This is my review of Mike’s Auto Clinic in Nampa, Idaho. I brought my 66 Chevelle SS in for diagnostics on May 24, 2017 after it would not start for me. My original thought was it had something to do with the fuel injection system. When I arrived I checked in with Jesse and explained my situation with my vehicle. Jesse was polite and seemed knowledgeable about my situation with the Chevelle. He advised me they would look at the Chevelle tomorrow May 25, 2017. I left feeling satisfied and comfortable leaving my Chevelle with Mike’s Auto Clinic.
After five days of not hearing anything back from the shop I decided to stop in to check on the status of my Chevelle. Jesse was again my point of contact on May 30, 2017 and he showed me some of the repairs that needed to be fixed on my vehicle. Jesse explained to me they should complete the repairs required by next week. After a weeks’ time and not hearing back from Jesse or Mike’s Auto Clinic. I called Monday June 5, 2017 and spoke with Jesse again. I asked Jesse about the status of my Chevelle and estimated cost he stated that everything was going great and on schedule for completion at the end of the week (June 9, 2017) that he needed figure out cost.
On June 8, 2017 I again had to initiate calling the shop due to not hearing from them again. This time I spoke with the owner Mike and he advised me nothing had been started on my Chevelle. Mike stated he was unaware my Chevelle had a time line that it needed to be completed by. After thinking about my experience with Mike’s Auto Clinic I decided to come get my vehicle without them starting or completing any work on my Chevelle.
To sum up my experience with Mike’s Auto Clinic I would advise others to avoid this shop and do some homework prior to using them. My vehicle was at the shop from May 24, 2017- June 9, 2017 and the whole time I had to initiate the contact and was left in the dark if I did not contact them. In my opinion, I felt the integrity, credibility and lack of communication with the owner and employees towards me was extremely unprofessional. As a consumer I felt worried about the lack of communication as the days went on without hearing anything back from the shop. It leaves me to wonder does the lack of communication towards customers also reside within the shop from owner to employees.
Concerned Former Customer and Local Car Enthusiast
Christino, sorry for your disappointment on our service.
However, I would like to remind you of some facts you may have forgotten.
First: We squeezed you in because you where in a hurry.
Second: The only time you were available to contact was your lunch break. Dispite this we had an estimate ready for you. And proceeded with repairs only after your authorization on repairs and costs.
We did not do anything without your approval, except the free vehicle inspection, which is done on every vehicle unless you decline prior to service.
Finally, you will find the cost of work done is very competive and have the best warrenty in the valley at 3 yrs 36k miles.
Sorry Esteban for your misunderstanding. You were quoted $2000 for replacing your leaking intake gasket (leaking), coolant elbows (also Leaking), oil change. Additionally, on that estimate had on it a hub assembly for your wheels which was unsafe, and also 2 tie rod ends and an alignment. All that work together was what you where quoted on. The parts alone are $500. Additionally you have forgotten to mention we diagnosed and inspected your car for free, including a pressure test that we would have normally charged $50.00 for.