Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

854 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


AM
ALLISON M.
Baltimore, MD
Honda CR-V
Verified Customer
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12/11/2018
Fast, dependable and friendly service
Monument Street Auto is fast, dependable, affordable and has friendly customer service. Very convenient if you are a Hopkins employee and take the shuttle. Drop off the car on the way to work and pick it up after work. Never having to sit and actually wait for your car again. Allison

TR
TONY R.
Baltimore, MD
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
*****
Great customer service very professional awesome work performed.

CL
Cody L.
Baltimore, MD
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2018 Category: Service
Cody said the service he received went well.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Parkville, MD
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Robert said everything was good. They got him in and out fast.
This review was collected via phone interview by Customer Research Inc.

CP
Courtney P.
Dundalk, MD
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Courtney said they were the only place she could find the part that was needed.
This review was collected via phone interview by Customer Research Inc.

WA
WILLIAM A.
Finksburg, MD
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/26/2018
Convenience. Fast service.
I went for an oil change. Quick in and out service.

WT
WARRACE T.
Rosedale, MD
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Service
Quick service

RE
Rentata E.
Baltimore, MD
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Rentata said the staff were understanding and patient. They helped her research and figure out some issues. She came into the business having a bad day, and they were able to turn it around for her.
This review was collected via phone interview by Customer Research Inc.

EB
Eric B.
Baltimore, MD
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Eric said this business was the best. He liked Elizabeth's customer service, it was off the charts, and Gary was outstanding. They always kept in tune with him. It was just perfect service.
This review was collected via phone interview by Customer Research Inc.

KM
KATHERINE M.
Severn, MD
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Fantastic customer service
Gary and team are always helpful, personable and professional.

JS
Jim S.
Maryland
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Jim said the service is always great and his wife's vehicle is running good.
This review was collected via phone interview by Customer Research Inc.

WT
WARRACE T.
Rosedale, MD
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Great work
Great work

ER
Elaine R.
Essex, MD
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Elaine said she was pleased with everything at the business and they have her vehicle running like new.
This review was collected via phone interview by Customer Research Inc.

ML
Michelle L.
Bel Air, MD
GMC Jimmy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Michelle said the business's service is very friendly and quick.
This review was collected via phone interview by Customer Research Inc.

QP
QUINCEY P.
Baltimore, MD
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
great personality;professional staff,& do good work
the best service, and honest

AU
ANTONIA U.
Baltimore, MD
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Inspection
They were able to detect what problems that were wrong my 2010 vehicle. They were also able to get my vehicle state certified. Amazing service!

LC
Lacrecha C.
Baltimore, MD
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2018 Category: Service
Lacrecha said the business was efficient but she wishes they would have run a test that would have told her what problems were wrong, because she ended up going to another business because an issue occurred and she feels if they ran that test he could of gotten everything done in one place.
This review was collected via phone interview by Customer Research Inc.

CS
Christine S.
Baltimore, MD
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Christine said the business is great and her vehicle looks like new.
This review was collected via phone interview by Customer Research Inc.

DB
Denise B.
Baltimore, MD
Chevrolet Express Passenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Denise said they were very efficient. They took her order right away, and she was done and out.
This review was collected via phone interview by Customer Research Inc.

LG
Latisha G.
Baltimore, MD
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Latisha said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 854 in total