex brand blades, but then he lied and told me that even with the cheapest pair I would be paying close to that price, which is completely false. A basic pair is about $15-$20 at most and the fact that these people can think they can pull the wool over my eyes just to drum up a few more dollars is completely immoral.
The previous time I went they told me I had an oil leak and they would need me to come back so they could dye the oil and find the leak. Another load of BS, first of all you don’t have to dye oil to find a leak, and secondly if there was an oil leak I would see it on the ground under my car. To further debunk their claim I place a white poster board under my car to catch any signs of leaking and there were none.
All in all I am very dissatisfied that this company would try and take advantage of people especially at this time of year. I will never be back.

TM
TAHIRAH M.
Windsor Mill, MD
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018
Great service as always
I have been going to them for a few years, sadly not consistently but when I do go they are great with my car.

AM
ALLISON M.
Baltimore, MD
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Fast, dependable and friendly service
Monument Street Auto is fast, dependable, affordable and has friendly customer service. Very convenient if you are a Hopkins employee and take the shuttle. Drop off the car on the way to work and pick it up after work. Never having to sit and actually wait for your car again. Allison

TR
TONY R.
Baltimore, MD
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
*****
Great customer service very professional awesome work performed.

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Cody L.
Baltimore, MD
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2018 Category: Service
Cody said the service he received went well.
This review was collected via phone interview by Customer Research Inc.

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Robert W.
Parkville, MD
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Robert said everything was good. They got him in and out fast.
This review was collected via phone interview by Customer Research Inc.

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Courtney P.
Dundalk, MD
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Courtney said they were the only place she could find the part that was needed.
This review was collected via phone interview by Customer Research Inc.

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WILLIAM A.
Finksburg, MD
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/26/2018
Convenience. Fast service.
I went for an oil change. Quick in and out service.

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WARRACE T.
Rosedale, MD
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Service
Quick service

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Tawanda R.
Baltimore, MD
Chrysler 200
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/15/2018 Category: Service
Tawanda said this business robbed her. She went there for an uber inspection. She found this facility on the uber list. She was quoted $50- $55 for the inspection. They called her back and said the charge will be $70 for the inspection and that her tire was messed up. The total they wanted was $185. She showed them that they were listed on the uber application for inspections. She would never recommend them , they are a big scam. The con artists raised the price, they are out right thieves and did not communicate with her. She did not even know how to get off the property with the tickets they provided. They were very unprofessional. The security guy came over to help her as he seen her standing there with the ticket. He told her they should have told her she was supposed to get the ticket stamped at another building.
This review was collected via phone interview by Customer Research Inc.

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Rentata E.
Baltimore, MD
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Rentata said the staff were understanding and patient. They helped her research and figure out some issues. She came into the business having a bad day, and they were able to turn it around for her.
This review was collected via phone interview by Customer Research Inc.

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Eric B.
Baltimore, MD
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Eric said this business was the best. He liked Elizabeth's customer service, it was off the charts, and Gary was outstanding. They always kept in tune with him. It was just perfect service.
This review was collected via phone interview by Customer Research Inc.

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KATHERINE M.
Severn, MD
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Fantastic customer service
Gary and team are always helpful, personable and professional.

JS
Jim S.
Maryland
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Jim said the service is always great and his wife's vehicle is running good.
This review was collected via phone interview by Customer Research Inc.

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WARRACE T.
Rosedale, MD
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Great work
Great work

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Elaine R.
Essex, MD
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Elaine said she was pleased with everything at the business and they have her vehicle running like new.
This review was collected via phone interview by Customer Research Inc.

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Michelle L.
Bel Air, MD
GMC Jimmy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Michelle said the business's service is very friendly and quick.
This review was collected via phone interview by Customer Research Inc.

Displaying 1 Review