Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

263 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 2 days ago

Reviews


ME
michael e.
Franklin, IN
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/08/2019
Still leaking
After 5 trips to fix same 2 issues...1 issue was finally fixed, the oil leak is still there after the engine was removed for head gaskets and a total reseal. Stii not sealed,...i cant see me bringing my vehicles back here again. Nice people, but no one should meed to bring something back 5 times for the same thing...
Ben from Beck Automotive responded on 01/08/2019

Michael, 
Please, Please respond to Dale.  We have been trying to get a hold of you.  I am very sorry for the inconviences you have experienced.  I know this is an different situation with the performance motor, however, we will make you whole and we will stand behind our work.  We will put you in a rental car until the vehicle is up to your satisfaction.  You don't have to use our service again in the future, but we do want to make this right.
Please call Dale at 317-736-8800 to set something up ASAP!
Sincerely,
Ben Briggeman
Owner
Beck Automotive


ME
michael e.
Franklin, IN
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/06/2019
Still leaking
After taking it back 5 times for the same thing which I originally brought it in for...oil leaking...its still leaking.

So back to trying to find a shop who can do the job they’re paid to do right the first time.

GP
GEORGE P.
Franklin, IN
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2018
Prompt quality work great employees
It’s a awesome place no games just straight up auto repair always call if issues arise get you in and out when they say they will very fair. Prices don’t have o worry about loose filters or pan bolts they know there stuff. I give them 5star. Rating been going there for many years Thank you. Beck. Automotive. Sincerely. George. Prokudin

BW
Brian W.
Franklin, IN
Dodge Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/08/2017 Category: Service
Brian said the business charged him 3 times the amount of the cost for the parts.
This review was collected via phone interview by Customer Research Inc.

DB
DELIA B.
Trafalgar, IN
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
Speedy, Customer Focused, Kind
I have been taking my Nissan to Beck for what seems like over a year now. Every time, the staff is respectful and attentive. The work always gets done in a timely manner. I also enjoy that the services are reasonably priced.

SA
Shelley A.
Fountaintown, IN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Shelley said that the place had great customer service.
This review was collected via phone interview by Customer Research Inc.

LB
LISA B.
Edinburgh, IN
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
Dependable
We always get great service from Beck Automotive. Their work is thorough and dependable. They consult with you before beginning work so you know up front what is wrong and the cost instead of doing it and being shocked by the amount of the bill. We have done business with Beck Automotive for years and will continue to do so.

LL
LYNDA and BRANDON L.
Bargersville, IN
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
I always get excellent service here and I very much appreciate a ride home and the pickup so I do not have to wait for my service to be completed.
They always have provided excellent customer service. I especially appreciate the ride home, and being picked up to retrieve my vehicle so I don't have to wait there while my service is being completed.

HB
Harold B.
Greenwood, IN
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Harold said his vehicle runs good although it has a little bit of a click, but he is going to wait before he takes it back.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Bargersville, IN
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019
Good work and honesty
Bought battery 2 yrs ago it went dead. Took back to Becks to have it checked out. They replaced the battery no cost to me.

JH
JIM and CONNIE H.
Franklin, IN
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019
Love becks
Love Beck’s always dependable and honest

CR
CHRIS R.
Franklin, IN
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019
Alignment
Had an alignment done , and my vehicle feels great . Also fixed the AC drain line . Extra benefit of Beck’s service of driving you home when you drop off your vehicle , and then coming to pick you up at home when your vehicle is done , is wonderful !!! Thank you

JG
Jackie G.
Franklin, IN
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Jackie said they have taken care of her vehicles for years. They always do an excellent job.
This review was collected via phone interview by Customer Research Inc.

MM
MIKE and TONI M.
Indianapolis, IN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019
Appt 08/05/2019
Small town fee , I love that employees know my name when I walk in the front door

SW
SHIRLEY W.
Whiteland, IN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019
Oil change
No complaints

AH
AMY H.
Franklin, IN
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Fantastic quality service
I’ve been taking my vehicles to Beck for years. Extremely trustworthy, reasonable prices and quality service. They treat you like family.

Verified Customer
Franklin, IN
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Thorough, good prices
Appreciate shuttles to and from home. Excellent explanation of what needed to be done.

MT
Misty T.
Franklin, IN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019
Friendly, professional, Great Prices, Great Fast Service
I've taken my car to a few different places and I wish I had always taken it to Beck's. Other places kept my car for a while, wouldn't call me back, broke something and left it dirty. Beck's got back to me right away, got my car done as soon as possible, took care of my card and, they offer good prices. Very pleased and highly recommend! Thanks Mark!

CW
Cory W.
Greenwood, IN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Great Service
They always get you in and take care of you. I recommend to everyone.

ST
STEVE T.
Morgantown, IN
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
Good customer service
Very reliable & good customer service